Clayton is the best individual I have ever met at a UHaul!! Knowledgeable, helpful and friendly!!
Al G.
Customer Reviews for Midgard Self Storage Newberry
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Reserved an appliance dolly when I reserved the truck, ONLY when I arrived, I was told by the rep that they were out of appliance dolly inventory. I should have been apprised of this issue much sooner, but UHaul felt is was more important to text me 4 times to try to get mecto tow an empty trailer over 300 miles for them and offered me $20. I rented the UHaul specifically to move 6 large appliances and had to purchase a dolly for over $200 to facilitate my move.
Darren J.I did not want to be charged by my debit card and the tool says a UHaul Rep will contact you as soon as possible. I have now been charged both by my chase visa debit card and my campus Mastercard and had purchases I needed to make yesterday that I was unable to make. I would like to be refunded a few days rental in order to be a satisfied customer with how poorly this entire rental experience has been!!!
Jill M.Midgard staff was helpful and professional. This group has their act together.
Joe L.Everything was wonderful
susan C.I dropped off my trailer a day early. The gentleman in the office said to leave it out side and he would check it in and send me a confirmation. Now they have charged me for an extra day because someone forgot to do it.
Michael P.Provide beer and pizza! Everything was great and the gentleman was super in doing his job!!!
Thomas O.The rental rate is one thing, $29.95. However, a $59,9 rental charge is another - it's absurd. The agent neglects to mention anything about the charge, and because everything is digital the fee is slipped in on the customer. I'll never rent from a mom-and-pop again. Lesson learned. Value of renting is lost!
Edward R.make sure that a customer gets everything he rented in this case nothing that was requested was delivered . hand carts , blankets thank you very much
mary W.This is my go to U-Haul Dealer - the staff is professional, courteous, and they work with me to ensure that we have the right truck or trailer and accessories when we move.
John C.A U haul rep should be present at the location to help with mounting, dismounting vehicles on carrier, any other help for customers.
Sonali T.Our experience couldn't have been better.
BOBBY D.Nice place for truck rental. Very clean facility.
Bradley S.Friendly and efficient. The UHaul server crashed while we were there. So, we did not receive a receipt.
Maria R.Great customer service. Attentive and friendly!
LISA M.They said they would take care of it and asked nothing else... nice
William S.The 15 foot truck did not drive as well as the 20 foot truck we rented earlier in the year. But this is not the fault of the rental agent. It just did not seem to have any power especially after being loaded.
SCOTT T.I was completely scammed by this Uhaul location. I specifically requested a trailer for a day and specified a 24 hour period. At no time was I told the rental proud wasn't for 24 hours, but I ended up being charged for 2 " rental periods", whatever that is. I returned the trailer in 22 hours, but was charged double the quoted rate. At no time did the clerk tell me it would be double what he quoted me. It's been at least 20 years since I've been to Uhaul and it'll definitely be at least another 20 until I return again. Very unethical and deceptive.
MARLIN B.Staff went above and beyond..
JOSHA B.Great customer service. Thank you.
JARRETT D.Good job by staff
Leslie P.Make it easier to get ahold of someone at the location (at least via messaging) if there is an issue with the pickup. Had to call into U-Haul which took 30 minutes to get someone on the phone. Ended up finding out that since I was 1,5 hours past the pickup time I was not able to do the truckshare until talking to a live human. Very frustrating experience.
BRYSON R.The representative was at the delivery site on Sunday when the trailer was returned and had finalized the paperwork at drop off time. Very clean ;location.
Jeffrey C.I use Uhaul all over the country and Midguard Uhaul in Jonesville is the very best. Always the perfect, quick setup and the staff is the very best!!!
JEFFREY M.The nylon straps used to secure the front wheels of the car were damaged, and WAY TO SHORT to even attach to the wench, much less make the trailer useful.
JAMES W.Everything went very well
PATRICK T.I arrived after hours, the lot was safely illuminated and the Dropbox was easy to find.
Deborah H.Fast and good service
ACHILLES P.The manager is extremely helpful and awesome 😎
MELANIE D.Probably the best U-Haul experience I've EVER had! The agent was friendly, courteous, knowledgeable,, and helpful. The equipment was clean and ready to go. The agent had to explain to me how the car hauler worked because I had never used one. My sister, who accompanied me to the store, have agreed that this location will be out GO TO U-Haul location. So, don't change a thing!
CHARLES M.I've rented from this location multiple times. Trucks are always clean, well-maintained, and service is great.
JASON S.Truck was not previously cleaned, trash in center console and inside cup holders. Completely disappointed with truck only having 1/4 tank of fuel; had to refuel within first 30 minutes of renting. More disappointed that I returned truck with 1/2 tank of fuel; returned truck 12 hours early and still received a $20 penalty for after hours return. I will never rent from this location again.
Brandon K.Good experience
MICHAEL R.Get the rate right. We were overcharged and are being ignored.
WILLIAM S.Open at 11am on Sundays
JOHN C.I got there about 15 minutes after it opened. I had done an online pre-check in, and so I was ready to go. There was one unfortunate guy working, and there was a line of people to pick up their equipment. I had to wait quite a time since the poor guy was overloaded with customers. Maybe having an additional staff member at this busy time would help with customer service. But once my turn came up, I was out of there in 5 minutes.
Paul G.The customer service is flat. Not particularly helpful or unhelpful
Richard B.It was a very quick process to have the truck rented and they have great customer service at this location.
VALENTINA B.The trailers should have a mechanical way to install and remove from the truck hitch other than manually lifting.
CARL H.Have nicer people who know how to do their job.
TRAVIS E.Busy, no parking and yet i didnt have to wait long to return vehicle.
Jane M.They moved my reservation to someone else while I was picking it up at 9am. They did give me a smaller truck which cause us to be late for our required check out because we had to make two trips instead of one. So that's was pretty frustrating. However the customer service I received from the gentleman's at this locations was outstanding. He handled the conflict with amazing professionalism.
MARIANNE M.Please fix your uhaul app. It's absolute trash and useless. After 15 minutes of trying to upload photo, had to use website. Samsung s21 ultra
BRIAN P.The U-Haul payment system was down company-wide. I was not able to pick up the truck that I had reserved until hours after my reservation time.
EMILY C.Great place to rent trucks. Very clean. Easy to get to. Nice people working there.
RONALD C.Overcharged!
JACLYN T.I don't have any suggestions for improvement at Midgard. The location was clean, orderly, and convenient. The staff was knowledgeable, professional, and especially helpful. This U-Haul location was the best I have ever used and the one I will go back to for future needs.
REX S.This is not my first time using this facility. I have been treated with genuine courtesy and found well-kept equipment the tree times I've used this specific facility.
ISMAEL R.I was overcharged an extra day when I returned the truck on my last day of my reservation and a cleaning fee for a truck that was given to me dirty and of course, no one could help me there. I was told to call in to dispute it.
MCKENZIE F.The person who checked me in was kind, caring, and professional. When I told him my left shoulder became wet during a downpour from a leak at the connection to the shoulder seatbelt, he said he would have it checked before renting the van again.
VICTOR C.