Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Tell the idiot in Addison Golf Carts in Addison , AL to make sure he has a key for his truck. Totally messed me up. Josh suggested to me to drive 60 mile to another town to pick up a truck. He said he would take 10 dollars off. What a piece of trash.
Lol I thought the truck was going to fall apart but it did get the job done and the people was awesome
Super nice ladies who are very helpful
None. The customer service is impeccable.
Great customer service and great explaining charges and instructions.
the windshield wipers need to be changed on the vehicle.
KARAH AND NICOLE ARE ALWAYS AWESOME TO WORK WITH
Nothing
I have used this location several times in the past and never had any problems until this time. When I picked the cargo trailer up the woman was very nice, cordial and helpful so that part of my experience was great. When I returned the cargo trailer it was scheduled for a 10 am return and the woman told me that she wouldn’t be in until noon and stated that I could bring it back then without being charged extra for it and I replied that I would return it then. Unfortunately a family emergency arose early that morning and I had to get the trailer returned to tend to the emergency. Before I left the site there were no instructions on how to return the unit if the facility was closed. The site happens to be a gated entry site with a call box and requires a code for entry. I wasn’t given a code to enter the site before leaving. So I hit the callbox button and no one answered. As I was sitting there waiting in the pouring down rain a light to a window facing the callbox came on from the apartment onsite where the manager lives and then went out again after about 5 minutes. So I called the number on the paperwork and got the answering machine and left a message stating that I had a family emergency and needed to return the unit. After no luck I returned home and waited for about an hour while my frantically wondering when I was going to be leaving to tend to the emergency which was about two hours away. On my second return to the site still no luck with the staff that runs the site I called the 800 help number on my paperwork. The very nice lady Portia couldn’t get in touch with staff either and really couldn’t give me an answer about what to do to return the unit. So after another 45 minutes to an hour of waiting on the phone I returned home again and waited another hour meanwhile calling the site to get answers. Now needing to get going and very upset about the situation with the site I again traveled back to the site and called the callbox, no answer this is now 10/10:30 am. I would also like to mention that this is a 24 hour return site. I again called the 800 help number and finally got someone who could help me. She tried to get me a code for the callbox but the site for some reason didn’t have it in the system so she got in touch with the General Manager of the site and I was told to just drop the unit outside the gate by the building in the parking area. My frustration and reason I will never use this site again after using it quite a few times in the past is the lack of communication with the customer on returning the unit to a gated facility, the staff living onsite and not being available for such emergencies, the lack of knowledge from the call center about returning units to a gated facility and the 4 hours I had to wait and drive back and forth to the facility to get the unit returned. I do understand that the staff cannot be readily available at all times but I also believe that there should be some literature or instructions on where to
Great rental! Karah waited on me and did a super job helping me find what I needed. She filled out my paperwork and I was in and out in about 10 minutes even without a reservation. Very easy and painless transaction.
The vehicle needed cleaning but I needed it and took it as it was. It had been smoked in before and the ash tray had not been cleaned. Overall the customer service was great and the vehicle did what I needed it to. Thank you
The agents at this location are excellent! I can make no recommendations because the customer service is outstanding. I would recommend you use this uhaul location as a standard for others to study and follow. The equipment Is well maintained, the facility is remarkably clean, the agents are exceptional in their customer service skills These ladies should be training your other locations!
do-nothing great service
The attendant made it super easy...
If an agent promises a callback, then a callback should be made
Just keep up the same professional service and friendly customer care, and the next customer will be satisfied.
no improvement needed as far as I can see? Everything went smoothly for our rental, from using the online service to returning the truck & equipment.. Thumbs up from me and my family!
This is my second time using a uhaul and both times i have had to use this location. Nicole is beyond professional at her job and deserves a raise!! She helps in every way that she can. Thanks Nicole!
Dropped the truck off with no issue, friendly and professional staff!
Fix your website
Great management and staff, always smiling and very friendly..
Nicole was very helpful!! :)
No complaint
The staff at Midgard Self Storage is excellent. They are very professional and helpful when you have questions or concerns. I highly recommend this location to anyone!!!!
This location is outstanding. The staff make the quality of this location what it is.
Great service and willingness to help with return to convenient location.
Nothing excellent customer service!
This location is the hallmark of what uhaul should be. You should use this location and it’s staff to train other locations and their staff.
Helped Me.. Also Help me find the receipt from the Pickup Location since they were unable to give me a receipt before I left the facility. Went well above and beyond expectations!
Very Friendly staff, Simplified Check-in Process, Well maintained Units-Hallways-and Property
the worker was polite. but on my recepit it showed not being checked in for close to an hour after i dropped it off. and charged me the extra $40.00 for being late.
Pleasant service and attendant was very helpful.
Our reserved truck was not there. The person who rented it prior to us never brought it back. We ended up having to rent a truck and a trailer to pull behind it. The guy was excellent and did his best to fix the situation. He definitely went above and beyond.
After hours drops could tough be tough due to extremely small size of parking lot, two trucks would essentially fill up the lot, however everything else was fine!
Ensure that all staff are trained to be customer service oriented as this staff was
I had Uhaul truck 6 times in different years Never had any problems. Nice friendly service cool Thanks for your support
Like my pickup location, the attendant was kind, professional & helpful.
No need for improvement.The staff is professional and well trained. They act quickly to ensure a positive experience
Nice folks storage units reasonably priced.
The women at this location is so nice and deserves a raise
None. Everything was great!!
Was very friendly as well. I would suggest them to others as well.
None, helping me hook up the trailer was a real plus. The speed at checkout was superlative. Thank you verymuch
did not have order complete. Filed oreder online 10 days prior. Agent did not have dolley for order, and stated he was busy in office with other customers.
Keep doing what you're doing!
My reservation was made 2 weeks in advance at Secure Storage Shoals. When I arrived my carrier was not there. I was sent to 3 other locations and wasted 2 hrs. before I got a carrier. I could not get a Uhaul customer service representative on phone. I was repeatedly put on hold till it timed out. Very very poor service.
With trailers always changing hands, maintenance must be very difficult. In my case, a tail light was burnt, not sure how to fix that, but I did need a tail light! This is not a negative comment against the vendor I went to, but an programmatic issue.
Excellent
And again everything went without a hitch
Put the wrong information in on my account. Charged me 120$ for extra day and gas that wasn't the case . No I have to wait 3 to 5 business days to be credited money back . ??
