Customer Reviews for Merritt Machine Works
(U-Haul Neighborhood Dealer)

473 évaluations

1120 McFarlane Wy   Merritt, BC V1K1B9

(250) 378-5976

Heures d'ouverture de l'établissement

  • Lundi au vendredi :
    8h am à 12h pm / 1h pm à 5h pm
  • Samedi et dimanche :
    Fermé

Services dans cet établissement :

Pour nous contacter

(250) 378-5976

1120 McFarlane Wy
Merritt, BC V1K1B9

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lundi au vendredi :
    8h am à 12h pm / 1h pm à 5h pm
  • Samedi et dimanche :
    Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

BLAIR E. 
Évaluation :
3

I was required to pay an additional $92 for an overage on mileage, I have an issue with this additional charge and require it to be refunded, thank you

Chris H. 
Évaluation :
5

I will never use U-Haul again due to the poor customer service on the Corporate end, each vendor was amazing and I had no issues with them however U-haul Corporation was a nightmare to deal with and I will never use them again and advise to all my friends and family to never use them again and I will post on social media #U-haul via twitter to let everyone know how poor the customer service is on the 1-800 numbers Thanks

Justus M. 
Évaluation :
5

Can't think of anything

Wendyl C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William S. 
Évaluation :
5

Ordered online ahead of time to show up at the location on day of pick up and said they had nothing and turned me away. Luckily i was within walking distance of Merritt Machine works (the other u haul location in Merritt and they thankfully had something i could use. If they didn't i would be completely SOL. Reliable towing Merritt location had the most unhelpful person ive ever met, in charge of the u haul department there. I would give that location ten thumbs down and would not recomend to anyone.

Brian P. 
Évaluation :
1

Its not the location that was the problem. When we got there to pick up our trailer that we rented it was not there. We had to make alternative arrangements with this location.

CAROL D. 
Évaluation :
1

We reserved equipment a month in advance for our move for pick up at a location near us. At time of pickup,we were informed we'd have to travel an hour away to pickup! This cost us not only 2 hours of time, but $100 in fuel!!! When I INSISTED on some form of compensation I was told there's nothing they can do!! Only I reminded them their policy states a $50 compensation be applied did they offer it. We were VERY disappointed!

shannon S. 
Évaluation :
1

I was supposed to pick up at a location 100km away and the location changed on me as I was driving to pick it up.When I arrived at the new location, over an hour drive away, I was told there was no Uhaul for me. I also incurred almost $200 in mileage charges due to the location change.

malindi E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ron D. 
Évaluation :
3

Truck ran very rough

ALANAH P. 
Évaluation :
3

Had to do online

John D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER L. 
Évaluation :
5

😃 smile

gerry S. 
Évaluation :
3

The back door would not stay up and it was hard to put into reverse

Mike D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paris P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RICHARD B. 
Évaluation :
5

Can't think of a thing

ROBERT S. 
Évaluation :
5

Staff is friendly and efficient. 100 % recommend this location to anyone who asks!

LINDA D. 
Évaluation :
5

Have rented from this location several times. It's always a pleasant experience during a stressful time.

MELANIE M. 
Évaluation :
5

Rien

DEVIN C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CRYSTAL J. 
Évaluation :
4

Everything went very well. Thank you.

Denis P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD B. 
Évaluation :
5

Everything was fine. Pat, the Uhaul rep at the pick up location was pleasant and helpful.

RODNEY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD S. 
Évaluation :
5

Nothing. It's all good

BRYAN G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT S. 
Évaluation :
5

Very helpful and gladly hooked up the trailer to the truck. I really appreciate their help in getting my supplies too.

