Évaluations des clients Midgard Self Storage Athens

I can honestly not think of anything to improve. Great people, extremely helpful. Everything handled professionally and was greeted like someone who comes in everyday!! Could not be happier.

Amber was very helpful and a joy to coordinate the rental and pick-up.

Very courteous and nice to work with

Excellent service

This location had excellent customer service as well! Both places clean and friendly anf prompt services!!

Nothing. Customer service was great and equipment was in excellent condition.

This location was phenomenal. The 6 customer service representatives I spoke with to get to the point to be able to rent a truck we're horrendous.

Great U-Haul experience in Athens. Couldn't have asked for a nicer rep to assist us.

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not a thing

being clear on everything when we pay cash or visa. I may recommend or tty it one more time.

Excellent customer service

Good job

Can't think of any improvements because this is a great place to rent a U-Haul They are friendly, helpful, efficient and they do what they say they will do which means a lot to me!

Thanks for helping hookup and checking everything.

Very well run and friendly staff. Equipment was in good condition and functioned as advertised

The check in and check out processes were quick and easy.

Continue doing what you are doing. The facility was. Very clean.

Not a thing. This place is awesome. Have used it twice already to rent a u-haul and the employees are always super friendly and helpful. Wished there was a way, after hours, to return the u-haul without having to log in through the app first cause that took more time than actually renting one out.

Excellent customer service.

Really nice people. Very helpful.

I reserved trailer almost 2 weeks in advance at another location. Found out less than 24hrs before that my location & time had been changed to a very undesirable location. Went there to pickup, lights did not work, then wanted to send me 20 miles away when there was a trailer 2 minutes away. Why ask if you don't honor reservations.

The U-Haul Air Condition doesn't work. Was really hot driving in the summer with no air.

The young lady was excellent!!!!!

You guys were fantastic. You provided a very friendly atmosphere. I would recommend this location to anyone. You were able to assist us on such a short notice and was able to work around our time schedule. Thank you so much for everything.

Always professional.

Friendly, helpful staff. Easy transaction.

I live in California and someone used my uHaul account to make a rental. This should never happen. I received a voice message that the truck return was late asking the status. I can't understand how my phone number was attached to this rental agreement when you have to check identification.

Excellent Service!

Jessica is Awesome!

The door went up too far when it was raised and would not come back down - took forever to get it loosened so that it would come down. The second time that we raised the door we couldn't get it back down, so we had to drive to our storage unit with the door up. Really annoying and it wasted at least an hour of our loading time while we missed with the door.

Would definitely recommend them to others.

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It's way too high for mileage and I am not using y'all again

It was very hard to find a 6 by 12 open trailer. This was the only store in Athens Al that had one.

A night and day difference from the pickup location. The staff was helpful and apologized for the condition of the vehicle I rented.

I reserved a truck online through using truck share 24/7. After picking up the exact truck I was instructed to by the app someone from this location called me 30 minutes later harassing me and demanding I return the truck because they had left pads and a dolly in it and that I would need to come take a different truck even though I had the service contract for the truck I was driving. Upon returning the truck the person made a rude comment about, “oh, you're the guy who took the wrong truck.” They also charged me for 3 days of rental when I only had the truck for 46 hours. After contacting U-Haul to get their customer service to correct the charge and issue a refund the location charged my card for another $42 several days later without authorization. I would never rent a truck or do any business with this location again.

The people were patient and professional. The new policy, however, was annoying. The day of, while driving up, the policy changed to on-line no contact. There is a combination that Covid-19, and most viruses don't do well in: temperatures above 69 F and high humidity. That day was 73F and, in Alabama in the Spring time, about 3 million percent humidity. Now I understand that it was snowing in up state NY. So people will kick on the heaters, which will dry out the air. That help Covid-19 be better airborne. But this was Alabama. The policy change added a ton of stress to an already overwhelming day.

The truck we were supposed to pick up wasn't there and the employee wasn't courteous or helpful until the area manager arrived.

I was pleased with condition and utility of the trilerI rented. Just what I needed, and when I needed it.

The location opens at 9am I told them I had to return the equipment by 830 he said that was no problem. I received my receipt bu email I was charged an extra $28.00 for the trailer being late so I had to waste my time and explain to customer service that I returned them together customer service did return my money. This is the 3rd time I have rented from uhaul all three times somethingnhas happened 3 strikes and you are out

They would not help me unhook the trailer. I am almost 65 and have a bad back.

The girl didn't screw down the trailer to the truck so halfway home the trailer came off of the truck and almost flipped. It tore up the wiring harness so we had to go back and get a new one. The girl never apologized but said here's a new wiring harness like nothing happened. Cost us time trying to move.

Everything was great. Check out process easy. Check in was a breeze. Keep up the great work.

Dropped off after hours

Easy to find location and very helpful staff.

Keep doing what you're doing! We were super impressed and will be back! Looking forward to doing business with your team again! The trailer was extremely well maintained, clean, and easy to use!