Customer Reviews for Midgard Self Storage Athens

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Midgard Self Storage Athens

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Richard R.
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The location opens at 9am I told them I had to return the equipment by 830 he said that was no problem. I received my receipt bu email I was charged an extra $28.00 for the trailer being late so I had to waste my time and explain to customer service that I returned them together customer service did return my money. This is the 3rd time I have rented from uhaul all three times somethingnhas happened 3 strikes and you are out

Kevin G.
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They would not help me unhook the trailer. I am almost 65 and have a bad back.

Neil D.
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The girl didn’t screw down the trailer to the truck so halfway home the trailer came off of the truck and almost flipped. It tore up the wiring harness so we had to go back and get a new one. The girl never apologized but said here’s a new wiring harness like nothing happened. Cost us time trying to move.

Owen S.
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Everything was great. Check out process easy. Check in was a breeze. Keep up the great work.

mark T.
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Customer did not leave a comment.

David P.
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Customer did not leave a comment.

James B.
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Customer did not leave a comment.

Alston N.
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Customer did not leave a comment.

Linda H.
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Donald T.
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Customer did not leave a comment.

Justin H.
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Dropped off after hours

C Joseph F.
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Easy to find location and very helpful staff.

Sean I.
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Keep doing what you’re doing! We were super impressed and will be back! Looking forward to doing business with your team again! The trailer was extremely well maintained, clean, and easy to use!

David W.
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Didn't feel like they really knew what they were doing.

Shelly L.
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Customer did not leave a comment.

martha K.
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Customer did not leave a comment.

Jeff G.
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Truck was in great shape and well maintained. The staff went above and beyond by coming earlier as the mobile was not working. Highly recommend

Stephen C.
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Customer did not leave a comment.

Marilyn B.
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Everything was GREAT! Jessica was friendly, but very professional.

James T.
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Great staff, very helpful

Michael E.
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Location and employees are excellent. Friendly and very courteous. This is the best U-haul location I have ever used. I have lived all over the country and this place is without a doubt number 1.

glena C.
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The office was left unattended, but locked when we got there. We tried several times to call because the guy had told us that he would be there at the time we said we should arrive (and we were). After about 15 minutes, a guy came out. We later found out that he was cutting a lock off for another customer so there was no one in the office to answer the phone.

Sean L.
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Extremely friendly and helpful

Jonathan B.
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Customer did not leave a comment.

HUBERT C.
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told me to drive carefully and they would stay late if necessary

Randy I.
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Customer did not leave a comment.

Kevin B.
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The lady was very friendly and knowledgeable.

Amber B.
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1. The brakes on my Uhaul were terrible. 2. There were multiple issues w/ billing. 3. Noone attempted to contact me to let me know that the truck was not even "checked in" due to an issue. I have rented from Uhaul 3 times this year and this was by far the worst experience.

Justin W.
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Customer did not leave a comment.

MARY L.
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Customer did not leave a comment.

Cartina H.
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The parking lot is kind of tight getting the trucks in and out.

Justin W.
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Customer did not leave a comment.

Jimmy D.
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Customer did not leave a comment.

Ray C.
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the staff is always friendly, helpful and accommodating.

Carl H.
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Everything...total experience was great.

Lance W.
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Jessica was very helpful and professional. I could not have asked for better service and equipment. Thank you

WENDY H.
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Customer did not leave a comment.

Kelly B.
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Customer did not leave a comment.

MARY J.
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Customer did not leave a comment.

Barbara L.
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have jessica at all your location. great caring professional person!!!

Curtis N.
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Drop off was quick and easy.

carol j. | Reservation |
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Very polite, helpful and efficient

MARGIE M.
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The local UHaul locations are wonderful. However, the online service is far below acceptable. The local dealer was extremely helpful in straightening out a mess that your online people made

Debbie S.
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Make sure that truck is clean before renting!

Paul M.
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Customer did not leave a comment.

Timothy G.
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Customer did not leave a comment.

John P.
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everything went well and the person that waited on us was a okay...

John Z.
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Need better directions to find behind staples. And make sure it has the name in bold letters on your U-HAUL map. Also make sure the person working behind the counter knows what trailers he has on the property! Plus he needs to stay with the customer when connecting the trailer.

