Customer Reviews for Midland Self Storage
(Concessionnaire U-Haul dans le voisinage)

243 évaluations

1802 112th St E   Tacoma, WA 98445

(253) 537-3111

Heures d'ouverture de l'établissement

  • Lun - sam : 10h am à 5h pm
  • Dim : 10h am à 4h pm

Services dans cet établissement :

Pour nous contacter

(253) 537-3111

1802 112th St E
Tacoma, WA 98445

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 10h am à 5h pm
  • Dim : 10h am à 4h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Arianna S. 
Évaluation :
5

Professional service quick response

IURIE C. 
Évaluation :
2

When I went to pickup 20 foot truck, they gave me the keys, it was pouring rain, and on the first attempt to use windshield wipers, I noticed driver side wiper was totally missing. I let the agent know, and she took one from another truck(too small)but was better than nothing, but still hard to see. The truck had a belt that needed replaced and it squeeled and slipped a lot. This is the worst experience and the poorest maintained equipment I've ever rented from uhaul. Not happy, I will consider other options next time.

DARREN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laney P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDY T. 
Évaluation :
5

It was the two ladies in the store that did it for me. They were exceptionally helpful and polite. Keep them if you want to brighten your customers days.

KIANEE L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHAW J. 
Évaluation :
5

If not using on line booking, pick up and return, have someone remind driver to take pictures of odometer in and out. I didn't know to do this the first time I rented and there was a discrepancy. The second time, I did it all through the app & I was prompted to do it & it made things much easier! Otherwise, everything was great, especially at this location. Staff was very helpful and friendly.

Angela S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ellen W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH N. 
Évaluation :
5

Wonderful staff...customer service. I noted that the reviews for this location gave it a 5 star. Definitely!!!!

sam H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOEY M. 
Évaluation :
5

Vehicle was ready for us. Process was easy and Amanda was so helpful.

James S. 
Évaluation :
5

Everything was great! We were in and out in no time when picking up the vehicle and returning it. Best UHaul experience I've had with your company!

Melanie K. 
Évaluation :
4

Two thumbs up

JAMES T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL R. 
Évaluation :
5

Outstanding customer service the agents our well knowledge d and helpful

MINERVA M. 
Évaluation :
4

The tire was so low and I tried to reach for help but they kept me on hold for 1hour until I gave up

Ruth W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES PETER B. 
Évaluation :
1

I payed for two furniture dolly's and the location only had one available, I marked this when I received the vehicle. Once we returned everything, I marked I only received one and did not want to pay for a dolly I never used. I was then told in the app I would be contacted by U-Haul to dispute the charge. Never received a call and was charged for the use of two dollys when I only was given one and was only able to use one.

Jorge T. 
Évaluation :
5

Great storage unit and wonderful, helpful staff!!

RICHARD RENE T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SKYLER G. 
Évaluation :
5

Thank goodness the store was open and staff could check me in because your Online check in app didnt work At all in two different devices.

GINGER P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KERRI P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brendan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Malissa E. 
Évaluation :
5

Friendly - efficient service

Diana B. 
Évaluation :
3

Open earlier and/or don't leave pick up time prior to opening hours an option. Planned for a 8am pick up and didn't open til 10am. The hours of operation on the window said 930am..?

RICHARD E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenda T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nickolas P. 
Évaluation :
5

I had difficulty returning since office was closed for lunch past the time mentioned. I had to do it on my phone which was difficult for me.

Carol T. 
Évaluation :
5

The only problem I had was I'm 6 4 with bad knees and there was absolutely no legroom in the truck very uncomfortable but the girl in the office was awesome

Joel S. 
Évaluation :
1

Charged for petrol, we took picture of fuel gauge showing proper refilling. Apparently they need to nickle and dime people! Unprofessional!!!

Tinashe M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denetra B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deena W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Denise P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard M. 
Évaluation :
5

Very satisfied ??

Fredrick R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynda L. 
Évaluation :
5

I couldn't have made this easier if I had tried. I rented the truck over the phone rather than booking it online. When I arrived to pick up the truck, it was ready to go. The entire process from booking to getting the keys took less than 10 minutes. Amanda was super helpful and friendly. Very efficient. She is a great example of how to provide superb customer service. I would highly recommend Midland over other U-Haul locations I have used.

Mellissia C. 
Évaluation :
5

This location needs more variety of trucks.

Fredrick R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa D. 
Évaluation :
5

I don't even know because I think all is perfect

Christian C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wanda H. 
Évaluation :
5

I reserved a 20 foot truck 9 days prior to me needing it. I received a call morning of pickup that not only had changed the location of rental but the size as well. I will never use uhaul again. Terrible customer service.

