Customer Reviews for Michigan Storage Center
(U-Haul Neighborhood Dealer)
Pour nous contacter
Farmington Hills, MI 48335
Services dans cet établissement :
9h15 am à 1h pm / 1h30 pm à 5h pm
- Mercredi9h am à 1h pm / 1h30 pm à 5h pm
9h15 am à 1h pm / 1h30 pm à 5h pm
- SamediDe 9 h 15 am à 2 h 30 pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The representative working the desk was a true professional. She called ahead and helped me adjust my reservation time, and when I arrived there were multiple customers there that she was assisting. Even though the Uhaul systems were not working she gave each one of us attention and helped us work through it. I was impressed with how quickly she was able to get things completed and will definitely recommend this location for the service that was given!Brandon G.
At vehicle pickup I was told if I keep mileage below 50 miles I don't have to refuel. I drove 44 miles and was charged an additional $14 for gas at drop-off. Van was great, service was great.Roni L.
Le client n'a pas laissé de commentaire.Debra M.
Domonique is the best! We have used this location several times in the last few months. Great customer service!Debra M.
Had a great experience, made even more excellent by the individual who completed the paperwork and ensured we had our vehicle. She even stayed beyond closing time to make sure we were taken care of. Merci.Elizabeth K.
Domoniqe was amazing!!Dominic J.
Let them know if a different size trailer. I ordered a 20 foot, but it was a 15. Had to make some adjustments.Tamela P.
Le client n'a pas laissé de commentaire.NYKINTA SHAREE R.
Le client n'a pas laissé de commentaire.Anthony G.
The web site needs to be more user friendly, Very difficult to navigate and continued to kick me out and I had to start over.glen P.
Le client n'a pas laissé de commentaire.Tanya C.
Le client n'a pas laissé de commentaire.Balakrishnan D.
This UHaul location said they would change the drop off location to the Country Storage location. The contract was not put in correctly and now I have been double charged unfairly and extra $121. I would not recommend using UHaul after the awful experience I have had. Customer service has been terrible.Rachel L.
Le client n'a pas laissé de commentaire.James W.
I had a most wonderful experience with the U-Haul staff at this location. Dominique really went the extra mile to locate my prescription glasses. She checked a second time after initially not seeing the glasses case under the rental truck seat on her first check. She called me to let me know that she had found them and even brought them out to my car when I arrived at U-Haul. Thanks again Dominique!!Daniel M.
Le client n'a pas laissé de commentaire.Robert M.
Le client n'a pas laissé de commentaire.INBO K.
You can make sure the employee is there at the time that was honored in the contract to pick up. Employee thought it was more important to clean out a vehicle thanto be at the office, she put an out of office sign up with a mobile, I could see her cleaning out the truck, she did not respond to the text to me, She continued to sweep out the truck as opposed to coming back to the office to take care of me, I sat there until about 315 and watched her clean out a truck, she didn't apologize and when I said something about bringing it back at 7:15 instead of seven because I had to wait she said no, horrible horrible customer service, as a matter fact this may take me away from going to U-Haul again and look for better service options, I don't know like Penske next time.Jeffrey B.
I've picked up trucks from Michigan Storage Center a few times and the experience has always been great. Clean vehicles and an easy process. The only challenging aspect is the lack of parking at the location. You either need to come with someone else or walk from a nearby lot.Daniel I.
Le client n'a pas laissé de commentaire.Debra M.
Quick and easy pick up and drop offAmer S.
Le client n'a pas laissé de commentaire.Shannon V.
Le client n'a pas laissé de commentaire.Donald A.
just a suggestion â€¦ tank 3/8 full is rather subjective in interpretation â€¦ better, i would think, if practice was â€¦ start with a fill tank/finish with a fill tank. no biggie, just a suggestion!Timothy C.
The agent who assisted us at the counter was excellent. She was also there the next day and we couldn't have received better service, very friendly.Jack B.
Picked the truck up with 2 miles until empty. Not satisfiedJames M.
Le client n'a pas laissé de commentaire.Andra C.
Le client n'a pas laissé de commentaire.WILBERT C.
