Customer Reviews for Midgard Self Storage Athens

The location opens at 9am I told them I had to return the equipment by 830 he said that was no problem. I received my receipt bu email I was charged an extra $28.00 for the trailer being late so I had to waste my time and explain to customer service that I returned them together customer service did return my money. This is the 3rd time I have rented from uhaul all three times somethingnhas happened 3 strikes and you are out

They would not help me unhook the trailer. I am almost 65 and have a bad back.

The girl didn’t screw down the trailer to the truck so halfway home the trailer came off of the truck and almost flipped. It tore up the wiring harness so we had to go back and get a new one. The girl never apologized but said here’s a new wiring harness like nothing happened. Cost us time trying to move.

Everything was great. Check out process easy. Check in was a breeze. Keep up the great work.

Dropped off after hours

Easy to find location and very helpful staff.

Keep doing what you’re doing! We were super impressed and will be back! Looking forward to doing business with your team again! The trailer was extremely well maintained, clean, and easy to use!

Didn't feel like they really knew what they were doing.

Truck was in great shape and well maintained. The staff went above and beyond by coming earlier as the mobile was not working. Highly recommend

Everything was GREAT! Jessica was friendly, but very professional.

Great staff, very helpful

Location and employees are excellent. Friendly and very courteous. This is the best U-haul location I have ever used. I have lived all over the country and this place is without a doubt number 1.

The office was left unattended, but locked when we got there. We tried several times to call because the guy had told us that he would be there at the time we said we should arrive (and we were). After about 15 minutes, a guy came out. We later found out that he was cutting a lock off for another customer so there was no one in the office to answer the phone.

Extremely friendly and helpful

told me to drive carefully and they would stay late if necessary

The lady was very friendly and knowledgeable.

1. The brakes on my Uhaul were terrible. 2. There were multiple issues w/ billing. 3. Noone attempted to contact me to let me know that the truck was not even "checked in" due to an issue. I have rented from Uhaul 3 times this year and this was by far the worst experience.

The parking lot is kind of tight getting the trucks in and out.

the staff is always friendly, helpful and accommodating.

Everything...total experience was great.

Jessica was very helpful and professional. I could not have asked for better service and equipment. Thank you

have jessica at all your location. great caring professional person!!!

Drop off was quick and easy.

Very polite, helpful and efficient

The local UHaul locations are wonderful. However, the online service is far below acceptable. The local dealer was extremely helpful in straightening out a mess that your online people made

Make sure that truck is clean before renting!

everything went well and the person that waited on us was a okay...

Need better directions to find behind staples. And make sure it has the name in bold letters on your U-HAUL map. Also make sure the person working behind the counter knows what trailers he has on the property! Plus he needs to stay with the customer when connecting the trailer.

The associate (Zach) on site was very professional and knowledgeable. He helped multiple customers prior to getting my reservation handled and highly recommend using them any time.

Jessica was Awesome to deal with! She is very efficient with an Excellent personality!

Awesome customer service and professionalism

They have awesome customer service. Very helpful, professional, and it is a clean environment.

I appreciate the friendly help at the front desk. She answered all my questions and was quite helpful.

All I can say is keep up the good work thank yall so much for your help

Quick, convenient, professional...

We rent Uhaul's all the time since our truck has been in the shop. Zach and Jessica are very polite and helpful. They always try to accommodate our needs. I would definitely recommend Midguard storage to anybody!

Charged a whole day for half hour late ... really!

First visit was very pleasant. They set me up with what I needed at a very good price.

Customer service was excellent! We witnessed personnel handling a difficult customer ahead of us. She was very patient and professional. She was friendly and quick to help us. Answered our questions about services and product we were not aware of from Uhaul. Was not pushy at all. Very pleasant experience.

The staff was excellent with help amd friendly

Facility was top notch as always.

The office manager, Jessica was AWESOME! Helpful and friendly!

Great service

The best u haul service place I've ever used I would recommend them to any one they make you feel like family I appreciate midguard very much thank you midguard

Keep up the preventive maintenance on trucks to keep from having 2 hr delays on a jump start.

The salesperson was rude and not helpful. He did not even hook up the trailer properly. The trailer was on my hitch but not secured and did not even attach the chains or anything just left and went back to the office. I will never ever use this location or recommend it to ANYONE!!! Highly unsatisfied!!!

Very pleasant at the front desk. Even called me about an item the movers left in the truck.

Sweep out trailers

They was great..

Nothing.

Units was very clean and dry. The Staff was very professional and polite.

have key available for before/after hours pickup when promised. Someone failed to leave the codebox with the key. Delayed me by 2 hours.

Keep being GREAT ?

The manager was extremely friendly and helpful.. The manager of the facility, I believe her name was Jessica, made the transaction very easy. I would definitely go back to this facility and recommend this facility to others.

Your batting one thousand....lol. Keep up the great service!

Their customer service is excellent and they are very professional. They are my first choice for a U-Haul rental.

Very secure, nice facility. Happy with where my things are being kept.