Customer Reviews for Middle Creek Garage & Self Storage
(U-Haul Neighborhood Dealer)

370 évaluations

3949 National Rd   Triadelphia, WV 26059
(Rt 40, Call 304-547-5911 for u haul)

(304) 547-5886

Heures d’ouverture

  • Mon-Fri: 9 am–5 pm
  • Samedi : de 9 h a.m. à 4 h p.m.
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(304) 547-5886

3949 National Rd
Triadelphia, WV 26059
(Rt 40, Call 304-547-5911 for u haul)

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 9 am–5 pm
  • Samedi : de 9 h a.m. à 4 h p.m.
  • Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

JIM B 
Évaluation :
5

The website is NOT user friendly, I would put in information and when I would go back to the sight the info was gone. I did have to change the date once, which was very easy. The website also states one-way and round trip moving. I registered online at Wilson's in Bridgeport, OH thinking I was dropping off in WV. Two days before the move I contacted Wilson's and the told me I had to return the truck to them. That's NOT ACCEPTABLE. Thank goodness calling U-Haul office they were able to get a truck the next day at Middle Creek Garage in Triadelphia, WV. Everything else was fine, need a better online service .

Patricia B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOE R 
Évaluation :
5

VERY helpful and friendly! I have so enjoyed working with U-Haul over the last few weeks!! Hopefully it won't be soon, but the next time I need a rental, it will be U-Haul!

David H 
Évaluation :
3

Rented a auto carrier to transport my son's vehicle home from college. About 25 miles into our return trip trailer tire disintegrated. Called rental pick up location who was unapologetic and prompted me to call U-Haul roadside service. Roadside service representative was very pleasant and attended to our service request very promptly. U-Haul emergency response was on scene in about 2 hours. The road tech advised that a four tires were in poor shape and promptly swapped out all four with new tires. Trailer should have never been released from rental location with tires in that condition.

Steven C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARL R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDY S 
Évaluation :
5

The truck was very clean both inside and out. They moved the truck close to the office and all were very friendly.

Terry F 
Évaluation :
5

The exterior of the truck was pretty dirty and needed washed but the interior was clean.

Terry F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARBARA K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANNE S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANNE S 
Évaluation :
5

Perhaps be able to stop the rain when it's pouring down? Great people and great service. When we loaded the trailer and car, it was raining cats and dogs and that didn't stop them from keeping me on my schedule. Thanks Middle Creek Garage and for the lifetime of service you performed for my Dad.

Milan V 
Évaluation :
5

See above. Both are top notch with exceptional employees.

Glen S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim S 
Évaluation :
5

Extremely friendly staff. Welcoming and knowledgeable

Jennifer B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stuart P 
Évaluation :
5

I did pass along to Middle Creek that there was a little play in the steering, but truck ran great.

JAMES B 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Eric M 
Évaluation :
5

Overall good experience, pickup and drop off was easy and vehicle was in good shape

Trevor M 
Évaluation :
5

Nothing but positive experience

carolyn b 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY L 
Évaluation :
4

Location was bit tricky but we found it with a phone call.Receptionist was very helpful and kind.

wanda s 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary K 
Évaluation :
5

Nothing.

DAVID Y 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Kenneth S 
Évaluation :
4

a bit of signage directing customers to the office would reduce confusion for first time renters

SALLY K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charles h 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary T 
Évaluation :
2

Uhaul dropped the ball over and over on this experience between a random rental cancellation, an employee forgetting to update my pickup time, and the truck not being at the alternate pickup location for 45 minutes. Regarding this location specifically though, after renting the truck at 4 pm Saturday and returning it 11 pm or so on that same Saturday, the truck was originally noted as "returned at 4:45 Sunday" which put me over the 24 hour rental period, attempting to charge me for 2 days. I can only assume it was this location not validating that the truck was there until late Sunday despite parking it exactly where I was told to several hours prior to returning it because I checked it in online that night I returned it.

Justyn B 
Évaluation :
4

Rien

PHILIP S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charles h 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom W 
Évaluation :
1

TRUCK SIZE NEEDED NOT AVAILABLE TO ME. WAS OFFERED ONLY SMSLL OFR LARGEST. TRUCK AT NO UPGRADE AND PAID 1 500 MORE TO REBT LARGE TRUCK. WHEN I asked if they could get one for me, was told they go not do that. I yold her that I had never had that happen before, that U-Haul in Fl always assisted their customers. Shame on them

JENNIFER R 
Évaluation :
5

I wouldn't change the fast professional curtiousy I was given thank you

MARY L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard G 
Évaluation :
4

When utilizing the self pick up option, I was not able to get past the first step without the website being redirected to the login page. Luckily I chose the location I did that was open for business the day of pickup and was able to complete the checkout process. Please look into this issue so it doesn't happen to someone else who may be unfortunate to have a location with open business hours on day of pickup.