Sean S.
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The associate (Zach) on site was very professional and knowledgeable. He helped multiple customers prior to getting my reservation handled and highly recommend using them any time.

john C.
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Jessica was Awesome to deal with! She is very efficient with an Excellent personality!

ALEX D.
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Awesome customer service and professionalism

James M.
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Customer did not leave a comment.

BRENDA L.
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Customer did not leave a comment.

Suzanne V.
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They have awesome customer service. Very helpful, professional, and it is a clean environment.

Matthew C.
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I appreciate the friendly help at the front desk. She answered all my questions and was quite helpful.

Ray K.
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All I can say is keep up the good work thank yall so much for your help

jessica B.
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Customer did not leave a comment.

Thomas R.
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Quick, convenient, professional...

charles M.
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Customer did not leave a comment.

Willie S.
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MARK A.
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We rent Uhaul's all the time since our truck has been in the shop. Zach and Jessica are very polite and helpful. They always try to accommodate our needs. I would definitely recommend Midguard storage to anybody!

Jodi A.
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Charged a whole day for half hour late ... really!

Jay L.
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First visit was very pleasant. They set me up with what I needed at a very good price.

Jeff L.
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Customer did not leave a comment.

Larry P.
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Customer did not leave a comment.

JENNY H.
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Customer service was excellent! We witnessed personnel handling a difficult customer ahead of us. She was very patient and professional. She was friendly and quick to help us. Answered our questions about services and product we were not aware of from Uhaul. Was not pushy at all. Very pleasant experience.

Clarence R. | Reservation |
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The staff was excellent with help amd friendly

CHUCK C.
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Customer did not leave a comment.

Michael E.
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Facility was top notch as always.

Larry P.
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Customer did not leave a comment.

Paul M.
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Charles H.
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David M.
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The office manager, Jessica was AWESOME! Helpful and friendly!

Virginia S.
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Great service

Ray K.
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The best u haul service place I've ever used I would recommend them to any one they make you feel like family I appreciate midguard very much thank you midguard

Gregory F.
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Customer did not leave a comment.

Chase S.
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Keep up the preventive maintenance on trucks to keep from having 2 hr delays on a jump start.

CHUCK C.
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Customer did not leave a comment.

Crystal S.
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The salesperson was rude and not helpful. He did not even hook up the trailer properly. The trailer was on my hitch but not secured and did not even attach the chains or anything just left and went back to the office. I will never ever use this location or recommend it to ANYONE!!! Highly unsatisfied!!!

Gina W.
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Customer did not leave a comment.

Jesse K.
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Customer did not leave a comment.

Thomas W.
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JASON G.
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Customer did not leave a comment.

robert H.
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Customer did not leave a comment.

William S.
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Very pleasant at the front desk. Even called me about an item the movers left in the truck.

Gerald A.
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Sweep out trailers

Devoderick T.
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They was great..

Michael E.
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Nothing.

Sherry P.
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Customer did not leave a comment.

Brandon H. | Reservation |
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Units was very clean and dry. The Staff was very professional and polite.

Causten M.
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Customer did not leave a comment.

CHUCK C.
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Customer did not leave a comment.

KARL S.
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have key available for before/after hours pickup when promised. Someone failed to leave the codebox with the key. Delayed me by 2 hours.

Katrina M.
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Keep being GREAT ?

Donald H.
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The manager was extremely friendly and helpful.. The manager of the facility, I believe her name was Jessica, made the transaction very easy. I would definitely go back to this facility and recommend this facility to others.

jimmy F.
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Customer did not leave a comment.

Anthony M.
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Your batting one thousand....lol. Keep up the great service!

Etheridge T.
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Customer did not leave a comment.

Micheal S.
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Their customer service is excellent and they are very professional. They are my first choice for a U-Haul rental.

jimmy F.
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Customer did not leave a comment.

Kristine B.
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Customer did not leave a comment.

Shea P.
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Customer did not leave a comment.

BRENDA S.
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Customer did not leave a comment.

STEPHANIE F. | First Impressions |
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Very secure, nice facility. Happy with where my things are being kept.

No reviews have been submitted for this location.

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