Le client n'a pas laissé de commentaire.
William R
Customer Reviews for Midgard Self Storage Lutz
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Staff was awesome. Friendly and efficient
Patrick MMerci
Mohammad QCharging for fuel and per mile is double dipping
Gabriel RWhole staff is awesome my home for my uhaul needs keep up the great work
Jeffrey PExcelente service at this location!!!
RODOLFO MExcelente customer service at this location.
RODOLFO MEverything was AWESOME and the service was the best.
MICHAEL BNot a lot but I would have paid a little extra for the convenience of being able to gain access to heavy duty trash sacks at the uhaul site.
Gaston MAlways have good service
donn tOnline pick up process was a bit unclear, so we ended up going inside the location instead. Everyone was very helpful and we would probably just choose to go inside next time instead of trying to use the mobile pick up option.
Daniel LGreat location and customer service.
Dave OAll was great.
Donald CI choose to use this location for all my U-Haul truck rentals. The app makes it easy to reserve and the staff is friendly and professional.
Jose CAlthough I did not get the two gentlemen’s name both that assisted with my checkout and checkin did a great job.
timothy pNo comment
Brian DThe gentleman that was working there was very fast, thorough, and professional but there should have been more than just him working. Waiting over 45 min in line to check in is ridiculous.
Laura WLower mileage price.
Abner SGreat service
Gabriel CThe truck had air conditioning issues. After about 15 minutes of driving, the a/c would shut off. After about 2 minutes, the a/c would kick back on. This process repeated itself my entire drive. The day I had the truck, the outdoor temperature was very warm. When I went to return the truck, I parked in the return area and waited for someone to come outside. I waited about 5-6 minutes. No one came outside as the sign indicated. I proceeded to go inside where 2 people were seated. No other customers inside the building. The person sitting at the first desk was rude and abrupt. He told me- just put the keys into the box and they will get to it the next day. He would not take the time to address my concerns about the a/c not functioning properly. I was hoping he would come outside and do a walk around the truck with me. I am not sure what the dress attire should be, but they were not dressed in business attire or u haul uniforms. At first, I thought it was a customer sitting in his chair. The person sitting there was dressed in ragged shorts with a hat that was on backwards. It was just a very awkward return experience. I was a bit concerned about the billing; however, the final billing was correct with no added charges. I would rent from U-Haul again, however, I will never return to this location.
Stefan BBoth of the gentleman that I had the pleasure of meeting were kind, professional & knowledgeable.
Brandi GDrop off rental location close to final destination instead of having to drive to another city and then charged more..There is a location two blocks from my house.
James HNope this was quick easy and pleasant exprience
Grayson AEasy drop off no issues.
Brian CCheck the mechanics of the truck. The one I got barely drove. :( but I didn't complain immediately because I knew they wouldn't have another truck in the size I needed
Emily HNot sure. I had a good overall experience.
John CGreat friendly customer service!!
Melodie PMore staff on a Saturday!!😂
RENEE WThe people are very helpful. The gentleman that helped me was so understanding. I was confused by an error on my part and he politely assisted with getting me what I needed.
Sharron MExtremely pleased with all aspects of my experience at this location!!
Jack HEasy return
RYAN SEverything was great it was nothing that would have needed to be changed
bobbie wGreat customer service!
Jacob CThe truck I was given had 126K miles on it and I didn't know until I returned it that the tow function was on the entire time. I don't tow anything and know nothing about this function, but I assume that because this was enabled when I picked up the truck, the gas mileage was heavily impacted. I received 7,5 miles per gallon... and the truck only contained a washer and dryer.
MICHAEL ASon super
Nadir AJust keep up the good work boys and God bless you
Daniel GThere was a misunderstanding regarding the payment. I initially reserved the equipment using one credit card. At the rental office, I informed the agent that I intended to pay with a different credit card upon returning the equipment. The agent acknowledged this, and I proceeded to take the vehicle. However, upon returning to the office, I discovered that the wrong credit card had been charged. The agent receiving the vehicle appeared surprised or incredulous, as if I had made an unreasonable request.
Juan CEnsure the truck to be picked up after hours couldn't be potentially blocked in by another customer returning their rental. Other than that, very organized location.
Jonathan CThe brakes felt extremely worn down; I had to beginning braking well before the stop and push hard to achieve a full stop.
HEATHER HIn prove in answer voice messages but you can't help it you guys are all ways busy but I'm good you guys are great ty for everything God bless you and your business.
Daniel GLogan was great very professional kind and pleasant!
Darrell LAs noted @ the pickup location the ram on the trailer was in disrepair and now not working @ all. The gentleman working @ this location didn't know what to do so luckily I had a couple spare parts in my truck & was able to "rig" the ram so it could be lifted off the truck otherwise I'm not sure what we would have done. I really needed that car hauler but probably wouldn't rent it again given the same circumstance.
David SClean inside of vehicle and do inspections to verify if someone has smoked inside cab of vehicle
Scott CAdam called me the day before my rental and he was very helpful. He made sure I understood the process and was very thorough. Thank you, Adam.
Jalen GNice and friendly people.
Johnette mThe running lights on the trailer didn't work. I picked it up in the morning and didn't leave until it was getting dark. I drove for 90 min with my hazard lights on. The guy that hooked up the trailer told me to turn my hazard lights on. Then he said I was good to go.
Jason MGreat Service truck was clean and ready to go.
Doreen Rtried to check in via the mobile app and it was a terrible experience. It took too long, and would not complete the pickup. Would NOT recommend the app to anyone
Andrew WOffer an hourly or half day basic insurance rate to make local low mileage usage more affordable.
Jerry MQuick online rez, quick check-in, quick hookup, quick return, done! Excellent!
Donald NIt’s was very easy and quick to get the U-Haul truck.
Marie LI used to work at Penske truck rental and this process was so easy. The ease of picking up whenever and wherever you like is awesome. I was a bit disappointed the truck didn't have a lot of fuel in it, but it was very clean and ran well.
Nick R