The exterior front end of the van was a little muddy and there were residual animal hair in the driver's cabin. The online booking process worked really well except for one small but important thing. There was no indication, while getting the reservation, that a secondary verification was needed before I could drive the rental vehicle out.John L.
The site manager Domoniqe was helpful, kind, and friendly. She took care of what we needed quickly and efficiently.KEITH M.
Staff was superbMargaret A.
Great truck share experience. Easy and convenient. Location had the van all ready for us up front when we arrived. Surprised to see it even had a backup camera in the rearview mirror! Much appreciated feature.John P.
Le client n'a pas laissé de commentaire.Alicia M.
Le client n'a pas laissé de commentaire.Adam S.
Le client n'a pas laissé de commentaire.Oleksiy A.
Key should have been in the lock box for pick up prior to opening but wasn't. Never receive a proper apology. Shifted blame to someone else without naming them.jeff B.
the rear door jammed and was stuck open, was scolded when I explained how I fixed the problem I had with equipment that was not properly maintained.Robert W.
I will be stopping in on Tuesday to discuss the fraudulent charges you charged to my card.Frederick J.
Le client n'a pas laissé de commentaire.YOGENDRA I.
Le client n'a pas laissé de commentaire.Jason J.
Keep up the good work. We will return again to move more stuff.THOMAS K.
Could not have been nicer or more friendly. Great experience. The truck worked well and I got my stuff moved on schedule. I will definitely rent from this location againNick P.
Computer was down so the lady had to use a iPad. She had never done it before so she had a few issues with it. I was not made aware that I would need my passport to rent this truck. Since I did not have it with me, 2 people needed to be called by her to verify who I was inconveniencing them and me. It literally took us 30 min to get this vehicle. Additionally, when returning the vehicle 3hrs early, the young lady came out of the bldg, grabbed the keys and walked away without saying anything. I had to stop her and ask if I needed to do anything and she just said â€œnoâ€, so we left. I am not sure of my total cost for this truck or if I needed to do anything else.Tracy S.
Le client n'a pas laissé de commentaire.Avery S.
A little more attention to the cleaning wouldn't hurt. Found some trash in the passenger door pocket and a couple odds and ends from previous customers but otherwise very clean.Douglas R.
The young woman who waited on me was excellent, friendly knowledgeable. Fully explained all the rental agreement. Truly one of the best customer experiences I had , your lucky to have such a great employee.David H.
the young lady was very helpful and tried everything to get me a truck. GOOD JOB!Samuel W.
I booked a van but I didn't get that one inside of that I got truck with the same price need to improve the required one what we booking other than this everything is good in this center the call me and confirm that van is not available so we wold give other one with same price that's make sounds good by the person who call me and said.Janarthanan C.
This location and worker met expectations. However reservation was made for different location, different van/price. When I arrived at original location, they had no idea of my reservation. Second location was about 10 miles farther away, affecting the move, plus costing more to use. Not an enjoyable experience.CHARLES JAMES S.
This truck was absolute garbage. The steering was shot, it fishtailed and was difficult to control. this vehicle drove unsafe. The truck leaked and several boxes got soak and wet after it rained. This truck should be decommissioned.Brian P.
Le client n'a pas laissé de commentaire.Gino C.
The vehicle which one I hired, having door( driver side)damage it's sounding during open and closing.VENKATA-RAMANA G P.
Le client n'a pas laissé de commentaire.SRIHARIREDDYKARE K.
Le client n'a pas laissé de commentaire.AARON T.
Le client n'a pas laissé de commentaire.Karole K.
Truck steering and suspension was very unsafe and down right scary. Thank god I only needed it for 1 hourJasim Q.
Please improve your tech. Firstly the app would not allow to upload driving license pictures. Customer support telling wait for 15 minsUzair S.
Please help with parking location for personal vehicle. There are only 2 spots, one being for disabled. PS: Not sure, if there is a bigger parking slot inside the compound.SHANTANU G.
Representative at this location was exceptional! She was very professional and friendly. This will definitely be our go to location for Truck Rental in the future.ELIZABETH CAROL K.
Truck was not there got sent to another location where there was also no truck. After an hour got different truckRICHARD MICHAEL H.
