Customer Reviews for Michigan Sports Academy Livingston
(U-Haul Neighborhood Dealer)

397 évaluations

1260 E Grand River Ave   Howell, MI 48843

(517) 546-8073

Heures d’ouverture

  • Mon-Fri: 10 am–7 pm
  • Samedi : de 10 h a.m. à 5 h p.m.
  • Sun: 12 pm–5 pm
Heures d'ouverture spéciales
  • 3/4/2024: 1h00 pm à 7h00 pm
  • 3/11/2024: 1h00 pm à 7h00 pm
  • 3/18/2024: 1h00 pm à 7h00 pm
  • 3/25/2024: 1h00 pm à 7h00 pm

Services dans cet établissement :

Pour nous contacter

(517) 546-8073

1260 E Grand River Ave
Howell, MI 48843

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 10 am–7 pm
  • Samedi : de 10 h a.m. à 5 h p.m.
  • Sun: 12 pm–5 pm
Heures d'ouverture spéciales
  • 3/4/2024: 1h00 pm à 7h00 pm
  • 3/11/2024: 1h00 pm à 7h00 pm
  • 3/18/2024: 1h00 pm à 7h00 pm
  • 3/25/2024: 1h00 pm à 7h00 pm
Aucune photo disponible
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Drop off location apologized for the unsafe trailer we were given and took full notes on what was wrong with it.

Emily L. 
Évaluation :
5

The person who used the car carrier before us brought it back covered in mud. You could not even see the Uhaul paint or logo. It was a mess, but it worked fine for our purposes. We did not clean it before returning it because it was so badly muddied. On a good note, the young man who helped us was incredibly nice, knowledgeable, and helpful. I would rent again from this location.

michelle J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KYLE A B. 
Évaluation :
1

Self check process was horrible. The app did not load so I was unable to check-in my vehicle and had to take additional time out of my day to call and get it cleared up. I like U-haul, but will definitely rent from a store location next time.

Rob W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fred H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS FREDERICK G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rebecca A. 
Évaluation :
4

Could use some more lighting in the parking lot for night returns

Paul F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

George S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas N. 
Évaluation :
5

Staff at the business were well experienced in getting the equipment ready to take. I think the only thing to be aware of is that you exit there lot onto Grand River which is a busy road. Can be challenging with a large truck and trailer

Jacob C. 
Évaluation :
3

The app was not working, and the internet site moves very slowly on mobile devices- it took me an extra 30 minutes at both drop off and pick up times to complete the questions. If the app worked I think it would have been faster

Alaina R. 
Évaluation :
5

Great place to rent from check in and out was quick . Will definitely use them whenever I need a rental

Josh D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Igor M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent C. 
Évaluation :
5

Really nothing. The customer service was really good. The man was very friendly and I would use them again and recommend them.

Patricia W. 
Évaluation :
5

My only comment is that the man who helped us was amazing and the process was so easy. I would leave him a thousand positive reviews.

Sadie E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
5

Skip and the MSA crew do an awesome job taking care of their customers….

Michael M. 
Évaluation :
5

The owner was so helpful and kind to us. Everything was perfect.

Tom H. 
Évaluation :
5

MSA runs a very tight ship. Thanks Skip and Crew. Awesome people…..

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

Quick, efficient service.

John P. 
Évaluation :
5

Very nice to work with

JEFFREY B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID SCOTT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna M. 
Évaluation :
5

Very nice and friendly quick to get you on the road

JEFFREY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy F. 
Évaluation :
3

The online check in process was atrocious. It would not work, we had to download the app, we had to wait over 20 minutes for the verification process and the number that they called from was not that same number that they said they would. All around a truly terrible check in experience.

Chase O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy F. 
Évaluation :
4

Everything was clean and neat, Employee was very helpful. Explained how the trailer doors locked and unlocked. Very reasonable pricing for an enclosed trailer to move some furniture across town.

John P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael D. 
Évaluation :
3

Truck upon arrival was no properly refueled by previous renter. Showed up and the truck was on E, low fuel with 30 miles to E.

Melonie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John d R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Linda G. 
Évaluation :
3

Cargo area leaked due to rain during move. We had a few items that did get wet. Had to "rush" the move to insure all other items were not damaged.

JIM JOSEPH K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRIS DELMAR C. 
Évaluation :
3

Sand and leaves in the trailer. I'm still waiting for a returned notification like the last time I rented one.

Scott W. 
Évaluation :
5

Great place! Felt a great presence while their. Owners hire good people to cover their front. He was very educated, kind, and polite. A+++ from me! Probably will be back next week to do it all again!

Carly M. 
Évaluation :
5

The check in and drop off were extremely smooth and the service was excellent. I would use this location for any rental needs. Great job.

Brian H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey A. 
Évaluation :
5

Nothing needs improvement . The young man was very friendly and professional. This location will be the only place I rent uhauls from when I need one

Angela A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew Y. 
Évaluation :
5

Nice young man

Sandra F. 
Évaluation :
3

I dropped the truck off after hours so I did not enter the building. The drop box was clearly labeled which was great. The app for off hours drop off skipped verifying anything about the truck and went straight to the "Thank You - please put keys in drop box" but otherwise was fine.

Emily S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Almas K. 
Évaluation :
5

The gentleman was very helpful, the only issue we had, informed the agent about how poor the brakes were! That's it only. Thankyou! I hope you look into the brake issue on this vehicle. Randy McCumsey

Randy M. 
Évaluation :
5

The vehicle worked excellent and did everything I needed it to. I had a brake fail on the vehicle which leaked brake fluid onto my driveway and stained it. I called the place that I dropped the vehicle off too and notified them of the issue.

