Sharon was rued and disrespectful will never use this location againGiezi M.
Customer Reviews for Midgard Self Storage Bluffton
(U-Haul Neighborhood Dealer)
Pour nous contacter
Bluffton, SC 29910
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun : 9h am à 6h pm
- Mar : 24 heures
- Mer - sam : 9h am à 6h pm
- Dim : 12h pm à 4h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Easy to find and I was able to use the U-Haul app to return after hours, hassle free.Kristin N.
I had reserved a 15 ft truck and had called a couple of times to ensure my selection. Was told that I would get one and because I was driving over 1000 miles, the truck would be a newer vehicle. When I came to get truck, a 15 ft unit was not available but I could get a 20 ft unit. Since timing was critical, I had no choice but to take the larger truck. For starters, the truck was not clean, we had to sweep out the cargo area and the driver's side had about a 1/4 in of sand that had to be swept out. I almost slipped getting into the truck. The truck was not a newer unit, had 125000 plus miles on it. Since it was a larger vehicle, it used more fuel. While driving, we went over some construction area roads and hit a real rough spot, just then the front holder for cups and other items popped off! Fortunately, we had no liquids in them. Also, because it was not a newer unit, it was very noisy, hard to talk to passenger or listen to radio. Not sure if the newer unit had cruise control, but that would have been a big plus. Over all not pleased with initial experience.JOHNM A.
Le client n'a pas laissé de commentaire.Bona K.
Continuing problemsJames P.
Slooooow pickup. Woman at desk had no sense of urgency. Only 1 customer in front of me and still took me 45 minutes to get the trailer. Gave me the wrong trailer number and sent me out into the lot to look. I couldn't find it because it was the wrong one. Went back and she just picked one and gave it to me. Could have saved me some time. Nice woman just not good at her job. No apologies eitherTom C.
Le client n'a pas laissé de commentaire.Stephen H.
It was an easy drop off. It was unclear as to where to place the truck for the return. The staff at this site was awesome.Joseph C.
I had a great experience renting the u-haul trailer. very nice and helpful.Galen M.
THANKS FOR EVERYTHINGMartin W.
The truck was given to us completely dirty with foot prints on the dash and dirt smudged into the floor boards and steering wheel. The check engine light popped up as soon as we got on the road with the truck as well as the truck was on E upon rental. We attempted to call in order to report that we would be late to returning it due to a storm we were driving through and were told that we wouldn't be transferred to the associate working. Upon arriving to the location to return the truck the associate working was on a call and when we were helped she refused to look at the pictures we had taken when we got the truck. She also did not check the truck when we gave her the keys back. The next day we were called and blamed for the appearance of the truck. And when we maintained the fact that we had offered the associate pictures and she refused instead telling us to have a nice night. We received rude responses and told that we'd get called back for anything else wrong with the truck.Aaliyah C.
It was an awesome experience. Staff was great and trailer worked out perfectlyCary C.
Le client n'a pas laissé de commentaire.Chris M.
Le client n'a pas laissé de commentaire.Tiffany R.
Le client n'a pas laissé de commentaire.Timothy P.
Cannot recommend. Computers not working well. Took too long. Staff used own phones. Staff not fully educated on uhaul rental hook up, procedures. Customer ahead of me complained his tires for moving van were overinflated. Staff had no comment/answer. This storage facility should NOT rent uhaul. Stick to storage onlyElizabeth A.
Le client n'a pas laissé de commentaire.Archie D.
The entire experience was very positive and professional. I will definitely rent U-Haul products from this store in the future!George C.
Web site sucks. Calling the customer service number for help was worse. Nobody knows what's happening. I was moved from one location to another because I needed to pick up a truck early in the morning before any place was open. So they told me the new location would allow for self pick up using my phone. They were wrong. I arrived at 8am only to be told I would have to wait until 9am for the location to open. When they finally did open the girl there could not get the uhaul computer system to work. When she finally did I had to wait in line for 45 minutes listening to someone complaining about how there rental was messed up and it took a very long time for the girl to try to fix their problem. While waiting in line I had to listen to several other people complaining about their experience with Uhaul and this location. Very poorly run. Uhaul needs an overhaul!David A.
Le client n'a pas laissé de commentaire.Coy S.
Le client n'a pas laissé de commentaire.Stephen H.
Le client n'a pas laissé de commentaire.Stephen E.
Le client n'a pas laissé de commentaire.Robert C.
I picked up a vehicle and the vehicle had a warning for tire pressure and for wiper fluid as well as the engine light was one. I went back into the counter and was told that she did not know anything about this. For a vehicle with 22K miles, it was also not clean inside. WHile I was driving, I had to fill the tire since it had a slow leak and then the low oil warning came on and it started to overheat due to low oil. I called and was told to buy and insert oil. I had to insert two quarts to return. I told about my experience when I returned and was told thanks for letting me know. Dealing with the vehicle took an extra hour in my trip. I think I should be given a rebate on my rental.Ken F.
Very professional and I was checked in and sent on my way. Mercitom H.
