Nothing to improve upon. Mr. Paul McCleary is a great source to rent UHauls from. Highy recommend him.
FRANK H
Customer Reviews for McCleery Safe Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Friendly and professional representative at this location.
Frederick DSmooth and easy drop off!
Henry Rvery smooth going in picking up and returning the trailer. your online tutorials were very helpful
Barry vEverything was great. Simple and easy! Thank you!
Kevin WI was taken care of quite nicely
Michael KHad no issues they were quick and friendly.
David AOwner was extremely helpful and knowledgeable!
Doug M | Expérience généraleIt was closed. Called the 800 number but they said that someone would notify the people. Left the key in the drop off box. Overall…. It was great.
Sandra LCab of truck "looked clean" but there was a sticky residue in cup holder. (We cleaned for next family) The back of the truck had not been swept, looked like someone unloaded in the rain, lots of dirty footprints. Other than cleanliness it was ok.
Herbert BPaul McCleery is a very helpful guy who is responsive to his customers' needs! Facility is always maintained in great condition and security is top notch.
Brian J | Expérience généraleDirections could be updated online.
david dKeep up their customers service.
EDGAR SVery great facility and staff. I look forward to using them again in the fall!
Kyle H | Expérience généraleExcellent service. Will be using this location for any future U-Haul needs.
Nathan WI never moved out of my storage.
Theresa O | Expérience généraleThe rental was handled very efficient manor with a smile.
Bob WGreat storage and would definitely continue to use this storage if I was back in this area. Moving to a different state and hope I can find a place a good as this.
Josh H | Expérience généraleWas looking for motorcycle trailer
jim mDropped off after hours.
Debbie MGreat to work with
Dawn WThis guy had no clue did not take pics after hook customer had to hook up himself he was no help at all
Michael TMr. McCleery is awesome and we appreciate him taking care of us with each rental.
Jason BVery helpful and attentive to my needs.
TERRY PGreat Job !!
Daryl J | Expérience généraleExcellent service and communication.
John SGreat service and friendly folks. Cameras and lighting and fencing protects your RV . If you're looking for friendly person and business, this is the place.
Kenneth G | Expérience généraleSalesperson very helpful and easy to work with.
Henry HThis location was not our first choice but only choice and PAUL made it Amazing! This man went above and beyond to help me out on a rental. I would highly recommend him and this place of business to Anyone! 6 Star Service, not just 5.
Julie SGreat facility. The gentleman who runs this location is very friendly and accommodating.
Wesley E | Expérience généraleMy experience with McCleery was great. Trailer worked perfectly and moved my daughter's belongings safely through five states and heavy rain. Trailer handled well for the entire trip.
Chris EGreat experience and highly recommended. Will use again if I need a storage location.
Kenneth M | Expérience généraleThis is one of the worst experiences i have ever had. To begin with i rented a 26 foot truck from the Breese Il location on Wednesday, on Thursday i was called by a uhaul agent to confirm my reservation. As he bang talking he said my pickup was in Belleville Il. I stated no it is for Breese IlL on Saturday the 17th. He said he was sorry but the location where my reservation was made would not have the equipment. So I cancelled the reservation. On Thursday i called around and was unable to reserve a truck. On Friday i reserved a 26' truck at the Lebanon Il location called McClerry sFe storage for 9am. I arrived at 855am to find that the owner was not there and everything locked up. I called several times and no answer. I called uhaul and they said they could switch it over to a mobie pickup and transfered me to the verify site which i had to wait on hold to speak with for 50 min. During holding a a customer who was picking up a boat said he had the owners personal cell. He called him and the owner said oh i be up there in 10 min. I waited anout 20 min...still on hold with uhaul. The owner showed up and said oh sorry about that i got caught up in my grandsons t-ball game. I told him ive had 6 people waiting on me for an hour. His response was well just make sure that you put McClerry was late in my review ..with an attitude that cleary showed he did not care at all. Then when i went to inspect the truck it was on a 1/4 of gas. This is a horrible experince from start to finish!!! Completely unsatisfied with the owner and then having to wait for 50 min on hold with uhaul during this frustrating time. Definately unsatisfied!
Greg LJust needed storage for a short time but was happy to have it right in town.
Pamela H | Expérience généraleGreat experience, and Paul has been very pleasant and accommodating. One thing that could be better is to prohibit trailers from parking alongside storage unit doors. It limited how close I could back up to the unit and move items with ease.
Brenda P | Expérience généraleGreat location with great customer service.
DONNA JPaul is a wonderful person to do business with. Highly recommend this facility!
Garey Z | Expérience généraleThis location was phenomenal - I was checked in before even getting out of truck. super helpful and knowledgeable
David KBroken glass inside of trailer
ETHAN CGot a blow out and it took 2 hrs to get help. Wish it didnt take so long considering I had children with me.
Carrie WStay the same
JOEL DYour Service is awesome keep Up the good work!
Yolanda WIt wasn’t caused by this location but there was confusion regards reservation as I changed the pick up time in my UHaul online account as per UHaul’s website, apparently the original pick up location was not aware of the time change and no longer had a truck available, I am not sure but the confusion was on the part of UHaul
LORETTA TVery easy! Friendly and professional!
Paul WGreat storage facility , owner goes out of his way to accomodate !
Brian B | Expérience généraleDrop off was close to my home and Mr. Mc Cleery was very helpful to do the inspection quickly and send me on my way cause I had a ride waiting for me and was one tired driver!! Look forward to working with him again!
LAURA GWell maintained facility, friendly staff, full service location. Je les recommande fortement.
Robert H | Expérience généraleJust keep doing what you are doing. The manager there was a delay HHR to work with
STANTON MExcellent friendly service and quick processing of my trailer pick up.
Mark HI brought the van back in half the allotted time with more gas than i left with and drove less miles than i estimated and u-haul charged me $30 more than expected.
William WNothing keep up the good work on helping every one out
ANTHONY CThe owner was very nice and personable. He was very professional and the process was quick and without complications.
Crishon BI arrived just prior to closing time, but the attendant stayed after hours to enable me to rent the trailer.
Stan Wmy only complaint was with the trailer I rented not having many places to strap things down with traditional ratchet straps other than the 6 inconveniently placed eyelets near the floor. I also understand that a jack is not really needed for a 12 foot trailer but I recently broke my back and it was a bit of an inconvenience to need help to unhook.
Aaron MThe gentleman that helped me pick up and hook up my equipment was beyond professional. I wish that more service professionals were of this caliber. It was an absolutely pleasure to rent from this location.
Joshua LGreat service!
CARL KGreat customer service at this location, very helpful and nice owner there. I would definitely rent from this U-Haul location again.
Katherine CPaul was a great help getting our trailer reservation straightened out after another dealer location sort of had it a mess. I would definitely recommend Paul and McCleary Self Storage as an outlet for this and other items needed.
Steve M