It was certainly a pleasure doing business with them and I will surely be doing business with them in the future.
Mary W.
Customer Reviews for Miami Valley Barns
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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You can tell me what I owe before you take my money. Having to take a picture with camera of my driver's license when I'm standing right in front of the one I'm renting from. Why make something so simple so much Hassel. Good truck, good help, your system of doing business I don't like!!! Tell me what you're taking from my bank up front! I may seek legal advice about this.
nancy M.Read above They stole $30 from me Never again
Andrew E.Was very pleased with everything
Sue S.Very limited hours. Can't get answers and hard to find drop box for key.
Mary A.Make sure that when customer is paying in cash with a $100 deposit that you inform them that they will not recieve their deposit back in cash upon return of equipment, but will have to wait for a check to be mailed to them.
Betty C.The battery died on me while I was at my brother's house. He gave me a jump tho.
Patricia C.The location is out in the middle of nowhere and GPS takes you past the facility. The truck was said to have a 1/4 tank of fuel, but it was under E. The windshield has a crack in it as we documented, but when I called the pickup location she said that we were covered bcuz I had the insurance. Not exactly what you want to hear nor very professional. The truck had no wiper fluid in it and it appears the truck had not been cleaned or looked at when it was dropped off.
STEPHANIE M.Dropped truck after hours, Had trouble using website to check in truck after using truck 6 hours. Called 800 number to get help checking in truck and was on hold over an hour. Drop off location charged me $20 for after hours fee.
robert R.Improve the return process for after hours. The 1(800) 468-4285 to get help on returning the trailer NEEDS help. 1) we had to wait for 64 minutes to get the system to call us back, when it did, we went through the system prompts, the system stated your next in the cue, THAN DISCONNETED. So we called back, a 77 minute wait to have the same thing happen, DISCONNETED. We tried to use the location return process on the uHual.com website, we signed in to our account, clicked on the trailer return, clicked on the Aa beside the web address, than Web Location tab, than on the Allow (My Location) but still got the the following" "We were unable to determine your current location. Ensure location service is turned on in your mobile device settings for the browser you are using and try again" WE got this message about 5 times, than tried to call the 1 (800) number with no success, Thanks Kenneth Jones 419-410-3911 kenjones2444@gmail.com
KENNETH J.Not open every day
Elwood G.The staff was very polite and helpful. Great location and access. The trailer was perfect for what we needed.
albert A.Just stay the way you are
MATTHEW L.The lock box should be on the same side of the building as the trucks.
Kelly S.I had a hard time with the hours open/available, but that is a ME problem, because I could have chosen another site. 10/10 seriously, they were awesome even though I was kinda a butthead.
IVY D.Dropped trailer at night. Easy location to get in and out of.
CALE K.Nice people great job
Kevin M.your website sucks spent an hour trying to return truck would not download pics
daniel S.I spent 45 minutes on hold because the GPS said I couldn't continue because I was not at the correct location and I was sitting right in front of the truck. Then I was charged for gas after I returned the truck with more gas than it had when I picked it up. Moving day stinks and Uhaul made it worse.
Crystal S.Terrible. Could not find the drop off box and customer couldn't tell me where it was. The area was over grown and dark.
Austin B.I am very unhappy with the computer 24 /7 not working correctly, leaving me without a truck and unable to get the website and app to work. It took the owner of the location to physically come out and fix the problems. I returned the truck within 4 hours but could not use the app once more. I will never use your company again. I am waiting to see how many errors appear on my bill. I expect the un needed charges such as having to use a 15 foot truck instead of the 10 I was promised, I should not have to pay that extra 10 dollars. Plus I do not expect the 20 dollar fee for not using 24/7 to say when I returned as it does not work. I have a screen shot to prove it. None of this is the locations error nor was it mine. Please contact me as this needs to be resolved and quickly.
Ellis B.Quick and they answered all the questions I had
Justin B.Very nice staff. I recommend
JOHN B.