Customer Reviews for Midgard Self Storage Savannah
(U-Haul Neighborhood Dealer)

Évaluation :

2

Actually be open when they say and provide a code for sunday

Évaluation :

3

Yes my rates are above average okay but I would not recommend because rep wasn't friendly. Very dry and uninviting. She still did what needed to be done and explained directions well. If she was friendly and more inviting i would recommend the location.

Évaluation :

1

This location needs to communicate with uhaul for after hours drop off or weekend drop offs. I dropped trailer off on 12/24/22 and the uhaul personnel was no help. I could not access the drop off location because it is behind a gate. Horrible experience.

Évaluation :

3

Staff were very helpful in the office, but no physical assistance was available.

Évaluation :

4

The cab of the cargo van was filthy. There was dog hair and dirt all over the seats. It smelled like dog as well. The surfaces of the cab area were dirty and sticky. This vehicle only had 4800 miles on it. When I opened the cargo area before leaving the site, I found trash and cardboard. The local agent swept this area out, but I had to clean the cab area when I got home before I could us the truck. I should receive a discount for having thoroughly cleaned the truck before it was returned!

Évaluation :

5

Check oil, oil light came on after 30 miles

Évaluation :

1

I came to pick up my uhaul and the store was locked and they had gone fishing. I was to pick up my truck with online and a key code which I could not get. I ended up calling uhaul and moving my reservation to another store. This place was very unprofessional

Évaluation :

1

If it is an after hours location give the customers the code to get into the gate!!!!!!!! We sat at the gate on hold waiting to speak with someone on your “24/7 line” for 45 minutes and the same with the online chat and NO ONE ever answered. Then the next day sat on chat for an hour and a half for the uhaul person to tell me I don't know, leave the truck with the keys in it in front of and blocking the gate. I want to be refunded for my uhaul immediately.

Évaluation :

3

The box truck that was rented to me was damaged. There was damage to the roof of the box portion. There was standing water inside the box of the truck. I spoke with a service representative the day I picked it up, the representative was very kind and m did the best she could given the circumstances. It was scheduled as only a 24 hour rental . I had very specific plans and a very specific timeline. The representative guaranteed I complete refund for the rental. I have yet to see the refund.

Évaluation :

5

Both employees were professional, patient, and helpful. Good job!!

Évaluation :

5

I was disappointed when I went to my original drop off location at 2201 Skidaway Rd Savannah GA 31404… upon arrival they said they had no room to accept my return and that I had to travel across town to return. It was frustrating as I had no advanced notice of this change, and it was terribly inconvenient.

Évaluation :

4

Easy peasy! The way it ought to be. Thanks!

Évaluation :

5

Nothing… staff was great and the 9 foot van was new, clean, and exceptional. Was very impressed overall.

Évaluation :

4

This is definitely not a 24/7 drop off location. A gate access code is required.

Évaluation :

5

Love this place they so friendly. Thank you

Évaluation :

5

Very quick and efficient drop-off. Great experience!

Évaluation :

1

The gate to the location was closed which made us late. The truck was empty on gas so that was very inconvenient.

Évaluation :

5

Location has a gate. Need to provide access code to customers.

Évaluation :

5

Excellent service very helpful Team went above and beyond

Évaluation :

3

The truck we picked up had lots of trash in the front seat. Even though I reported it, we still had to clean it out to avoid potential fees.

Évaluation :

5

Kinda hard to get into the facility at the gate

Évaluation :

5

Efficient and friendly! These guys did an amazing job and were right on time.

Évaluation :

4

Fast & efficient pick-up in Savannah

Évaluation :

4

My drop off was on July 4th, so the office was closed. I tried checking out on the website, but it kept redirecting me, and never let me check out. I finally got ahold of customer service who was able to check me out, but again, a 10 minute job took about 90 minutes.

Évaluation :

5

The staff was so kind and efficient. They explained the different costs and were patient with me for asking questions. I will definitely use this location again and recommend them to others.

Évaluation :

5

Nothing. Everthing was top notch especially the customer service.

Évaluation :

1

I was charged a gas fee when the tank was filled to 1/4 per the contract. Jenna Dean, regional manager, asked for a photograph of the gas gauge as proof for a refund, which is not contractually documented in any papers I received. Contacting regulatory bureaus in your state to report this practice.

Évaluation :

2

My reservation was canceled by email the day I was to pick it up. The location to pick up the trailer was changed by email. It may be that most people who plan to use your services are on the road so a phone call or text would be better. We did not think to read our email until we arrived at your facility. A contract is a contract. When I arrived to pick up my canceled trailer I had to start the application over and your computer system was down. Were it not for the young lady at the desk who found a supervisor to do the entire application by phone we would have been in an extremely bad situation. Could you imagine not having the means to haul my daughters entire belongings back home? I probably would have brought civil charges against your company.

Évaluation :

1

Wasn't able to get into the gate until someone came out because it was after hours. Received a call asking if I want to extend my time Because they didn't realize the trailer was already on their lot and they charge me for another day when I turned it in Early.

Évaluation :

1

I was not given access to the building until I got there and I had to call the office and they did not know how to get the gate open for me. They did not have the truck I had a reservation for, which I had made three weeks in advance. They tried to send me to a different location but there wasn't one in the area. Then they checked in a different, bigger truck, which we ended up taking. This truck had a stripped and flat tire which we had to pull over within the first twenty minutes of our route to take care of. Then the dispatcher took two and a half hours to get to us. Horrible experience.

