Évaluations des clients Midgard Self Storage Athens
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de Midgard Self Storage Athens
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JENNY H. le
Customer service was excellent! We witnessed personnel handling a difficult customer ahead of us. She was very patient and professional. She was friendly and quick to help us. Answered our questions about services and product we were not aware of from Uhaul. Was not pushy at all. Very pleasant experience.
Clarence R. le
The staff was excellent with help amd friendly
Michael E. le
Facility was top notch as always.
David M. le
The office manager, Jessica was AWESOME! Helpful and friendly!
Virginia S. le
Great service
Ray K. le
The best u haul service place I've ever used I would recommend them to any one they make you feel like family I appreciate midguard very much thank you midguard
Chase S. le
Keep up the preventive maintenance on trucks to keep from having 2 hr delays on a jump start.
Crystal S. le
The salesperson was rude and not helpful. He did not even hook up the trailer properly. The trailer was on my hitch but not secured and did not even attach the chains or anything just left and went back to the office. I will never ever use this location or recommend it to ANYONE!!! Highly unsatisfied!!!
William S. le
Very pleasant at the front desk. Even called me about an item the movers left in the truck.
Gerald A. le
Sweep out trailers
Devoderick T. le
They was great..
Michael E. le
Nothing.
Brandon H. le
Units was very clean and dry. The Staff was very professional and polite.
KARL S. le
have key available for before/after hours pickup when promised. Someone failed to leave the codebox with the key. Delayed me by 2 hours.
Katrina M. le
Keep being GREAT ?
Donald H. le
The manager was extremely friendly and helpful.. The manager of the facility, I believe her name was Jessica, made the transaction very easy. I would definitely go back to this facility and recommend this facility to others.
Anthony M. le
Your batting one thousand....lol. Keep up the great service!
Micheal S. le
Their customer service is excellent and they are very professional. They are my first choice for a U-Haul rental.
Rosemary S. le
Very friendly and professional.
REBECCA H. le
Personnel was very friendly and informative.
James J. le
The lady working the counter was awesome.
Kendell P. le
I had a reservation at Carvelle motors and the guy never showed up so I called Midgard and they were very helpful.
Chris F. le
everything was great
cynthia n. le
Customer service in Athens was awesome. Friendly, kind and professional. I was pleasantly surprised and very satisfied.
CHUCK C. le
Although I need to talk to U-Haul customer service representative about another issue, this location has outstanding customer service.
Edmund P. le
Very friendly and helpful
Tavis W. le
Very nice friendly and welcoming CSR.
CHUCK C. le
very friendly customer interaction.
Steven S. le
Was met as soon as I arrived and the person on duty directed me where to park and unhook. In addition he let me park my towed vehicle until I took my RV to the campground and returned. Very professional!
PETER T. le
The facility was fine and the representative went above and beyond. I was extremely unhappy with the central reservations system to which my phone call was routed. I was given no input to, or choice in selecting a location. I was even unable to find out if there was a rental available or a location open until after I made the reservation. This is completely unacceptable.
John P. le
Great Service !!!
Tammy B. le
I highly recommend Midgard to all my friends and family as the customer service was exceptional. Everyone was so friendly, kind, and knowledgeable. I will definitely use them in the future
lynne m. le
Great staff, very personable! We love working with this store! Thanks for all your help!
thomas b. le
I only walked in and dropped off the key I don't see how a rating could be given
Gina W. le
This drop off location is excellent for me as I have a storage building right next door. Very convenient.
Wesley H. le
The lady at the counter was helping another customer and asked if I was just returning a truck. I said yes. She took the paperwork and key from me and said I was good to go. The next day I received an email saying my Uhaul wasn't checked in till noon the next day and I had $55 extra in charges. I'm still trying to get my money back and no one has been helpful.
John H. le
Had to call and request 10 for truck after it was confirmed because it was changed to a larger one. Thankfully they got it changed back.
Gregory F. le
I dropped off truck before opening time and it was processed quickly once the location opened.
lynne m. le
Great service and people!! Thanks for all the help!
Roy T. le
This is a very professionally busniess
Anthony P. le
This location was great. The best part was I was contacted by this location as soon as they knew I was dropping off at their location. We discussed times and how to get to there. This type of engagement works for businesses.
Justin P. le
I was charged twice, I now have to wait 3 days to see if the pending charge will drop or not. Meaning that that money is not in my account for 3 days. I tried to call the 1-800 number several times and waited on hold for ever. Being charged twice and not being able to get a hold of U-haul by phone doesn’t make me want to rent from you in the future.
MARY J. le
They are always exceptionally friendly and helpful at Midgard Self Storage in Athens.
Mason M. le
On this rental, we were supposed to have a 15 ft. truck and an appliance dolly. Upon arrival at this location we were informed they did not have the appliance dolly. No one from Midgard had contacted us. We had to drive to another location to pick it up and were initially told we had to return it to the same location. The Tanner, AL U Haul Personnel took care of it for us! Upon returning the truck to Midgard, I had to request the U Haul person to go inspect the truck and give me a receipt. They did, but Instead of printing the receipt, the person said you would get it in an email. (We were not charged for the appliance dolly). In the future I will use the Tanner location instead of the Midgard location even if it means some extra mileage. On a previous rental (March), we had a 26 ft. truck with a car trailer, and a 2nd car trailer. Upon arrival at Midgard to turn in the one-way equipment, we were told I had to drive the truck into the storage unit area and back the car trailer into a spot, wait for the trailer to be unhooked, bring the truck back out front and park it in a space. I then had to back the other car trailer into a space for removal. I somewhat understand parking the one hooked to our vehicle, but not the one hooked to the U Haul truck.
Jumin S. le
Erroneous charges Closed location Reference my detsiled email
Logan E. le
Friendly staff and clean lot/building!
lynne m. le
Great people and great service, one of our favorite locations!!
STEPHANIE F. le
Very secure, nice facility. Happy with where my things are being kept.