I originally had truck reserved at Lakehurst Rd location in Waukegan for 7:30 pm but gate code didn't work. Called and was redirected to Midas location for same size truck. Truck was dirty inside and had slightly over half tank of gas. Was able to retrieve it by 8:10 pm but clock still running from 7:30 pm. Trucks A/C shut off every time you accelerated and fan control was broken but at least on. Windshield wipers were garbage and had to use Allen wrench to adjust drivers mirror that was looking at side of truck and not road. Transmission shifted hard several time from first slamming into second. Anxiously waited whole trip for truck to break down. Not comforting or a pleasant experience on a 600+ mile trip.Tad G.
Customer Reviews for Midas
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
1st off when I arrived at this midas location it took 1hr for me to get the truck and I reserved it online. Second because of this my return time was 56min late so they charged me a 50 extra bucks for another day and didn't even let me keep the truck for the extra day. 3rd the interior of the truck had food every where in the front under the seats. 4th this truck had transmission problems. It would jerk at random! My overall experience was bad. I have rented from U-Haul many times at other locations and this was the worst! The guy at midas were great people. I just hate that U-Haul would middle man this situation and let midas take the heat. Very poordavid N.
Thank you I appreciate it. I'll be back again !!Geri W.
**** DO NOT RENT FROM THIS LOCATION. This was a TERRIBLE experience. First, when I tried to pickup, the uhaul website stopped working. The staff at Midas were reluctant to help me and kept telling me to call Uhaul. I was on hold for 40mins. The uhaul representative called Midas (I heard him answer the call). And then he grudgingly helped and got me the key. Before I returned, I made sure to install the app. I finished the process on the app, but it didn't give me any directions on how to return the key. Again, I went to the Midas guy who said Uhaul would give me a code for the lockbox to put it in. I called Uhaul. On hold for 1hr. The representative didn't have a code to give me, and said there was supposed to be a dropbox somewhere - well.. Midas threatened me that if he took the key, I would get the 250 $lost key charge. In the end, I just tried all the lockboxes, one was open, so i put the key in there and walked away... I was still on hold at this point for 1hr 20 mins b/c the represeentative without the code put me back on hold.Eric C.
It was difficult to find this location. Somewhere it should say it's at the Midas store.SARENA L.
Le client n'a pas laissé de commentaire.Barbara A.
Clean and sanitize trucks prior to renting them outGAYLE S.
Le client n'a pas laissé de commentaire.Ashley G.
The guy that helped me was awsome very helpfullJonatan L.
Le client n'a pas laissé de commentaire.Jonas C.
I was just charged an extra 325 $with no explanation. Going up there to talk to the people at Midas when they open tooTevin J.
If was a Midas shop, employee stated he works for Midas not Uhaul not very helpful considering that I reserved at location closer to my house on line only to have it switched on me the day before pickup which I thought was BSEfren H.
Le client n'a pas laissé de commentaire.Krishana M.
Le client n'a pas laissé de commentaire.David B.
Le client n'a pas laissé de commentaire.Emily T.
Le client n'a pas laissé de commentaire.Venancio C.
Le client n'a pas laissé de commentaire.JEROG F.
At 7:20 am on the day to pickup the truck for a one-way move I received a call that the pickup location had changed. Location was 15 miles away.Jerry V.
I had a very hard time during this pandemic in getting a truck because it wasn't a regular location, it was just a Midas and the person in charge there wasn't even the nicest to help, it took the third try to talk to him in helping me with my account thru his end because my account had lock me out, not only that I think I got over charged by five dollars because of the mileage not sure how to fix it. But I wish I just had someone there to direct me touch free. I can still use my eyes and ears without touch. This experience suckedKELLY C.
Le client n'a pas laissé de commentaire.Rachel E.
The truck was in good driving conditions but was not clean at all. There was dust all over the dashboard and door panels. It was not vacuumed and a lot of dirt stains on the floor. There was also strong odor of cigarette. I found it shocking that the application was asking me wether the truck was clean for another family to use and once I clicked no it was adding a cleaning fee for a mess that i did not do at all. I put the yes clean for another family because that's how it was given to me and I have video recorded of how dirty it was when I picked up for evidence if they try charging me a cleaning fee.Oscar R.
