Customer Reviews for Midgard Self Storage SR70
(U-Haul Neighborhood Dealer)

Évaluation :

4

I found it difficult to return a vehicle using the app. I went into the unoccupied store and spoke to the virtual reality representative representative, she told me she could not help me with returning the vehicle, I had to call the store number where no one was in. Took approximately forty minutes, I finally found someone on the phone.That could help me return the vehicle. On the app it told me to scan the barcode, There is no indication where the bar code is on the truck making it difficult to return.

Évaluation :

4

A little confusing to begin with but the van was very clean and worked great

Évaluation :

1

I waited at the U-Haul facility for an hour before my vehicle could be dispatched due to issues with U-Haul's system and lack of available in-person help. From 1:30 to 2:15 the U-Haul app/website/system was inaccessible. When it finally was restored, it took 10+ minutes to get the code for the key lock box, only to find that the keys were not in that lock box when opened. I spoke with 6-7 "virtual managers" who were all pleasant people, but absolutely useless in addressing the onsite issue (missing/misplaced keys). The net of the situation was I could not complete my move in its entirety because of the delay and the schedule for the help I had. Extremely disappointing and frustrating. While the system being down is no one's fault in particular, the lack of onsite help most certainly is.

Évaluation :

1

Horrible experience arrived at the location at 9:00am i didn't get into the truck until 10am i had a schedule move at 9:30 i was an hour late. That virtual check in is the worst ever. I was given three different wrong codes and i took the representative 8-10 minutes each time to come back to the screen. As a employee moving helper and costumer i was very disappointed.

Évaluation :

4

The virtual attendant at check-in was a little weird but a very nice young lady helped when I returned the truck.

Évaluation :

1

Hate virtual Hire some people

Évaluation :

4

the online process takes too long. very hard to get key out of box

Évaluation :

4

Odd not having someone physically present but it worked. Merci.

Évaluation :

4

Cell service dead spot at facility made it difficult to do online checkin and return. Had to see staff for assistance

Évaluation :

1

Process is confusing. No one there so virtual person only . Should not have to have your phone to rent. Bad Internet at location so downloading app was problem. Virtual assistant does not have app so could not help in process. Finally on return app did not work for photo so have no idea if actually registered I returned equipment. Terrible experience.

Évaluation :

1

Being told that I would be charged $20 for a staffer to close out my rental if my Uhaul app wasn't working was insulting. I also didn't enjoy dealing with someone remotely over a video feed. Will not be going back to this location.

Évaluation :

5

I loath the pickup and drop off process. Pay a goddamn person!!!

Évaluation :

1

U-Haul's online check-in and check-out process was difficult with a smartphone and the remote assistant (from South Carolina) was not helpful. The signal strength for a cell phone at this location was almost non-existent. I had to move around the store to get a signal strong enough to download the app, and then the program was unable to verify my location. I checked and double-checked my phone to insure that the location feature was unlocked and working, yet the app was still unable to verify my geolocation. I had to call U-Hall for assistance, which took more time to check-out. Frank, who answered the call was very helpful, polite and professional, as was the tech assistant who helped me. But over-all, my experience with online processing was frustrating, time-consuming, and ineffective. It still took a human being to check-out properly. If I use U-Haul again (unlikely) I will not use this location, or any other franchise location that does not have a human onsite.

Évaluation :

4

It took 20 minutes after my on line check in to get the keys to the vehicle. The virtual assistant had to keep checking how to extract them from the lock box and finally a human being had to assist. It would be helpful; if the location and code with clear instructions is given when the online check in is completed.

Évaluation :

1

The parking spots were normal (car) sized making it nearly impossible to walk between the trucks (like required to take your picture). App check in process cumbersome.

Évaluation :

1

Took an hour to pickup a vehicle we already paid for and scheduled the day before Phone support did not respond or hung up while we were speaking w them.

Évaluation :

1

Have the equipment ready when it is supposed to be. I was supposed to have access at 8 AM. Keys to the truck were behind a locked door that did not open until 9 AM. Furthermore, I requested a furniture dolly as part of the rental agreement. None was provided and no person was available to assist with getting one. I was unable to close out my rental online. The message I got was system problems. When I called customer service I was told I would get a receipt before 6 PM Saturday. Finally was emailed a receipt at 11 AK Monday morning. I can not recommend this location or UHaul based on my experience. Definitely not easy to do business with.

Évaluation :

1

The hole process from renting the truck to picking it up and dropping it off is a big hassle.

Évaluation :

1

I reserved an pplince dolly with the truck I rented. The reservation was accepted but when I arrived to pick up the truck and the appliance dolly, there were no appliance dolly. I had to go around searching for an appliance dolly

Évaluation :

3

The attendant at the location was rude and said they were going virtual. iPads were not even set up yet, needs to improve customer service.

Évaluation :

4

Give pre-use operation instructions like how to set the side view mirrors etc.

