Le client n'a pas laissé de commentaire.
Jasmine L
Customer Reviews for Marthas Place
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The cargo van was infested with German roaches. The front and alignment was dangerously disregarded and not serviced, stunk like cigarettes a body odor . U-Haul has done nothing to compensate me for the German roaches getting into my property nor have they contacted me at all.
Christopher HBeing that I used the truck for a few days I should have gotten a discount
DEBORAH BThe location was like going to skid row. The truck was a pig sty: a very large amount of coffee spilled in the cup holder, piles of sand everywhere, it had been smoked in recently and a lot (the ash tray still had residual ashes in it and there was a vanilla air "freshener" hanging from the shift lever), animal hair everywhere (massive amounts in the seat cracks), a really dirty realtor business card in the cup holder, bark chips scattered on the floor. The windshield had not been cleaned. It was literally sticky-dirty. Everything I touched had a very sticky feeling. It was pathetically gross! The back of the truck where my stuff was loaded was filthy and leaked! I took a multitude of pictures. PATHETIC!
SCOTT PCustomer service was outstanding.
Camica DNice guy in charge
Jonathan BWe arrived during office hours but after knocking on the door & windows we had no other choice to use the key drop off box.
Vanessa AThe cargo van we picked up was full of sand/dirt. We had to clean it ourselves and put moving blankets on the floor to protect our furniture. The cab had trash and sand/dirt on the floor and the dash wash full of dust. Our reservation got changed from one location to another, but I don't think that was the reason the van wasn't clean.
Melinda GClean trucks please; and service that isn’t taken care of on a cell phone in between calls and pancake orders
Brenda AThe price I was quoted and the price I was charged was different. I went less miles than estimated and was charged more.
LaShanda CIt was so many roaches I could not even put any thing down I had to spray raid n there. The roaches got n my purse and on my feet. Awful I was so upset
jacqueline WDirty vans and very timely luck up process
Alfredo PWarm welcome, and professionalism. Great place
Emilienne JThis had to be the worst most unprofessional and unpleasant experiences I have ever had. The customer service was beyond terrible. I utilize uhaul quite frequently but after this experience at this mom & pop restaurant I will definitely make uhaul the last on my list before any other rental company.
Antonio BWorst experience ever using Uhaul. May never use again because.
Budea JThe trailer was on a dirty field with a cardboard box and full of leaves because it was lying under a bush. It seemed that it had been abandoned for a long time. I hesitated to take it with me but I wanted to trust U-HAUL. Then, when I entered the place, I had to wait because he dispenses food. to your clients, taking my time like this I know that sometimes you have to wait but 45 minutes is a long time when I rent and have to look for a team and it is there I cancel the reservation
LAZARO LN/a
Frantz BWe had a delicious breakfast at the restaurant when we dropped off the truck! The owner was super!
Sharon HCheck engine light on, sounds like brakes are grinding. Ordered appliance dolly, wheels were frozen and would not turn. Could not use. Was charged for insurance I did not order
Daniel DNice owner, and make sure to grab a cup of coffee!clean, good-running truck,
Brenda SVery friendly and accommodating
Cathy BThe owner was very negative, cranky and big on the word NO. Made me come and pick the truck up early as he wanted to go home before my SCHEDULED pickup time. He was too lazy to even walk around the truck with me and explain safety equipment and clearance heights. The truck was old and ratty but the tires were good and the engine never got hot. The interior was clean. It was a long day in the truck but it never missed a beat. I would rent from uhaul again but would NEVER return to this location. TERRIBLE CUSTOMER SERVICE
William AIt’s a restaurant with no UHaul signage.
Alberto HI dropped off the truck before the 9pm cut-off and completed the online return. I woke up to an extra day added to my bill because they processed the truck the next morning when they opened.
Drayden FLoved that we were offered money back to trail another Uhaul. Keep it up!
Hunter RThe condition of the truck was not suitable for renting. The Customer service was horrible, and I was overcharged for the truck and mileage, I couldn't get anyone by phone.
Christi CTruck was very dirty when received and only had a quarter of a tank when picking it up.
Kyle WThe biggest problem is that a homeless man was asleep in the back of the truck I was picking up. Also, the original drop off was way put of my way and it was almost impossible to get help to fix the problem.
