Everything was good, no problem
anthony k
Customer Reviews for Master Secure Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Super easy check-in.
Dimitra KMark Was Amazing, He made Our Experience Very Good & I Would Work With Him Anytime Any Day, He Made Us Feel Warm Welcomed And Comfortable. I loved Working With Him Truly And Hopefully one Day We Cross Paths Again! The Truck Was Cleaned And Smelled brand New And I Loved That. This Was Our first Time Using U-Haul & I'll Definitely Recommend This Location! Thankyou Again Mark! Keep Up The Good Work & Thankyou U-Haul For The Amazing Customer Service & Clean Truck! Signed Honesty&Marc (They Both Had The Same Name Aha!)
Mark KTrès sympathiques et professionnels.
NATHAN AMy first time renting a UHAL and the people in the office and customer service representative was amazing In guiding me through this process… thank you ⭐️⭐️⭐️⭐️⭐️
Jolanda Bstaff was very polite and professional. The van was in great shape and operated w/o issue.
Steve KThe check in process is tedious.
Kevin RI felt fine about the self serve but always nervous something could go wrong so would like someone around just in case. Glad there weren't any mishaps and it all went smoothly.
Sandye RKeep doing what you doing! Well run and very organized!
Joe MUsing the app for check-in was horrible. I ended up waiting in the parking lot for close to 30 minutes. I do not want to use U-Haul moving forward.
Andrew WSuch a pleasant experience! I would definitely rent here again!
Donald CNot sure of what his name is. But the man that works here he's nothing but kind. This is probably my fourth time renting from them. Every time I come in, he's all smiles and ready to help.
Shaquanda JI was grossly overcharged on the rate it was supposed to be $119,99 including 100 miles then $19,99 for next day +.49 CT's ea additional mile. They charged me $1 a mile plus they charged me for pads & dollie equipment I never ordered nor received them I need a $100 dollar credit I'm a frequent customer of Uhaul That no way to treat a LOYAL CONSUMER!!!!!!!!!
MORRIS CHas nothing to do with the location itself but the horrible support from Uhaul. The mobile check in process is a disaster. I've rented before from the same place and they consistently need verification. It was more expensive than advertised during check out.
Andrew LNot open when I arrived on Sunday. I had to take rented truck home and wait til following day to get access to new storage unit at this facility Website should indicate to get there by 1 pm on Sunday ( not open from 7-9 pm) The owner of facility was super nice, organized and helpful when I moved into unit Monday AM and he was Not inform d if my reservation at his facility by u haul or he'd have call d me on morning if my move in day (Sunday). Sounds like a failure to communicate problem between his facility and U Haul.
Michael D | RéservationThe manager facility operator is very professional, extremely polite, and a pleasure to do business with.
Olga CExtremely professional, kind, friendly, and efficient. I would definitely go back if needed.
EUNICE MMark was great, helpful, friendly and efficient.
Susan DMark is great to work with!
Antonio Pall good, friendly owner and convenient location
Chris ZThis truck was one of the most comfortable box trucks that I have ever driven, I would drive the truck any day of the week!
Gerard BIt very good truck
Rosalind DSimply put, Mark was great to work with! What more needs to be said:)
Antonio PMark was extremely helpful. He made a potentially time-consuming process go quickly and smoothly.
Jessica SFix the ac on your cars and the mirrors are broken as well and you charged me extra for gas
Eli MEverything was perfect
Maria SI spoke to the manager about dropping off the vehicle at his store and was so kind and helpful. He was a pleasure to deal with.
Scott GPicking up was a hassle. 3 emails with 3 different pick up locations. Had to call U-Haul directly to find out where truck was. Once found, checking out and return was very easy
Lori SEasier on line sign in
mark kWonderful experience. Extremely accommodating.
Thomas KAmazing customer service. Best experience we could have asked for!
Natalie GExcellent customer service, Uhaul has come a long way from standard drive trucks and paperwork.
Kevin Dall good, great and easy experience from start to finish
Mark GThis was a last minute booking because my original reservation DID NOT STAGE THE TRUCK AND LEAVE KEYS!!! (Compass Self Storage LLC at 5:30 PM on Monday, May 1, 2023) Had to rearrange the entire move…
Joshua WAdvertised online for 15 ft truck was $2600 by the time of pickup it cost $3 800 I guess other fees
George CVery nice when friendly staff easy process
ALEXIS CThis place was a Gem and the gentleman at the front desk went above and beyond ...thank you so much 💜
Karen J | RéservationEverything was perfect! No need for improvement every step of the rental process was clear and easy. Mark answered any and all questions I had. The experience was seamless.
Jim Nrude and not very understanding of my situation...
Giovanni EMark, the owner is professional and a gentlemen. The unit isn't quite as updated as others, but was fine for my needs.
Jason D | Expérience généraleThe service was good and thanks. Although I have a lot of issues with the tire alarm keeps going off. But overall I truly appreciate the have met over there, Mike. Very nice guy.
IBRAHIM IThe person who helped me could j9t have been nicer.
Andrew OThey were very helpful and everything I was told was what actually happened! Refreshing!
Regina DN/a
Rashara FPolite helpful rep. Explained everything and prices. Will recommend.
JUSTIN BGreat, courteous and friendly service
Abraham BExcellent customer service
Jill JTerrific and well run service. A great experience
Garland NThe customer service was great. He was friendly and informative.
