Évaluations des clients Master Secure Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Master Secure Storage

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Beth S. le

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The windshield of the truck was very dirty and there were chips behind the driver's seat. Not a big deal, I cleaned it up, but for the price I'd expect a spotless truck.

Jon C. le

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The salesman was a nice guy

Paige C. le

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This place was courteous, easy to work with, and seemed to care about the customer experience.

Yolanda W. le

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The rental pickup location was closed for numerous days so I had to use the 24/7 pickup which was a hassle. It took up so much time and I had to call customer service just to finish the process to get approved for the rental.

Khalid A. le

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I was suppose to have a dolly to move my equipment they didn't leave it i

James K. le

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Thank you for making it easy and accessable

Rita H. le

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Le client n'a pas laissé de commentaire.

Jacob S. le

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The facility was clean and the service was good.

Catherine F. le

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location was great. app was clunky. Needs work.

WILLIAM T. le

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Everything was great.

Joe M. le

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Great experience. When we arrived to pickup truck the manager Mark informed us he can save us about half the cost of the rental because he saw when we reserved the appointment on line we made an error on the way we booked it. He took the time to redo the reservation and saved us a bunch of $$. Great guy and great customer service thank you.

STEVEN M. le

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Le client n'a pas laissé de commentaire.

RAY S. le

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mark ,mgr, was extremely helpful and knowledgeable for this rental

Josh W. le

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After a nightmare two days with U-Haul (see my account notes) I went to return order 24278047. With the site not processing my card for no reason, I chose pay with another method to see the options and the reservation was closed without payment or telling me what to do with the key. So I called to figure out what to do with the key, and they said they cannot take payment info over phone like every other company in the 21st century, but to come in next day and pay directly at drop off place. I went by the next day at 1 (during their hours) AND THEY WERE CLOSED. Then I sat on the phone with you and no one picked up for 15 minutes. So I sent you an email saying I’m tired of your bullshit. If you want to be paid, contact me with a way to pay via debit instantly over phone or web like every other modern company. I’m not sitting on the phone holding forever. And I’m not returning to a shitty storage place that is unlikely to be open. Finally got an email back saying the location would contact me. They never did. Just charged the card on file (what I wanted to avoid) a week later. I am positively amazed at the horrendous experience U-Haul has provided and will be sure to post everywhere. How you function as a national company amazes me and I’m now hearing similar stories. Guess it’s my fault for not researching more.

Lawrence T. le

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Great customer service, clean equipment, great pickup and delivery times!

Michael A. le

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U-Haul is charging way too much mileage charges on a Friday for a couple of hours. The truck charge was reasonable but I feel like I was taken advantage of for the mileage charge. Because of that, U-Haul is no longer my first choice for my truck rentals. It became my back up. I rent trucks about 40 times or more throughout the year & you may not care but you lost my business. My review has NO reflect on the location and their service. They were 5 stars! U-Haul deserves 2 stars!

Jon L. le

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Le client n'a pas laissé de commentaire.

Donna S. le

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Le client n'a pas laissé de commentaire.

Manuel A. le

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Norman N. le

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Le client n'a pas laissé de commentaire.

Andrise S. le

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Le client n'a pas laissé de commentaire.

Ronald L. le

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Great staff to work with. Clean area and easy access. Very happy so far. Will recomend it.

Jonas A. le

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Great assistance when we arrived on site, easy to pick up the truck; absolutely no stress - very quick. The man who helped us was extremely courteous and pleasant to deal with.

randi A. le

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Mark was extremely patient and helpful!

Kristy D. le

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Le client n'a pas laissé de commentaire.

Sean M. le

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Le client n'a pas laissé de commentaire.

Robert H. le

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Le client n'a pas laissé de commentaire.

Thomas P. le

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Le client n'a pas laissé de commentaire.

Michael B. le

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Simple, quick process! Mark was extremely helpful and made the whole thing run smoothly. I went here because of the great reviews and I have to say, they are all correct! What a pleasure working with Mark and renting the truck.

JAVIER M. le

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Fast , great customer service..i will recommend to all my friends..keep up the good work in ocean twp. Thanks

John S. le

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Le client n'a pas laissé de commentaire.

brian L. le

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Le client n'a pas laissé de commentaire.

KEVIN S. le

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overall a great experience

Rachel R. le

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Le client n'a pas laissé de commentaire.

JEFFREY C. le

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Le client n'a pas laissé de commentaire.

NICK D. le

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Thank you

James C. le

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Excellent customer service by Mark

DAN R. le

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The front desk man was great. He made the process smooth aimed to satisfy the customer. Main entrance roll down metal door was hard to move up and down. Place was hot humid and caused mildew

LAWRENCE R. le

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I ended up not needing the rental at this particular location due to the off or non-regular hours due to Good Friday and the Easter holiday weekend.

ASHLEY V. le

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The manager had WONDERFUL customer service, answered all questions, and even provided an office hours closing in 30 mins courtesy phone call - which was VERY helpful.