It was a virtual pick up which I was fine with, however it was a horrible experience. I picked up the truck at 10:30 but was having issues with the app and my location. All my setting were on & connected. All permissions allowed Uhaul access. I spoke with a virtual rep who tried changing the time to 11 thinking that could be an issue, because it was taking so long. Then the app said I was at the wrong location & the rep confirmed I was at the right location. I was instructed to go to a box with a wordlock. The only box I could find was a key drop off box that did have a wordlock. The word was not working. I went back in spoke with a rep again unsure if this was the right box or perhaps the wrong word. It wasnt working. We were Youtubing videosI I had my brother & kids trying. I had to ask my husband to come meet us all the way from Erie it was a mess. We were there for over two hours. I finally decided to call instead of speaking to a virtual rep again to see about cancelling because we had hired workers to help us that were waiting at the site since 10:45. The rep I spoke with on the phone was very nice. And then he asked if the back of the truck had a lock. So we went to the back & there was a lock! That whole time we were being told a box. It was an awful, awful experience & I would rather go somewhere else in the future, Also when I went to return the truck the location was not working again, it was a painful experience. I would feel very horrible if this had been an elderly person or someone non tech savvy.
Julie B
Midgard Self Storage Brighton
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Brighton, CO 80601
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