Customer Reviews for Melody Muffler
(Concessionnaire U-Haul dans le voisinage)

793 évaluations

2301 N 1st St   Hermiston, OR 97838

(541) 567-3352

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam - dim : 9h am à 2h pm

Services dans cet établissement :

Pour nous contacter

(541) 567-3352

2301 N 1st St
Hermiston, OR 97838

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam - dim : 9h am à 2h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Le client n'a pas laissé de commentaire.

Daniel P. 
Évaluation :
1

Personnel was rude and made the rental process difficult.

Michelle E. 
Évaluation :
3

The people were nice and friendly. BUT my truck was not there when I went to get it. I was supposed to have a truck in Pendleton OR, they had no truck for me and I was instructed to drive to Hermiston OR for it and they did not have a truck either. I was on hold 45 minutes with customer service. POOR experience.

DEBORAH R. 
Évaluation :
5

Pick up and drop off were very fast! Very friendly people, easy process. Will rent from uhaul at melody's muffler again!

KAYLA JANE M. 
Évaluation :
2

The trailer was supposed to be ready to picked up at 9:00 am. I arrived at that time and was told the trailer wasn't there and I should get a cup of coffee somewhere and come back later. I told the person that I had reserved a 4 x 8 trailer and he was totally unaware of it. I came back at 10:00 and still no trailer. A little later, another customer returned a 4 x 8 trailer and that was the only 8 foot trailer on the lot. I went through the rental process and he was in a big hurry to get me out of there. He forgot to give me the 10 moving blankets that I had rented and i had to make another trip back to pick those up. It was definitely not a pleasant experience. The equipment was fine, but the process left much to be desired.

FLOYD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADRIAN O. 
Évaluation :
4

I have rented befor from this establishment and always very helpful and patient.

TERESA RAY W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Loyal B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tim K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN ANDREA B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANDREW DALE M. 
Évaluation :
5

I hate your electronic return system. I needed to enable location services on my device. I hate doing that. I hate your threat to charge 20 $to not use the electronic service. If there is another convenient rental service , I will use them preferentially every time because of your web return service.

WILLIAM P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

EDWARD S. 
Évaluation :
4

This guy just works out of his very messy garage but he's nice and gets you in and out quick

NILA G J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KURT J. 
Évaluation :
3

Tried to reserve on line. Received a call the day before, was told Hermiston did not have any available and that the next closest was in Pasco. Told lady to cancel reservation. Went to Hermiston location the following morning and rented what I needed.

JOSEPH W P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT WILLIAM E. 
Évaluation :
4

Give the proper maintanance to the trucks,the one that I got had no ac or heat.

LUIS ENRIQUE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gordon D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ray N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLARENCE WADE A. 
Évaluation :
2

Sorry unkempt garage

JEFFERY J. 
Évaluation :
1

Get a pick up/drop off location closer to the freeway, one that is a lot cleaner with an office that's not so dark and dirty

RICHARD C. 
Évaluation :
4

Make sure the correct mileage is entered in the contract.

Kelly P. 
Évaluation :
5

I wish there was a way to stock U-Haul supplies such as boxes, etc. at this location.

ELIZABETH ANNE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATRINA O. 
Évaluation :
1

The kid who filled out the contract at melody muffler made a type o mistake and said.i wanted the truck to go from imbler to Elgin 6 miles and charged me 400 dollars for 1/2 a day in my on-line application says I needed the truck to go from imbler to enterprise for 1/2 day I turned in the truck on time and ful of fuel and even after I straightened this out between melody muffler and DJ auto today DJ auto tried to bill me for 84 dollars more and it states clearly in my on-line contact I wanted the truck for 1/2 a day from imbler to enterprise please straighten this out

Edward M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason V. 
Évaluation :
5

Exceptional customer service! I wish everyone was this nice and helpful!

KATHLEEN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

3rd time returning customer. Always a pleasant, efficient, hassle-free experience. Guys are knowledgable, helpful, and easy to work with when picking up or returning trailers.

SEAN MICHAEL M. 
Évaluation :
5

Merci

SHAWN K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RENEE C. 
Évaluation :
2

Not charging 28 $a day for insurance that's for sure maybe give a weekend package deal if you're renting for 4 days or what not and check the gas gauge when you're not sitting on a goddamn incline

JAYSON LYNN E. 
Évaluation :
3

Rig was not full of fuel when I picked it up.

Bob H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARLENE RAYE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD J. 
Évaluation :
5

Over priced but what's not these days lol. what else can you say but supply and demand when u need it they have it. A car Dolly should not cost as much as it cost to rent a car milage or not.

reece W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kandace S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl T. 
Évaluation :
5

I do have a major issue with reserving equipment at a specific location (five minutes from my home) and then getting informed a few days before my pickup that the closest location to get the equipment is over an hour away. After explaining that wouldn't work to a rep he then found a location 35 minutes away. You need to specify more clearly on your web site that desired pickup locations or anything even close is NOT guaranteed. BIG BOLD LETTERS ON YOUR WEBSITE WOULD BE BEST!

James H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shannon L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

joe S. 
Évaluation :
3

The place is a dump, but the employee/owner seemed knowledgeable.

