No improvements needed. Best I haul company I have dealt withLetisha M.
Customer Reviews for Master Muffler
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The location was very convenient. the people were very nice and accommodating. However, the truck was dirty and loud. It sounded like the exhaust system needed repair. I was a bit embarrassed to drive it around our neighborhood.Christopher T.
Le client n'a pas laissé de commentaire.Patricia R.
Le client n'a pas laissé de commentaire.JESUS I.
The folks working there were really nice and helpful! Location was a bit messy/disorganized.JOHN E.
The staff was awesome. Love them and will use again. :-)Dorcas D.
Brittany was a superstar and MVP of the place. She's got upper management potential and should be a VP within Uhaul. A+ Brittany.Ash P.
Le client n'a pas laissé de commentaire.Julaine L.
Le client n'a pas laissé de commentaire.Victor W.
There was an issue with the reservation, as it was on a holiday, and they took care of everything! They are very kind and courteous at this location!WILLIAM D.
Le client n'a pas laissé de commentaire.Robert W.
Le client n'a pas laissé de commentaire.Wayne P.
Le client n'a pas laissé de commentaire.Victor W.
Lady at counter was GREATLee- Ann C.
The place is a bit small and crowded (with cars), but it fulfills the purpose. The service is good and expedite... no complains on that respect. The price is very reasonable also... in fact that was the reason I chose U-Haul over Penske.Alberto P.
Le client n'a pas laissé de commentaire.Will D.
Le client n'a pas laissé de commentaire.Marco O.
I wouldn't recommend u haul rental to anyone. Price for service too high. I had to go two different locations. Not happy. To get the truck aAndre S.
Le client n'a pas laissé de commentaire.GARYN O.
Not charge people an overtime fee when they return the equipment BEFORE drop off time.Alexus H.
Le client n'a pas laissé de commentaire.Archangelo G.
Le client n'a pas laissé de commentaire.Demtrica P.
I dropped off an hour late, called first and was still charged for a full extra day and extra insuranceDavid D.
Le client n'a pas laissé de commentaire.Kendle P.
Le client n'a pas laissé de commentaire.Brady I.
Overall great experienceHUNTER B.
This was not the original location I intended to rent from. The day I arrived for my rental they were the only location with the equipment available. Appreciative of how easy they made it to rentRobert A.
Very helpful and friendlyRichard B.
May sure your vehicles are in good running order and not rent out the worst vehicle on the lot. It broke down after going one way and had to be towed. Instead of returning half of my money U-Haul has still been taking money out of my account. That's pretty devious to me. And I haven't heard anything from billing even though I was told I would. This is inappropriate. Just checked my email and find out even though you have consistently taken a total of $270,45 out of my account you intend to only give back $75 which is thievery. Your equipment failed....I did not fail to return it nor did I even cause the problem. You owe me much more than $75.00. If I don't block you, I truly believe that you will continue to take more money from my acct. I should only be charged half of the initial amount which was $151.71. I never even got to drive the other 52 miles to return. THIEVES!!! That is what you are. It is quite easy for you to treat people like this when you never have to see them in person.LAURA W.
Le client n'a pas laissé de commentaire.Kirollos B.
Le client n'a pas laissé de commentaire.Lane P.
We dropped off after hours so only put keys in drop box.Karen G.
Le client n'a pas laissé de commentaire.Ingrid G.
Have the equipment available for customers that is ordered onlineJulia D.
Le client n'a pas laissé de commentaire.DAMON M.
Le client n'a pas laissé de commentaire.Lillian M.
Le client n'a pas laissé de commentaire.Tammy B.
Le client n'a pas laissé de commentaire.Alik L.
Le client n'a pas laissé de commentaire.Kelly L.
Brittany was really sweet and I loved her excellent costumer service!Deshawbra N.
The place did not give me a rental agreement. I was told "People dont read them so you dont need one". I advised that I didnt want the insurance and was told that it would be refunded back to my card after the rental was returned. As I was waiting for the trailer the lady walked out and said that they didnt have the trailer. She walked around back and came back around and said the guy getting it was just "being a bitch" about bringing it around. After the trailer was hooked to my truck I noticed the license plate light was hanging out by the wires. I went back to them and advised them and was told "Its ok they pop out all the time your still good to go". I proceeded to mess with the light and got it back in before I left the lot.Shawn R.
Le client n'a pas laissé de commentaire.Karen B.
Le client n'a pas laissé de commentaire.David H.
Le client n'a pas laissé de commentaire.Jere T.
Le client n'a pas laissé de commentaire.bobby L.
My truck could barely drive straight for my whole 17 hour trip. Had such awful tire to wheel alignment. Also barely had oil in it. Just sucks when I spend over a grand to have a nice, safe trip and can't even have a vehicle that drives straight.Garrett A.