Jill JThe Uhaul / Storage center rep - Mark - made the pick up a great experience. We arrived 5 minutes after closing on a Friday Although Mark was already in his car and ready start his commute home, he saw us pull in to the lot and drove up to see if we needed help. He stayed with us for close to 10 minutes to make sure our app worked and we could access the keys in the box. Super nice guy. Great customer service.
David NIn The Lord Jesus Christ, I greet you! I would say that the agent that serviced me - whose name I forgot, pardon me - was VERY polite and professional. While the van that I rented wasn't too clean, the vehicle was in good shape and pleasant to drive.
Maxine GIf you need to store your things, this is the place!!!! Friendly staff, clean facility and it’s very close to Monmouth U.
Denise H | Expérience généraleNot much to improve with Mark at the helm at Master Storage. Mark represents your company far better than you may be aware of. Thanks for a great experience!
John LAll good
MICHAEL JThe attendant at the desk was so helpful and courteous
JACK HEverything was great
Andreina MDolly's we're not available, yet I was charged $14.
Jacqueline AVery easy to do mobile check in & out, thank you!
Gianna MNothing to change. Mark is an asset to the company. The whole process was a great experience thanks to Mark
John SEasy, breezy transaction. Great service at the counter.
James LWhy charge someone all this knew when you have to literally do everything.
Alexander RThis storage facility has been very accomodating with terrific customer service. In the over 10 years we were using the storage facility it has been smooth sailing the entire time. The only reason why we just left as we no longer need a storage place.
PERFORMANCE W | Expérience généraleOnly met one staff member but he was the nicest person ever. Made everything super convenient and friendly.
JESSICA L | Expérience généraleThe gentleman who works in the office is about the nicest man I have ever met. His ability to provide help along with such a great personality should be recognized and awarded accordingly. Because of him a simple back and forth trip to a storage unit became a great experience.
FRANK R | Expérience généraleHaving a great experience so far. Mark the manager is a gentleman, very fair and always considerate! Highly recommend this facility for your storage needs!
JOHN N | Expérience généraleMark, the manager went up and beyond... A great manager and super guy! ... Hes their to help and he did, and not only with me but the interactions with some many that go to his place. In the months that I Fransted their, he was the guy that found always help you.. I will miss him. I know he like Blacken Steaks and hope that you all will get him one! He's such a big part of U-Haul; this is the guys you need! THANK YOU MARK!!!! If you need to contact me, here is my number; 19174395916, and I can tell you more!
Daniel W | Expérience généraleThe attending facility employee was extremely friendly and helpful.
Joe B | Expérience généraleMark is a good manager. Extremely helpful. The unit helped us out immensely especially during our move-in process.
Kenneth D | Expérience généraleMr Mooney was very helpful. Thanks.
David z | Expérience généraleHad a storage unit at this facility for at least a year and a half while living in an apartment with no storage. Affordably priced, always clean, and feels safe. More than that, the gentleman who runs the place was an absolute delight. Very kind and always accommodating!
KELLY D | Expérience généraleGood experience. Staff was polite, friendly and accommodating in every way.
Anthony C | Expérience généraleMaster Secure Storage was clean (indoor) and controlled, Mark was always there to answer any questions and help you might need. I would highly recommend this facility!
anthony g | Expérience généraleWe adored seeing Mr. Mark Mooney everyday. I had this storage unit for over 3 years and couldn't have been happier with the customer service or quality. Thank you for making our time there so incredible.
Jenelle K | Expérience généraleThe facility was clean and the service was good.
Jacob S | Réservation.
Manuel A | RéservationGreat staff to work with. Clean area and easy access. Very happy so far. Will recomend it.
Ronald L | RéservationMerci
NICK D | Expérience généraleExcellent customer service by Mark
James C | Expérience généraleThe front desk man was great. He made the process smooth aimed to satisfy the customer. Main entrance roll down metal door was hard to move up and down. Place was hot humid and caused mildew
DAN R | Expérience généraleI ended up not needing the rental at this particular location due to the off or non-regular hours due to Good Friday and the Easter holiday weekend.
LAWRENCE R | Premières impressionsNice facility, the elevator is big which helps you get everything in at once. The facility has a loading dock which makes truck unloading easy and lots of dollies to use.
Privacy R | Premières impressionsThis is a duplicate reservation.
Privacy R | Premières impressionsI had applied to have a unit that was listed as climate controlled and the day of move in I was told there were none available also this reservation was charged twice on my credit card
Privacy R | Premières impressionsThe manager had WONDERFUL customer service, answered all questions, and even provided an office hours closing in 30 mins courtesy phone call - which was VERY helpful.
ASHLEY V | Premières impressionsDidn`t end up needing it, but people were very nice and helpful.
Privacy R | Premières impressionsAlthough I ended up not utilizing the storage I had initially booked the experience I had with booking was an excellent experience. The website was very informative and the prices were reasonable.
Privacy R | Premières impressionsGreat place
Privacy R | Premières impressionsMade a reservation through uhaul.com and they said our reservation was for a different day, which it was not, and they weren`t there for us to move in.
Privacy R | Premières impressionsFriendly and accommodating
Privacy R | Premières impressionsFantastic service, greeted at door and tour provided. Will use again and recommend to friends.
Privacy R | Premières impressions