Van was very dirty yet I still got charged for a cleaning fee. Returned van at reasonable time maybe around 4 or 5?) yet still got after hours service fee. Seems silly but I'll just go to a regular U-Haul next time with an actual worker to hand me the keys instead of a gas station attendant that has to use my phone to talk to the rental people.Lance D.
Customer Reviews for Mega Fuel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.joseph L.
Make sure the truck does not smell terrible and cleaned before pickup and do not over charge for gas when it was returned with the same levelSean A.
Le client n'a pas laissé de commentaire.Angie C.
Y'all bum asf trash assKevin D.
Le client n'a pas laissé de commentaire.Joseph C.
Refund me my money.Sean O.
There was a large box of garbage still in the u haul when we picked it up, most likely from the last customer. Double checking the cargo area would be helpful!Nathan S.
This location was fine, except that it was very crowded, and it was difficult to find a place to park the truck when I arrived. However, the uhaul representative who helped me was very accommodating. I ended up parking in a red zone, and he took it from there.Greg B.
Le client n'a pas laissé de commentaire.Mark S.
Le client n'a pas laissé de commentaire.Kristoffer M.
Provide a receipt when the equipment is returned and the card is chargedRICHARD S.
Operator rushing to return van , using bate & switch tactic to smaller vanDennis R.
Le client n'a pas laissé de commentaire.Brian M.
Pierre was awesomeGary B.
Le client n'a pas laissé de commentaire.David V.
Pickup was quick and easy and the staff is very helpful and kind!Jeannette T.
Le client n'a pas laissé de commentaire.Lori M.
The assigned drop off location was changed a few times and became a little confusing. Overall it was a great experience.Ling A.
Le client n'a pas laissé de commentaire.Anita K.
Le client n'a pas laissé de commentaire.Christen J.
Friendly person at the front and the person who I spoke to on the phone (the owner?) were very nice and helpful. The location was clean and they were professional and thorough.Angie P.
This location doesn't know how to operate Uhaul. I got there 5 min before my scheduled time and wasn't able to start driving until 1,5 hrs later. The person who did the check in (I believe was the owner of the gas station) had never used the system and initially couldn't find my reservation. 45 min later he finds it but couldn't move forward with it because he had never used the system so he makes me write down ALL of my personal information on a piece of paper even though I didn't feel comfortable doing that. I had already provided all of it online. After doing this I had to wait 45 more mins for him to get someone else on the phone to process the check in. When I returned the truck, it turns out he was gone and had given me a more expensive (per mile) truck than what I had reserved. I had no one to complain to as the person who I gave the keys to also didn't know how to check out with Uhaul. He didn't even give me a receipt or anything claiming he didn't know how to do it. So I left the location not knowing how much I was going to be charged with these people, with an order that wasn't what I had reserved, having wasted 1,5hrs to check in (which made me miss the first and second location I had to drive to) and 30 min trying to get someone to do the check out, and having my credit card info on a piece of paper. Nothing was given to me with starting mileage and ending mileage. Same with the gas level. It was all secrecy and I feel very uncomfortable with this situation overall.Daniel C.
Le client n'a pas laissé de commentaire.Salem B.