Stephen CI'd never rented a U-Haul before but it was very easy and everything went great. Thanks so much!
Lindsey Hhe tried too over charge me, taking me for a dummy. he charge me for safety insurance without even asking me ($14); when i came in after usage i asked him how much he was going to charge my card; he said, i'll send you a receipt (as like i did not want my receipt now). i again, asked him how much you are going to charge my card? he took out his smart phone pulled up my info then he said $192 dollars on a $29 dollar rental w/utility dolly($7). my total mileage driven was 63 miles, starting out with a 1/4 full take of gasoline and returned with 1/4 tank full of gasoline. he said they made a mistake; they had me down for two days. i let him run he's spill for awhile, then he said : oh, i made a mistake i'm looking at someone's else account. so, when i knew he was off by much--since i rent uhauls all the time--he refigured my numbers and came into the range which was acceptable (minus the insurance charge), because i didn't ask for it; and he told me i did. i just got tired of going back and forth with this person; i since that he was dirty in his dealings. so when he reach a reasonable amount after seeing my net day amount (receipt) i left. point i'm making if i would have left and went along with his word that he is going to send me a receipt; i would have been out of $56 additional dollars, with the $14 dollars insurance he charged, i would have been overcharge approximately $70 dollars and some change.00cents. this is my experience with this uhaul renter, just bad!
Dawud SI was bounced around several locations with individuals who barely spoke English. Had no idea they were part of U-Haul because no signs indicated U-Haul anywhere on the building. Run down, disheveled, and very uncomfortable location. I would have not wanted to drop the truck off there at night.
John MNobody went over the vehicles condition with me or was there any documentation of the gas level and thus I was charged despite returning the vehicle with more gas than I received it with.
Robert MThere should be 24/7 drop off location.
PIYUSH MThe app wouldn't let me check out and it was after hours. Martha's Place took care of everything and I was charged fairly. Thanks! (:
JENNIFER MDeliver truck promised, deliver truck in timely fashion, have more staff at locations, do not charge for fuel when van was topped off at drop off. In all my years using U-Haul this was the worst experience.
Christopher JThe UHaul registration process is almost helpful, but I'm not sure why it requires you to put in your driver's information onsite when that can be completed prior to pickup. There are WAY too many steps to take on arrival, more of it should be offloaded to the registration process. For whatever reason, the location I picked up from only showed "return vehicle" even though I didn't have the keys yet, and I had to wait 15 minutes to get it sorted out through the various menus on the site. All in all it should be more streamlined.
Will CThe new pick up/drop off app is awesome. Thanks.
Alex PMy initial location, a mile from me, was said to have no trucks available due to Covid precautions. I had to go to this location, and saw no problem as I needed the truck for my move. I get into the vehicle and I see dust, sunflower seed shells, pet hair, and open containers of Zaxby's sauce in the cabin. I had to go home and wipe down the cabin for my own healths sake, but I would absolutely not ever recommend this place to anyone. Disgusting truck.
NADER MI had to go to two locations to get a U-haul. I had a reservation at Mikes Food Mart in Tampa, FL. I showed up and they had no trucks… even though I had an appointment and it said guaranteed truck or we will give you $50 online. The man was no help and I had to drive to another location and pay even more money for a uhaul because they only had the larger uhaul available (I only needed the small one). I think for the inconvenience I should have been given the option to at least pay the same price for the different size trucks at I was guaranteed apparently to get the uhaul at mikes food mart but there was none there. I might use a different company in future or if I had a big move coming up because the guaranteed policy online wasn't accurate. I did have a good experience at the Martha's place location, but it was out of the way for me and I had to pay those extra miles.
Liam SThis survey is forcing me to rate the drop off location. I really don't have an opinion since I dropped it off after hours. The only issue as previously noted, there were other drop off locations very close to my destination but were not suggested at the time that I picked up the truck.
STEVEN MBetter internet srvice at the pick up location.
Leon MThey need to have someone to help. The man was taking customers food order and trying to the contract for U Haul. It took a hour just to rent a truck. Then made a statement to me I could go somewhere else and get one. Had there been any available elsewhere, I would have. It was much easier returning it. That gentleman, was more prepared.
DAWN WThe truck was dirty with animal hair and I didn’t get my dollys or furniture pads that I ordered with it.
Nicholas C