Le client n'a pas laissé de commentaire.Steven H.
Customer Reviews for Master Secure Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Ocean, NJ 07712
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun : 9h am à 3h30 pm
- Mar : 9h am à 1h pm
- Mer et jeu : 9h am à 4h30 pm
- Ven : 9h am à 3h30 pm
- Sam : fermé
- Dim : 9h am à 1h pm
Heures d'ouverture spéciales
- 9/28/2021 - 9/29/2021: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Mark was very courteous and professional. He explained everything thoroughly. The location was a short walk from my house which made it even better. I will definitely use this location the next time I'm in need of a van/truck.Joseph H.
All around great experience.Steve Z.
Le client n'a pas laissé de commentaire.Karen D.
The attending facility employee was extremely friendly and helpful.Joe B. | Expérience générale
Location never opened to help with rental process U-Haul leaked profusely for only raining for about 5 mins, got water on a lot of my belongings that with wrapped, and in boxes.allyson H.
Courteous caring managementgerry G.
Mark was great to work with at the rental center.David M.
My only issue was getting the location services on my phone enabled. Maybe more detailed instructions would help some peopleCharlesJ J.
Everything went great and the attendant at the self storage that I got it from was very friendly and helpfulKristie F.
Customer service was EXCELLENT!Philip H.
Owner was extremely helpful and went out of his way to make it an easy and pleasant experience.Jerzy S.
Le client n'a pas laissé de commentaire.Lori E.
Le client n'a pas laissé de commentaire.MELANIE M. | Expérience générale
Le client n'a pas laissé de commentaire.Antonette C.
The best location I've ever been to. The staff is extremely kind and helpful.David S.
Mark was excellent to deal with from start to finish.Michael B.
Le client n'a pas laissé de commentaire.Mary U.
Le client n'a pas laissé de commentaire.Kelly N.
Le client n'a pas laissé de commentaire.Robert S.
Le client n'a pas laissé de commentaire.Francis B.
Le client n'a pas laissé de commentaire.Anthony M.
Uhaul websiteChristina V.
It took 45 mins to receive the keys to the van I rented. The online check in was having issues and I was not offered any additional time.Aimee L.
Mark is a good manager. Extremely helpful. The unit helped us out immensely especially during our move-in process.Kenneth D. | Expérience générale
Le client n'a pas laissé de commentaire.DAVID T.
Le client n'a pas laissé de commentaire.David G.
Le client n'a pas laissé de commentaire.CAROL L. | Expérience générale
Le client n'a pas laissé de commentaire.Eli S.
Mr Mooney was very helpful. Thanks.David z. | Expérience générale
Everything went as planned. This was my second time renting from this location and would highly recommend it.James M.
Correct information giving about the odometer reading from the person who checks out the uhaul truck to a customer.Sheena B.
Had a storage unit at this facility for at least a year and a half while living in an apartment with no storage. Affordably priced, always clean, and feels safe. More than that, the gentleman who runs the place was an absolute delight. Very kind and always accommodating!KELLY D. | Expérience générale
It was such an easy process to pick up the rental with just my phone. Really enjoyed my experience using this service.caroline S.
Mr. Mooney was very polite and courteous. When needing another Uhaul, I will only go to him.Jose M.
Le client n'a pas laissé de commentaire.Daniel M.
Le client n'a pas laissé de commentaire.James G.
i got flashing warnings the entire time that the left rear tire was low on air and that the van needed an oil change. the van seemed to run hot and sounded like the engine was overworked. it was nerve wracking. there was also garbage left in the truck (welch's fruit snack wrappers etc).christine J.
Le client n'a pas laissé de commentaire.Gustin D.
Le client n'a pas laissé de commentaire.Donnell W.
Le client n'a pas laissé de commentaire.Eliezer V.
Good experience. Staff was polite, friendly and accommodating in every way.Anthony C. | Expérience générale
Le client n'a pas laissé de commentaire.Sergio B.
Le client n'a pas laissé de commentaire.GREGORY S.
Le client n'a pas laissé de commentaire.Rita H.
Great service - will rent from this location again.James M.
Le client n'a pas laissé de commentaire.Molly B.
Exceptional service and very easy. Great location.Mark T.
I can't think of anything. Mark was very accommodating and great to deal with.Marcy S.
All goodRAYMOND B.
Le client n'a pas laissé de commentaire.Tara G.
I had a reservation for 8am. I got called four times to reschedule from 8 to 830 to 9 before the ap finally let me check in at 850. Otherwise everything went fine. The ap wouldn't let me take photos but I could do it in a browser.Shawn A.
Le client n'a pas laissé de commentaire.Susan M.
Mark is tremendously knowledgeabl eand efficient.Stuart K.
Le client n'a pas laissé de commentaire.ANTHONY D.
Our pick up time was 12:30, it took over 10 minutes for her to verify who i was just so i could get the truck. She had to call 3 people to verify and hung up on each of them after they answered.EMILY P.
Le client n'a pas laissé de commentaire.Sharon M.
The man that helped me and my son was nice, helpful, an checkout was very fast. Second time of having great service here.Tonie F.
This truck was filthy! I was charged for pads that were not in the truck.. Also the box part of the truck had a whole in it, so my contents got very wet!!Anthony C.
Le client n'a pas laissé de commentaire.John W.
Le client n'a pas laissé de commentaire.ISAAC M. | Expérience générale
Master Secure Storage was clean (indoor) and controlled, Mark was always there to answer any questions and help you might need. I would highly recommend this facility!anthony g. | Expérience générale
Le client n'a pas laissé de commentaire.David A.
Very convenient location to pick up the truck, and friendly customer service once I arrived. The Truck drove great. Good prices as well!DAVID B.