Brittany from Master Muffler was one of the most friendly and supportive people I've ever dealt with in my life. She checked in to see how my experience was, listened with patience and encouraged me to write this review because my experiences matter and should be brought to light, if for no other reason than transparency.Christopher F.
Le client n'a pas laissé de commentaire.JOHN W.
The truck did not run well, the brakes were terrible, and I was charged for the insurance I declined. It cost more than what I was quoted and I went less miles.Jennifer M.
They were great at the Lebanon Pike- Hermitage location.Pam C.
Le client n'a pas laissé de commentaire.SHONTERIA M.
This location is way too small of a place for multiple U-hauls to be parked. We found a spot for ours, but it was challenging.Clay J.
Le client n'a pas laissé de commentaire.Rich B.
Le client n'a pas laissé de commentaire.Jessica W.
Make sure the gas gauge actually works when filling it up.Austin E.
Le client n'a pas laissé de commentaire.Johnny M.
Ray was awesome!Antonio M.
Le client n'a pas laissé de commentaire.William M.
Unit badly out of alignment .left front tire worn on outside. Also could not fill unit up with gas . As it was leaking very bad when I went to fill before returning ( got charged almost 100$) gas station shut off pump because of leak. Return site could not help me. Called customer service no help eitherLee H.
Le client n'a pas laissé de commentaire.Jeff W.
Le client n'a pas laissé de commentaire.Jeff B.
Le client n'a pas laissé de commentaire.Alessia G.
Small parking lot with the giant truck I was forced to use for my move. So packed full there was barely spaceEric H.
Great Customer service! Super nice people and they made sure I had the right truck for the job!thomas H.
Location was fine and friendly. Uhaul smelled of smoke and so was not great for driving across country. Smoking shouldn't be allowed in cabin or back of trucks. Stuff also smelled little Smokey.Nicholas J.
Le client n'a pas laissé de commentaire.Brian W.
The truck was not at the location I booked at. I had to drive to Lebanon pike location.Marsha P.
Le client n'a pas laissé de commentaire.Chelsea R.
Le client n'a pas laissé de commentaire.Mary C.
Le client n'a pas laissé de commentaire.Jeff G.
The truck was clean and filled with fuel when I picked it up. The truck ran great, and we had no issues with the rental. Turn in was easy, and I received my final bill quickly via email.Charles L.
Easy Pick up.Joseph V.
Tires were worn out on the trailer. I ended up with a flat that cost me a day with the slow time to get it replacedMichael B.
They were friendly but only thing was they did not have all that we needed the dolly we had to get at another location and was not told until we got there it was an inconvenience.Norma R.
Well we did suffer a blow out on our way to Tennessee and was stuck at a rest stop for 3 hours waiting for the tire to get changed and we were so exhausted and was told to get a room and uhaul would reimburse me. I haven't heard or seen anything being returned as of today 7/12/22 . TyGlenda G.
Le client n'a pas laissé de commentaire.CHRISTIAN T.
Le client n'a pas laissé de commentaire.Brian C.
Le client n'a pas laissé de commentaire.Paola A.
Le client n'a pas laissé de commentaire.Charles J.
Le client n'a pas laissé de commentaire.Rukiya B.
Le client n'a pas laissé de commentaire.Michael T.
Very nice people workingDennis J.
Charged me to clean the trailer, although I swept it out myself.JOHN P.
Staff was very helpful and efficient.Cole C.
She was very helpful and nice.Laura L.
Le client n'a pas laissé de commentaire.Daniel B.
Smooth and easy. Very nice folks to deal with. Great vehicle, and a pleasure all the way.Charles W.
Le client n'a pas laissé de commentaire.Shaza N.
Le client n'a pas laissé de commentaire.THERESA B.
Moving is never fun but Ms Brittany made renting the Uhaul for our move a pleasurable experience. I even mentioned that my phone was about to die because I was clueless as to where I packed my charger, SHE HANDED ME A CHARGER. Her customer service skills should be the model for other Uhaul sites. We have used several over the past few years but none compare to the customer service we receive at Master Muffler Uhaul in Hermitage. Thank you Brittany.BRENDA W.
Le client n'a pas laissé de commentaire.Christina W.
Brittany was amazing from beginning to end. Her kindness made my day. This was by far the most pleasant Uhaul experience ever. Brittany is a 5 star employee!Dennis W.
The location was clean and the staff were super friendly and helpful.Keegan M.
Our truck was filthy and with COVID going on it hadn't been cleaned. I took a video of the truck before cleaning it w Lysol wipesLewis S.
The people at this location were very friendly and helpful.Gunnar K.
The woman who was working that day did a great job. Her customer service was outstanding. I was in and out with the truck in no time. She explained everything in detail for me.Ed K.
Le client n'a pas laissé de commentaire.Chris S.
Got back with the truck at 10:30 pm and my vehicle was almost completely blocked in a parking spot by another Uhaul truck.. Another few inches and I wouldn't have got out..Gary S.