SHAWN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer P. 
Évaluation :
3

I was charged for 9 litres of fuel. That is absurd

Kenneth S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERALD A. 
Évaluation :
1

I booked my uhaul trailer in Kelowna 2 weeks before my move out date. When I checked in, I was notified that my trailer will not be in my for booked date and I will have to drive to Merritt to pick up my trailer, which is a 3 hour round trip. This was very frustrating due too the lost of 3 hours of my moving day, the extra money spent on gas and I felt like I was doing their job transporting the trailer. It took me 2 additional hours just to pay and pick up my trailer. I left Kelowna at 7am and got back to my home at 12, I lost 5 hours on my move out day just to get a trailer that should of taken 30 minutes. I understand things don't always go as planned but I thought hey maybe I would be compensated for my time to drive and pick up the tailer. I talked to a representative that seemed very annoyed that I would even think that uhaul should help me, he said they would give me 30 - 40 bucks off my bill which does not cover my gas or the 5 hours of my life gone in a very stressful situation, which also costed me a financial penalty at my property I was moving out from. The trailer I received had the right break/turn signal out.

MATHEW B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WARREN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claude T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERALD S. 
Évaluation :
1

Rented a 26' truck at 3PM on June 29th, returned at 10AM on June 30th, 5 hours early, the following day, no issues. Picked up a 5x8 trailer for 24 hours on June 30th (this contract) to finish up, paid for the 24 hour rental period + $30 deposit and all insurances. Lady at the desk told me it would be ok to bring back a few hours late the next day because of the holiday (Canada Day). Brought it back a few hours late the next day, U-Haul emails me saying it was due back at 5pm on the SAME DAY I rented it (June 30th), a mere 6 HOURS after I picked it up, and that they were charging me THREE FULL RENTAL PERIODS. I get if you guys want to bottom-feed for the few late hours and keep my deposit for an extta day, even though your rep LIED & said it would be ok to bring back a few hours late, but charging 3 entire days for a few hours late is just stealing, plain and simple. U-Haul will never get my business again. I hope that's worth the 38 bucks you stole. Pathetic.

SCOTT B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALLAN R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAUL G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRYAN G. 
Évaluation :
3

We had no instruction where to leave the trailer as the gates were locked so we left it outside the gate which we were worried it could be stolen. We tried calling but could only leave a message with no return call. Location would have been great if we could get into the parking area and felt comfortable with the drop off location.

SANDI K. 
Évaluation :
5

Great people. Professional. Quick/efficient/respectful.

WILLIAM S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROBERT S. 
Évaluation :
5

Nothing! We had an efficient and friendly experience! Will be coming back for sure. Thumbs up!

HENRY V. 
Évaluation :
5

Best service ! People went well above and beyond. Merci.

JOHN G. 
Évaluation :
5

All was good and quick

ALEXANDER B. 
Évaluation :
5

Totally above and beyond experience. Doing an excellent job in customer service. Keep up the Good work!

LAVERNE L. 
Évaluation :
5

Used this location on 2 occasions and been very happy with service. Super friendly staff and would use them again. Je les recommande fortement. 

Kevin D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Henry V. 
Évaluation :
5

Good experience nice people thanks

Slav R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES K. 
Évaluation :
5

Actual physical location for pick up very helpful and friendly. On line issues registering my information.

KEVIN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY H. 
Évaluation :
5

Thank you Norma for all the help fixing my account.

Corey C. 
Évaluation :
4

It was a online pick up and the uhaul web site was very difficult to use, things would not load properly on my phone and the location part made it difficult. The people I talked to on the phone were all very helpful but there were way to many steps to pick up and drop off the van online.

Michael R. 
Évaluation :
5

Thank you! Merry Christmas!

jolene G. 
Évaluation :
5

Have a way to verify gas level

Richard H. 
Évaluation :
4

The process was simple and I was on my way in minutes.

Reindert J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith O. 
Évaluation :
5

Lady was amazing, so friendly so helpful, so kind . Definitely made more the last location that almost got us arrested for stealing our rented uhaul

Genelle J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephaine K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carol M. 
Évaluation :
5

It was good for me I can say to much. One thing I would suggest is when selling the mattress bags either get bigger bags or let people know they are for a standard size Jung Queen Diuble or twin. If you have a pillow top or something like that that these bags will not fit anything but standard plain Jane. It is not a one size fits all

Stephanie-Dawn D. 
Évaluation :
5

I was told that if I paid for extra Km's upfront, the unused amount would be refunded. When I dropped off the truck I was not refunded for the unused km's. I suggest you provide the refund as promised in the next two business days, after which interest will begin accruing at a 20 % interest rate.

