Le client n'a pas laissé de commentaire.
Jose C.
Customer Reviews for MidGard Self Storage Cox Blvd
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
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Miserable U-Haul experience. I reserved the truck pickup at another location and was moved, without my consent, to this location. Staff at the original location was bewildered when I showed up looking for my reserved truck. 414 Cox location was in 25mph construction zone, staff was friendly and had a truck, but I was still behind schedule. Ultimately, I didn't get to use the truck for the purpose I rented it for because of the change in pickup location and to drive time/route changes. I put a bunch of miles on the truck, wasted gas money, wasted my time and the people's time I was picking up a purchase from. Because of running so late, their time did not allow for the transaction to happen. Truck sucked, no cruise control, mirrors wouldn't stay adjusted, sounded like the engine was struggling sometimes even with no load regardless of tow/haul or no tow/haul settings. Your asking for what you can do for your next customer, how about making the situation right for one you have monetarily hurt? I would honestly like a refund and additional compensation for my wasted time. Don't send an email with the reservation location and then change reservation locations. Don't change customer pickup location without direct contact and consent to do so.
Brian S.I paid for furniture pads but they were not in the truck. I was charged a cleaning fee and the truck was not dirty when I returned it. The truck was not well maintained. The check engine light came on while I was driving it back to the store. I will not be using this location or UHAUL again.
regina B.Nothing. It was a great experience
LOUKISHA A.The lights were Not working properly. I was not able to take my motorcycle to Savannah with me for my job.
MICHAEL R.Nicole.is good.at what she does and.you can tell.she love what she does
BERNARD B.No instruction where to park the truck since no one was there, had to park it in front of the building…..small parking lot I will mention too
Justin S.NA - the service was great and professionalism of Nicole was superb
Steve P.Truck was ready on time. Truck was clean and in good operating order. Staff was friendly and professional. Would rent from them again.
JOEL N.Clean the truck it stunk and it rattled terrible
Linda B.Midguard in Sheffield was exceptional! The van was ready and clean. The check-in and check-out process was very streamlined. Itb was an excellent experience!
William B.Keep doing what you are doing. Nicole at this Midgard location is the best!
SABRINA F.Nothing, everything was great .
MICHAEL R. Y.Change the way you do business. I had a 15 ft truck for 6 hours. It ended up costing me $200.00. Why charge $29,95 for the truck then tack on 0,99 cents a mile. I went 97 and was charged for 112. Then it cost $50 in gas. I feel like was charged entirely to much for the price.
PATRICIA S.I would highly recommend this location to anyone looking to rent any type of Uhaul the young lady at this location was very friendly and helpful I would definitely use them again
James T.Absolutely amazing experience was convenient and quick and easy the lady I spoke with Nicole I believe was her name she was so pleasant definitely will use this location for any future needs
aubrey P.Customer service was excellent at this location
CHRIS P.I have no suggestions for improvement. The lady working here was a very polite person who helped with all questions
KELLY L.Nothing Nicole has made this location into an excellent location
JAMES G.Did not check the vehicle condition report for actual fuel load at departure destination and charged me for fuel when it was return with the correct amount. Uploaded image of fuel load into Uhaul App and was under the impression that it would update when I return the truck. Now I have to wait for my money to be returned to my card.
Kerry G.Great Experience
VICTOR P.Nothing very satisfied
DENISHA G.Rien
ROBERT T.Awesome rental experience! Check in was super quick and efficient.
KIMBERLY K.The price I was originally quoted was not the price I was charged.
DARRELL T.The service was excellent and the nice lady that was working the day I rented the uhaul was very professional and sweet!!!
JACQUELINE H.There was some confusion when i returned the truck. I was charged to much but it was fixed in the end.
MELVIN R.Location closed when I arrived. Did not know they closed early on Sunday. I was charged an additional full day rental and insurance because they did not check it in until next day. I am going back to discuss this with them.
James H.When it comes to renting U-Haul equipment, I am a repeat customer of this location. They provide excellent service and it is always appreciated.
Ronald D.The people were amazing friendly, helpful, and very accommodating. I would recommend renting here because of the wonderful staff. The van had been rented by someone who smoked in it and the staff had tried several things to rid the van of the smell. The smell was tolerable, but it was not the fault of the employees. The manager helped me with my rental and apologized several times and explained the numerous things used to rid the smell. Once the vehicles leave the lot, the renters can do whatever they want.
RONDA S.Easy to find and access. Very friendly and helpful.
Brian M.It was a very good experience.
CLAUDIA J.The inside of our truck was very muddy and dirty. Something to consider for the next customer. I took pictures of everything before we left the lot. Overall great customer service, just wish the truck has been a bit cleaner.
DAVID J.Nothing great location, great help
JAMES G.Nothing, customer service is outstanding. Equipment is perfect, speed of service is superlative
JAMES G.Very easy, called ahead. Equipment ready when we arrived. Customer service very helpful and friendly
DEBORAH H.Was told my price was going to be roughly $30 and that's what my receipt says. Then y'all are trying to charge me $90 for "additional days". I had the truck for like 2 hours.
TODD L.The representatives were great!!! I would recommend your service to anyone!
RACHEL H.Great service!
AIMEE H.I would not go to another U haul Location. The customer service is excellent as they strive to meet my needs. The equipment is impeccably maintained. The service is quick as the staff is well trained on your equipment and automation systems.
JAMES G.Don't overcharge account
MICHAEL F.Tabitha was excellent and worked quickly to get me into the truck I needed. She was very welcoming and friendly!
GREGORY M.You could not have better representation. Helpful in every way.
GLENDA W.The cab of the truck was filthy. I used 20+ disinfectant wipes to clean the seats, steering wheel and any other surface that we might contact. The cab also smelled bad. You would expect that in the midst of a global pandemic something would be done to clean and sanitize the cab between customers.
MICHEAL H.Truck had broken windshield. Reserved equipment was not available (what is the point in reservations if you are going to not bother providing the promised equipment??)
CHADWICK J.I charged it to my bank card the first day for two days realized it was going to be 8/3 day did not have money in my account for it so I carried my credit card over there they ran my credit card then when I returned it they hit my main bank card for all the remaining balance which carried me into overdraft will not use uhaul again
JENNIFER D.Nothing that I observed needs to be improved.
ALAN W.Improve your website ! Employees at Sheffield Location were professional, knowledgeable and very nice ! Overall great experience at this location.
GREGORY LYNN V.Employees were very helpful and while they were making rounds stopped to check on us to see if everything was ok .
CHRISTOPHER C.Nothing, the service at this location is ultra outstanding!
DIANNE G.You need to recognize the quality of this location. It should be recognized as the best location that you have I have never dealt with a Uhaul location with agents of such knowledge and desire to meet a high standard of customer service!
James G.The receptionist was the best. She was the assistant manager can't remember her name.
Calvin H.Very amiable and helpful staff.
DOYLE L.