Le client n'a pas laissé de commentaire.Stephen C.
Le client n'a pas laissé de commentaire.Lilian R.
Clean. Easy. Great job.michael B.
Le client n'a pas laissé de commentaire.Eric F.
Le client n'a pas laissé de commentaire.Andrew C.
Le client n'a pas laissé de commentaire.lizette D.
The my account did not work ...it kept BBC telling me to turn on location services which were already on... Mark at the rental center was very friendly and helpful. He gets top marks but the login experience was a failureMike F.
Mark is an excellent associate and was very helpful. He was completely professional and courteous.Anton K.
Le client n'a pas laissé de commentaire.Stephen B.
The app did not read my location when I arrived to pickup the truck therefore I was unable to retrieve the keys from the lockbox. I had to call uhaul and wait for 30 minutes for a customer service representative. When informed of the price I was told the price was 19,95 and 1,99 per mile. When I made the reservation I was told it was 19,95 and 1,49 per mile. I was later informed all trucks are 1,99 per mile. So I am not sure why I was told 1,49 per mile? The truck was left to me with no gas. I was charged 58 dollars and change for gas however when informed uhaul about being given a truck with no gas they said I would be refunded for it. I was refunded 50 and shorted 8 dollars, why is that? This aggravation got me on the road 45 minutes late and made me late meeting the people who were helping me move. The woman on the phone from uhaul who I was asking to help me when the app wasn't working was rude and unprofessional...that annoyed me most of all. Please refund me the remaining 8 dollars. My email is firstname.lastname@example.org please fix this problemNick K.
We adored seeing Mr. Mark Mooney everyday. I had this storage unit for over 3 years and couldn't have been happier with the customer service or quality. Thank you for making our time there so incredible.Jenelle K. | Expérience générale
The field manager is extremely rude and abrasive. I was told misinformation at the time of pick up which accrued an extra charge that no-one informed me about. Would not recommend uhaul experience to anyone.Kevin K.
AWESOME service...by far the easiest uhaul pickup and drop off I've ever done. Also super friendly and professional. Will definitely use again!Kelly B.
Mark made it easyElizabeth G.
Absolutely not a thing!! Mark is phenomenal and always gracious and accommodating... we will continue with Mark for the future..... he is an asset to your company!! Thank you, Suzanne ThompsonSuzanne T.
Le client n'a pas laissé de commentaire.Megan S.
Mark was Awesome!Mark D.
The representative did not wear a mask in a small confined office. I stayed outside of the office to speak to him. When I checked out the vehicle, I told him that the tire sensor light was on. He told me it was a faulty sensor. I pulled out of the parking lot and could FEEL the tire pressure was not right. I got out and could visably see the low tire pressure on the driver side front tire. I returned the truck and he gave me a much larger truck. He then tried to make it right. But I was not happy with this experience. Had I driven the truck away and not been conscientious, it could have ruined our move with a flat tire.Heather M.
I was totally satisfied from pick up through billing.Theresa S.
Mark made it happen!Stephen F.
Le client n'a pas laissé de commentaire.Anthony Z.
I do not like the app. It made everything super hard and frustrating. I tried calling customer service and was on hold for over 30 min then was put on hold again for another 30 min. I was given one price but charged another 2 weeks later . I am not happy with uhal at all.Dana P.
Le client n'a pas laissé de commentaire.Doug J.
Everything worked out perfectly!!! Very satisfied...Eric A.
Nothing else needed.James C.
Mark was very helpful and accommodated the changes that best suited me.Martin W.
Nothing. The person on charge is very professional and he went to ExtraMile all the time when I was in the premises.jorge V.
With today's safety measures in place. A truck rental company should have guidelines like everyone else. And it's not just during the pandemic. Everytime I use a U-Haul truck it's always dirty. I picked up my truck at night. Did the walk around took my pictures of the outside truck damages, so I don't get blamed for scratches and dents already there . I opened the back door but it was up against a tree and it was late. I knew it wasn't ok, but not choice to take it. I needed it. In the morning we started loading only to see blood stains and other liquid stains all over the trucks walls and floor. The inside drivers cab was dirty also. I had to stop the paid help and disenfect the truck. And the drivers door was sprung. In order to close the door you had to super slam it. Didn't know this until I was on my way and with my elbow out the window the door started shaking. I opened and closed it and locked it. A little down the road and it's opened again. The window was hard to open but I didn't think anything of it, until the door didn't close right. It needs to be checked.Pamela B.
Very friendly and courteous employees. Best experience I have had overall with a moving truck rental company.Leslie D.
Le client n'a pas laissé de commentaire.LLOYD B.
Le client n'a pas laissé de commentaire.Hasib H.
Le client n'a pas laissé de commentaire.ROBERT C.
There should be more detailed instructions for first time isers or signage. I was uncertain on how to go about when i first arrivedJenniffer R.
Le client n'a pas laissé de commentaire.Antoinette H.
Le client n'a pas laissé de commentaire.Doreen M.
Le client n'a pas laissé de commentaire.kenne B.
Le client n'a pas laissé de commentaire.Noury C.
Le client n'a pas laissé de commentaire.Kevin M.
Great service clean trucksSharon J.
Honestly was so easy and very affordable would recommend to friends and family. Very pleased with the over all experienceDylan A.
Le client n'a pas laissé de commentaire.Irene D.
Le client n'a pas laissé de commentaire.Bernadette S.
Explain drop off procedure before rental is signed.Gary G.
The gentleman was great!!! Extremely polite and helpful. This was the easiest and best experience I've ever had renting any type of vehicle. Highly recommend this place!!!Susan O.
Must clean all equipment that are being rented and fix damage before re renting it again!GLADYNER A.
Le client n'a pas laissé de commentaire.Hayley G.
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