Customer Reviews for Mid America Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Mid America Storage

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Jon R.
Rating:

Nothing

Paul B.
Rating:

Customer did not leave a comment.

mike W.
Rating:

great.serivice!!!!

Thomas M.
Rating:

Customer did not leave a comment.

Erik L.
Rating:

Everything was excellent.

Richard R.
Rating:

Customer did not leave a comment.

Doug A.
Rating:

Customer did not leave a comment.

Jessica A.
Rating:

Customer did not leave a comment.

Deborah K.
Rating:

Customer did not leave a comment.

Daniel L.
Rating:

Customer did not leave a comment.

Ricky G.
Rating:

Customer did not leave a comment.

Maria W.
Rating:

Customer did not leave a comment.

ROY C.
Rating:

It is hard to find, but the manager was very helpful and gave me a lot of tips for my route.

gary F.
Rating:

let the customer return item to the closest uhaul location instead of going to the one they rented it from....

matthew P.
Rating:

Super nice and knowledgeable representative, would recommend to anyone.

Derick H.
Rating:

Customer did not leave a comment.

Derick H.
Rating:

Customer did not leave a comment.

Josh L.
Rating:

Customer did not leave a comment.

Raymond W.
Rating:

Customer did not leave a comment.

SETH P.
Rating:

Only location that had what I needed in the area.

Nathan C.
Rating:

Greatest

Tenn C.
Rating:

Brandon was extremely helpful especially his knowledge of other support like weigh stations and when he showed hookup connection with transport dolly

Patrick M.
Rating:

Better manners by the male agent. He indicated he is sick and has respiratory health issues. Although he was helpful putting my trailer on and assisting me in taking it off. His demeanor can be perceived as degrading. He told me "I NEED you to drive around the buildings and pull into the spot from where you picked up the trailer." A recommendation...."Could you please pull around the buildings and pull into the spot from where you picked up the trailer." I am not a dog, I am a human being...at no time was I rude to him...he really needs to work on his demeanor with other. Patrick Martinez (618) 744-7312

William G.
Rating:

Customer did not leave a comment.

Wayne C.
Rating:

Customer did not leave a comment.

Thomas S.
Rating:

Customer did not leave a comment.

Tiffany R.
Rating:

Customer did not leave a comment.

cheryl D.
Rating:

Customer did not leave a comment.

Joseph S.
Rating:

Brandon was very helpful.

Roger H.
Rating:

Brandon was outstanding in coordinating all my needs. He was very flexible in accommodating the timeline to fit my moving schedule.

Roman C.
Rating:

Tire pressures were way off even though I was assured they were good , 2 tires had 50 psi , another 45 & one had 10 psi which was unsafe ! Called u haul for the tire issues. I filled the 10 psi tire to specs & it lost 20 psi in an hour , a slow leak. Uhaul customer service got a service truck to replace the tire . I was glad the trailer was in my driveway & not on the road. Also the tire pressures were checked & filled by the service guy to 85 psi as called for on the sidewall.

Leslie B.
Rating:

Customer did not leave a comment.

doug P.
Rating:

Customer did not leave a comment.

Jeff D.
Rating:

Customer did not leave a comment.

ken S.
Rating:

Brandon was extremely pleasant and professional. I would recommend this location to anyone!!

Bill E.
Rating:

Customer did not leave a comment.

DAVID S.
Rating:

Customer did not leave a comment.

Edward B.
Rating:

When I picked up the trailer the lights wouldn’t work on it. I took it to a local shop and they found a broken wire to the trailer. They charges U-Haul but I still lost an hour waiting on the repair

Carlton E.
Rating:

Superior Staff and help. this is the place to go to

Jill L.
Rating:

Customer did not leave a comment.

Arnold B.
Rating:

The young lady that assisted us was extremely sweet and welcoming. Our experience with her made up for the horrible experience we had at Quality rental and storage.

Robert C.
Rating:

Great service

Skeet H.
Rating:

Very Friendly.

Douglas B.
Rating:

Unfortunately, we scheduled our move right as the big snowstorm hit! Your great folks worked with us and were extremely helpful.

Elizabeth S.
Rating:

Customer did not leave a comment.

Joshua E.
Rating:

Customer did not leave a comment.

Elizabeth H.
Rating:

Customer did not leave a comment.

CHARLES T.
Rating:

Customer did not leave a comment.

Albert C.
Rating:

young lady was very nice and helpful

Greg P.
Rating:

Customer did not leave a comment.

Thomas E.
Rating:

Customer did not leave a comment.

sandra Z.
Rating:

Customer did not leave a comment.

Christopher G.
Rating:

Service was wonderful! Process was easy, if I move again I will use uhaul.

Travis B.
Rating:

Customer did not leave a comment.

Brenda M.
Rating:

Customer did not leave a comment.