Jacob W. 
Évaluation :
1

I was called about taking someone else's truck keys when we couldn't even figure out how to get our own u haul keys

Sandra J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Katrina G. 
Évaluation :
5

staff was very professional and kind. would use again!

Todd F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gunnar A. 
Évaluation :
5

Nothing..experience was wonderful

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELENA M. 
Évaluation :
4

Radio didn't work. Oil leak.

Patricia W. 
Évaluation :
5

Make sure the radio works as well as everything else. Merci!

AC N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHAN C. 
Évaluation :
5

Thanks for providing this service!

Gregory O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chrystal M. 
Évaluation :
5

Rien

Herbert G. 
Évaluation :
5

Great customer service!

Johnson D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan H. 
Évaluation :
3

There was no one there to rate.

Shannae P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norris S. 
Évaluation :
3

Pulled off of the lot with rental truck and noticed it had only 3/4 of a tank of gas and my paperwork said it was full. I was in such a hurry to get moved i didn't have time to worry about it. I returned it full because I didn't want them to charge me extra. I put in 35 dollars in gas to drive 21,6 miles.

Cory B. 
Évaluation :
5

Staff was great, got me in and out both ways. Could not have been better

Kelly C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnson D. 
Évaluation :
5

No recommendations.

Greg O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kiersten B. 
Évaluation :
2

Manager said I couldn't drop off the truck at this location even though I had a reservation. She argued with me and said she needed to call corporate after I showed her I indeed had a 24/7 online reservation. Her attitude was so opposite and offensive compared to the SeaTac location.

Ashley B. 
Évaluation :
1

The truck broke done. ( I had to go buy a set of battery jumper cables to get it started. Called uhaul and got nowhere. I want my money back plus the cost of the jumper cables $22. You delayed me and other customers waiting on the truck. I will never rent from you again based on my recent experience. Not that any of you actually care and will do something about it.

JOHN V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMIE J. 
Évaluation :
5

Natalie was very professional and courteous

TOIYA G. 
Évaluation :
5

The lady running the place was awesome and friendly!

Nikki L. 
Évaluation :
4

The agent was new but helpful. I was told that the mileage allowance was 40. However, the printed contract showed 30 so I was charged for an extra 10 miles.

Richard L. 
Évaluation :
5

Top notch. Could not have been better.

Laura J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela B. 
Évaluation :
5

Nothing the place was well maintained and very clean Working w/ Natalie made our day go smooth ... Thank you Natalie.

ANNA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa C. 
Évaluation :
5

Very helpful and friendly staff. Natalie is wonderful.

Mark G. 
Évaluation :
1

Customer and uhaul member should do a walk through of the truck together and verify where the gas meter is at.

MARIA M. 
Évaluation :
5

Natalie was awesome.

Mark G. 
Évaluation :
5

Natalie Is Awesome, and her customer service is outstanding!!

Charmagne B. 
Évaluation :
5

I am very impressed with Tina, the clerk who cheked in my 10 ft truck. I had taken the truck to the wrong location and she went out of her way to call and get instructions on how to receive the truck at her location so I didn't have to take it to a Tacoma location a long way from where I was. Thanks again Tina.

susan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Virginia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brittany J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce D. 
Évaluation :
5

Everything was awesome! Natalie was a great representation to your company, good Customer Service!

Otis D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott L. 
Évaluation :
1

Was never told that place I picked up storage closed at 6pm. When I finished moving at the time on my receipt and called customer service to see how to go about returning uhaul I was told that I would have to return uhaul the next day because there was no drop box which was a lie and I found out the following day after missing half of work that I could have dropped the key off and left the truck that night. I will never use them again.

Shaneka L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roxanne M B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg S. 
Évaluation :
5

Matthew was awesome to work with!!!

Felise L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alexandra H. 
Évaluation :
5

I was so impressed with the customer service I received. Matt was very knowledgble, helpful, considerate

Santos R. 
Évaluation :
5

Jennifer was wonderful and very easy to work with. It was my first time renting from Uhaul but my husband's family has in years past and his experience was mostly negative. I was very pleased with the level of service we received at Midland Self Storage.

Kealoha T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shane S. 
Évaluation :
5

U haul system sucks. I went into the large Uhaul in Spanaway, WA to make a reservation but they said the system was unable to make a reservation. Went to a business that had uHaul as a side business and they were able to override the reservation system and make the reservation. UHaul, get your act together with your computer upgrades. Also, delete my credit card data. You shouldn't be keeping that data on file.

richard D. 
Évaluation :
5

Easy

Cecil C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNSON D. 
Non les évaluations ont été soumises pour cet établissement.

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