The truck smelled so bad. It had nasty wet dog food in the back and smelled like a wet dog. I had to clean it out before putting my belongings in it.
Jeff Chitwood
Customer Reviews for Midgard Dawsonville
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The mileage was incorrect from the beginning, and I took a picture of it, but the app did not keep the photo, and I got charged for 250 miles, instead of 80 miles.
Gary SkinnerIt's absolutely ridiculous that you offer appliances when they're "subject to availability" we went to pick our truck up at 8 and the utility dolly wasn't in it. So we tried to go into the office and they weren't open for an hour. Once they finally did open with us standing out in the cold, the employee said they hadn't had an appliance dolly at that location in months. So then I had to take the uhaul almost 20 miles out of the way to pick it up, and your customer service said I couldn't get any credit or anything for gas to get all the way out there. Had you just provided like $25, you would have saved a customer. Last time we use uhaul.
Jackson WilmotThe lady who helped me at this location was AWESOME! She was the epitome of excellent customer service......kind, helpful, intuitive AND she rented me a storage unit, which I hadn't planned on, but made complete sense for my overall plan! Nothing to do with her ....... but your computing system may need help. It was very slow and froze up a few times. Also, I made my truck reservation on line and your system knew nothing about it. I had received a confirmation number and everything. Thank goodness your location still had a truck she could rent to me. Although now, I'm not positive it was a 15' truck. Regardless, I had a very good experience at this location...... thanks to a customer service representative that was spot on!!!
Rene SkievaskiOffice was closed due to staffing issues. Left 2 messages on the number that was posted on the office door and no call back. Went to your website and started a text chat to get my truck rental and 2 dollys. Moe was very helpful with getting me the truck and my reserved storage unit. However, I had to go to another location to pick up the 2 dollys that weren't available with the truck rental. That location was closed on the weekend and the truck wouldn't start again. It would have been better if I was contacted on Friday to do all of this rather than doing it all over the phone on Saturday.
Debra AndersonEasy to check out and easy to return!
DONALD CONNELYIt would be difficult to beat the service I got.
MICHAEL BODRIThe female manager “Mo” was unprofessional, slow, lacking professionalism and outright rude.
Gayle UsherThe van lacked cleaning and proper maintenance with bald tires. The roadside assistance was a horrible experience.
Tamara BuckThank you for your great prices and easy online pick-up!
Sarah MillsThe guy was so nice man. It was just a nice man. I really appreciate his kindness and it made everything easy. Thank you again for your good service.
John HaffnerHelpful staff and an excellent truck that was ready to go!! Easy pickup and drop off.
Christopher PhillipsI noticed one strap ratchet was slightly damaged as I returned the tow dolly. It had assuredly been that way when I received it but I was concerned it could possibly be pointed out upon return inspection and become my responsibility to repair. I am relieved that didn't but wish it wasn't damaged when I rented it or that it was brought to my attention beforehand so that both parties were aware at that point. It wasn't anything that would have stood out on a cursory inspection, nor did it seem to effect the use of the equipment, However, with continued use without repair, it could cause detrimental failure in the future. All else went quite well.
Burke Urban