Le client n'a pas laissé de commentaire.
Mario G
Customer Reviews for Michigan Storage Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Nothing. Everything went as well as it could have gone
JEFFREY MGreat customer service , Thank You
Yasitha SGive me a 40$ refund for the non existent extra day you charged me for.
Wilhelm JPlease add a sign board to say where it's located. The front desk agent was super helpful
Ramprasad RThe woman who accepted the vehicle back was very helpful and kind.
Jennifer Rvery helpful and knowledgeable staff.
TAREK ZS.O.
Marlene KOutstanding customer service
Thalia WEverything was GREAT, Great staff!!
Litonya BNot happy with customer service from the location or the toll free number. I called each several times because I had a question about the final bill and never recieved a call back. I also emailed the customer service and never received a response back. Terrible customer service.
Kathy MDid not like having to provide alternative contact.
James Svery nice and kindly attention
CANDIDO RWhat was not maintained with the truck I rented was the transmission, it shifted hard and contributed to having less gas milage.
BRUCE JSuper awesome experience!
Chinmay CN/A I like Dominique, she is very professional and helpful and is the main reason I decided to rent my storage area here and rent the u- hauls I needed. She makes everything so easy.
KIMBERLY SOffice was at lunch and could not open gate, so I had to call to find out where to park the uhaul
Arash AThe truck I was given was covered in dead bugs on the outside. Disgusting. Not just one or two. But caked in bugs. Then. Your facility is in the middle of construction and dead lock traffic. It took me a half hour to get there from a mile away. Then! I never got a code to open the box to pick up the key. Told it was super easy. I thought great. Skip the looong wait at the counter. No. Instead I was there an hour to pick up because I had to call a live agent to get the code. Then go back into dead lock traffic to go home to pack. Then turning around to do that same process to return in the traffic. I want to know why my quote was not used. They quoted me $104 and change. Now my rental is $136 and change. I get to the facility to return it and your clerk tells me I'm returning at the wrong facility. I'm supposed to take it down the road to the U-Haul center so it can be washed. As if it's my fault the bugs are there. I said this is where my contract told me to return it. She asked me the address and continued to question me. Then said we'll I guess since your already here I'll check it in. As if she was going to make me go back out in that traffic to go down the street to return it at another facility to get washed. YOU GAVE IT TO ME THAT WAY!!! Then that girl that checked me in said you don't have to stay to check it in, if your all set you can go. I went to leave and I said to myself no I better get a receipt. I go into the office and ask her for one as I can't see it in the app. She seems annoyed that I'm asking and said she has to check it in first. So I repeat to her ok well I need to know the amount because my son has to repay me. I was quoted $104 and change so I wanna make sure that's right. She said yeah I saw you got a special rate of $42 dollars. Yes I said it was offered for me to return the truck to the same place. Oh ok. Yeah that's it. So then I get my receipt why do it say it's $136. I am not including the gas receipt that i also paid the $45.86. I was stuck in that traffic so long I forgot to stop and get gas in my frustration. Was I supposed to sit in that for another hour? So glad i went to this one because I originally asked for wixom which was way closer. But I went for the deal the lower price. But the price of my return is wrong and I'm going to be calling you to today to at the very least fix that. I have to move my son again in a month and I will not be using U-Haul. If you look me up I used to rent from you often. I stopped because of situations like this. Seriously frustrating from beginning to end.
Christa TSuper easy, but the instructions were a little misleading for dropoff after hours.
Andrea JClean vehicle and facility. Very friendly staff.
Robert WVery good
PRAMOD SThe equipment was not in the best conditions. The steering wheel was not align and the inside A Pillar cover passenger side was broken
Nuno PI was charged the 20$ service fee despite completing the return via the link provided. The pictures would not upload-that's the fault of your app-not my responsibility. Disappointed!!
Naushaba KI used the vehicle for 6 hours and I filled the gas to the level it was given ( have pictures ) but I was charged for 3 days and for 8 gallon gas and gas service fee . I tried calling couple of times and no response
SANTHOSHKUMAR RDominique is an excellent customer service representative. Very helpful and efficient.
John LLack of parking left no room but handicapped reserved parking
William STerrible
Anthony KThe representative working the desk was a true professional. She called ahead and helped me adjust my reservation time, and when I arrived there were multiple customers there that she was assisting. Even though the Uhaul systems were not working she gave each one of us attention and helped us work through it. I was impressed with how quickly she was able to get things completed and will definitely recommend this location for the service that was given!
Brandon GAt vehicle pickup I was told if I keep mileage below 50 miles I don't have to refuel. I drove 44 miles and was charged an additional $14 for gas at drop-off. Van was great, service was great.
Roni LDomonique is the best! We have used this location several times in the last few months. Great customer service!
Debra MHad a great experience, made even more excellent by the individual who completed the paperwork and ensured we had our vehicle. She even stayed beyond closing time to make sure we were taken care of. Merci.
Elizabeth KDomoniqe was amazing!!