Michael A 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keith F 
Évaluation :
3

Dont change my pick up location at the last minute farther away than my original location.

Brian T 
Évaluation :
3

The vehicle wasn't very clean and the steering on the vehicle was a little scary. Any time you made a slight turn you had to over correct as the vehicle wanted to continue in that direction after you would try to straighten the wheel. We did however get the job done and the vehicle had plenty of power. One more concern was the placement of uhaul equipment in the rear of the truck ( dolly and moving blankets) They where placed on the side of the truck in the rear right in ur way and if you moved them and broke the seal you had to pay extra for them even if you didn't use them. Was a pain working around the equipment.

Carmen B 
Évaluation :
1

Le client n'a pas laissé de commentaire.

david f 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANET B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick M 
Évaluation :
5

The person I originally spoke to referred me to another location, because he said he was booked out, then the person at the other location said I couldn't be found in the system, then I was sent back to the original location, then the wrong sized truck was reserved. It's the new America. You have to get used to it. U Haul doesn't seem to have it's act together. It seems to have made everything under local control, and the National office has backed right off. Chaos is the result, as you can see. But nobody cares. It's the new America.

Felix D 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph T 
Évaluation :
5

Great customer service. Awesome job

Chris A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Haleigh M 
Évaluation :
3

The steering was way too loose. The truck needs maintenance to fix that.

Derek B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Logan G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

seth b 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robby B 
Évaluation :
5

Service first class! Have used Middle Creek and U-HAUL for many years...never a problem!

Jim S 
Évaluation :
5

Online reservation indicated another pickup location--8 miles away from this one. The original location was non-existent--a bare industrial parking lot. I then received a text to checkin at the new location. Could have been better communications as to actual street location of the rental location.

Paul G 
Évaluation :
5

Send them to middle creek garage

charles h 
Évaluation :
3

Le client n'a pas laissé de commentaire.

nicholas c 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sean T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom T 
Évaluation :
3

Using after hours app, must make the instructions clearer regarding location of drop off box and where to park u haul truck.

VICKIE N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kirby e 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John P 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL N 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steve C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD S 
Évaluation :
3

There wasn’t a direct spot to park the uhaul, this location was very hidden.

James M 
Évaluation :
4

The power steering needs some attention.

Joycelyn P 
Évaluation :
5

Great service

James B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph A 
Évaluation :
1

The dolly inside the truck was in our way and because we had to remove it to move our furniture we had to be charged for it. I declined the dolly when I completed the internet questionnaire and yet I was still charged for it.

Valerie W 
Évaluation :
1

Ripped off about $100! Charged to my card and not refunded.

MICHAEL R 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sarah L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Milton W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael R 
Évaluation :
5

Great experience- everyone I met was very helpful and polite.

Patrick K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

donald e 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael R 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EUGENE B 
Évaluation :
2

The lockbox that was supposed to be on the back of the truck was across the street in front of the office. Due to this, I left with the truck over an hour later than intended. Also, there was a can of Sprite in the cupholder when I got in.

Rachel P 
Évaluation :
3

Hard to find on google maps. The drop off is across the street from the main place to rent and drop keys. Busy road. Not much room to park

Brenda E 
Évaluation :
5

Improve the call center. They give bad misleading information and have no care and tell you anything to get off the phone

Larry P 
Évaluation :
2

Le client n'a pas laissé de commentaire.

charles s 
Évaluation :
2

I went there at 5:30 in the morning to get my uhaul. I couldn't find the key so I called and whoever I spoke with told me to look in the back of the truck because that's where they keep them. But that was wrong. So he told me that he'll take $50 off for an inconvenience and told me to go back at 9 when they garage opens. I went back and they couldn't figure it out either. I finally got the keys at 10. And I got my bill and didn't receive the $50 off. Needless to i probably won't rent from them again

Dawn K 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAREN J 
Évaluation :
3

People were great

Lewis B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M 
Évaluation :
1

First trailer had a bad tire, (6x3) inch strip of tread peeling off. 2nd trailer had missing safety chains in the front and rear causing me to use ratchet straps. Uhaul rep was lost.

Michael H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry L 
Évaluation :
3

i had reservations in st clairsville equipment was not available and had to be relocated to a bigger trailer that i didnt need, unorganiized in st c and not dependable

shelly r 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill L 
Évaluation :
5

Very nice and friendly. Poor guy got drenched in a horrible rain storm just to hook trailer up for me A++++

Branden H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bill l 
Évaluation :
5

Great service.

MELINDA A 
Non les évaluations ont été soumises pour cet établissement.

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