Customer Reviews for Master Secure Storage
(Concessionnaire U-Haul dans le voisinage)

322 évaluations

3215 Fairmont Ave   Ocean, NJ 07712

(732) 774-5089

Heures d'ouverture de l'établissement

  • Lun : 9h am à 3h30 pm
  • Mar : 9h am à 1h pm
  • Mer et jeu : 9h am à 4h30 pm
  • Ven : 9h am à 3h30 pm
  • Sam : fermé
  • Dim : 9h am à 1h pm

Services dans cet établissement :

Pour nous contacter

(732) 774-5089

3215 Fairmont Ave
Ocean, NJ 07712

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun : 9h am à 3h30 pm
  • Mar : 9h am à 1h pm
  • Mer et jeu : 9h am à 4h30 pm
  • Ven : 9h am à 3h30 pm
  • Sam : fermé
  • Dim : 9h am à 1h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Le client n'a pas laissé de commentaire.

Antonette C. 
Évaluation :
5

The best location I've ever been to. The staff is extremely kind and helpful.

David S. 
Évaluation :
5

Mark was excellent to deal with from start to finish.

Michael B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary U. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kelly N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Francis B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony M. 
Évaluation :
3

Uhaul website

Christina V. 
Évaluation :
3

It took 45 mins to receive the keys to the van I rented. The online check in was having issues and I was not offered any additional time.

Aimee L. 
Évaluation :
5

Mark is a good manager. Extremely helpful. The unit helped us out immensely especially during our move-in process.

Kenneth D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROL L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eli S. 
Évaluation :
5

Mr Mooney was very helpful. Thanks.

David z.  |  Expérience générale 
Évaluation :
5

Everything went as planned. This was my second time renting from this location and would highly recommend it.

James M. 
Évaluation :
3

Correct information giving about the odometer reading from the person who checks out the uhaul truck to a customer.

Sheena B. 
Évaluation :
5

Had a storage unit at this facility for at least a year and a half while living in an apartment with no storage. Affordably priced, always clean, and feels safe. More than that, the gentleman who runs the place was an absolute delight. Very kind and always accommodating!

KELLY D.  |  Expérience générale 
Évaluation :
5

It was such an easy process to pick up the rental with just my phone. Really enjoyed my experience using this service.

caroline S. 
Évaluation :
5

Mr. Mooney was very polite and courteous. When needing another Uhaul, I will only go to him.

Jose M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James G. 
Évaluation :
3

i got flashing warnings the entire time that the left rear tire was low on air and that the van needed an oil change. the van seemed to run hot and sounded like the engine was overworked. it was nerve wracking. there was also garbage left in the truck (welch's fruit snack wrappers etc).

christine J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gustin D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Donnell W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eliezer V. 
Évaluation :
5

Good experience. Staff was polite, friendly and accommodating in every way.

Anthony C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sergio B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rita H. 
Évaluation :
5

Great service - will rent from this location again.

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Molly B. 
Évaluation :
5

Exceptional service and very easy. Great location.

Mark T. 
Évaluation :
5

I can't think of anything. Mark was very accommodating and great to deal with.

Marcy S. 
Évaluation :
5

All good

RAYMOND B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tara G. 
Évaluation :
3

I had a reservation for 8am. I got called four times to reschedule from 8 to 830 to 9 before the ap finally let me check in at 850. Otherwise everything went fine. The ap wouldn't let me take photos but I could do it in a browser.

Shawn A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan M. 
Évaluation :
5

Mark is tremendously knowledgeabl eand efficient.

Stuart K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY D. 
Évaluation :
3

Our pick up time was 12:30, it took over 10 minutes for her to verify who i was just so i could get the truck. She had to call 3 people to verify and hung up on each of them after they answered.

EMILY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon M. 
Évaluation :
5

The man that helped me and my son was nice, helpful, an checkout was very fast. Second time of having great service here.

Tonie F. 
Évaluation :
3

This truck was filthy! I was charged for pads that were not in the truck.. Also the box part of the truck had a whole in it, so my contents got very wet!!

Anthony C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISAAC M.  |  Expérience générale 
Évaluation :
5

Master Secure Storage was clean (indoor) and controlled, Mark was always there to answer any questions and help you might need. I would highly recommend this facility!

anthony g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David A. 
Évaluation :
5

Very convenient location to pick up the truck, and friendly customer service once I arrived. The Truck drove great. Good prices as well!

DAVID B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lilian R. 
Évaluation :
5

Clean. Easy. Great job.

michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lizette D. 
Évaluation :
5

The my account did not work ...it kept BBC telling me to turn on location services which were already on... Mark at the rental center was very friendly and helpful. He gets top marks but the login experience was a failure

Mike F. 
Évaluation :
5

Mark is an excellent associate and was very helpful. He was completely professional and courteous.

Anton K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen B. 
Évaluation :
1

The app did not read my location when I arrived to pickup the truck therefore I was unable to retrieve the keys from the lockbox. I had to call uhaul and wait for 30 minutes for a customer service representative. When informed of the price I was told the price was 19,95 and 1,99 per mile. When I made the reservation I was told it was 19,95 and 1,49 per mile. I was later informed all trucks are 1,99 per mile. So I am not sure why I was told 1,49 per mile? The truck was left to me with no gas. I was charged 58 dollars and change for gas however when informed uhaul about being given a truck with no gas they said I would be refunded for it. I was refunded 50 and shorted 8 dollars, why is that? This aggravation got me on the road 45 minutes late and made me late meeting the people who were helping me move. The woman on the phone from uhaul who I was asking to help me when the app wasn't working was rude and unprofessional...that annoyed me most of all. Please refund me the remaining 8 dollars. My email is nkj25@aol.com please fix this problem

Nick K. 
Évaluation :
5

We adored seeing Mr. Mark Mooney everyday. I had this storage unit for over 3 years and couldn't have been happier with the customer service or quality. Thank you for making our time there so incredible.