Dominic JLet them know if a different size trailer. I ordered a 20 foot, but it was a 15. Had to make some adjustments.
Tamela PThe web site needs to be more user friendly, Very difficult to navigate and continued to kick me out and I had to start over.
glen pThis UHaul location said they would change the drop off location to the Country Storage location. The contract was not put in correctly and now I have been double charged unfairly and extra $121. I would not recommend using UHaul after the awful experience I have had. Customer service has been terrible.
Rachel LI had a most wonderful experience with the U-Haul staff at this location. Dominique really went the extra mile to locate my prescription glasses. She checked a second time after initially not seeing the glasses case under the rental truck seat on her first check. She called me to let me know that she had found them and even brought them out to my car when I arrived at U-Haul. Thanks again Dominique!!
Daniel MYou can make sure the employee is there at the time that was honored in the contract to pick up. Employee thought it was more important to clean out a vehicle thanto be at the office, she put an out of office sign up with a mobile, I could see her cleaning out the truck, she did not respond to the text to me, She continued to sweep out the truck as opposed to coming back to the office to take care of me, I sat there until about 315 and watched her clean out a truck, she didn't apologize and when I said something about bringing it back at 7:15 instead of seven because I had to wait she said no, horrible horrible customer service, as a matter fact this may take me away from going to U-Haul again and look for better service options, I don't know like Penske next time.
Jeffrey BI've picked up trucks from Michigan Storage Center a few times and the experience has always been great. Clean vehicles and an easy process. The only challenging aspect is the lack of parking at the location. You either need to come with someone else or walk from a nearby lot.
Daniel IQuick and easy pick up and drop off
Amer Sjust a suggestion … tank 3/8 full is rather subjective in interpretation … better, i would think, if practice was … start with a fill tank/finish with a fill tank. no biggie, just a suggestion!
Timothy CThe agent who assisted us at the counter was excellent. She was also there the next day and we couldn't have received better service, very friendly.
Jack BPicked the truck up with 2 miles until empty. Not satisfied
James MThe exterior front end of the van was a little muddy and there were residual animal hair in the driver's cabin. The online booking process worked really well except for one small but important thing. There was no indication, while getting the reservation, that a secondary verification was needed before I could drive the rental vehicle out.
John LThe site manager Domoniqe was helpful, kind, and friendly. She took care of what we needed quickly and efficiently.
KEITH MStaff was superb
Margaret AGreat truck share experience. Easy and convenient. Location had the van all ready for us up front when we arrived. Surprised to see it even had a backup camera in the rearview mirror! Much appreciated feature.
John PKey should have been in the lock box for pick up prior to opening but wasn't. Never receive a proper apology. Shifted blame to someone else without naming them.
jeff bthe rear door jammed and was stuck open, was scolded when I explained how I fixed the problem I had with equipment that was not properly maintained.
Robert WI will be stopping in on Tuesday to discuss the fraudulent charges you charged to my card.
Frederick JKeep up the good work. We will return again to move more stuff.
THOMAS KCould not have been nicer or more friendly. Great experience. The truck worked well and I got my stuff moved on schedule. I will definitely rent from this location again
Nick PComputer was down so the lady had to use a iPad. She had never done it before so she had a few issues with it. I was not made aware that I would need my passport to rent this truck. Since I did not have it with me, 2 people needed to be called by her to verify who I was inconveniencing them and me. It literally took us 30 min to get this vehicle. Additionally, when returning the vehicle 3hrs early, the young lady came out of the bldg, grabbed the keys and walked away without saying anything. I had to stop her and ask if I needed to do anything and she just said "no", so we left. I am not sure of my total cost for this truck or if I needed to do anything else.
Tracy SA little more attention to the cleaning wouldn't hurt. Found some trash in the passenger door pocket and a couple odds and ends from previous customers but otherwise very clean.
Douglas RThe young woman who waited on me was excellent, friendly knowledgeable. Fully explained all the rental agreement. Truly one of the best customer experiences I had , your lucky to have such a great employee.
David Hthe young lady was very helpful and tried everything to get me a truck. GOOD JOB!
Samuel WI booked a van but I didn’t get that one inside of that I got truck with the same price need to improve the required one what we booking other than this everything is good in this center the call me and confirm that van is not available so we wold give other one with same price that’s make sounds good by the person who call me and said.
Janarthanan CThis location and worker met expectations. However reservation was made for different location, different van/price. When I arrived at original location, they had no idea of my reservation. Second location was about 10 miles farther away, affecting the move, plus costing more to use. Not an enjoyable experience.
CHARLES JThis truck was absolute garbage. The steering was shot, it fishtailed and was difficult to control. this vehicle drove unsafe. The truck leaked and several boxes got soak and wet after it rained. This truck should be decommissioned.
Brian PThe vehicle which one I hired, having door( driver side)damage it’s sounding during open and closing.
VENKATA-RAMANA GTruck steering and suspension was very unsafe and down right scary. Thank god I only needed it for 1 hour
Jasim Q