When were trying to drop the truck off, it was so dark. We couldn't see to park, had trouble finding the key drop box, and take pictures. We paid for 68 hours, but only got 60 hours.
Paula A.
Customer Reviews for Maurers Trading Post
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
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Dropped off after hours. Called earlier in the day and staff was very helpful.
Brian M.nothing, both locations did a great job
randy M.The trailer we used was in good shape; however, it rained the whole trip and some of our articles got wet.
ken B.Wifi hard to get onto at this location, instructions for return was a slow process, would return to a person. I have not gotten a receipt for my rental yet.
Michael B.Keys put in Dropbox 10 am 4/21/22 got call at 3pm 4/22/22 from u-haul asking about Keys & being over charged an additional day
Matthew M.When you order a truck with a moving dolly, and moving blankets a month in advance, and you go to pick ip the truck and they have no moving supplies, just a truck, there seems to be a problem! No one said those items won't be available, so we could make other arrangements. A truck doesn't help if you can't load it or protect your furniture from getting ruined. If U-haul is going to use that location, then they need to send what you ordered to that location.
CHARLES M.Did not receive an inventory checkout sheet and the link was expired so I couldn't notate it upon leaving. Luckily there was no damage to the equipment but it would be nice to have.
Cindy M.Would be nice if they had more enclosed trailers in stock
jerry D.26ft box truck front end shook bad no brakes was dirty inside interior the box leaked my belongings got wet
wil C.Great and very nice customer service at Maurers in Franklin Pa.
John N.The truck I was given was filled with mud! It did not drive right! Was all over the road and I was afraid to drive it but had no choice! It smelled so bad in the inside that I was so sick to the point I was throwing up!
Josh C.The mobile drop off experience worked great !
Sean W.I was told all the details.y bill was double.
BRIAN S.Tried to charge me 25 to hook it uo
Nathan H.Computer system problems caused me a lot of stress. they didn't give me items i booked. they didn't know the self-processing mobile method at all and made me stand around while they figured out how it worked.
Nick W.Easy return, took keys inside
Seth P.Can you call up and complain to somebody about a truck they should be more helpful and saying we'll take care of it for you like I said on the previous paragraph I called the person I'm as soon as I opened the door open the truck that's all puddle of water and Grandma's Attic and I told the woman at this location she said just let them know up there she passed it off to somebody else instead of taking care of my problem
ROBERT K.Rien
Bob P.I was treated well ,,, I would pass that on to anyone wanting to rent u-haul from maurers
RUSTY W.My overall
EMILY S.Had to give info twice on phone and then again when I picked up truck
Thomas M.The vehicle was 2 quarts low on oil, spoke with representative and got reimbursed. Back of truck had papers and dirt left from previous renter along with coffee cups and papers left in the cab. I personally cleaned everything when returned.
james K.Everything was great.
Ronald V.I will NEVER rent U-Haul again. This person at Mauers went above and beyond to help me out. KUDOS to her, I rented their truck that was previously reserved and I had it returned 1 hour before it needed to be. Shame on U-Haul for doing what you did to me!. Thank You to Pam at Mauers Trading Post in Franklin, PA, To the people that sit behind a computer at U-Haul, Customer service is still alive in Franklin, PA but not in Pittsburgh, PA
Thomas S.Your online scheduling app is horrible. Bait and switch. Then it gave NO important details on where the keybox would be located at the location. Thank God I called ahead. Then once I got ther, Iw as standing beside the truck and the app said I was not where I was supposed to be. I called the number displayed, the guy put me on hold...I walked around to the front of the building(50 ft) and the app began working...The guy got back on the line and said the treason I got that error is I was there at 730am, instead of 8am. That differs from guidance on your website and that received from the actual rental location. He was clearly clueless.
steven L.The first one was broken but they got us a new one the next day as well as great service
ashley P.Aucun
Robert F.I had to wait almost a whole hour because the previous person didn't bring it back in time. People should be charged for that. Also half of the light wasn't working on it.
Alyssa F.I paid for moving blankets but didn't receive them. I was not walked to my uhaul or shown the controls and had to find the matching ID in the lot without being told to do so. The clerk ignored me for half an hour while talking on the phone airing personal grievances loudly. No staff wore masks. No broom was in the uhaul nor was the standard dolly.