The guy gave me wrong information and was over charged. Also the vehicle was not clean.Rosario A.
The mgr was horribly rude and sent us off saying equipment wouldn't work (hitch). We left to go to another U-Haul spot only to find out the original equipment at the first place would work and had to go back. After an hour of all of this the mgr then made us feel uncomfortable in his shop. He also didn't come out to help with hooking up the trailer to our car, nor did he come out to inspect it was done properly or check the trailer lights. I will never again use this place - ever.James P.
Store representative could be a little bit nicer to customers and not sarcasticSUZAN B.
Le client n'a pas laissé de commentaire.Eugen R.
Le client n'a pas laissé de commentaire.Oswaldo M.
Le client n'a pas laissé de commentaire.Denny V.
Thx again to Tom / RichForrest W.
I was charged 70 $dollars, plus another 3,57 $ was taken from my account for a truck plus fees that came up to 69 $and some change. The representative at that location did not or would not issue my receipt because he wanted me to pay an additional 3,57 $. I will never rent from UHaul again. Overall it was horrified and I will tell everyone I know to rent from somewhere else besides here.Lashandra W.
Your website was down at this location and I had to notify the manager of a terrible skipping transmission. Regular maintenance should be done to ensure the customer is safe vs. the customer paying extra for liability and safety concerns.Rebekah O.
Le client n'a pas laissé de commentaire.Zaheerah A.
The young man helping me at the Midas location was awesomeJames F.
Le client n'a pas laissé de commentaire.Ana A.
Le client n'a pas laissé de commentaire.Ross M.
U need someone to operate rentals only not a mids employee that has many other obligations I waited for about 15-20 minutes for help with getting my rental. Same as to returning itCecelia P.
Le client n'a pas laissé de commentaire.Paul M.
Le client n'a pas laissé de commentaire.Gary I.
easiest drop off I've experienced. very polite and efficient.Bart C.
Le client n'a pas laissé de commentaire.Holley R.
Le client n'a pas laissé de commentaire.Karyn K.
The truck had an issue with the roof it leaked water all over my stuff .. it damaged a matress which cost me over 700$ ..kamel K.
This Location was great but uhaul service is horribleRafael S.
Le client n'a pas laissé de commentaire.Destiny D.
Allow more miles for trips because the drop off location plays a part in the amount of travel going to be done. Although I did not go over many miles(only about 5 or so) I still feel giving customers more breathing room to accomplish a move would be nice.Aaron B.
It took the guy 45 minutes to get my rental agreement ready off the computer. He changed what i already had ordered. Taking off insurance after he asked me 3 times and told him yes i want it. That took another 15 minutes for him to fix his mistake. Suppose to pick truck up at 10:00am. Was there at 9:50am did not leave out of the place til 11:45am. After everything was done online all i had to do is pay. The guy didn't know what he was doing 3 different contracts were printed out. Card was swiped 5 times. Very disappointed in u-haul today.TYSON P.
Everything was great!!Carlos C.
Le client n'a pas laissé de commentaire.Joseph Y.
Great servicecarolyn T.
Le client n'a pas laissé de commentaire.KARINA N.
Le client n'a pas laissé de commentaire.william W.
Le client n'a pas laissé de commentaire.laura S.
Good service, much appreciated.James H.
Le client n'a pas laissé de commentaire.Ryan C.
Awful service from UHaul in general! Bait & Switch - booked several days ahead of time and when we went to go pick up (at alternate location because suddenly our preferred location had no truck) it turns out the location we had scheduled to drop off at was not available either! we had to choose another location and when we went to drop off there - the location stated they were no longer affiliated with UHaul. We had to search out another UHaul location and drive there only to find out we could not drop off there without approval. 15 minutes on hold with customer service then to be disconnected. Call back again and after another 15 minutes on hold were able to arrange my drop off. Could not file a complaint. Evidently you have to return and pay for rental before you can request assistance/complain. I won't spent another 15 minutes on hold but I will never rent from this Bait & Switch company again.Tracy D.