MICHAEL K.
Rating:

I’ve dealt with a number of rental moving comapnies over the years and this place is first rate, top of the list from equipment to customer service. When I need to rent a moving truck or trailer, Mid America is where I go.

Brian S.
Rating:

Military discount

Ricardo M.
Rating:

Customer did not leave a comment.

Patrick S.
Rating:

Customer did not leave a comment.

Keo M.
Rating:

Easy & Friendly drop off location! Great place to rent again!

Nelson P.
Rating:

Customer did not leave a comment.

sherry L.
Rating:

This is the 2nd time renting from this location. The 1st time a gentleman that waited on us was super nice. This time a gentleman seemed to be not quite as friendly. The 1st truck rented was awesome. The 2nd truck needed transmission service or something.

David D.
Rating:

Customer did not leave a comment.

Camille L.
Rating:

He was very nice. I explained I left the truck with the same amount of dirt it came with. I did put extra gas in the truck.

Steve B.
Rating:

Customer did not leave a comment.

WILLIAM H.
Rating:

Even though the requested equipment was not available at the time of pickup, I do appreciate the efforts of Mid America Storage to locate any possible alternative. In the end, they went the extra mile and sourced an alternative conveyance. Outstanding service. Thank you. William Harris

Matthew C.
Rating:

Customer did not leave a comment.

Christie S.
Rating:

Customer did not leave a comment.

Michael S.
Rating:

Customer did not leave a comment.

Ervin D.
Rating:

Nothing to improve! Great customer service.

SHANNON H.
Rating:

Great customer service.

September H.
Rating:

Customer did not leave a comment.

William P.
Rating:

Customer did not leave a comment.

Stuart C. R.
Rating:

This location did a fine job, however Sun Copies in Swansea Illinois was my original location and they deserve zero stars. They didn’t have my 26’ truck despite my 2+ week long reservation and the regional manager, Fred Richmond never returned my call. I am beyond frustrated by this location on their manager.

Myckel B.
Rating:

Customer did not leave a comment.

David N.
Rating:

It was all so good, how can it improve? The staff was helpful and a pleasure to work with.

Morris A.
Rating:

Great service

Dan G.
Rating:

Customer did not leave a comment.

SHANNON H.
Rating:

Was very helpful and nice.

JESSE J.
Rating:

Customer did not leave a comment.

Lester L.
Rating:

Great host

sherry L.
Rating:

It would be nice if you would offer discounts such as AAA, AARP, military, or senior. It would also be nice to start with a full tank of gas. It would make it easier to return to a full tank.

SANDY M.
Rating:

Customer did not leave a comment.

Heather P.
Rating:

Fantastic customer service!

Jerry P.
Rating:

Customer did not leave a comment.

Holly G.
Rating:

Customer did not leave a comment.

Stephen D.
Rating:

Customer did not leave a comment.

TOM K.
Rating:

The 5x8 trailer I rented was delivered to this (my preferred!) UHAUL location! Brendan and Savannah are great! However! 5x8 Cargo Trailer Equipment No AV0317C with OK license plate is pretty old and the door and lock are not in the best shape! Suggest You think about retiring this equipment!

Rebecca S.
Rating:

The lady working was awesome! Thank you!

Justin D.
Rating:

Lights weren't working on trailer, employee at location got one side working and indicated that was the best he could do. When we protested (as we had 830 miles to drive), he was able to get all lights working.

Christopher C.
Rating:

Customer did not leave a comment.

Brent C.
Rating:

Customer did not leave a comment.

Sharina S.
Rating:

The only thing I would have to comment on is that I rented the truck at 1049 am on 5 May 2018. I was under the impression it was a 24 hr one day rental. However on 6 May 2018 @ 0800, I received a phone call from the representative at the Mid American storage. She stated that there was someone that was going to rent it at 0800. I responded that I thought it wasn’t due until 1000 since that was the time I rented it at. The lady was professional and apologetic for the misunderstanding. I wish I was told when I rented it the day prior that the truck needed to be returned by 0800 on 6 May’18. If so, I could have taken my stuff to my husbands storage unit as his opens at 0700. If possible, I would like to get the 2 hrs still or some kind of resolution. Thank you. Sharina Smith SharinaSm@yahoo.com

Nicholas L.
Rating:

Customer did not leave a comment.

Chris V.
Rating:

They delivered what they promised. The staff was also friendly.

sandra S.
Rating:

Great job!

RON E.
Rating:

Customer did not leave a comment.

sandra S.
Rating:

Great job will use this location again!

Thomas L.
Rating:

No improvement suggestions. Staff was awesome! Explained everything thoroughly. Fast, friendly. Great experience! Thanks!

David P.
Rating:

Customer did not leave a comment.

No reviews have been submitted for this location.

Back
To Top