Customer Reviews for Merivale Convenience Moving Suppliers
(Concessionnaire U-Haul dans le voisinage)

157 évaluations

1515 Merivale Rd   Ottawa, ON K2G3J3

(613) 317-1871

Heures d'ouverture de l'établissement

  • Lun : 8h am à 3h pm
  • Mar-Jeu : 8h am à 4h pm
  • Ven - Dim : 8h am à 5h pm
Heures d'ouverture spéciales
  • 1/19/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(613) 317-1871

1515 Merivale Rd
Ottawa, ON K2G3J3

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun : 8h am à 3h pm
  • Mar-Jeu : 8h am à 4h pm
  • Ven - Dim : 8h am à 5h pm
Heures d'ouverture spéciales
  • 1/19/2022: Fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

The pick up was smooth and the attendant was very helpful and personally did the hookup.

David L. 
Évaluation :
5

Excellent location/ friendly people managing / helpful I always like to go to there location and pick all what I need really recommend this location to all

ATEF A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel O. 
Évaluation :
5

Excellent Service! I would recommend this place to my friends.

MATTHEWWILLIAM H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark C. 
Évaluation :
5

Gentlemen at the store was really nice and store was kept clean so felt really in onfidence renting there and also helped the day of the rental and also at our return. Really impressed compared to the one i used to rent at avenue du Golf in Gatineau QC.

sylvain V. 
Évaluation :
3

Before planning my drop off I looked online for the store hours. It was listed as being open until 5 on saturdays. When we got there, the store hours posted in window also said open to 5 on Saturdays. We arrived at 4:30 and the store was closed. I was more comfortable returning the trailer when someone was working and timed things around this. It was disappointing to arrive during published open hours and finding the store closes.

Heidi U. 
Évaluation :
4

The site was closed. There was no information about how to drop off the truck and where to leave the key.

Rauf abdul K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSANG M. 
Évaluation :
3

checking in was easier

Kenny C. 
Évaluation :
5

Great service

atef A. 
Évaluation :
5

Very good service

atef A. 
Évaluation :
5

This was a smooth and pleasant experience. I would recommend this place to my friends.

Laurie H. 
Évaluation :
5

Excellent, personable service! Will recommend this location to my friends

VITALYM R. 
Évaluation :
5

Comment: The attendant Soloman was very professional and curtius.

canice M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joel F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETHJ B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREYMICHAEL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheng Z. 
Évaluation :
4

the inside of the trailer was not clean.

Shauna M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAOKUN W. 
Évaluation :
3

My truck was covered with snow and windshield was frozen with thick ice. Nothing to clean inside the truck! I've to get something from my car to clean and it took me half and hour to clear everything.

RONAKKUMAR P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GUOHUI S. 
Évaluation :
5

Good location. Great service.

JOHN W. 
Évaluation :
3

Provide reminders about necessary steps (specifically that a survey form needs to be completed before pickup and after return of the truck.).

Tyler J. 
Évaluation :
4

Prior user left a bedsheets and cardboard in the van. Also there was no windshield washer fluid so I added a half a jug of my own. Overall minor things and I'd still use them again.

David B. 
Évaluation :
1

We were given a truck in a snow store with a broken wiper. I paid for a dolly it was never placed in the truck nor have I been refunded. We took a picture of the gas on pickup and drop off they were at the exact same level and I was charged 30 each truck for fuel.

ALESSANDRA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NILESH R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ALESSANDRA S. 
Évaluation :
5

The entire process ran as smooth as silk.

CHRISTOPHER J. 
Évaluation :
5

the girl out in peterbourough ontario set my equipment rental up , was very helpfull , friendly and knolagable , excelent service ,

DARYLE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stefan D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mohamed E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stefan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott K. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jean Mathieu D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wellington F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARON J. 
Évaluation :
4

The location is super convenient. However, it was not clean and tidy. I'm okay that it wasn't thoroughly cleaned, but it would have been nice if all the garbage from the previous renters had been removed. It would be a simple, yet very effective, way of providing a tad better experience to your customers.

PAUL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Calvin D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ajay S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Armel B. 
Évaluation :
5

The person who helped me at the location is very friendly person, great experience with renting from here thanks

KHYBER Y. 
Évaluation :
2

Difficult to find what I needed. Lockbox hard to open. When I called the office later, when the truck seems not to start, the agent was unhelpful and almost rude brushing me off. The main helpline was excellent

Kirstine P. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

SHAILY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Thomas L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Pooya K. 
Évaluation :
5

Have a good service at merivale location. Je la recommande fortement.

BRUNO T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ali F. 
Évaluation :
4

Have a Uhaul sign more visible from the road. I did not see the office the first time, I went pass and had to come back to locate it.

MOEEN A. 
Évaluation :
5

Simplify and streamline the contactless pick up process. Uploading pics of my licence in cold weather was a pain.

Peter S. 
Évaluation :
5

Yussef was awesome, vey helpful!!!

DANIEL H. 
Évaluation :
1

Almost impossible to find drop off location. Drop off procedure online was clumsy to upload pictures and I was charged extra for gas after putting in 60

Gerald L. 
Évaluation :
5

Friendly customer service. Caring and provided full details of cost and procedures.