Shari B. 
Évaluation :
5

beau travail

james B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELMER H. 
Évaluation :
4

In this rental, the agent, Melody Mufflers, was courteous, got me setup with the rental quickly and I was on my way. Drop off at the same location was quick and easy. John

John R. 
Évaluation :
1

Update all retailers computer systems so others don't go through what I went through

david D. 
Évaluation :
2

Rented for 1 day, got charged for 2 days. They won't fix the overcharge. Go someplace else.

charles S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDON D. 
Évaluation :
3

Customer service that isn't rude, this location was great. But the customers service rep I spoke to on the phone was I considerate and rude. Uhaul has no right to change location of pick up 40 miles away. And just expect customers to deal with it. You should of never accepted my reservation if you could not fulfill it. Embarrassing and certainly not keeping your promise.

Mike C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

dean M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Doug G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alberto M. 
Évaluation :
3

The truck had dog food pieces as well as pine needles, and small branch pieces in the back. There was a light on indicating the tire pressure was low. I was told buy one of the attendants that they had to replace a tire recently. I have had the same experience with my trucj, so I ran with it.

Bryan C. 
Évaluation :
5

The gentleman was approachable and down to earth very common sense and service oriented. Will continue to do business here.

Miguel O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christopher C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Rebecca P. 
Évaluation :
5

Drop off location when closed. No dolly inside.

Linda W. 
Évaluation :
1

I rented a 6 x 12 utility trailer and the attendant incorrectly hooked it up to my truck. Blinkers were reversed. Upon returning the trailer 24 hours later, there was nobody at the location. The doors were closed and locked, open sign was turned off. I waited for almost an hour for someone to come and receive my rental. Eventually the owner arrived and I asked him why they were closed. He said they were on a lunch break. Who closes down for an hour lunch break after being open only an hour and 15 minutes? They are supposed to be open from 9 o'clock till 5 PM, I arrived back there with my trailer at 10:30 AM. I did not believe that they were on a lunch break, I believe that he was late to getting to work. To make matters worse, I was double charged for my rental. While I was waiting, two people came and went wanting to rent a U-Haul. If he was open, he would've had sales. I would NOT recommend this location under any circumstances. Never lie to a customer. Extremely poor customer service.

PAUL H. 
Évaluation :
1

It's dark, dirty, dingy. Really it's the only location in Hermiston.

Mark D. 
Évaluation :
5

Super fine

Jeff D. 
Évaluation :
3

Had a bit of a problem picking up the truck, the gentleman behind the counter was saying that my reservation wasn't showing up. After him making a few phone calls it was cleared up. Also FYI, if you are doing a pickup in person (not mobile) the building is very dark and sketchy when you first enter and his desk is at the very back. But once inside the gentleman at the counter was friendly.

Andrew H. 
Évaluation :
2

Truck was not clean inside. My son had to sweep the crumbs out of the cab and wipe it down inside. Bad practice due to Covid-19.

alana C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michelle Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jessica T. 
Évaluation :
3

Personnel amical.

Maggie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet S. 
Évaluation :
1

I had a hitch installed in Pasco, then went to this location, only to discover there was no ball. The man sent me with specifications to the store and when I got back with what he told me to buy, it was too large to fit into the hitch, because he forgot to tell me that dimension. He then blamed it on the personnel at the store, even though it was his fault that I had to return to the store and get and adapter. The place was filthy. The "office" was a desk in the back of the shop. I had to get around car parts, etc. to get to the desk. I do not recommend this location to anybody, in fact if I'm asked, I will never send them here.

Linea E. 
Évaluation :
5

Very helpful and friendly. Great service.

THOMAS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christy P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

justin H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kristi R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOMINIQUE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth N S. 
Évaluation :
5

The staff at this location have been excellent on all occasions! I look forward to using their services again!

Zachary R. 
Évaluation :
3

They were not open during drop off nor pick up.

Noelle H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Deanna S. 
Évaluation :
5

Have the vehicle we need in the city where we need it. We had to drive 30 miles to the nearest neighboring city to pick it up.

Roger E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PETER W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kiana C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jesse G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

raul M. 
Évaluation :
1

I really wish we can get a survery about the online booking/customer service experience. I would definitely give a below zero for that. Your process needs to be improved 100 %. Yhe location we reserved was not the final location they were trying to send us. They wanted to send us an hour away with a mandatory return to same location. We ended up changing equipment and they said we can return a different location no problem, but didnt mention that they were going to more then double the final bill. We ended up returning to same location ourself and still waiting for a reverse of charges. I hope uhaul looks at this process and try's to improve. I shouldn't be allowed to reserve a trailer at a location if it is not available. Makes me feel like the one I reserved, they gave to someone else that came earlier.

Cierra H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Roberta W. 
Évaluation :
5

There is not much improvement need it just a better phone calls answering!

filex O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN N. 
Évaluation :
4

The people were very nice to work with. They were knowledgeable and very open to questions.

Guyla G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rohan R. 
Évaluation :
4

Very pleasant experience

Kathryn S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RON N. 
Évaluation :
1

The location is really dirty. Staff was helpful. Previous user had smoked marijuana in the cab of truck and it had a strong odor.

Adam D. 
Évaluation :
3

Ordered online but didn't see anything for a veteran discount would have liked to see something for that.

joseph S. 
Non les évaluations ont été soumises pour cet établissement.

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