Le client n'a pas laissé de commentaire.Becky S.
Customer Reviews for Midgard Self Storage Athens 2
(U-Haul Neighborhood Dealer)
Pour nous contacter
Athens, AL 35613
Services dans cet établissement :
- Mon–SatDe 9 h am à 6 h pm
- DimancheDe 12 h pm à 4 h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Donna H.
Le client n'a pas laissé de commentaire.JOY F.
No improvements. Equipment was in like new condition and functioned appropriately. Customer service was fine as well.Jarius P.
Dropped off trailer 1 day early and outside of business hours. (Sunday). On Monday I talked to them to ensure everything was good and they were very nice.Mike D.
Le client n'a pas laissé de commentaire.Sue S.
I didn't notice anything that needed to be changed. The staff was very friendly, knowledgeable and made the process seemless and was probably the easiest I've ever had renting.kenneth C.
Well I'm still waiting for my money to be put back because there is no way it was $100 for just a two hour job. I barely used up the milage and the truck was only $40 with the $14 fee. So I really would like to know when I get my moneyAmber M.
Nita, the lady who helped us with our U-Haul, was exceptional. She was helpful, friendly, and informative. She went above and beyond to ensure we received all the help we needed and answered all the questions we had.Whitney M.
Le client n'a pas laissé de commentaire.Susan N.
The facility was great and staff excellent. The truck I rented had so many issues. I am surprised it's still on the road. Speedometer did not work which I felt is a huge safety factor when driving. The steering wheel was about 30 degrees out of alignment. The truck shook so bad on highway you could not see out of the mirrors to judge traffic behind you. It rattled and shook all the time I used it. I had to constantly move the steering wheel to keep the truck in a traffic lane. Best thing about it: the drivers door opened and I could get out of it. In a word the truck is a complete dog. You are welcome to drive it and verify everything I've stated. ThanksKeith H.
Le client n'a pas laissé de commentaire.Karri P.
Le client n'a pas laissé de commentaire.Ursula M.
Le client n'a pas laissé de commentaire.Dena A.
Le client n'a pas laissé de commentaire.Robert S.
Side mirror damaged. Should have been fixed or replaced. Made it difficult changing lanes without its use.Anneta S.
Le client n'a pas laissé de commentaire.JEFFREY B.
Le client n'a pas laissé de commentaire.Mark S.
Le client n'a pas laissé de commentaire.Matthew B.
Le client n'a pas laissé de commentaire.TOM P.
The female representative that helped me exceeded my expectations with customer service. She was very polite and helpful. Great jobâ€¦!!!roger M.
Le client n'a pas laissé de commentaire.John B.
Le client n'a pas laissé de commentaire.Thomas P.
This was the absolute worst U-Haul rental experience I've ever encountered. The manager Amber was so rude and even canceled my reservation without cause. She was rude, did not apologize for canceling my reservation and even gave me a warning that if I am late she has the authority to cancel my reservation without notice. After I showed her U-Haul's policy, she stated that she doesn't work for U-Haul. After I returned my U-Haul, I noticed that I didn't get a confirmation email. She put it in the system that I hadn't returned the truck. After I called, she sent an email with the final amount. This lady overcharged meâ€¦ charged extra for gas, although I had put more in there than was there originally. I was so upset and called U-Haul directly. They acknowledged that she in fact changed the mileage and overcharged me for the gas. (Make sure to take pictures using the U-Haul app and keep all receipts) U-Haul made it right, they refunded me the extra cost of gas and kept their $50 reservation fee promise. They all apologized for her behavior. This lady doesn't need to be working with the public. She's toxic and evil. I was so disappointed with my experience with her. I would never EVER send anyone to this location on Lindsay Lane. Thank you, U-Haul for making it right and being true to your word.Barbara M.
Le client n'a pas laissé de commentaire.Bianca G.
Le client n'a pas laissé de commentaire.Thomas R.
Le client n'a pas laissé de commentaire.Patrick S.
