Mobile app is horrible, we arrived 25 minutes early and it took nearly 45 minutes to realize only google chrome works to pinpoint our location. Communication your app works with chrome would be helpful. Also the truck doors barely latched, check engine light was on and the truck shifted hard making it hard to accelerate . I'm sure it's expensive to service your vehicles but damn. This was my first time using U-Haul but I've heard the horror stories. I thought they were exaggerated but apparently they were spot on. Gonna go with Ryder next time even if it's more expensive. At least they have a smooth process.
Daniel N
Michigan Sports Academy Livingston
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Howell, MI 48843
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- 4,5 - Cote moyenne des clients
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there was no one working, you just left trailer and hope they check it in for return. I attempted to use this location one other time to rent a truck, the access code was not proper to access keys and i had to rent from another location that had a human working at it, automated systems arent always efficient.
CRAIG JYour lock is hard to open to get the key out. For some reason our phone did not pick up the location on the GPS at the exact spot we needed to be even though we were parked right in front of the key box.
James RAwesome, made my reservation online, walked in and was out of the door within minutes with a truck and everything I ordered. Used the truck, pulled up to the door, walked in and was checked out within a minute. Before I got home received my receipt by email. The entire process could not have been easier and will use this location again!!
Robert SIt was a shit show. Truck was reserved on phone not either location for 8. The call b4 said 10. The truck wasn't there when we got there. Drove to another location where truck was there but no keys. We were late bc we had to go back to first location and get bigger truck. It was hard to manage. I received email saying we didn't return the truck. Then a receipt saying we did. Lack of communication.
Bryce C