Customer Reviews for Master Secure Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Master Secure Storage

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Hayley G.
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Customer did not leave a comment.

Michael K.
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Customer did not leave a comment.

Joseph E.
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Customer did not leave a comment.

CAKIYYAH S.
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Customer did not leave a comment.

Jonnel T.
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Customer did not leave a comment.

Joe A.
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The service representative was exceedingly courteous and helpful. Could not ask for better treatment.

Anthony V.
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Not sure of the gentleman’s name, I wish I remembered, but very professional, perfect grammar, excellent service. Highly recommend to anyone in need, thank you!

neil M.
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Customer did not leave a comment.

Daniel S.
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Friendly , was in the office for 5 mins then on my way

Beth S.
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The windshield of the truck was very dirty and there were chips behind the driver's seat. Not a big deal, I cleaned it up, but for the price I'd expect a spotless truck.

Jon C.
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The salesman was a nice guy

Paige C.
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This place was courteous, easy to work with, and seemed to care about the customer experience.

Yolanda W.
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The rental pickup location was closed for numerous days so I had to use the 24/7 pickup which was a hassle. It took up so much time and I had to call customer service just to finish the process to get approved for the rental.

Khalid A.
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I was suppose to have a dolly to move my equipment they didn't leave it i

James K.
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Thank you for making it easy and accessable

Rita H.
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Customer did not leave a comment.

Jacob S. | Reservation |
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The facility was clean and the service was good.

Catherine F.
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location was great. app was clunky. Needs work.

WILLIAM T.
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Everything was great.

Joe M.
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Great experience. When we arrived to pickup truck the manager Mark informed us he can save us about half the cost of the rental because he saw when we reserved the appointment on line we made an error on the way we booked it. He took the time to redo the reservation and saved us a bunch of $$. Great guy and great customer service thank you.

STEVEN M.
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Customer did not leave a comment.

RAY S.
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mark ,mgr, was extremely helpful and knowledgeable for this rental

Josh W.
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After a nightmare two days with U-Haul (see my account notes) I went to return order 24278047. With the site not processing my card for no reason, I chose pay with another method to see the options and the reservation was closed without payment or telling me what to do with the key. So I called to figure out what to do with the key, and they said they cannot take payment info over phone like every other company in the 21st century, but to come in next day and pay directly at drop off place. I went by the next day at 1 (during their hours) AND THEY WERE CLOSED. Then I sat on the phone with you and no one picked up for 15 minutes. So I sent you an email saying I’m tired of your bullshit. If you want to be paid, contact me with a way to pay via debit instantly over phone or web like every other modern company. I’m not sitting on the phone holding forever. And I’m not returning to a shitty storage place that is unlikely to be open. Finally got an email back saying the location would contact me. They never did. Just charged the card on file (what I wanted to avoid) a week later. I am positively amazed at the horrendous experience U-Haul has provided and will be sure to post everywhere. How you function as a national company amazes me and I’m now hearing similar stories. Guess it’s my fault for not researching more.

Lawrence T.
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Great customer service, clean equipment, great pickup and delivery times!

Michael A.
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U-Haul is charging way too much mileage charges on a Friday for a couple of hours. The truck charge was reasonable but I feel like I was taken advantage of for the mileage charge. Because of that, U-Haul is no longer my first choice for my truck rentals. It became my back up. I rent trucks about 40 times or more throughout the year & you may not care but you lost my business. My review has NO reflect on the location and their service. They were 5 stars! U-Haul deserves 2 stars!

Jon L.
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Customer did not leave a comment.

Donna S.
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Customer did not leave a comment.

Manuel A. | Reservation |
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Norman N.
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Andrise S.
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Ronald L. | Reservation |
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Great staff to work with. Clean area and easy access. Very happy so far. Will recomend it.

Jonas A.
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Great assistance when we arrived on site, easy to pick up the truck; absolutely no stress - very quick. The man who helped us was extremely courteous and pleasant to deal with.

randi A.
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Mark was extremely patient and helpful!

Kristy D.
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Sean M.
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Robert H.
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Thomas P.
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Michael B.
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Simple, quick process! Mark was extremely helpful and made the whole thing run smoothly. I went here because of the great reviews and I have to say, they are all correct! What a pleasure working with Mark and renting the truck.

JAVIER M.
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Fast , great customer service..i will recommend to all my friends..keep up the good work in ocean twp. Thanks

John S.
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Customer did not leave a comment.

brian L.
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KEVIN S.
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overall a great experience

Rachel R.
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JEFFREY C.
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kerri M.
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The gentleman that helped me, I believe his name is Mark, was absolutely amazing!

Michael C.
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Customer did not leave a comment.