Shiraz Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sun C. 
Évaluation :
1

When I arrived at the location to return my trailer, I was not able to get a hold of any one to return it. I had to do the online return protocol to give it back.

suranjan A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrian E. 
Évaluation :
5

The best customer service I had ever with uhaul , Deeler so pilots, helpful , very happy from the service

ABDELKEBIR B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOHAMMAD A. 
Évaluation :
5

Nothing it was perfect

CLAUDE L. 
Évaluation :
5

Would be handy if 4pin to 6 pin adapters were on hand (trailer is 4 pin and our vehicle is 6 pin (I think 6 pin). Location is perfect for us. Thank you for the service. God Bless you!

JOHNRDJ Z. 
Évaluation :
5

All Good

ROSS D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Raymond M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASONLEE S. 
Évaluation :
5

Staff was great friendly and professional. Had to bring truck back a little later and had to get truck a day earlier all situations were handle with no problem

ADAM H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ansar A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVENDANIEL H. 
Évaluation :
3

Rear view mirror was broken and interior not cleaned

Ashwin P. 
Évaluation :
2

The person working at the store was very sexist and I did not appreciate it one bit. I did the pre-check in before I arrived and indicated that I was to be the primary driver. During the pick up he asked me who was going to be driving the truck (which he already knew based on my checking). When I told him that I was going to be driving, he looked at me sideways and asked if I was sure. Even after I confirmed that I was going to be driving, he continued to second guess my ability to drive. I'm 100 % sure that if it were a man picking up the truck, he never would have double checked to see if “he was sure” he was capable of driving a 26' truck. Not impressed at all. For the record, I am a 50 yr old, capable, independent woman.

WENDYM M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERTA S. 
Évaluation :
5

Customer service rep was super helpful and kind!

SANDOR S. 
Évaluation :
3

One of the tires was low when picked up, which cost me 20 minutes to rectify within my 4 hour booked window. There was no tow hitch and ball with the pick-up truck, so I had to rent that at additional cost. This was new to me as when I have rented pick-ups from UHaul before (multiple times) the ball and hitch were available at no cost. Will recommend this location only because there is no other location within 10 km that has pickup trucks available.

DARRYLH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANE V. 
Évaluation :
5

GREAT SERVICE!

Alex D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICKY W. 
Évaluation :
5

Probably the best location I've dealt. Great option for pickup and return was super easy.

Dao T. 
Évaluation :
4

I was surprise that there was no inventory of the vehicle to establish the state of it between the client and the employee.

RENAUD L. 
Évaluation :
5

Explain the invoice and charges a bit better in the beginning.

Berrin S. 
Évaluation :
4

Used mobile app to return. Great feature.

Lucas H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Blair C. 
Évaluation :
5

You're the best out there for personal house move, period.

HAIDAR H. 
Évaluation :
3

I rented a 15 ft truck for 4hrs. There was only 1/4 tank gas in it when i got it. I put 65km on it, i then refilled it with more than the 1/4 tank that i got it at. I even showed the guy the gas receipt, but he still said i owed $11 and charged me for it. This does not make any sense.

PATRICKA R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cassandra H. 
Évaluation :
1

I originally booked the truck pickup at Ottawa Hallal Market but when I reached the location they gave the truck to someone else before me by mistake and then sent me to another location without prior notice. I contacted the customer care, and the person on the other end was too rude. They just offered me 20$ off and some extra miles which were of not much use to me. I got late because I didn't get the truck on time and had to pay a late fee/fine at my unit. Terrible customer experience on top of that. Very Bad experience.

Sparsh G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric L. 
Évaluation :
5

I needed 3 trucks within 10 days. All 3 times I was well looked after. Needed boxes he had them. Needed a dolly he had it. Needed tape he had it. Nothing but great service. Merci.

ROBERTANDREWSAMU K. 
Évaluation :
1

I reserved several dollies. You cannot move 100 boxes and a 3 bdrm house box by box. There were NO equipment available. I was told that no matter you reserve/place order that it was always first come first serve. In fact I was told this location NEVER has equipment. So too bad. It cost me an extra $800 in labour . It is outrageous and I will never use uhaul again and will do my best to see that noone I know ever does. $800!!!! I confirmed with 2 other sites that it is true. The equipment reserved is not in fact reserved. The most difficult move I've ever experienced. You should be ashamed. When I've finally settled in I am writing an opinion article for every newspaper interested.

Angela B. 
Évaluation :
5

Good service & nice customer service

Abdelilah S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY M. 
Évaluation :
5

I was very impressed that everything was ready bogie me plus the truck was well maintained.

NICOLE V. 
Évaluation :
5

Fast and friendly service from a courteous staff. A 10/10 experience, I'll definitely recommend this service provider.

SHAJU S. 
Évaluation :
5

Really friendly and helpful representative at the main desk. Merci.

GREGORYWYNNE W. 
Évaluation :
5

Great customer service! The gentleman who served me was kind. The vehicle was in great condition.

Stephanie D. 
Évaluation :
4

Double check dollies and what not

Mikhail V. 
Non les évaluations ont été soumises pour cet établissement.

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