Le client n'a pas laissé de commentaire.Michael D.
Le client n'a pas laissé de commentaire.Chris D.
Le client n'a pas laissé de commentaire.James M.
Le client n'a pas laissé de commentaire.Christopher M.
Le client n'a pas laissé de commentaire.Edward G.
This was the only option. Arrived at 5pm after driving 10 hours. Agent told me she was called in on her day off...did not know where or how to unhook the trailer. Customers in the shop helped me.Sandra P.
The person working at the desk, was not able to find the key to the truck. I was delayed 1,5 hours. She then called me half way through the day, to make sure I would be returning the truck on time, because someone else would be be picking up the truck. Very unorganized. I won't be returningDennis H.
Our contract says that we rented RV 3195a but we actually rented RV 3915a. Please correct this situation.Dennis R.
Le client n'a pas laissé de commentaire.Douglas B.
Despite being booked for my return the person working (black male) would not let me drop it off. Nor would he help me find another location to drop it off. Just said it was my problem, he wouldn't take it. After speaking to UHAUL on the phone I took it back later that night and just dropped it off in the lot.Steve H.
Only reason I'm giving it an average rating for location is-The parking is very limited at the self storage facility-pick up is a little tight, but friendly and helpful staff.Kristin O.
Intake even with my reservation took very long. Their office is totally disorganized and chaotic. Truck had broken visor on drivers side which hung low obscuring view of the road. Drivers side window crank broken.Robert W.
Phone calls and messages weren't returned. I had to go to the location in order to try to resolve an issue.Vannessa W.
The young man who helped me was very attentive. The young lady who was there did not even make eye contact with any customers. She seem to be on her phone. When you call In you get a voicemail and you never get a callback.Paula B.
Le client n'a pas laissé de commentaire.Tom E.
I will never being doing business with uhaul ever again this is straight up a scam at this pointJon W.
Easy drop offMatthew P.
Le client n'a pas laissé de commentaire.beth G.
Le client n'a pas laissé de commentaire.Robert W.
I was supposed to get refunded a $60 deposit fee since I paid with cash in Michigan but the employee said she didn't deal with money and wasn't sure how. I need my refund.Joe M.
They didn't have my truck there even though I'd reserved it3 weeks before. I had to get another truck fro a different dealer. It was a real hassle.Jon P.
Le client n'a pas laissé de commentaire.Josefina M.
Only one person working and there was quite a back up. The agent did the best he could, but I am sure he was exhausted answering phone calls and taking care of customers all day and, hooking everyone up!Jack C.
Paid for a furniture dolly, did not get it. Was charged an additional mileage fee for mileage I did not drive. Tried using web link about final bill and the address came back undeliverable.William F.
Double charged my credit card - trying to get help and no responseFrank H.
I was charged for fuel in error, left message, have not heard back and charge has not been reversed. I am having American Express reverse the charge. It is always something with Uhaul.Douglas G.
Le client n'a pas laissé de commentaire.Jeffery C.
I attempted to make a reservation on the UHaul app but it wouldn't offer this location as a possible drop off location instead it offers locations 25+ miles away.James P.
Le client n'a pas laissé de commentaire.Steven A.
Even though my overall rental experience was a total train wreck due to several changes made by uhaul, I rate this facility highly. Uhaul in general would get a poor rating with the exception of Winston who was more than helpful.PAUL S.
Customer service was poor. I paid for a dolly that was not provided and did not get a refund. Reserved a 26 foot truck and they only had a 10 foot truckChris M.
Le client n'a pas laissé de commentaire.Cliff H.
Le client n'a pas laissé de commentaire.Michael B.
Had to wait almost 1hr for someone to come to the office to let me get my rental.Kodee M.
Le client n'a pas laissé de commentaire.Miguel V.
Le client n'a pas laissé de commentaire.DaWayne P.
I called you on my last canceled u-haul reservation because no one was in the office to rent me a truck that I had reserved. I lost a days pay. I never received a phone call back or or even a comment from u-haul. So this will be my last survey response you know how I feel.FRANK S.
The day we picked up there had been an electrical Outage the day before. The woman working was on her own trying to problem solve the computers and assist customers. She eventually was able to put everything thru in her cell phone but could not amend anything once it was so done and it was only after the fact that she determined we had to use another trailer rather than the one listed the woman was doing her best to assist but had no one to Call. We also did not receive blankets or a dolly as they didn't have any on site. We have been charged for these items. I grade it poor as the owner should always be available to assist and as we had booked several weeks in advance they should have had pads and dollys on site. Also there was no one On Site to physically hook up the trailer so I had to call for assistance. The main UHaul site tried to assist me also but as it was not an official site they could not help resolve anything. When I return to SC I will attempt to resolve the charges.Susan S.
Le client n'a pas laissé de commentaire.Michael B.