Honestly this was the best UHaul I have ever used. Clean up to date drove like a car. The attendant was so helpful and nice at both locations. I would use again and definitely recommend. It was so nice not to have any stress added to my moving process. I honestly didn't have to worry about anything everything was as it should be.Jacob T.
Le client n'a pas laissé de commentaire.Dale A.
Very convenient location with easy access. Equipment is stored inside their security fence with plenty of room to maneuver a truck and trailer around. Agent was friendly and helpful. Very clean facility inside and out.Richard R.
Le client n'a pas laissé de commentaire.Robert S.
I had an order for a furniture dolly. When I arrived at my pickup time the dolly was not in the van. I had to wait until 9 am for them to open. When I confronted them on the missing dolly she said she was aware and would not charge me. When I explained that I ordered the dolly bc I NEEDED it her answer was do me to drive across town to pick up a dolly from another location. All I can say is, really. You want me to go get the dolly that you knew the night before you didn't have available? Messed up my day is all I have to say. That's putting it nicely. This location is incompetent and inconsiderate of the customers needs. My money should be refunded!David M.
I was told one thing by assistant manager and the manager wouldn't honor what she said. I was told that I would NOT be charged for final day, but I WAS. Manager Amber told me to call UHaul instead of her taking care of it and stand behind what Nikki said.Rita J.
Le client n'a pas laissé de commentaire.Jerry C.
Le client n'a pas laissé de commentaire.Rebecca L.
Le client n'a pas laissé de commentaire.Billy B.
Le client n'a pas laissé de commentaire.CRAIG G.
Nothing honestly.mary C.
May not be realistic, but it's kinda of pain having to constantly put in your code between each load. Longer delay ? I understand the security aspect of auto closing doors.DAVID S.
Storage unit had a leak and damages to my furniture were not addressed. Also, twice I have waited outside the locked door (in the freezing cold) during operating business hours to pick up and return my rented truck. I called the number provided both times for assistance. The first time I didn't have to wait too long (3-5 minutes max), but upon returning I had to wait outside again until the worker came around the building (10 minutes) in 30 degree weather.Adrian S.
Nikki was very helpful and was has great customer service skills. She is an asset to the U-Haul team.GEORGE F.
Le client n'a pas laissé de commentaire.Randy W.
Le client n'a pas laissé de commentaire.BRENT B.
Excellent location for both U-haul and storage! Super nice people - always willing to help!ROBERT P.
Don't count on having an attendant present. At our return time, 4pm, I had to use the â€œafter hoursâ€ process because the attendant was not present and the door was locked, even though the posted hours of business didn't indicate closure until 6pm.DARRYL W.
All is good...keep doing what you are doingKIMBERLY A.
Very professional location. Equipment was at the location, and ready to go when I arrived. Checkin and checkout was was painless. Personnel were knowledgeable and helpful.Douglas M.
Le client n'a pas laissé de commentaire.TAMRAH F.
I did not notice any neeeded improvement.. A new/nice/clean facility and helpful/knowageable staff. I would suggest a UHAUL sign be added when available.JAMES C.
Le client n'a pas laissé de commentaire.FALICIA S.
Le client n'a pas laissé de commentaire.JOEL M.
Le client n'a pas laissé de commentaire.Susan M.
Le client n'a pas laissé de commentaire.DAVID S.
I have no complaints at all.DEBORAH K.
Le client n'a pas laissé de commentaire.Randall B.
Very unprofessional. No one was at the facility at the time the truck was due back. Was told to call a number and no one answered. Left a voicemail saying what time we returned the truck and left the paper inside the car that said the car was on 3/4 tank when picked up. This facility charged me a fuel charge and an extra day. They didn't even bother looking at the contract before charging my card.Bonita H.
This location did not have a key drop box for 24/7 return. I had to go back during business hours to drop off the key. Very inconvenient. If I had known this, I would have chosen a different location.Anna P.
Le client n'a pas laissé de commentaire.Alan C.
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