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PETER P
Customer Reviews for Marvins Midway Auto LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Trailer leaked, rented to pick up a new mattress. It rained the entire way. Got home and everything was wet inside. Luckily the new mattress was wrapped in plastic.
Dave PThe drop box looked nothing like the one pictured in the self return video. It was just a slot in the door with no label.
Barbara RThey did not have all of the extra equipment I ordered. Specifically did not have enough blankets.
Richard MPERSONABLE AND FRIENDLY
FRANKJ Lrented a 20 ft box truck for a one way trip. As a vehicle technician i gave it the once over before heading out after picking it up. vehicle was well used and pretty beat up. interior was very basic, no usb ports, only one 12 volt plug worked, heat was adequate and not impressive and would stop blowing under anything more than 1/2 throttle, floor covered in old rice, rear door very hard to open and close (a shot of wd40 fixed that), had to adjust ALL tire pressures as they were all under inflated, all inside windows were grimy especially the windshield and needed cleaning. check engine light came on about 1/2 way through trip and developed a slight misfire at idle. made it safely to my destination and let them know about the engine light, they said it's probably overdue for a tune up
MARCH TJust know it takes about 30 minutes to do the online check in and verification process. Very easy.
jennifer rThe experience was truly very easy. I booked the trailer about 10 minutes before I picked it up. It was ready to go and they helped me attach it to my car. Great job.
James LIt was unclear what size trailer ball I would need for my trailer. And since the uhaul place didn't sell or rent them, i was left scrambling for one when it became apparent that both of mine wouldn't work (one was too big and the other too small). After purchasing yet another coupler and now the right size ball from another auto shop, I had to pay $20 for the uhaul auto shop to tighten the nut for me. It wasn't free or just done out of the spirit of being helpful. Shortly after I pulled away I realized that the trailer that I rented had a screw in one of the tires. It didn't go flat on me but needless to say it wasn't optimal. What a crazy, stressful day. The whole experience simply didn't meet my expectations at all and when I need to rent a trailer next time I'll look elsewhere.
Wesley CI don't know why the tow vehicle is activated as you turn on the engine, and that you must purposefully deactivate it, if you don't, the truck will drive in consistently. Even though there is a warning placard, you may forget, so absolutely tap on the switch to deactivate it, unless in fact, you are towing something
Ralph Bwhen you turn on the vehicle it automatically goes into "tow mode" and you must (know) or remember to push the button to disengage this mode . Note in this mode it affects the standard shifting, so I recommend that the tow mode not be automatic but one must purposeful put it in that mode.
Ralph BIt was raining on Sat night when I returned truck. Phone and rain did not allow me to complete the picture taking process to check vehicle and trailer I moved for Repostioning program. It allowed a few pics to be taken of trailer, and then after being kicked back to the begging would not let me restart to finish process. I did not use the Dolly, it was loose in the back after we finished move and drove it for turn in. I placed it back under under the pads and did not see in dark and rain what needed to be done to re secure it. It took several calls at trailer location to be able to dispatch trailer. Vendor wanted to charge me.for rental, then there were issues with the system to get the process to be completed l, had to speak with person on help line, they needed to contact a manager, then when it still did not work had to call again and was transfered to dispatching who kicked it up to a manager again and it was then able to be released so I could start the trip with everything. Added 1,5 hours to the travel time to get that sorted out.
rob cNot
Kenneth SVery well done. The whole experience. Thank you!!!!
dan hEverything was excellent.
Scott BDropped off a car towing trailer the night before it was due back and they charged me a $20 dollar "after hours fee" when they were closed for the night.
Todd WU-Hauled change my return location after i picked up the trailer. NOT per my reservation or my contract. Then it would NOT accept the on-line return. So I had to spend 30 minutes on the phone to get them to log in the return. Again, this rating is for U-Haul and not the location. The person at the location was nice.
Timothy RI appreciated that someone guided me as I backed up my SUV to the trailer, that they hooked up the trailer to my SUV when I picked up, guided me back to the same spot when I returned, and disconnected the trailer for me. Great service. This is my go-to location for U-Haul rentals.
