Le client n'a pas laissé de commentaire.
John T.
Customer Reviews for Midwest Clearance Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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When I made the reservation for a '5x9 Utility Trailer Rental with Ramp', the picture clearly showed a pocket in the front of the bed for a motorcycle tire which is specifically why I rented the trailer. When I arrived to pick up the truck and trailer, the only trailer they had on site did not have the tire pocket which caused me to spend an additional 30-45 minutes to secure my bike as well as stress along the route over concerns of it falling and being damaged. The pick up location noted that they is no way to tell the different in the trailers, but I called the MO/IL U-Haul coordination office (800-562-9035) they said there are A/B/C models of that trailer. They were able to locate a model with the pocket, but I couldn't get to that location in time before they closed for the day which would have delayed my move and it would would have also put 10-12 additional miles on the truck.
Gregory H.Excellent
Asaad A.Great team that was welcoming, informative, and professional!
Douglas C.Quick and simple process, love this location.
James A.The customer service was excellent and flexible with my needs. I really appreciated them. I would recommend this location to anyone.
Samerria B.Continue to perform the highest standard of professionalism.
Lovell F.Great customer service. Thanks!
Gordon L.I hated the mobile experience because: - It wouldn't take my registration photos . It took over a dozen tries - It kept logging me out of the system - I wouldn't take me odometer and cleanliness photos. I have to take a dozen total before it finally accepted them - The check iut experience took 25 minutes because of the poor mobile experience. I had solid connectivity sonthat wasn't the issue. I should have charged you the $20 for the poor experience that you charge for the in person experience.
David E.I reserved the 10 ft truck and auto transport trailer through the website. I was in Illinois picking up my daughter who had just returned from duty with the USMarine Corps. By vehicle broke down there at 8pm Saturday night. We needed to haul my vehicle 800 miles back to Virginia. When we got there Sunday when they opened, they had the equipment on the lot, but said we couldn't get the trailer because it was reserved for another person Monday. We had to drive 45 minutes (37 miles away) one way, to get a trailer at a different location. Staff was helpful but it greatly inconvenienced us to have to go out of our way to get what we needed. No offer to compensate us for the time or gas we used to get what they had on their lot already.
James K.Thanks
Dirk Thomas S.Ashley Services was great.
Wanda J.Just comments. Ashley did her thang with great customer service and her new assistant with the glasses. Great job two u both!!
Justin D.They over charged me now tellung me i have to contact u all because they r not able to issue the refund i feel that they cheated me bad and i cant get thru to you all
ANGELA F.They 2 trucks the size I needed but they couldn't rent them because they knew the fuel was on vapors on one truck and the other one they knew was dirty. I put the correct amount of fuel before I returned the truck they still charged me $16 more dollars. Never again at this location.
MICHAEL M.Wonderful people
Ernest H.Quick and convenient location for after hours drop off. Quick processing of my account for close of contract.
ERIC A.Van was clean and ran well. The AC was out (didn't feel cold) so I would take a look at that especially since it's summer time.
Miranda V.U-haul rep was helpful and great to deal with.
Andrew H.Everything went smoothly.
Julie M.Over last two years have noticed a rapid increase in "lack of effective maintenance" for u-Haul trucks & trailers. Examples 1) 20 ft truck with broken wiper blades, misaligned front end, & front wheels out of balance. 2) 6x12 ft trailers (2) with burned out turn signal / brake lights. Agents on site didn't know who or how vehicles would be repaired.
kerry S.Print the invoice a little better
monica W.Fantastic place!
Matthew C.The truck was clean for the most part. May have just been the fact that it has been raining the last few days so there was minor mud areas though out the cab and the cargo area from folks stepping in and out. Outside needed a wash too but once again it been raining here so that's explains it. Other than that the pick up process via cell phone was a little difficult. I kept getting error messages and what not. So had to have them manually check me in inside the location. Drop off was super easy by then the app was working and it took about 10 mins or less to get it turned in.
Koerrea L.Convenient location and friendly folks.
Marie B.The previous user smoked Marijuana in the truck so it reeked of it. Gross...there needs to be a fine associated with smoking in vehicles.
Makishia J.U- haul made renting, picking up and dropping off very easy. I don't have the need to rent very often but when I do I will always use u- haul. I will definitely share this location with anyone in need of renting a u-haul.
elaine R.Just a drop off spot.
Judy F.The guy took the key and said I would get a message when the truck was processed in and I have still not received this message and I turned it in around 11:30am on the 30th. I am very disappointed in this rental at this time.
BRIAN P.The rep Brian was very nice & professional ….
Kenna W.Great customer service!
Clarissa T.It was hard taking a picture of equipment at night
Matt H.Friendly people at this location. Easy rental.
PATRICK V.The rental process was easy and convenient!
Milo H.Get name right on paper work of whos renting the vehicle.
Rhonda G.We didn't go inside, we checked equipment in online
JamesJoseph W.The text link was not flip phone friendly. It would be nice to have an email option.
bob W.Excellent service à la clientèle.
TED L.The staff was very helpful and easy to work with!
JED O.Nothing needs done. Fabulous price. Courteous service. Very happy.
JOANN R.Staff was nice and very professional.
vanessa K.The mileage price was high. St. Louis charge me 0,77 cent a mile??
Alvita L.Have better service, get nicer employees
Billie R.The lady at your service center this morning was very patient with me as she helped me navigate through your phone app. Many kudos to her.
Stephen B.The truck was not checked in nor cleaned from the previous mover. here were 2 appliance dollies in the back with the dirt, empty soda bottles under the seats, and the inside of the truck smelled like you were sitting in an ash tray. When pointed out to the worker, he did not reply as they were closing down early for a party.
Howard S.Great service
GORDON I.come down on the price of mileage
BARBARA M.