Associates not available when needed. Didn't have truck that was supposed to be guaranteed.
Keiosha J
Customer Reviews for Midland Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The customer service was excellent at midland self storage 1802 112th St Tacoma,Wa 98445. Stacy's customer service skills were excellent.Renting was a breeze. They always have great customer service thanks.
Donaubrey SI had to wait well over an hour to get my truck because there was something wrong with the system. No compensation for my time or much care for the fact I had to stand there for an hour and 30 mins. Truck was dirty and the person behind the desk said she knew it was and that uhaul doesn't give them anything to clean it so it has to just stay that way. Really? Just an all around bad experience.
Josh CAlthough they have only one pickup truck . I had a very good experience as a customer. I called first and asked what I needed to have to qualify for renting the vehicle. I went in and I was helped by a young lady behind the counter I spent less than 10 minutes in there and then I was on my way. When I returned the truck I brought it back fueled up and ready for the next person to rent. I gave the keys to the young lady behind the counter and she said I didn't have to wait if I didn't want to that she would take care of everything and send me an email. And she did exactly that everything went well thank you so much I will bring from them again
Alan KFriendly knowledgeable staff, easy to work with and everything went well.
DANIEL MAwesome quick service!!! Thank you 😊
Daisy RFind seat adjustment on rental pick up for short people :)
Veronica GRien
Joseph RThe lady in there was so friendly and helpful. I would recommend thus place because of her.
sterling sWas charge for gas though I refilled it exactly to where it was when given to me. Will be calling location tomorrow.
DAVID MClean the inside of the trailer before renting it out would be nice. I had to sweep and mop the trailer before loading stuffs it was muddy and lots of grass inside it
corina cProfessional service quick response
IURIE CWhen I went to pickup 20 foot truck, they gave me the keys, it was pouring rain, and on the first attempt to use windshield wipers, I noticed driver side wiper was totally missing. I let the agent know, and she took one from another truck(too small)but was better than nothing, but still hard to see. The truck had a belt that needed replaced and it squeeled and slipped a lot. This is the worst experience and the poorest maintained equipment I've ever rented from uhaul. Not happy, I will consider other options next time.
DARREN HIt was the two ladies in the store that did it for me. They were exceptionally helpful and polite. Keep them if you want to brighten your customers days.
KIANEE LIf not using on line booking, pick up and return, have someone remind driver to take pictures of odometer in and out. I didn't know to do this the first time I rented and there was a discrepancy. The second time, I did it all through the app & I was prompted to do it & it made things much easier! Otherwise, everything was great, especially at this location. Staff was very helpful and friendly.
Angela SWonderful staff...customer service. I noted that the reviews for this location gave it a 5 star. Definitely!!!!
sam hVehicle was ready for us. Process was easy and Amanda was so helpful.
James SEverything was great! We were in and out in no time when picking up the vehicle and returning it. Best UHaul experience I've had with your company!
Melanie KTwo thumbs up
JAMES TOutstanding customer service the agents our well knowledge d and helpful
MINERVA MThe tire was so low and I tried to reach for help but they kept me on hold for 1hour until I gave up
Ruth WI payed for two furniture dolly's and the location only had one available, I marked this when I received the vehicle. Once we returned everything, I marked I only received one and did not want to pay for a dolly I never used. I was then told in the app I would be contacted by U-Haul to dispute the charge. Never received a call and was charged for the use of two dollys when I only was given one and was only able to use one.
Jorge TGreat storage unit and wonderful, helpful staff!!
RICHARD RThank goodness the store was open and staff could check me in because your Online check in app didnt work At all in two different devices.
GINGER PFriendly - efficient service
Diana BOpen earlier and/or don't leave pick up time prior to opening hours an option. Planned for a 8am pick up and didn't open til 10am. The hours of operation on the window said 930am..?
RICHARD EI had difficulty returning since office was closed for lunch past the time mentioned. I had to do it on my phone which was difficult for me.
Carol TThe only problem I had was I’m 6 4 with bad knees and there was absolutely no legroom in the truck very uncomfortable but the girl in the office was awesome
Joel SCharged for petrol, we took picture of fuel gauge showing proper refilling. Apparently they need to nickle and dime people! Unprofessional!!!
Tinashe MVery satisfied ??
Fredrick RI couldn't have made this easier if I had tried. I rented the truck over the phone rather than booking it online. When I arrived to pick up the truck, it was ready to go. The entire process from booking to getting the keys took less than 10 minutes. Amanda was super helpful and friendly. Very efficient. She is a great example of how to provide superb customer service. I would highly recommend Midland over other U-Haul locations I have used.
Mellissia CThis location needs more variety of trucks.
Fredrick RI don’t even know because I think all is perfect
Christian CI reserved a 20 foot truck 9 days prior to me needing it. I received a call morning of pickup that not only had changed the location of rental but the size as well. I will never use uhaul again. Terrible customer service.
Jacob WI was called about taking someone else's truck keys when we couldn't even figure out how to get our own u haul keys
Sandra Jstaff was very professional and kind. would use again!
Todd FNothing..experience was wonderful
John MRadio didn’t work. Oil leak.
Patricia WMake sure the radio works as well as everything else. Merci!
AC NThanks for providing this service!
Gregory ORien
Herbert GGreat customer service!
Johnson DThere was no one there to rate.
Shannae PPulled off of the lot with rental truck and noticed it had only 3/4 of a tank of gas and my paperwork said it was full. I was in such a hurry to get moved i didn't have time to worry about it. I returned it full because I didn't want them to charge me extra. I put in 35 dollars in gas to drive 21,6 miles.
Cory BStaff was great, got me in and out both ways. Could not have been better
Kelly CNo recommendations.
Greg OManager said I couldn't drop off the truck at this location even though I had a reservation. She argued with me and said she needed to call corporate after I showed her I indeed had a 24/7 online reservation. Her attitude was so opposite and offensive compared to the SeaTac location.
Ashley BThe truck broke done. ( I had to go buy a set of battery jumper cables to get it started. Called uhaul and got nowhere. I want my money back plus the cost of the jumper cables $22. You delayed me and other customers waiting on the truck. I will never rent from you again based on my recent experience. Not that any of you actually care and will do something about it.
JOHN VNatalie was very professional and courteous
TOIYA GThe lady running the place was awesome and friendly!
Nikki LThe agent was new but helpful. I was told that the mileage allowance was 40. However, the printed contract showed 30 so I was charged for an extra 10 miles.
Richard LTop notch. Could not have been better.
Laura JNothing the place was well maintained and very clean Working w/ Natalie made our day go smooth ... Thank you Natalie.
ANNA RVery helpful and friendly staff. Natalie is wonderful.
Mark GCustomer and uhaul member should do a walk through of the truck together and verify where the gas meter is at.
MARIA MNatalie was awesome.
Mark GNatalie Is Awesome, and her customer service is outstanding!!
Charmagne B