Évaluation :

5

Have hand fillet available for rent Selected on order but when we got their they were not available

Évaluation :

5

Very tentative and understanding. Will only use this location

Évaluation :

5

Since the Uhaul part is partnered with a business that's not open on Sunday, it won't do much good to suggest to be available on Sunday. But that would be my only suggestion. Everything else was great.

Évaluation :

2

My furniture, pads, and furniture dollies we’re not in the truck.

Évaluation :

4

I had a pickup of truck scheduled for 12:30 yet the office was closed and I had to go find an employee to open the office. Management should be in the office when it is known that a customer will be coming in at a specific time.

Évaluation :

4

The customer before us was a hour and half late. Which mess up our plans. You guys need more equipment if you're going to have your system work.

Évaluation :

3

un prepared

Évaluation :

3

You're asking for a review and I haven't received my final bill. Location stated that it would be emailed to me. So the checkout/ return process is very poor.

Évaluation :

5

Great service. Complete opposite of my pick up location.

Évaluation :

5

This was ny far the best experience ever with UHaul. Clean. Extremely affordable. Excellent van rental. Backup camera too. Easy to drive. Safe. Easy to check in and out. Couldnt be any easier. Will definitely use this facility again. If I could give a 10 I would.

Évaluation :

1

Staff was very unprofessional. And I was charged for something that was charged on the truck that was broken upon renting the vehicle

Évaluation :

4

Great people! Very helpful. Everything was clean and neat. Great place to do business

Évaluation :

5

smooth transaction

Évaluation :

4

Tires pressure was low. Other than that it was clean and fine.

Évaluation :

3

Location was OK, but Uhaul sucks. You make reservations and the items you reserve aren't even there. Much wasted time.

Évaluation :

4

Faster check in

Évaluation :

3

If you do not have the requested items make the correction so, when said items are returned, the correct number is expected.

Évaluation :

5

We work in Real Estates. I have used your services multiple times. I have also recommended your facility to my clients who lease storage units, and contracted moving companies that were listed at this location.

Évaluation :

5

The representative (Jacob) was professional and considerate. He did a great job.

Évaluation :

1

The guy would not check in the truck until after I left. The guy marked the gas as almost empty. I stopped and put gas in to avoid the charge and he lied about the return gas level and charged me $74. Luckily I took a picture of the gas and end miles before I left the truck. I even told him that the truck was filled to the same gas level, the rented furniture covers were in the back, the miles were 1,5 miles below the allowed, and the truck was cleaned out. I called back after the additional $74 charges and he said there was nothing he could do. He gave me a number to call, which I did and the lady listened to me and once I said I had the picture to prove it, then she reversed the charge no problem. She did not require me to produce the picture, but I have it just in case you would like it. She was very helpful. She also mentioned that the check in people have a bad habit of doing this regularly to make the extra money that it provides. The fact that an employee of U-Haul tells me that it is a regular practice and that U-Haul knows about it and has not addressed the issue is very troubling. I would not do business at this location again, Midgard Self Storage, 8785 State Road 70 E, Bradenton, FL 34202.

Évaluation :

5

S.O.

Évaluation :

2

Waited an hour to be helped. Wasted time giving all the same information that was given when reservation was made on line. Poor experience.

Évaluation :

4

Reservations are not really reservations

Évaluation :

3

The clerk was very nice. Had a hard tim entering my info into computer. The truck was filthy and stinky. Trash in both doors and the receipt from the last renter Sabrina Gibson. Your welcome Sabrina. I cleaned the mess you left behind.

Évaluation :

5

Not sure of the advantage of online check in. Still had to go inside to pick up key. Check out was more in line with what I expected as the rental location was closed. Overall experience was great.

Évaluation :

5

Jasper was very helpful and and made the whole experience easy and pleasurable. The van was an excellent ride as well. Merci.

Évaluation :

5

The manager Paulette Boehlke and her associate were excellent!!! Great, great customer service. A rare find in this day and age. Thank you. These people are a huge asset to your business.

Évaluation :

5

One of the best places I’ve used so far

Évaluation :

5

The local staff is incredibly helpful and attentive.

Évaluation :

5

Drew made the experience quick and convenient.

Évaluation :

5

Your service was superb. Just do for the next customer what you did for me. Jim W.

Évaluation :

5

Staff was great upon checking in and return. Reliable truck, equipment, and blankets. Phone calls returned promptly prior to check in. Extremely impressed by operation and all team members.

Évaluation :

5

Easy to reserve and excellent customer service!

Évaluation :

3

Truck was not available for 2 hours until after reservation time, caused moving day to be much more stressful

Évaluation :

5

On the way to destination, a message appeared to get get the oil changed . Also, the van was not wiped clean in the driving/ passenger area. I had to wipe dash, seats, arm rests, etc. Not sure if the back of the van is to be vacuumed? It needed it!!!!

Évaluation :

5

ok