Le client n'a pas laissé de commentaire.
Mohamed B
Customer Reviews for Midgard Self Storage Lutz 2
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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After we arrived and went thru the process on our phone to access the truck we had reserved, we see another couple going to take the truck that was assigned to us. After speaking with them we come to find out that they couldn't access the key that was assigned to them and someone at U-Haul reassigned them to our truck, after about an hour back and forth with them and U-haul they were able to access their original key. The whole situation was ridiculous how can U-haul assign someone else's reservation to another person. We , and I'm sure the other couple will never use U-haul again!
Will M2nd time renting from this location and 2nd time had to wait more than 30 minutes to get rental even after having completed everything online prior to showing up. Will use Penske or a different Uhaul location in the future.
Todd WClean and properly maintained vehicles and the person managing the location is welcoming of the customers. Thanks for good experience.
Arvind KGreat service can't think of anything to recommend for improvement. Great job!
jeff pAdam is a great employee
John MThe self-checkout app process did NOT work whatsoever. Nothing loaded well or it would reset on me. Had to call and beg an employee on the 24/7 line to help me.
Michael BLoretta was suppose to put me in for a 24-hour reservation to pick up at 7:30 and didn't. The location closes at 6, so when I show up at 8 to pick up the uhaul, I wasn't able to easily pick it up and found out she just scheduled me to pick up at 7:30 though again, they closed at 6? Ended up wasting 45 mins to get that fixed.
Autumn NMake sure they can actually pick up the truck and that isn't not blocked in. Then when you try to fix the problem, not create more problems that causes two hours of waiting.
Jason MNever recieved info on how to get my key. Had to call the help line Took 40 minutes to get the key and for the web page to work and let me pick up the truck
Heather KEasy process in and out, my van had 4600 miles.
Johnny GProvide customer a printed copy of rental receipt when renting any vehicle. This location did not, indicating it was sent via email... unsatisfactory. They did not conduct a walk around inspection of vehicle with customer.
TONY MFriendly staff, kind and very helpful. It is also close to my location so very convenient. Will definitely use them again and highly recommend them. AAA+++
Nilsa RGreat customer service, great location! Reservation was quick and everything was as it should be.
DAVID WAUCUNE
Frank SI'm submitting ratings on the "location" as the survey requests. The location was fine. You all need to ask some more questions about the website, the omni-channel experience, and how the overall process went. Frankly, that needs some work. Parts were fantastic, but others are completely wasteful for you and the customer.
Jimmy Rtruck breaks were very low, had to limp truck along for t a 3 hour drive, steering wheel was worn out and foam was very sticky in my hands, rear cargo smelled very bad and stunk my furniture up, bed was oily and dirty, will never use uHall again
Dean DEasy, quick, friendly service. Trailer drop off location easy to back up trailers for drop off with minimal skill. Will use this location again in the future.
Denise LStaff was great friendly and very accommodating. Would definitely use this location again. Ty
Brad FEasy to work with.
Jack OStag was very friendly and helpful
Beatrix PHave the vehicle's basic maintenance done, my rental had the left brake light out.
Stephen RLoretta was great!
ALENE MGreat staff and facility. Love the ability to pick up equipment before hours
MICHAEL RTake pictures of rental truck when you pick it up, asked about damaged side fender, it was missing when I picked up truck and had pic for proof.
MICHAEL DCustomer service could be a little friendlier. Seems kind of like I was bothering her.
russell wExcellent service à la clientèle
Alexis GNa
Lashawn RThey company card that we used is a debit and this is the second time we have rented there. The first person took the card for the first week. Then for the second weekend rental he would not. This is inconsistent and created a mess to get another card.
robert wEasy to access and pick up a truck when convenient for you using Uhaul 24/7. Staff was present when truck returned and they were great.
Michael RGreat service!
Vadim DThey are exceptionally nice at this location.
BOBBI BOnly used the truck for a few hrs was charged for a day I think returning customer should get discounts we just rented 26 ft truck a week ago actually 2 of them just saying
Clenton CThe rental truck with well over 100 000 miles was good enough. I was just doing local moving so it was fine. It was dirty. Drivers seat would not adjust. Just generally old, but it got the job done. Person helping me was fine. Friendly enough. Got there about 10 til 9:00. They don't open until 9:00. She was doing things like bringing displays out, etc. Told me "you have 6 more minutes". Waited until exactly 9:00 yo open the door. I understand that, but obviously not going out of her way to get me going. Again it was ok. Snout what I expected, but my expectations were low.
KENNETH BLoretta was very helpful and friendly
Jasline FI rented the truck and equipment online well in advance for my move. When I arrived for pick-up, the equipment I had requested was not available. That was very frustrating, but my disappointment was met with a "we don't care" stare from the woman signing me in. Other than that, the process was okay.
Linda RThe online checkout was not available. The van had multiple issues. They told us the issues was because someone had brought it back late
RONALD KNothing, great service and great job!
Gary DI don’t recall her name, but she was very polite, easy to work with, and extremely helpful.
Brian TStaff efficient and helpful. Comment - Larger Inventory: two furniture dolly items reserved in advance were not available at time of trailer pick up. Will utilize this location again if the need arises.
Linda AEverything was good.
Betsy SNot rely on the customers smart phone as much.
Cody ROverall experience went well. No improvements
Mathew JIt's my first time renting U haul pickup The pickup is in very good condition and very easy to drive. The lady is nice!
WingTai LService was great! The truck needs the brakes checked immediately.
Ruben CNo cell data in that area, so it was impossible to upload pics. If they had guest wifi it would have made it possible.
FANCHON HI’m am a happy customer as the professional customer service is great!
carlos eThe dash on my uhaul kept saying the driver door was open when I locked it and put it in drive.
Deja GExcellent service à la clientèle.
DETTE Wvery nice experience.
Steven MKeep doing what you are doing now
SHARON TThe guy was very kind and very helpful
Stephanie WNot a thing, Precious Damage was clearly marked… And check in was smooth!!
Leslie WFriendly helpful staff. Equipment was in great condition. Would definitely recommend and would definitely rent there again.
William HThe van itself is completely unstable. I felt that at multiple moments I would get into car accidents since the car felt like it was swerving by itself. The van needs to be serviced ASAP!!
Cristian HCan't remember the name of the very polite team member that helped me, but he was great! Everything worked out. Had to keep the truck over the weekend but y'all charge great rates so it didn't crush the pocket book too much. Merci.
Juan F