Jenelle K.  |  Expérience générale 
Évaluation :
1

The field manager is extremely rude and abrasive. I was told misinformation at the time of pick up which accrued an extra charge that no-one informed me about. Would not recommend uhaul experience to anyone.

Kevin K. 
Évaluation :
5

AWESOME service...by far the easiest uhaul pickup and drop off I've ever done. Also super friendly and professional. Will definitely use again!

Kelly B. 
Évaluation :
5

Mark made it easy

Elizabeth G. 
Évaluation :
5

Absolutely not a thing!! Mark is phenomenal and always gracious and accommodating... we will continue with Mark for the future..... he is an asset to your company!! Thank you, Suzanne Thompson

Suzanne T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Megan S. 
Évaluation :
5

Mark was Awesome!

Mark D. 
Évaluation :
2

The representative did not wear a mask in a small confined office. I stayed outside of the office to speak to him. When I checked out the vehicle, I told him that the tire sensor light was on. He told me it was a faulty sensor. I pulled out of the parking lot and could FEEL the tire pressure was not right. I got out and could visably see the low tire pressure on the driver side front tire. I returned the truck and he gave me a much larger truck. He then tried to make it right. But I was not happy with this experience. Had I driven the truck away and not been conscientious, it could have ruined our move with a flat tire.

Heather M. 
Évaluation :
4

I was totally satisfied from pick up through billing.

Theresa S. 
Évaluation :
5

Mark made it happen!

Stephen F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony Z. 
Évaluation :
1

I do not like the app. It made everything super hard and frustrating. I tried calling customer service and was on hold for over 30 min then was put on hold again for another 30 min. I was given one price but charged another 2 weeks later . I am not happy with uhal at all.

Dana P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug J. 
Évaluation :
5

Everything worked out perfectly!!! Very satisfied...

Eric A. 
Évaluation :
5

Nothing else needed.

James C. 
Évaluation :
5

Mark was very helpful and accommodated the changes that best suited me.

Martin W. 
Évaluation :
5

Nothing. The person on charge is very professional and he went to ExtraMile all the time when I was in the premises.

jorge V. 
Évaluation :
4

With today's safety measures in place. A truck rental company should have guidelines like everyone else. And it's not just during the pandemic. Everytime I use a U-Haul truck it's always dirty. I picked up my truck at night. Did the walk around took my pictures of the outside truck damages, so I don't get blamed for scratches and dents already there . I opened the back door but it was up against a tree and it was late. I knew it wasn't ok, but not choice to take it. I needed it. In the morning we started loading only to see blood stains and other liquid stains all over the trucks walls and floor. The inside drivers cab was dirty also. I had to stop the paid help and disenfect the truck. And the drivers door was sprung. In order to close the door you had to super slam it. Didn't know this until I was on my way and with my elbow out the window the door started shaking. I opened and closed it and locked it. A little down the road and it's opened again. The window was hard to open but I didn't think anything of it, until the door didn't close right. It needs to be checked.

Pamela B. 
Évaluation :
5

Very friendly and courteous employees. Best experience I have had overall with a moving truck rental company.

Leslie D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LLOYD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hasib H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT C. 
Évaluation :
5

There should be more detailed instructions for first time isers or signage. I was uncertain on how to go about when i first arrived

Jenniffer R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antoinette H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doreen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kenne B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Noury C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kevin M. 
Évaluation :
5

Great service clean trucks

Sharon J. 
Évaluation :
5

Honestly was so easy and very affordable would recommend to friends and family. Very pleased with the over all experience

Dylan A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Irene D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bernadette S. 
Évaluation :
3

Explain drop off procedure before rental is signed.

Gary G. 
Évaluation :
5

The gentleman was great!!! Extremely polite and helpful. This was the easiest and best experience I've ever had renting any type of vehicle. Highly recommend this place!!!

Susan O. 
Évaluation :
4

Must clean all equipment that are being rented and fix damage before re renting it again!

GLADYNER A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hayley G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAKIYYAH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonnel T. 
Évaluation :
5

The service representative was exceedingly courteous and helpful. Could not ask for better treatment.

Joe A. 
Évaluation :
5

Not sure of the gentleman's name, I wish I remembered, but very professional, perfect grammar, excellent service. Highly recommend to anyone in need, thank you!

Anthony V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

neil M. 
Évaluation :
5

Friendly , was in the office for 5 mins then on my way

Daniel S. 
Évaluation :
3

The windshield of the truck was very dirty and there were chips behind the driver's seat. Not a big deal, I cleaned it up, but for the price I'd expect a spotless truck.

Beth S. 
Évaluation :
5

The salesman was a nice guy

Jon C. 
Évaluation :
5

This place was courteous, easy to work with, and seemed to care about the customer experience.

Paige C. 
Évaluation :
1

The rental pickup location was closed for numerous days so I had to use the 24/7 pickup which was a hassle. It took up so much time and I had to call customer service just to finish the process to get approved for the rental.

Yolanda W. 
Évaluation :
4

The facility was clean and the service was good.

Jacob S.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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