Excellent customer service. Very easy process. We will definitely use again. David and Cathy Harmes
Kathy Harmes
Customer Reviews for Midwest Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Returned after they closed, familiar with the location so it was easy. Makes you take a million photos on the app to make sure it's turned in which was slightly annoying.
Lauren BrumfieldWaited 2 hours no truck Yelled at when I dropped off truck at time per what we agreed They lied about a discount because I waited 2 hours While having the truck they called yelling I had not returned it, because they don't communicate with each other about what they say. Worst experience ever
Alexandra SagerFriendly and helpful staff!
MARTI KASTNERFriendly Staff. Great too work with.
Barbara RothVery friendly and helpful.
RONALD RILEYNothing I can think of to improve.
Dan WarrenI rented a van truck for a four hour window, while it was very easy to reserve the truck, picking it up was a whole different experience. We checked in - in person and when we got the the van, the worker was going to move it for us out of the very tight parking place. He jumped out of the van and radios inside asking to bring out a bag because there is a cat in the van. Yes, a living cat. We walked over and saw that there was indeed a cat inside and a few piles kf cat poop. Long story short, the worker who checked in the van, didn't actually inspect the van. We have allergies to cats and we told them that. They did accommodate and provide us with a different vechile and did not up charge us but I have never experienced a living animal in a uhaul rental. I hope to never experience that again.
Erica KeefeThe people at this location are very friendly and helpful. You can't go wrong.
Kevin BushbyFaster service
Cheriselavaghn NewDrop off was a breeze
Stacey BryantIt was very frustrating experience. It was crazy that the van was at 7/8 of a tank when I picked it up. It's next to impossible to get it back to that exactly so I ended up filling it up all the was basically so it cost me 20 dollars extra. Then the van was dirty so it's hard to inspect to see if there was any scratches or dents that were covered up by dirt or mud. The back of the van had dirt all in it and was dirty. Then employee ended up just throwing blankets in the back and stay to lay that on the floor to cover the dirt. Both at pick up and drop off both employees were very rude. I am extremely disappointed in my experience.
TIMOTHY SIGLEYou estimate the mileage for my move at 120 , I still had to drive from dealer to house , then from new house back to dealer . That why I was over 27 miles which I was billed for . That's what was wrong ,
William SpiegelOur customer care guy was Dave and he was patient, genuinely kind and helpful. Thank you, Dave!
Janine Allison LouschGreat service great employees! Very helpful.
richard millerAce Hardware/ U-Haul of Manhattan, Kansas has an excellent selection of equipment, materials and superb customer service.
Alan RinikerYou really need to just have the vehicle full of gas and refill it before you take it back to where there is no exceptions about it.
Dale BargerThis was my first experience using U-Haul to move. The staff was very patient and thorough during check-in and made sure I had everything I needed. I'm not planning on moving myself again, but I have 4 kids who will move frequently in college and as young adults, I absolutely will pay for this service for them for the convenience!
Amie WintersOil was due before I picked up the truck. And not clean when picked up the truck.
Joseph CarolusStaff was friendly, except that truck had black dog hair all over passenger side seat.
Talis DLaneyTrailer needed to be swept out, otherwise it was fine
jennifer nelsonThere was nothing hidden, and the professional team was excellent
John TrumanOnline drop off took a little bit with all the pictures. Also there was no clear drip off location designated so I wasn't sure where to go
James OakesEasy drop off
Troyce BarnettRien
MICHAEL REMUSExcellent customer service and a very organized location for pickup or delivery.
Alan RinikerThe employees were very rude and demeaning. They insisted that they could not help me so I must go online so I can do your job. It seems a bit much that I must check myself out using a process which uses my time and physical things that I couldn't do like open the back to take an inside picture. Your current service is like self checkout times 20! Absolutely silly what you are asking me to do for the prices you charged.
Steve MillerExcellent service
Sajib Kumar SahaFast easy and friendly service
James NelsonRien
Geneva SnowIt was a good experience to work with you guys and thank you for support and it was really good customer service
BASHERMAL MUGHALZAINot a thing
William McReynoldsNothing! Your website made it easy to reserve the truck. Your rates seem very reasonable for an in town move. The employee at the Midwest Ace Hardware couldn't have been any nicer or more helpful in explaining everything to me as I have never rented a truck before. I believe his name was Steven and I would like him to be recognized for the outstanding job he did for me!!!
Jean SleepThe inside cab of the truck was filthy. Some kind of sticky liquid was spilt on the dash at some point and it obviously hasn't been cleaned in a while. I turned it back in exactly how it was given to me, I would suggest the employees give the interiors a once over before allowing the trucks to be rented out.
Anthony WomackFantastic customer service as always. This was my third rental within the past 18 months.
Cindy WoodThe cab if the van was very smelly and the seats had lots of dog hair. The staff was very friendly and the van did its job.
William BickmeierDrop off location in Manhattan was great. Parked the truck in the wrong place but a staff person checked me out on the spot quickly.
MICHAEL PEPOONThe parking brake was not functional, but other than that it was a good experience. The customer service was very good. They were very helpful!
Natalie Springer-BarnesThe check in process online was long and cumbersome. It took more than 30 minutes to complete
Amanda GarmanClean the windows on the inside of the van.
Susan ClasenGreat customer service the equipment was in good shape
Chris ThompsonThe guy that was helping us had a truck ready but the trucks battery was dead. He quickly redid our paperwork and got us a newer/ cleaner truck! Thanks
Abbie RogersI was charged a bullshit $20 after-hours service fee. First of all, wtf kind of a sneaky fee is that? Secondly, my contract was conducted over the phone-no mention of this service fee. My final price after I provided my credit card info did NOT include that fee. Only after I returned it did I find it on the receipt. That is a subtle way to steal from your customers. smh The gentleman that I spoke to on the phone was very courteous and professional when sorting out my contract. I don't know who is in charge of that specific fee, but I had positive interactions at this location other than that.
Lucas FazzariThe clerk at return in Manhattan was on the ball, quick and courteous!! I was done in a minute returning the vehicle.
Donald Rousser