We had a 5x8 foot trailer for 3 days. Returned it on Sunday and we were told they were not accepting any more trailers there and that we had to go to another location (lot was not at all full). Drove 15 minutes to another location that was not open and had huge signs indicating trailers could not be left there. Back to our original location and told once again we couldn't leave it and â€œno one way drop offs.â€ My husband repeated what he had said the first time - we picked it up at that location and were returning to same location. â€œOh, okay.â€ No apology, no realization that the staff member wasn't listening the first time, no customer service attitude at all. Very disappointed in this location.Daniel W.
Communication. They almost refused return because they don't take rental trailers but U-Haul wanted to charge me.Brian U.
When i arrived with trailer 6 by 12 there was no one there to help unhook it I had to use my sissors jack to get it off my hitch. Other customers were held up with simmiar problem. I am 78 year of age and could not lift heavy hitch. Some jack should have been availableErcole S.
Le client n'a pas laissé de commentaire.George C.
Le client n'a pas laissé de commentaire.Pat L.
Went there 5x over two days during posted open hours. Called 18x over two days. Nobody ever showed up at office. Been two weeks and still no call return. But they sure charged my card an unauthorized fee. I have written to corporate and the Bluffton BBBJeffrey M.
Le client n'a pas laissé de commentaire.Tom W.
we drop the trailer after hours. there could have been more signage as to where to park it there was minimal space at the front gate so we parked it in the cul-de-sac near The interest to the facility. .. at least there was a place to park itKenneth H.
Le client n'a pas laissé de commentaire.Terry R.
Le client n'a pas laissé de commentaire.Jon P.
Le client n'a pas laissé de commentaire.Eric H.
I think Midguard should be barred from ever again representing UHaul. There are too many major issues to list. Skip a day of scheduled work on July 3, issue me a storage unit over the phone, deny me access at the gate, issue me a unit with a lock on it, failure to return phone messages for starters. Piss poor performance. Poor customer experience. After I returned the trailer, they did not process the return for 5 1/2 days, and then only when I appeared in person. Go any where else. My worst UHaul experience since I've been a customer in 1980. Please call meJames P.
Overcharges by $200!!! When trailer was returned the location did not check it back in. They only checked it in when someone checked it out a week later. I then received a receipt for $214 more than my contract. I reached out to uhaul and they have NOT been helpful. It's been over 2 weeks and I still have not been given a refund. Tried going into location, only to be told they aren't uhaul and can't help.Joseph B.
Le client n'a pas laissé de commentaire.Tracy L.
It took an hour and a half to pick up a trailer that I had reserved a week ago. The staff was incompetent and uninterested in their jobs. Horrible service. Horrible. The rental contract was all wrong (they put my name as the name of their store, and couldn't correct it). I've used this site before, and gotten competent service. Something is wrong now. Good heavens.robert S.
I ordered a 20' box truck, and got a 26' box truck instead. You couldn't even guaranteed that the truck would be there. I was suppose to have a refrigerator hand truck. One wasn't available. I couldn't even talk to the person by phone at the pick up location. I had to call your dispatch office to confirm.Alfred D.
Le client n'a pas laissé de commentaire.Robert M.
Le client n'a pas laissé de commentaire.DAVE T.
Le client n'a pas laissé de commentaire.Eric S.
Be on timeBruce D.
Not happy, we have items damaged due to water leaking in the roofDenis O.
Excellente expérienceBrett R.
This was an easy drop o9ff locationOtto M.
Le client n'a pas laissé de commentaire.margaret D.
The entire process went as expected and wanted. Everyone at the location was professinal and easy to work with. The trailer was very clean and well maintained. Drop off was quick and easy. Overall, a fantastic experience!!!Garry W.
Le client n'a pas laissé de commentaire.Tim G.
In fairness this site just recently became affiliated with U-Haul and was having staffing issues. They were not as knowledgeable about company policies and procedures.Joseph B.
Le client n'a pas laissé de commentaire.Dennis G.
Everyone was so very helpful and went beyond to make sure we were happy with your service...Thank you?renee M.
Le client n'a pas laissé de commentaire.Tony P.
Le client n'a pas laissé de commentaire.Susan C.
I didn't want the insurance and communicated that on my initial visit but when I went in to pick up the trailer the individual charged me for the insurance without asking me if I wanted the insurance. I was also very disappointed with this individual when I showed up to pickup the trailer as I was the first one there that morning before he opened up the business. But he opened the other door away from the door for which I was waiting. The rude people who knew I was there first, took my spot in line and I was forced to wait 30 minutes to pickup my trailer which was already reserved! He should have been more attentive to this by asking who was first!Charles V.
Absolutely the worst rental experience ever. Site manager tried to not allow me to return a trailer when my contract clearly stated the pick up and return location are the same. Returned a trailer after using for 22 hours and the site manager refused to check it in until 4 DAYS later! Got a bill for $160 instead of what should have been maybe $40. Site manager was rude, arrogant, belligerent, and displayed the worst customer service I have ever experienced. Will never use this site again, and depending on how U-Haul addresses this situation, may never use their equipment either even though I have used them many times in the past.Jeffrey F.
Le client n'a pas laissé de commentaire.Michael S.
Le client n'a pas laissé de commentaire.William G.
Le client n'a pas laissé de commentaire.Tammy B.