Ordered a 26' truck, appliance dolly, regular dolly, and 4 dozen blankets. When I showed up to pick up the truck only the truck was available. Appliance dolly was broken, regular dolly wasn't available and no blankets. Since no blankets were available, EVERYTHING in the move was scratched and marked. The U-Haul app let me reserve it but received no notifications that the equipment would not be available! Really poor customer care.
SEAN W
Midgard Self Storage Athens 2
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Athens, AL 35613
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Évaluations des clients
- 4,0 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
Very noise in track can’t even hear phone and no clean at all
Vitul PThis was a new experience, and it was not bad at all.
Melanie SThis was unattended location. The person I spoke with was on a screen and did not tell me to do a drop off email to U-Haul so you don't get charged a late fee! Also, the truck gas gauge showed 90 miles to empty on the display when I picked up it up and 110 miles to empty when I dropped it off. They still charged me for additional gas after the drop off. I will never use U-Haul again and wouldn't recommend it to anyone who doesn't want to be ripped off!
james hMy furniture dolly was not in the truck and I pre-ordered it with my rental. Then the U-Haul app had technical issues which made me unable to get the truck until 7:40 a.m. It was the worst experience I've ever had with U-Haul and I'm questioning using them in the future.
Sheila J