Kevin K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
2

Truck was on empty when i got it. Nit quarter tank. Guy was made aware i returned it with more gas than when i got it. Also i did not get out of the store till almost 11 a.m

Chris N. 
Évaluation :
5

My Uhaul rental experience went very well. The 20' truck was at the location per reservation. Vehicle was clean and ready to go. Pickup was OK, as I used the mobile app. (Before office hours) Connection was slow due to no internet. Had to use wifi hotspot on phone. Over all pickup process time was 40 mins. Next rental I would not use mobile app pickup or drop off but use the rental office.

robert W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan J. 
Évaluation :
5

The millage limit was off. I did not extra miles to get from place to place. You charged me 14 dollars more because we were not exactly from center of city to center of city. The 14 miles can be easily addressed by driving to and from the Uhall location. This is really bullshit.

Matt S. 
Évaluation :
4

Nothing.

Benjamin R. 
Évaluation :
5

Easy rental process. One notch above a NASCAR pit stop. Thanks for making a busy day a little easier.

Richard G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John O. 
Évaluation :
5

I never did catch the ladies name, but she was very helpful and kind. Helped me get a rental at last min. I definitely will recommend.

Andrew J. 
Évaluation :
5

Everything about this rental experience was awesome. The person who helped us pick up is very knowledgeable and professional. The drop of was great too, with a link we added pictures, mileage, and fuel level and that was all. Great experience overall.

Cynthia M. 
Évaluation :
3

Billing got all messed up. Hopefully John fixed it. Everyone I worked with Mike Kerr, John, Carl and Tanner were all very nice.

Mark B. 
Évaluation :
4

The truck was pretty old and beat up - it had some serious bad rattles! It did the job but we almost had to yell to hear ourselves talking.

Garry G. 
Évaluation :
1

Make the online process easier.very frustrating

David D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

Operator was great, helpful, friendly

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

micheal M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexei C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tracy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW W. 
Évaluation :
5

Rien

Ian M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jim C. 
Évaluation :
5

Easy to pick up and I dropped it off before they opened the next day.

suzanne B. 
Évaluation :
5

Helpful, easy and good quality trailer. Door was a little sticky, so possible to add maintenance to movable parts for future rentals.

Keith W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamison H. 
Évaluation :
5

Nothing the service was reliable and great.

Mark H. 
Évaluation :
5

turn in was OK had to prod the guy to sign that I returned the trailer

JOHN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAT F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brennan M. 
Évaluation :
1

Don't let your outlets leave a disabled customer feeling scammed and lied to!

Cheryl S. 
Évaluation :
4

On-line and cell phone check-in was an absolute nightmare! I completed the reservation on my laptop the day before ("all set") and I received a 24/7 text that stated that I did not have a reservation. All my info was there, the "system" just did not recognize my email address to complete the reservation. I had to do it all over again prompt by prompt on my cell phone. A mega hassle. Just because of that, I'll be checking out other rental companies in the future. You need to streamline your reservation process !! The truck ran fine and we accomplished our mission, so I am happy for that.

William K. 
Évaluation :
5

Very friendly service.

Andrew B. 
Évaluation :
5

Great service, great people.

Austin S. 
Évaluation :
5

They were very polite and accommodating , had everything ready for us when we arrived.

Naomi C. 
Évaluation :
5

I would NOT recommend picking up a truck prior to the store opening! The online app did not work correctly. It took 1,5 hours to sign in to get the lockbox code. That was with the customer service rep. The process had to be restarted several times. It was very frustrating!! The side mirror on the truck could not be adjusted, which was a safety issue.

Sherry P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew M. 
Évaluation :
5

Self check in directions need to be simplified- logging in was not easy and took long time in the freezing outdoor temps. Grateful indoor service was available.

Catherine H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARKEDWARD H. 
Évaluation :
3

The online registration software was a horrible experience. We had to get assistance because nothing would work. Took us over an hour to get the truck

Edward K. 
Évaluation :
2

I used the mobile pick up feature for my uhaul. First thing that needs fixed is someone should NEED to make and account or log in to do a mobile pick up since you need one to pick the uhaul up. 2nd you shouldn't be able to submit the form without all digits of a phone number. 3rd where you put an emergency contact in, it says relation and only has the option to input numbers and where it says phone number it gives the option to type. The mobile order pick up I would never recommend to anyone. I spent almost a hour in the parking lot trying to get my truck, mind you 2 days prior I called the place I rented it from and asked “if my reservation is not linked to my account can I still get the truck?” They said yes. I contacted an online representative, they advised to look up my reservation number which I did and was able to put in my license and other information. It then took me to a screen where it said complete when you pick up the truck so I thought I was good to go. I get to the uhaul place and I click pick up uhaul and it's making me log in to my account in which the reservation is not linked. I call the number on the site where I get forwarded to someone else. I sit on hold for 10 minutes for an automated message to tell me that no one is available. I go on live chat again for help where I am told I can link my reservation online myself, which I couldn't find any place that said that. I call the number again in which they confirm my reservation but cannot help me. They want to forward me to someone else and I told them that I have already went through this and it says no one is available. She stayed on the line and confirmed someone answered and finally our reservation was linked to the account. He stayed on the phone for the whole process after that. Where he also had to assist because it said the keys are in lock box 2 so we assumed it was on the building but it was actually on the truck. It was overall an awful and stressful experience, I hope my feedback gives you information you need to improve this mobile process.

Brittany U. 
Non les évaluations ont été soumises pour cet établissement.

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