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Barbara S
Customer Reviews for Mid America Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Make sure the facility will be open during the hours needed
Dennis GWatch out for these crooks… Make sure you document with photos EVERYTHING including mileage and fuel level… The bums tried to charge me an additional $50 for “low fuel level” on return even though i returned the truck with fuel level WELL ABOVE pick up !!!
TERRY VSeamless process and the staff was very nice and friendly. Although I thought it was a little petty charging me for going over 1/10 of a mile my estimated usage. Especially when I returned it after a half days use when I paid for a 24 hour period. Anyway, worked out great. Merci.
RICHARD Hvery convenient location and fantastic assistance with specialty boxes needed for the move. Online checkin streamlined whole process. Minutes to check in and check out.
Brian WQuick service and truck was in good shape.
SCOTT WThe check-in and check-out processes were very easy. I have no suggestions for improvement.
ANDREW AWonderful customer service!
BRETT WAlmost vacant lot, with no personnel. Had to do my do of as self drop and that went fine, so I guess everything was OK.
JOSHUA OSuper conveniently located. Lady I checked out with was super professional. Guy I turned into was good to, but he made a comment about getting a tooth brush after I made a comment about being exhausted from moving the last 2 days. Thought it was odd. Maybe I heard him wrong, or had bad breath. Other than that, great experience.
Michael MMade reservation online for Fairview Heights. Received phone call/ email from Uhaul the day b4 scheduled pickup stating the trailer was not available at the Fairview location and needed to switch locations to Belleview, an almost 1 hour round trip drive verses a 5-10 minute drive. Have trailer at scheduled point of pick up, or stipulate at time of reservation the requested rental is not available at that location.
Wade BExcellent customer service!
ALIM MI'll use Mid America Storage again when I need a U-Haul vehicle. Great service, great price.
RANDY SThey were very helpful and walked me through everything. Had the truck preloaded with the dolly's and blankets prior to my arrival which made it seamless. Merci.
Heather JI really can't think of a thing. :-)
Robert HThe app is glichy
Patrick MThe truck mirrors were filthy, but the birds just won't seem to stay off of them! Great location, easy access and excellent office manager!
Kim MVery convenient location to base housing
Anthony JFuel was not actual on receipt. I returned fuel level (less than full) to the rented level. Added 3 gallons for 25 miles, for a 15' local use rental. They charged me a top off fee of $8.55, which means their trucks get 5 miles to the gallon mostly empty? I take before and after pics of mileage, fuel and condition always. I've rented about 8 times in 4 months for moving local, there needs to be a more accurate Guage or computation.
Brian BVery convenient. Easy process. In and out.
Matthew RBe on time! Had a reservation for 9am (same time location opens) and no one was there. Very frustrating when you have a reservation and people waiting to start moving.
Kevin KStacy in the St. Louis traffic office who I spoke to on the phone is always helpful and makes things easy! She let us pick up the trailer early free of charge which was much appreciated.
Madeleine HAll is fine. Thank you
NOLBERTO BI will need a better trailer next time
Juan HGreat Experience, very easy to work with this site.
Tom CGood and thorough service. Very sweet nice respectful young lady
Linda GMobile drop off failed me! I hand to to call it in to a representative.
Chalotte JI did an after hours drop off so I did not meet the staff there.
Richard HGreat customer service at this location!!!
Kenneth GThe guy said he wasn't able to adjust our bill due to the fact that we didn't get the afore said pads. So we had to call the original store to make sure that they refunded our money for them.
Robert JEverything was fine - no recommendations needed
Lee HThe guy was completely rude because he had to clean up a little bit of dog hair that I missed. He also dinged my for not having enough gas in the tank when I left is at 3/8s like it said too. Absolutely poor customer service
Trey RDon't change a thing
Steven HNicki was great
gwendolyn jEverything was great! Brandon knows his stuff and he was a pleasure to work with.
Christopher SFriendly staff!
Richard HJason is awesome!
John GQuick and efficient pickup and drop off. Needed a few more days and got it with quick phone all. These folks truly understand what moving is all about. Je les recommande fortement.
Brian WI actually booked the rental at the storage location at Carlyle Road and 161 in Belleville and the man there was extremely helpful as well! He and the man at the location where I picked up the trailer were both very helpful. I appreciated them both very much!
Sheri CThe u haul web site is terrible! It constantly fails. Generally after filling in all your data! There is no reason it should take 45 minutes to close a rental. MidAmerica and it's people are terrific! But the U haul rental program should be scrapped! I would be very reluctant to go through that again.
Steve LThe gentleman that helped check me in was friendly and helpful. He took the time to explain how to hook the trailer up to the 26ft uhaul. This was very much appreciated! The only issue I had was driving a little further to pick up the uhaul-the uhaul closest to me did not have the size truck I needed.
Tanya RKinda put in the boonies
Joel PCheck engine light was on, I informed clerk, ended up being spark plug and ignition coil misfire which led to a very sluggish truck and very bad gas mileage…probably paid an extra $75-100$ in gas due to this
Michael HAucun
Gary UUnlike my other location rental a month ago that called hours in advance and offered to hook the trailer up without request, none of that this time. I even stood outside 10 minutes before the guy came out. The return site for both rentals was very responsive however.
Peter MEverything was excellent
Jonah DBetter inventory where I actually live. Uhaul had zero trucks available in my county.
Angela MNo improvement- the manager was courteous,professional, and pleasant to work with.
Paul HThe lady who helped me, was very helpful. Came out on a very hot day and made sure I had everything and helped me get the car hauler hooked up correctly. Merci!
Donald BAgent was very helpful and pleasant to work with. Facilities were very clean and professional.
joe lWebsite was easy to use and the staff at the MIid-America location was phenomenal. I got in and out of the office in less than 5 minutes. Truck was clean and in good working order. Great experience- Thanks
Shaun W