The drop off location was 23 miles from where I had requested to drop off. It was in a terrible part of town and it was after hours. I'm an older lady and had another older lady with me. It cost an extra 10 $in gas and I was charged extra for mileage for having to go out of my way. Very unhappy. Will never use uhaul again.DENISE S.
Customer Reviews for Master Phone
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Louisville, KY 40203
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 10h am à 6h pm
- Ven : 10h am à 6h30 pm
- Sam : 10h am à 6h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.TERENCE T.
Le client n'a pas laissé de commentaire.Shelley K.
Le client n'a pas laissé de commentaire.DALIGIN S.
One of the worst customer experiences I've had in a while.STEPHEN S.
No comentsWILFREDO G.
I reserved a 7am pickup that was switched to 10 am (opening time). When I came back at 10 the gentleman working couldn't find my reservation, when he found it, he claimed he didn't have a truck and it took me a full hour to get a truck and leave the property at 11 am. At this point I was 4 hours behind schedule and far less than pleased.Paul M.
I would be good if the attendant would be more up front in explaining the policy's and would make the adjustments when the truck is returned. I had to ask about the refund due me because I used less mileage than estimated when I rented the truck.VERNESSA A.
Le client n'a pas laissé de commentaire.Josie H.
Excellent service à la clientèle.DONNA B.
Great jobAnthony J.
The reason I'm giving the location an above average recommendation is because of the women who waited on me. She was very efficient and extremely helpful. I had preordered two dozen blankets and she had none. I was sent to another location and they had none. I finally drove to another part of town to get them. The truck and overall experience including the cost were exceptional. I would highly recommend uhaul and use them again. One others thing, the low deck design and twelve foot clearance make it extremely easy to gas up most anywhere.Donald B.
Le client n'a pas laissé de commentaire.JONATHAN S.
Le client n'a pas laissé de commentaire.Dirk D.
Le client n'a pas laissé de commentaire.steven R.
The owner was very nice and he was patient with the new employee he was training. It is nice to see a business owner with such values.Joseph T.
Owner over charged me for the truck. Charged me 80 $for a 6ft truck that was suppose to be under 40 $and on top of that was an hour late opening the shop. my pick up time was at 10:30 am, shop didn't even open until after 11am was suppose to open at 10am.ALVIA T.
Le client n'a pas laissé de commentaire.STEPHEN R.
Le client n'a pas laissé de commentaire.JEFFREY H.
Le client n'a pas laissé de commentaire.JESUS R.
Le client n'a pas laissé de commentaire.Anil V.
Terrible on the phone customer service. Terrible experience. Off putting to be honest.Oyinkansola A.
Le client n'a pas laissé de commentaire.Mike C.
An excellent all around experience.james T.
Le client n'a pas laissé de commentaire.Christopher B.
Le client n'a pas laissé de commentaire.MICHAELE L.
Dirty and rude no mask coughing and rubbing nose trailer turned out to leak Water on everything insidechristopher M.
Le client n'a pas laissé de commentaire.Joseph P.
Drop off site employee was so nice. He was helpful and I would definitely recommend this location.Valerie B.
Le client n'a pas laissé de commentaire.THERESA D.
Great customer service He was closed and he opened the store back up to help me get checked out. That way I wasn't in the rain very much appreciatedCHRISTOPHER M.
Le client n'a pas laissé de commentaire.David S.
Le client n'a pas laissé de commentaire.johnson B.
Le client n'a pas laissé de commentaire.CHRISHAWNDA Z.
The man was very nicebarbara M.