It was a virtual pick up which I was fine with, however it was a horrible experience. I picked up the truck at 10:30 but was having issues with the app and my location. All my setting were on & connected. All permissions allowed Uhaul access. I spoke with a virtual rep who tried changing the time to 11 thinking that could be an issue, because it was taking so long. Then the app said I was at the wrong location & the rep confirmed I was at the right location. I was instructed to go to a box with a wordlock. The only box I could find was a key drop off box that did have a wordlock. The word was not working. I went back in spoke with a rep again unsure if this was the right box or perhaps the wrong word. It wasnt working. We were Youtubing videosI I had my brother & kids trying. I had to ask my husband to come meet us all the way from Erie it was a mess. We were there for over two hours. I finally decided to call instead of speaking to a virtual rep again to see about cancelling because we had hired workers to help us that were waiting at the site since 10:45. The rep I spoke with on the phone was very nice. And then he asked if the back of the truck had a lock. So we went to the back & there was a lock! That whole time we were being told a box. It was an awful, awful experience & I would rather go somewhere else in the future, Also when I went to return the truck the location was not working again, it was a painful experience. I would feel very horrible if this had been an elderly person or someone non tech savvy.
Julie B
Customer Reviews for Midgard Self Storage Brighton
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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You can't improve on perfection it was a wonderful experience. It made my trip, which was very long journey, a whole lot, more pleasant.
Elsie wGeorge, went out of his way for me. I needed an adapter for my tow( had only a 7 prong) and trailer have a 5 prong. George let me use his spare only one. For my job at hand. Thank you George. David Wilson
David WAmazing staff..just amazing above and beyond what you expect,give them a raise..
le rEverything was very nice and friendly
Samuel CAwesome customer service 💯
Mone LBetter inspection of equipment. Truck had a fuel leak due to a rust hole near filler neck on the tank that looked like someone tried to patch but failed.
Garrett WThe moving blankets weren't in the truck. I had to go inside the location and remind them. Other than that the experience was good.
HEATHER JBe in office when people are returning the trucks.
Thomas SThe washer fluid doesn't work. No ability to wipe the windshield. Very inconvenient.
John TThe staff was super friendly! 12 / 10 Would Recommend
Tyler HTrucks left roadside near a field, debris including broken locks, needles, and broken glass litter the roadside near the trucks. Then I asked to have furniture pads and a furniture dolly included and it was not provided but they still charged me.
Gavin KClerks were very nice and professional guide us about renting the equipment. Thank
Daniel CDirty truck, trash on floor and in back. Fuel reading on contract was wrong. Took pictures before and after.
Michael CBe a little more accurate on the fuel level. It was lower than they said. It's not really fair for me to buy someone else's fuel. It should be like it used to- take it full, bring it back full. Other than that, a good experience overall.
Dave MExcellent service
NORGES RGreat service, no surprises.
Johnny wWill never go to this location again. I will use Penske if I need to......
Thomas SFirst truck had exhaust leak. Second truck had low tire pressure. Had to go to new location to get a truck that was ready.
Thomas PGreat service!
Douglas VI will NEVER use uhaul again. They made this move the worse nightmare I have had. The girl at the store knew NOTHING about the equipment when I picked it up. And the guy that I talked to a month before the move told me that a 20' truck would work which it didn't. If you don't know anything about the equipment why are you renting it out. The wait at the store was terrible. Internet either slow or not working at all. She had to go outside to upload my drivers license. The place is hopping and she is the only one there so others had to wait 20 minutes or more each time I went to the store. BEWARE!
Michelle TThere were no one to unhook the trailer. The only person in that place said that he wasn't allowed to touch the trailer.
Moises REmployee had door locked walked out asked if I was dropping off, I said yes. Then he said all done. That was it. No interaction at all.
Teresa FDonuts, coffee
Patrick MS.O.
Harry WHad my wife drop off the trailer and Austin became very upset when she asked for help unhooking the trailer.
Paul DThis has been the third time I rented from this location. Staff has always been very helpful and friendly. I was disappointed when I picked up the truck on Sunday as it had no gas in it. Just barely made it to the gas station.
Susan IAustin was wonderful! He assisted in the reservation, getting me to my unit, locking instruction and returning the trailer.
LaDon Sgood service
Brent TRude employee that wasn’t very helpful.
Angel CEverything was great.
Adam HEver time I go to this branch the Customer Service is excellent. This time it was Austin. He even put his lunch aside just to get me on my way. Big Thank you
ULYSSES SNothing at this time. The process & truck rental with Midgard Self Storage in Brighton CO was smooth.
CAROL WTrailer was filthy.
Bob DThey never inspected trailer with me. Forgot to give me pads. When I stated I ordered more pads than I needed, was. told "I don't know how to give you credit for some ". When I dropped the trailer off the roof was damaged. That should have been noted at origin.
Harry KGreat job
Bryan EThe place was spotless and had all the supplies that could be needed. The personnel were very pleasant, friendly, helpful and professional. I will come back to this location.
Alicia GAustin the manager was rude and condescending, bad experience!
MICHAEL TS.O.
ELIBERTO DBoth Austin and Selina were very professional and friendly in the rental our unit with truck rental. Both are real assets to your Brighton operation. Mike Fornili
Ernest FThanks
John JFriendly and take care of there customer 100 prrcent.
Albert MThe back of the truck was actually not that clean. Somebody must have moved when it was wet... we had to mop the dried mud out of the back. It was light, but we still needed to clean out before we put our stuff in. Not a very big deal.
kevin kThe location was very good in relation to where I was going
Gladys RI don't know.
Eric AVery easy. Very helpful and courteous. We will be using them again.
David HThere is not anything that needs to be improved they did a great job.
Robert TTerrible customer service when truck was returned. Lady was rude.
Noemi ALocation is clean and welcoming, the staff was very helpful upon rental pick up, the truck was available on short notice and met all of my needs. However, I was mischarged for some pads I never ordered or utilized, and for gasoline, even though I had filled the tank back to the original spot before returning the truck. I rented the truck for two hours on a Saturday, received my receipt for including the overage and in return I emailed my fuel receipt and objections to the customer service email address on my final receipt. It is now Wednesday at midnight and I have not heard nothing back from customer service about reimbursement for the overcharges. Advice I'd give others… Take your own picture of the gas gauge at the start of your rental and if pads are in the truck, give them to the attendant so there is no chance of confusing your charges.
Jennifer MI was double charged. At pickup you said I needed to get it back so you could rent it out the following morning. I got it back the same day, about 12 hours after renting it and 8 hrs before your next rental but I was charged for a second day. 2 days worth of fees for a 12 hr rental that's not good business.
Ryan KBest customer service
Terry WI had an initial reservation that the pickup location was changed. This added 22 miles on my rental! I had an 8 am pick up at the new location. Right away I noticed the moving pads and dolly were not in the truck. I had to wait until 9am for the pickup facility to open. I did get the pads but they didn't have a utility dolly for me to use. I am a little frustrated with this rental. I have used U haul several times in the past. Is there any credit that could apply to my card? Thank you Karsten Reece, Karrs30@yahoo.com
Karsten RYour all good
Matt A