Le client n'a pas laissé de commentaire.
EDUARDO H
Customer Reviews for Midgard Naples 1
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Convenient location, drop off return made very easy. Thanks U-Haul
Jim PThe process was very easy to use and the virtual interaction worked nicely.
Gary Sdid not have the trailer i reserved and charged me more for a truck.
john rVirtual assistant at check in was great. Very helpful, nice, welcoming. The virtual assistant at return was not real helpful ans didn't have a great attitude.
Gerald Aeasy pick up and an easier drop off at a fare price
ANTHONY CManager at this location was very helpful and courteous. I would use this location again.
TODD PSimply do as done for me, fabulous.
IAN MThe virtual assistant was pretty cool
Tom BLacked a human element, don't think it's for everyone but some will enjoy! Appreciated the experience and friendliness myself though!
IVAN TAdvised personnel of faulty trailer at drop off.
JENNIFER RMake it cheaper
William MBig mess First lockbox code incorrect. Second lockbox code, correct Key jammed in the lock box. Took about a half an hour on my part to pry the key out. No manager and no one on site. U-Haul general manager for Lee County and Collier County came and assisted. Steve that works for U haul was in the area and was a great help I will continue to rent from U Haul I will never return to Midguard never never never I am a building contractor and they wasted one and a half hours of my time as I was on my way to Miami to pick up Kitchen Cabinets As I mentioned, I will never return to mid guide never I'll rent directly from the U Haul store Kevin Dill 239-250-7980
KEVIN DThe place was closed but the parking lot was tidy, and the facility seemed nice. No personnel were on site. The problem I have is that the truck did NOT have a full tank of gas initially, and although I turned in the truck with more fuel than when I picked it up, U-Haul charged me a fuel fee because it wasn't all the way full.
Fred HGet more help to answer and help
CYNTHIA RFor the money I paid for rental there should be someone to check the truck in. My phone got hot in 90+ temps and I couldn’t finish checking in on the app.
HAROLD Badvertised after hours drop off location but isn't able to accommodate so we had to go over our mileage to drive back home and come back the next day.
BRANDI FHad a good truck when i needed it
Jeff PEquipment was older, and well used, but functional. Driving was a beast. Manual controls, loose steering (maybe my unfamiliarity with the equipment) and manual controls. Dinged the top. Driving aids would be helpful, such as cruise control, braking assistance and impact alert.
Leroy CGreat job
Chad G4618256 - incident number - I rented the truck with 1/2 tank of gas, and as required I went to the gas station to refill to that level. The guage showed just under 1/2 tank. first put $12 in but the tank gauge never moved. I checked several times. I even started the truck but no movement. I reinserted the nozzle and begin to put more gas in and monitor the guage but still no movement. I check at least five times. I started the truck each time and waited, still no movement. $58 dollars later the tank was filled, as the auto pump shut off. The guage still didn't move. After driving the truck for about ten minute, the guage then displayed FULL. The float appeared to be stuck - equipment issue- which cost me excessive fees that it should hot have. I am requesting $58 credited to my recent purchase. I used my American Express for the gas and can provide pride if requested.. Thank you, Scott D 908-377-2205
SCOTT DWe only needed extra blankets for our move. I was able to get what I needed seamlessly and he even carried them to the car for me. Great service!
Lorrie ITruck was average clean but old and in need of some repair/adjustment - in my opinion. I only needed it to move some furniture about 25 miles r.t.. I would not have wanted to drive any great distance in this truck. Overall, I accomplished what I wanted to accomplish without a problem. Midguard in Collier are good people.
Carl HIt was an old truck but it operated fine and was the perfect size for my move. Price was very reasonable and very convenient location.
John VIt would be nice for all locations to have optional tow hitch with both 2" and 2 ⁵/¹⁶" tow balls.
Nicholas P