Le client n'a pas laissé de commentaire.Hiroyuki K.
Le client n'a pas laissé de commentaire.Sarmed S.
The air conditioning only worked one way. Defrost did not work at all. Michigan to Montana in January I thought that would be something that was checked or at least given me a heads up. We reached -30Â° F and it was dangerous to drive.JOHN MICHAEL C.
Always amazing and friendly service. Super clean truck. Will use again.STEVEN PATRICK D.
Le client n'a pas laissé de commentaire.CARLOS-IGNACIO C.
Le client n'a pas laissé de commentaire.Timothy J S.
Le client n'a pas laissé de commentaire.HEIDI R.
Le client n'a pas laissé de commentaire.KIMBERLY CUMMING M.
Thank you Dominique for your professionalism and kindnessDEBORAH ANN W.
As painless as I could have hoped for under the circumstances. That's really all I could ask for.KEVIN P.
Le client n'a pas laissé de commentaire.REBECCA ANN S.
Keep things the way they are superlative service and company. Many thanks again, KTKELVIN TROY T.
Wonderful experience once again. This is our top U-Haul rental and storage location. The staff is super friendly and the trucks are always clean and ready to go. Merci!STEVEN PATRICK D.
Le client n'a pas laissé de commentaire.KRISTA KIRKEENG S.
Very Freindly and helpful at front desk.GERARD GREGORY A.
Le client n'a pas laissé de commentaire.JAY CHRISTOPHER B.
The service was above par! Clean, friendly and efficient! I don't want to rent anywhere else!!Alexis D.
Le client n'a pas laissé de commentaire.IURII A.
Le client n'a pas laissé de commentaire.Brian N.
When I picked up the vehicle, I did not receive any information on how to pick up the keys (I had to contact support and be on hold for half an hour to get the locker number and code for the keys). This dipped 35 minutes into my rental time, and the fuel wasn't filled up to the 'F' line, so I had to fill up double the amount of fuel. Very disappointedRaajkumar S.
Le client n'a pas laissé de commentaire.Mark J.
Le client n'a pas laissé de commentaire.Carolyn P.
Le client n'a pas laissé de commentaire.NATOMA MICHELE D.
Le client n'a pas laissé de commentaire.Steve H.
Le client n'a pas laissé de commentaire.Cynthia L.
The service was great. The young lady was very friendly. It was quick and easy. There was no wait.Kyileia W.
It was connivence since it rented at storage unit that we were moving from.Annette F.
Le client n'a pas laissé de commentaire.Colleenmullaly K.
Pickup location was changed by Uhaul the day before pickup.Al Q.
Le client n'a pas laissé de commentaire.Ramanjaneyulu G.
Horrible parking and lot was confusingCHARLAINE NASSIA S.
Le client n'a pas laissé de commentaire.Chris N.
I signed the paperwork, got the keys and found out that the odometer already had 45 miles over the stated number and the tank was only 3/4 full. Went back and wasted another 20-30 mins to get it corrected. Weird system only lets the fuel level corrected, but not the miles, which they had to track manually. Returned the truck the next day, got the amount adjusted to account for the extra miles, but the rental tax was based on the total miles, so I ended up overpaying $3 to $4. So, my suggestion to you is please record mileage and fuel level correctly before handing over the keys to the next customer. That way the next customer doesn't have to waste their time (in getting this sorted out) and overpay in terms of taxes even after getting the miles adjusted.RAJESH KUMAR V.
I was moved to different location for rental and things got delayed in other location. Because of this mover charged me 100$ extra for an hr. Usually Uhaul are very good with rentals, unfortunately my bad luck.Riyasdeen S.
Le client n'a pas laissé de commentaire.THERESA ANN B.
Battery was dead . Need better maintenance of batteries during winterVikas B.
Le client n'a pas laissé de commentaire.TERON DURANETT W.
Uhaul should give first 5-10 miles free. It is crazy to pay for vehicle and every mile. The move doesn't start until you get to your 1st destination.MICHAEL WILLIAM L.
Le client n'a pas laissé de commentaire.DOUGLAS MICHAEL T.
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