Ryan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen S. 
Évaluation :
4

I made a reservation a week in advance and I did not get a call till the day before that the equipment wasn't going to be at the chosen pick up point. I was told I would have to travel 2 hrs out of my way to get the equipment. I would recommend an attempt be made to get the equipment transfered to requested location and 'if not' - call and let the customer know with more advanced warning than the day before.

Dave G. 
Évaluation :
5

Everything went smoothly

Deanne E. 
Évaluation :
5

Continue your friendly and honest services thank you

Chad M. 
Évaluation :
5

Great customer service. Thanks!

Terry W. 
Évaluation :
4

The only thing that I thought was ridiculous was having to go to out of town to pickup the truck at my exspence

Brenda D. 
Évaluation :
2

The representative was friendly at the local location; however, your equipment is unsafe! Two tires on this vehicle were unsafe, 1 blew. If maintenance was being done on your vehicles, we wouldn't have had this issue and put the lives of people at risk. We have pictures of the tires that prove the shape that they were in. We traveled apprx 350km. Also, when calling in for roadside assistance, we are a customer in Canada, we go by Kilometres...not up to me to do the conversion into miles. I will not be renting a vehicle from you in the future.

Derlanda H. 
Évaluation :
5

Excellent rental experience.

Richard S. 
Évaluation :
5

I used the app to complete my rental as the location was closed. The online process was very easy to complete, very good experience with the app.

Doug P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bill T. 
Évaluation :
5

Service was great

Vikki H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Frank H. 
Évaluation :
1

No comment !

Darcy G. 
Évaluation :
5

Pat went a bit beyond the call of duty to help me out. Great service!

Michael B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joyce F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
5

The service we received at the Merritt Uhaul was exceptional. Thanks for all your hard work.

MLP D. 
Évaluation :
4

Staff was polite and helpful in everyway. There is not much to improve upon here.

Richard G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Murray M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

judi W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sonya Z. 
Évaluation :
5

The lady at the desk was very helpful and friendly. I would highly recommend her and your outlet.

Michael H. 
Évaluation :
5

Excellent service, everything was perfect.

Chris J. 
Évaluation :
5

We were very happy with the degree of accommodation supplied by the agent in Merritt. He could not have been more helpful in finding a solution for our difficult situation after the engine went out of our car so far from home. The only thing that could have made things better would have been if the van was supplied with tire chains. Driving 2-300 miles on glare ice on mountain roads with the weight of the trailer behind the empty van, was not exactly relaxing. However, we got home safely and gratefully. Thank you all again.

Larry M. 
Évaluation :
3

I'm not impressed that by returning the truck early, we were not offered a refund. Not good customer service :(

linda M. 
Évaluation :
4

Seemed to redo application process when picking.up the rental. If someone were in a time.sensitive/ or.just.impatient with having to duplicate, you could see.some getting annoyed. Equipment and.price was very good. Pat showed all the features of equipment.for someone who had never.used.one before, thanx. Good experience overall.

Glen S. 
Évaluation :
3

good service

Harold H. 
Évaluation :
1

I was unable to figure out how to change the drop off location online when I made my reservation. I thought I could make the change when I picked up the uhaul. The uhaul rep in Savona was unable to figure out how to change the drop off and told me to call a 1-800 number. I called and they were unable to resolve so I was charged triple the original quote. Very disappointed and frustrated.

margaret H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle M. 
Évaluation :
5

Nice people there and they are honest

moses E. 
Évaluation :
5

Thank you Norma! You go above and beyond to help us get the vehicle we need every time.

MLP D. 
Évaluation :
5

I was very impressed with the drop off location. The staff was very understanding and helpful. I give 10 great stars for the drop off. It was a very stressful move as we moved on the long weekend. Very very impressed. They recognized that we had cleaned out the truck and were very happy with us as well.

Troy S. 
Non les évaluations ont été soumises pour cet établissement.

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