Lisa M.
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Mark at Master Secure is wonderful! He is always so pleasant and very helpful. He makes my job so much easier!

tim H.
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Everything with this location is good

Richard C.
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Easy rental process and outstanding service. In both pick up and drop off I encountered very friendly and helpful staff. Will use again!

Robert V.
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Excellent service! Will recommend for sure!

Brian B.
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Grear service. Very friendly. Great customer service. I will be renting from here in the future and will let my friends know. Thank you for a great experience Brian

ANDREW L.
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Customer did not leave a comment.

SUE S.
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Nicholas P.
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Easy pick-up. Quick process to check out a vehicle.

NICK D. | Overall Experience |
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Thank you

Patricia D.
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The staff was very helpful from reservation to return.

Justin S.
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Amazing customer service, would go out of my way to go to this location again

James C. | Overall Experience |
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Excellent customer service by Mark

Alonzo A.
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Customer did not leave a comment.

Lisa H.
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Lisa H.
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robert I.
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cynthia L.
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Nothing. Renting and returning he truck were very easy. Hank you!

Steven H.
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Customer did not leave a comment.

Thiago D.
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The uhaul app would not allow me to take a selfie. The agent instructed me to use the uhaul website and it worked out.

Gregory R.
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Customer did not leave a comment.

dave R.
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Mary R.
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Eric S.
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Brian K.
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yaniv N.
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kevin M.
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DAN R. | Overall Experience |
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The front desk man was great. He made the process smooth aimed to satisfy the customer. Main entrance roll down metal door was hard to move up and down. Place was hot humid and caused mildew

Sean G.
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Customer did not leave a comment.

Richard M.
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Customer did not leave a comment.

Norman S.
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The remote pickup was a challenge, at best. We arrived at 6:00 pm to pick up the van, went through the verification steps, but could not get the photo to upload. We call the customer service number on the website, waited for 30 minutes for someone to pick up. The rep didn't know anything about remote pick up, and advised there is no tech support. She put me on hold and it was another 15 minutes before another rep picked up. The second rep confirmed the reservation was still live, and agreed we should go back and try again. So we did, the app was slow but finally worked, and we were able to get the truck, 2 1/2 hours after our scheduled time.

Sharon T.
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I put more gas in than what it had. And I feel if there was no damage you should get the protection $ back. I feel it was a little expensive. More than I thought.

DONALD G.
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Customer did not leave a comment.

Vincenzo F.
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nice gentleman working there, pleasant experience

james V.
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Customer did not leave a comment.

Nick V.
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My van was brand new and in excellent condition. The service Representative was extremely courteous and helpful making both the pick up and return transactions quick and painless.

LUIS A.
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Customer did not leave a comment.

Mike N.
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Easiest truck rental I have ever experienced. I won’t go anywhere else.

JILL G.
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Thanks for making it a quick and easy experience Mark!

gary H.
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The rep was excellent. He was friendly and provided his suggestion for the size of truck based on my needs. His suggestion was on mark and allowed for a smooth pick up and delivery.

daniel F.
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Customer did not leave a comment.

Bryan R.
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Very helpful gentleman, nicest guy who goes out of his way to help his customers.

WILLIAM W.
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great customer service.

CARL P.
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Customer did not leave a comment.

SETH D.
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The customer service received was exemplary!!

Alan W.
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Nothing additional needed. The office was organized, fast and friendly. I had a nice reminder call too.

lori C.
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Customer did not leave a comment.

SCOTT B.
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Justin K.
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ken R.
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Christopher E.
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Very friendly and moved quickly

CATHY G.
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Have the gas tank full. Have a lock that locks all doors, so u do not have to go to every door and lock it. Make sure that the van does not smell like pee! Make sure automatic windows go down. Would never rent from this place again.

donna P.
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Fast , easy, and great service. I felt welcomed there.

Vincent S.
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Customer did not leave a comment.

Suzanne T.
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Not a thing....everything was smooth and Mark is the best!

anke D.
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nothing,everything went well and quick

Erick S.
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Customer did not leave a comment.

rosmary V.
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Customer did not leave a comment.

Mark H.
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Customer did not leave a comment.

CHRISTINE R.
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Everything was perfect.

Kymberlea C.
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Be more accurate with charges and billing! I rented a truck and returned it the next day, an hour after return time which should be considered a 2 day rental. I was charged for 3 days and had to file a dispute of the charges.

LAWRENCE R. | First Impressions |
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I ended up not needing the rental at this particular location due to the off or non-regular hours due to Good Friday and the Easter holiday weekend.

ASHLEY V. | First Impressions |
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The manager had WONDERFUL customer service, answered all questions, and even provided an office hours closing in 30 mins courtesy phone call - which was VERY helpful.

No reviews have been submitted for this location.

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