Évaluation :

5

I was traveling from Florida to north Carolina reserved a rental to tow my grandson truck . Went to first u haul where reservation was made all tow dollys damage lady referred us up the road to second place they did not even rent tow follies . Tgen they sent us to a uhaul place 205 his was broken and fella was rude. Finally called 800 number after 5 hours in heat and 4 prior husks with no results and a nice gentlemen found us mid grade rentals 50 min away and he made sure they could help us . And for the first time a uhaul dealer was compassionate and had what I needed and was super kind and helpful we finally got on road 5 hours later so thank you mid grade and very sad the prior 4 uhaul places did not have a clue and should not list they have something and a customer can't get it . Shame on them and great job mid grade and the girls.

Évaluation :

5

Easy peasy drop off! I did an after-hours self-drop off.

Évaluation :

5

Overall great experience the individual that helped me was really nice and I enjoyed working with them it was a pleasure

Évaluation :

5

no problem drop it off

Évaluation :

2

Only one truck in the yard was rentable the rest were damaged. It was dirty with cigarette ash in the cup holders.

Évaluation :

5

Keep up the good work...

Évaluation :

4

The physical accessibility of this facility is the only thing that I think could be improved. (Is a gated facility)

Évaluation :

4

In the cab I would warn future customers not to use the phone charger because it fried my phones. All three of them. Had to buy a new phone.

Évaluation :

2

I had spoken to employee over the phone about dropping off truck. I had to get approval code from U-Haul which was fine. When I arrived shortly after phone call there was a car there, door to office was locked, nobody answered phone and I searched the grounds looking for help and never found anyone. I put the rented items inside the cab and locked it. The gas tank was fully filled and back was clean and swept. I returned the truck a day early and it never showed being checked in the following day. I called the main U-Haul # and they had to call over there and find out what was going on. The truck finally showed it was returned almost 24 hours later. This experience was really unnerving considering what an expensive piece of equipment a truck is!!!

Évaluation :

3

Have the equipment available your website says is available. Left high and dry day before at 8800 Abercorn. Drove 6 hours to pick up truck/car carrier, not there. Had to wait until next day to pick up at this location. Dispute on gas left:returned. It was on empty when I got it, thahts way I returned it. Now you want to cgarfe me $101 dollars, total rip off. You should not require customers to take pictures, that should be done by business and stressed how important. They never said anything.

Évaluation :

1

I sent a long email about this but long story short, horrible experience. They are listed as a self service location (false advertising) and when I showed up to pick up the truck at 10am, was told I had to come back at noon when they opened. It then took an hour to get the truck, so I was 3 hours behind schedule. i was also told if i returned it after their closing hours (4pm), I would be charged extra. I arrived at 3:45 PM to return it and was still charged the money. They also could not adjust my hours and said any complaints would have to be sent through UHaul. I am hoping to be refunded this inconvenience.

Évaluation :

3

The Midgard service manager there gave me the impression that the additional charge of $76 (additional gas & excessive mileage) was a credit !! I will be notifying U-HAUL customer service about this additional credit card charge of $76 that I was charged at the drop off site.

Évaluation :

2

After being diverted from my original pick up destination, the place I was sent to did not have the equipment I needed, so I ended up taking a larger truck with no dolly.

Évaluation :

5

Tasha was extremely patient and helpful with us while we sorted out our payment and stayed a little past the end of her shift to make sure everything was in order and then went above and beyond and offered us a ride home. It was one of the best customer service experiences I've ever had. If you can, please extend our sincerest thanks to her and give that woman a raise!

Évaluation :

1

Our experience here was not good. The day before our rental, we received a call to change to size of our truck due to availability, which was fine (as we ended up with a bigger size). However, when we arrived to get our truck, the lady was not aware of our reservation. She had an attitude right off the bat and claimed that we didn't call there to reserve . Initially claimed they didn't have the equipment. Despite my providing our reservation number, She didn't know how to check us in. Had to call her supervisor who then told her to let us know we needed to go "where we were assigned". After clarifying (again) and showing proof that we were "assigned" there, She then told us she didn't know how to rent us the truck in the computer, as they just started renting U-Hauls. My husband was actually able to go online on his phone and trouble shoot on his own and get us checked in himself after being there for about 25 minutes. She never apologized for confusion or inability to check us in on her part. When we arrived to the truck (she didn't not go out with us to make sure everything was ok), the truck looked like it had been sitting there for years. Rusted wheels. Had tree limb stuck underneath. And the back had not been swept out. It did end up running well though and got the job done. On top of this,the lady who checked us in was not masked and kept sneezing and moaning about not feeling well. Even complained to her supervisor on the phone with us standing there that she didn't feel well. Very unprofessional and inconsiderate in the middle of a pandemic. UHaul did great responding to us and equipment ended up being fine. But this pick up location not so much. Ended up going elsewhere to buy more packing supplies so we wouldn't have to deal with them more.

Évaluation :

5

We dropped the vehicle off on a Sunday morning early so no one was there yet. Drop off area was easily accessible and well marked. The sire was very clean.