Autumn B.Trailer smelt like cigarette smoke and had cigarette butts in it. Not a bad experience picking up. Noone knew what they were doing. When I returned it I called to let them know it was back. Pam answered very angrily and was very rude. She said I was supposed to come in but she guesses she can do it anyway and hangs up on me. Very poor service
Gavin W.The door on they trailer needs to be lubricated and serviced. There is a great problem with lifting the trailer tongue onto a vehicle. It takes two adults with great strength to lift the tongue. Need to provide something to assist in lifting to attach to the vehicle.
JOHN A.The truck had snow and ice on it. Took over 30 mins to warm it up to get snow off.
Eugene M.Loved that you're open on Sunday. Wish we would have checked to see that the dolly was in the back which we requested (it wasn't), but it was promptly taken off of the bill.
anthony H.Waiting for someone to get back to me about these overcharges I'm pretty upset about it hopefully they get back to me soon because I don't want to pay all these over charges that's the only thing that frustrated me about the whole situation
Robert S.We were charged for 2 days and we returned equipment within 9 hrs of rental. Agent said to drop contract and key in drop box. Said nothing about after hours checkin on phone. Now on hold for 45 minutes with 1800 # to dispute. She said it has to be reviewed. I'm not happy with u-haul at all, should be u-suk
Kent T.The people were friendly and helpful. I would go there again.
Vickie G.Trailer tongue super heavy. Could not have hooked up if I had not brought someone with me. There should be a jack on this trailer!!!
Ed N.Wasn't told my original pickup location did not have the trailer I reserved and had to drive another 45 minutes for it. Finally got checked in, Was told the trailers outside and that I could just hook it up myself. did not get any paperwork for the trailer due to their printer being out of ink which resulted in me not being able to drop off the trailer after hours.
Joseph P.Well for 1,I'm being told by uhaul that I'm being charged for gas when I had stopped and put gas in the truck before bringing it back,I took a picture of the dash board along with my friend and his step daughter and the gas gadge reads a little more then a quarter tank in it and it was at a quarter tank even when I picked it up so there was actually more gas in there then when I drove off in it and Ice 3 dated pictures that are time stamped along with a call I made to uhaul when I got home to tell them I dropped it off which will put me at home about 30 minutes after I took the pictures of the gas level.So something fishy is going on there with the gas in the truck after I dropped it off,so either the person is lying about putting gas in to get an extra 42 dollars on top of what I should of had comen back from returning it before midnight,someone is lying??either Maures or their employee???But I have pictures for proof..
Robert W.Needed air in tire upon pick up. Had to stop to fill with air before loading it.
Jody H.nothing
dana D.Have a sign that points to key drop off. We spent about 20 to 30 minutes looking for it
Jacob S.The person who I returned truck to was rude and I felt he didn't want to deal with me.
Laqueta R.I WAS TOLD THE MOST I WOULD BE CHARGED, IF I DROVE LESS THAN THE 80 MILES WOULD BE $132AND I WAS CHARGED $156 FOR SOME REASON. YOUR USE OF AMBIGUOUS RECEIPTS LETS YOU CHARGE MORE THAN THE PROMISED AMOUNT
gary C.Train personal better
john S.Trailor hitch was on the ground so we had trouble picking up the trailor itself. Minimal help was given. Finally after an hour plus we did receive assistance and got hooked up. Trailor was dirty inside and not had been swept out. Returned the same day and notified staff when I brought it back. Uhaul calls them the next day to verify of it being returned and they said it hadn't been! It was dropped off in the exact same spot it was picked up. Very unorganized operation going on there. Won't rent from them again.
Benjamin K.the staff was very good and easy to work with
RICHARD M.The first truck had a scrape down the side and smelled like cigarettes and had a low tire. I was told to fill out a claim form and wait for roadside assistance when I called the 800 number. REALLY!! I didn't even move the truck. It took me 45 minutes to rent a u-haul. Not overly impressed. Probably won't rent one again
janie W.Knowing that many people use the uhauls an the uhauls go through some very ruff people and hauls the drive was ruff. It seemed like an older truck but didn't have many miles on it but you would think it was built in the 1970s. I can't complain about the service I had trouble with my packing crew being able to help me and had the truck a few days longer than I expected.
Brenda M.The people at mauers were good and the equipment was good and fairly priced. My only complaint is the interface used to gather information and actually rent the item. I could tell that it was terribly cumbersome for the employee to use and it took a really long time to work through. If there was some way to simplify the check out process it would be much better. This is the third time in recent times that I have encountered the same issue (all different locations) and the employees had a really hard time using the required interface.
james C.