Fuel surcharge when tank was full. I have pictures.
DAVID C
Customer Reviews for Midgard Self Storage Newberry
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great place they really do a great job!
Daniel ICustomer service at Midgard is wonderful
ERON DThe customer service st this location is 11/10 every time! Merci.
tiffany bfix your app it has performance issues
Robert SThe gentleman was super helpful and patient with me. It was my first time driving a truck. He was super patient helping me out with all the details and instructions.
Chunli DI think you should add loading service for customers when they want to tow their vehicles because it is very dangerous for someone who is not expert to do the loading himself.
Abdulaziz ANothing everything was perfect,
Patsy AExcellent service à la clientèle.
Natasha HEmanuel was great and made moving easier! Great personality!
Phyllis JWe arranged drop off in HighSprings and had to drive an extra 45miles to drop off in Newberry. Not cool,
ROBERT WPleasant experience! Easy process
EVELYN BThey had trouble with the computer when I was picking up and had to call and do it over the phone But don't really know how you would improve that
donnie hI only had a question about where to park my trailer. Even though he was with a customer he still stopped, and answered my small question.
Jacqueline TAwesome service
Keith SExcellent service. Courteous and efficient. I'm well pleased with the entire experience.
BRUCE CThey went out of their way to accommodate us. Worth the drive from the college area Uhaul's.
Robert BGot charged for gas even though it was replaced with more than what I got when I first picked up the truck. Truck had 22 miles worth of gas when I picked it up and it was dropped off with more than 5 gallons of gas. I was still charged a fee even though the contract states that it's either 1/4 of the tank or with how much you originally got the truck with, which in my case it was 22 miles. Will never be using this service again or recommend it.
Gabriela PVery helpful and friendly
Ben JYour Team u-haul Are doing a Great Job Go Team U-Haul
Robert BJust keep doing what you’re doing. Thank you.
TOM PNo comments it was Very good service.
otilia gGood experience. Fast checkin. Everything in order. Move is done, so thank you!
Michael FAlways great service at this location
mark sChase was an excellent helper to getting ghe UHAUL
Shayler LWindshield was clearly broken before I rented the truck. I had the truck for 24 hours Yet they charged me for the crack in the windshield. STAY AWAY FROM MIDGARD
Leann MMidgard Self Storage has a top notch office and staff. I didn't know dropping off a truck could be so easy. Their staff was friendly and professional. I definitely recommend this location!
Dara BChose mobile pick up, yet keys were not there. Went inside and had to wait a while for assistance. Learned the truck was not even ready: not pulled up, none of my rented equipment inside. They had the gas listed as half a tank, but when checked it was less than a quarter of a tank. We arrived at 9:50a. We finally pulled out at 10:30a. 40 minutes just to get the truck. We were late to meet the movers because of this as well. Sales person kept complaining he didn't have enough help, but when a person makes a reservation over a week prior to, there is no reason for things to not be ready at time of pick up. Never using this establishment again.
Olivia NVery friendly, efficient and professional.
Levin GExcellent experience. The customer service representative who we worked with was exceptional. She opened promptly several minutes before 9:00 a.m. she had our rental agreement prepared and there was essentially no delay. Highly recommend this particular u haul branch.
Scott LThere were issues during the pickup revolving around system access issue. The manager had to call in and complete the check in order the phone. Please ensure the system is operational.
David WDid not have furniture dolly or upright dolly that I requested. May have picked up from another location if I would have known that at time of reservation.
william hVery kind, appreciative..
James HGreat, fast service on my drop off!
MICHAEL RNo ac transmission keeps jumping gas was on 1/4 of tank not impressed
Walter SThe return process is brutal. The app has never worked. It tries to get my location and never does, so it wont let me return it. I had to spend 30 minutes on hold on the phone so i can return it. This is the 2nd or 3rd time this has happened. I hate the uhaul app... so useless. The site I picked up and dropped off the trailer at was fine, no problems... the uhaul app is absolte garbage!!
kristoffer cI made a reservation close to where I needed to use the truck. The day before the move and after accepting my reservation. They said the location did not have my equipment so they sent me 10 miles away to another location. Once there the morning of my move, they did not have the equipment either and at first told me they had nothing for me. Finally after being on-site for an hour they were able to give me a larger truck. I chose Uhaul because of the location and ease to checkin and out online. Neither happened. Won't be using Uhaul again.
George IThe guy working the front desk made everything easy & answered any questions i needed.
Michelle SThe location was excellent, I rate my experience poorly due to U-hauls corporate policy. The appliance dolly I rented was left at home by accident and I was not allowed to return the trailer without it. I was charged for both for a second day, it is ridiculous that I was not allowed to just return the trailer and be charged for the dolly. Will not be using Uhaul in the future. Don't forget how successful boycotts have been lately. I'll be telling friends and family to go elsewhere until this is rectified and I get my money back.
RYAN ANo issues. Easy convenient drop off.
TODD KCertify more agents in FL to be able to pull the car from the auto trailer..
SANTA PThe trailer needed sweeping out.
Richard HService is always awesome at this location. Thank you for being there for me.
Elaine AThe young lady who checked me in & out was very friendly and helpful
Michael TOn the ball folks again ... hats off to Uhaul
Kenneth RNice and pleasant personel, made it easy to return it.
Massimo PEverything was smooth, professional and geared to my satisfaction. Nothing could be improved after my experience.
DEBORAH R