Le client n'a pas laissé de commentaire.Kevin K.
Le client n'a pas laissé de commentaire.harry R.
Le client n'a pas laissé de commentaire.Maria L.
Le client n'a pas laissé de commentaire.Loretta Y.
Le client n'a pas laissé de commentaire.Diane K.
The staff was great and the truck was clean and smelled good too. They were very friendly and answered all questions we had.Alex B.
Le client n'a pas laissé de commentaire.kendrick W.
Le client n'a pas laissé de commentaire.rosemary D.
Le client n'a pas laissé de commentaire.Hai L.
Opted out of insurance on my reservation. Upon pickup I was given a price higher than the one on my reservation, turns out the employee slipped in safe move insurance without asking or even mentioning it at all. Total scam and the last time I use uhaul.John C.
Good customer service and great serviceMIRNA L.
Le client n'a pas laissé de commentaire.ALICIA D.
The secvice tech was extremely knowledgeable and courtecy was very high. It was a very great experience.Ralph H.
Le client n'a pas laissé de commentaire.Dawn I.
Le client n'a pas laissé de commentaire.tracey W.
Le client n'a pas laissé de commentaire.zeserino C.
The service was awesome only thing they didn't mention was the insurance I had to pay. I was a bit upset. Only because I had everything set.alisa C.
Ridiculous how loooong it took to check out a cargo van?!? Waited 28 minutes for phone approval from U-Haul. Not again!!Dan D.
Good location but understaffedshelah G.
Le client n'a pas laissé de commentaire.chela W.
I reserved a trailer at the Grayslake location. But I had to drive to Waukegan to get it. That really is a miss on customer service. Make the customer go out of their way instead of honoring the commitment made weeks prior. Huge miss.Michelle M.
Le client n'a pas laissé de commentaire.Javaris S.
Le client n'a pas laissé de commentaire.greg R.
Le client n'a pas laissé de commentaire.Thomas K.
Le client n'a pas laissé de commentaire.Mary W.
Le client n'a pas laissé de commentaire.Jewell C.
Le client n'a pas laissé de commentaire.SHATARA D.
Le client n'a pas laissé de commentaire.SHATARA D.
Le client n'a pas laissé de commentaire.RITIKA S.
Le client n'a pas laissé de commentaire.andy M.
Have a better computer system. Information was not avaiilabl won my hisbands license. I had him call 800 number and it was in the system.Kathleen B.
Le client n'a pas laissé de commentaire.Tom F.
Guys showed up even though it was supposed to be closed to give me a receipt and everything.Nickolaus C.
Hard to tell from the street it is a U-Haul location. Passed it several times before I figured it out.Ira S.
Le client n'a pas laissé de commentaire.AESIA S.
Le client n'a pas laissé de commentaire.Mark T.
So far So good . I hope fuel not go up againARK K.
Le client n'a pas laissé de commentaire.Eugene B.
Very good jobAUDREY D.
No sign out front to indicate U haul location, poor and it was hard to find. The rental was fine.DANIEL S.
Le client n'a pas laissé de commentaire.FRED D.
I only received 5 pads when the rental agreement said 6, also the trailer was full of banding from a previous customer - but the equipment was in perfect working order and the people @ Midas were great - I would definitely use this service againchet M.
Le client n'a pas laissé de commentaire.Dawn S.
Although everything worked out fine in the end it could have been more convenient for the customer. This is the first time I've ever rented a U-haul and was not assisted with the hook up or drop off. As I get older this becomes more difficult. Also, the first trailer I hooked up by myself had a wiring issue where the marker lights were out on one side. So I had to hook up to another. If I hadn't checked it out for myself and left the lot it would ave been a problem. Dropping it off this morning, same thing. Lifting the trailer off the hitch by myself before heading to my desk job. They didn't even look the unit over before I left even though I requested it. Tey were all concerned about me getting the unit back in time so they wouldn't have to charge me an extra day. I was there Saturday @ 7:30A for an 8A reservation. They tried to charge me for three days even though it was clearly being returned Monday before 8A. I dropped it off @ 7:35AScott R.