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VICKIE C
Customer Reviews for Midwest Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The quote I received was not honored; it took having to call customer service to get it right. After they assured me that the price was right and they added the miles on the contract and assured me that I had 290 extra miles under the agreed on price, they tried to charge me extra at checkout per mile. I am now having to dispute charges after having talked to customer service already about this charge. There is something they did wrong on their end and they did not honor the contract that I signed but they are acting like it was my fault and I'm making stuff up and it's still not sorted out and now I "owe" uhaul money. It is still in dispute. This is exhausting and no one has helped fully resolve this issue yet.
Sophia LGreat service and friendly personnel. These two qualities ALWAYS make the transactions great!
DARLENE MSuper friendly, fast, and convenient
Richard SExcellent service on our return. Quick and friendly
Josh Hfollow his lead on making the customer experience amazing
TROY TMet me in the parking lot, verified I had everything out of the truck. Very quick and easy process! Je les recommanderais sans hésiter!
Joseph ZThe U-Haul staff at this location is amazing. They really work with you to find you the right fit of vehicle so that you can take care of your moving mission.!!! Thank you Steve and crew!!!
ROBERT YExcellent customer service. Very easy process. We will definitely use again. David and Cathy Harmes
Kathy HReturned after they closed, familiar with the location so it was easy. Makes you take a million photos on the app to make sure it's turned in which was slightly annoying.
Lauren BWaited 2 hours no truck Yelled at when I dropped off truck at time per what we agreed They lied about a discount because I waited 2 hours While having the truck they called yelling I had not returned it, because they don't communicate with each other about what they say. Worst experience ever
Alexandra SFriendly and helpful staff!
MARTI KFriendly Staff. Great too work with.
Barbara RVery friendly and helpful.
RONALD RNothing I can think of to improve.
Dan WI rented a van truck for a four hour window, while it was very easy to reserve the truck, picking it up was a whole different experience. We checked in - in person and when we got the the van, the worker was going to move it for us out of the very tight parking place. He jumped out of the van and radios inside asking to bring out a bag because there is a cat in the van. Yes, a living cat. We walked over and saw that there was indeed a cat inside and a few piles kf cat poop. Long story short, the worker who checked in the van, didn't actually inspect the van. We have allergies to cats and we told them that. They did accommodate and provide us with a different vechile and did not up charge us but I have never experienced a living animal in a uhaul rental. I hope to never experience that again.
Erica KThe people at this location are very friendly and helpful. You can't go wrong.
Kevin BFaster service
Cheriselavaghn NDrop off was a breeze
Stacey BIt was very frustrating experience. It was crazy that the van was at 7/8 of a tank when I picked it up. It's next to impossible to get it back to that exactly so I ended up filling it up all the was basically so it cost me 20 dollars extra. Then the van was dirty so it's hard to inspect to see if there was any scratches or dents that were covered up by dirt or mud. The back of the van had dirt all in it and was dirty. Then employee ended up just throwing blankets in the back and stay to lay that on the floor to cover the dirt. Both at pick up and drop off both employees were very rude. I am extremely disappointed in my experience.
TIMOTHY SYou estimate the mileage for my move at 120 , I still had to drive from dealer to house , then from new house back to dealer . That why I was over 27 miles which I was billed for . That's what was wrong ,
William SOur customer care guy was Dave and he was patient, genuinely kind and helpful. Thank you, Dave!
Janine AGreat service great employees! Very helpful.
richard mAce Hardware/ U-Haul of Manhattan, Kansas has an excellent selection of equipment, materials and superb customer service.
Alan RYou really need to just have the vehicle full of gas and refill it before you take it back to where there is no exceptions about it.
Dale BThis was my first experience using U-Haul to move. The staff was very patient and thorough during check-in and made sure I had everything I needed. I'm not planning on moving myself again, but I have 4 kids who will move frequently in college and as young adults, I absolutely will pay for this service for them for the convenience!
Amie WOil was due before I picked up the truck. And not clean when picked up the truck.
Joseph CStaff was friendly, except that truck had black dog hair all over passenger side seat.
Talis DTrailer needed to be swept out, otherwise it was fine
jennifer nThere was nothing hidden, and the professional team was excellent
John TOnline drop off took a little bit with all the pictures. Also there was no clear drip off location designated so I wasn't sure where to go
James OEasy drop off
Troyce BRien
MICHAEL RExcellent customer service and a very organized location for pickup or delivery.
Alan RThe employees were very rude and demeaning. They insisted that they could not help me so I must go online so I can do your job. It seems a bit much that I must check myself out using a process which uses my time and physical things that I couldn't do like open the back to take an inside picture. Your current service is like self checkout times 20! Absolutely silly what you are asking me to do for the prices you charged.
Steve MExcellent service
Sajib KFast easy and friendly service
James NRien
Geneva SIt was a good experience to work with you guys and thank you for support and it was really good customer service
BASHERMAL MNot a thing
William MNothing! Your website made it easy to reserve the truck. Your rates seem very reasonable for an in town move. The employee at the Midwest Ace Hardware couldn't have been any nicer or more helpful in explaining everything to me as I have never rented a truck before. I believe his name was Steven and I would like him to be recognized for the outstanding job he did for me!!!
Jean SThe inside cab of the truck was filthy. Some kind of sticky liquid was spilt on the dash at some point and it obviously hasn't been cleaned in a while. I turned it back in exactly how it was given to me, I would suggest the employees give the interiors a once over before allowing the trucks to be rented out.
Anthony W