Michael OExcellent customer service not change a thing
Martin KRien
Robert VCould not locate a clearly labeled U-Haul drop box
Rebecca HFast, friendly service! Thank you for a smooth rental!
Cheryl DAll good
Edward PThe experience was amazing the guy who helped me was informative. However I cleaned off the trailer to it being as clean if not cleaner than when I picked it up and was still charged a cleaning fee. I think it is appalling to be charged a cleaning fee when you can look at the cameras to see me sweeping out the trailer and getting it cleaned to the best of my abilities. I truly think as a company you guys need to rethink about your cleaning fee structure because it will make me think twice about giving you my business in the future.
Alexander GHelpful and professional. Their cat was friendly :)
Gregory LKind of rude and not very helpful, probably because it's an emission shop. We were 4 hours late and they didn't say anything about charging us 30. Just did it. Had to go back to get receipt we turned in uhaul. Not impressed with them, bad communication and acted like they didn't care much
leigh aTruck was filthy - loose tobacco in cup holders and on seat cushions. Dirt and grime in cab. This van needs to be cleaned. Customer service was excellent.
Deanna BIncreased communication between Central UHaul and offices. The owner was understandably upset that my pickup time was before he opened.
David CJust a garage. No pro or con here. Just an easy, convenient spot to drop off our truck after we moved. Literally walked in, asked a mechanic what to do, he said leave the key there (on the counter), said thanks...and was on my way!
Kevin LApparently, the van was not cleaned after it was last used - trash and debris should have been swept out. It would have been extremely helpful if the 'return' process had been explained when I picked up the van. We had to figure it out for ourselves with no offer of help/assistance. BEFORE you turn in the keys, keep the engine running AND then take a (cell phone) picture of dashboard (gas level and mileage) for accurate info and proof.
James CThe staff was entirely unhelpful. All they did or said was drop it by the other ones. I asked if I needed to sign anything or if I got any kind of receipt or slip that I dropped off a trailer. "Nope." Not a good experience.
Sawyer BUnhooked equipment had to be dragged by the chains with my truck to get it to somewhere that it could be attached to the vehicle. Person hooking up the trailer also sent us on our way without hooking up the trailer wiring or checking that any of the lights worked. Trailer itself was fine but have had better service at other locations.
Keith MExcellent experience!
Harry SWhen I picked up the trailer I inspected the turn signals to make sure they operated properly, which they did. I failed to inspect the tires. The left rear tire was bald and almost flat when I reached my destination. The right rear tire had good treads and was fine.
Raymond BI was charged a "Vehicle Cost Recovery Fee" of $4. This was not identified when I reserved the trailer online and appears to be a hidden uhaul fee not a required government fee or tax. Please provide details.
DEREK WVery easy to use, quick check-in/out, clean vehicle, and reasonably priced. Will definitely use again
Nicholas CUpgraded to the next size bc ours was damaged. Guys were great with pickup. Nothing to improve.
Paul ADid not include dolly as I requested. Please contact me ASAP for refund, it ruined my entire day of moving.
Scott CNothing - everything was great.
Chris HGood customer service. Helpful and knowledgeable.
Elizabeth FI ordered a self pick-up for 5am. They forgot to leave keys. Had to wait until they opened at 8am, and they weren't apologetic at all. I've had problems renting from them in past. Will never rent from them again!
James CNext time, it would be helpful to explain the return procedure at the time of the rental. I left the location before realizing that I had to complete the return process at the location with GPS location services and photos. So I had to come back.
Michael OThe trailer got a flat tire. Not sure if that can totally blamed on the dealership. There should be a spare tire on a trailer
greg hEasy mobile drop off
KRISTEN PI am very upset!!! The incorrect mileage put odometer reading was put on my contract and it is now showing that I traveled 700 miles from CT to MA !!!! Also, the gas tank was on EMPTY - I have a picture of it. I am being charged extra for mistakes made at the pick up location and I want this resolved ASAP!!
Leigh AThe rental truck was clean and they had set up everything very well. I'd recommend and prefer this location in future.
Divyesh JSmall town akak town availability but nice people. If uhauls software were any worse it would use tax navies and pigeons.
James Mthx
David OI cannot think of any improvements
larry f