Le client n'a pas laissé de commentaire.
Dirk Thomas S.
Customer Reviews for Midwest Clearance Center
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Truck wasn't clean when I picked it up…there was a used face mask left inside also then I was charged a 40 $cleaning fee when I returned truck far something that was in bed when I picked it up absolute BS
Jay H.People there were very welcoming and friendly!
JAson W.Better interface and site connection
JAMES C.Employee was very accommodating and professional. Great experience on a busy Saturday morning. Merci
MICHAEL REGINALD R.The Staff at Midwest Clearance Center are great!
ERIC F.Very difficult to get the lock in done to access the key during the self check in.
Marc D.The Uhaul interior wasn't clean.
TRAVIEN C.Bigger more noticeable sign for U-Haul Office.
RICHARD K.Just keep the process you have in place. It was simple and precise. Also great was the minimal wait time.
Courtney W.The truck leaked water ruined a whole bunch of stuff they said that they wouldn't replace Anything even though I had insurance to cover for any items damaged
RICHARD C.The truck was in very poor condition. The head lights were pointing at the ground providing very little visibility - attempted to correct but it seems the bracket for them is broken. The gas tank cap was not screwed on when picked up.
Nicholas B.I've always turned my trailer into them and the folks there are great. U Haul is the best!
frank H.After my reservation had been moved from the Hazelwood Missouri location to the Saint peters Missouri location and then canceled at the Saint Peters (As I was in route! to pick up my reserved Truck on 6/1/21…. Now shorted a day of usage with my truck before having to vacate my former residence on July 31) location/rescheduled to the Fairview Heights …Illinois…. location this is what happened: The customer service rep entered the wrong ZIP Code to my debit card and it declined the payment she then turned to me and asked if I had enough money to cover the rental I was thoroughly insulted I told her I had more than that available considering that I'm moving across the country! I then Checked the truck over myself to discover 5-7 damage claim stickers and no furniture dolly and without furniture pads which I reserved .. I double back To inform the customer service agent that my request still has not been fulfilled even though I had been insulted .. now I'm reduced to begging for proper service as well.
LAUREN A.I received my final bill, but my account has a secondary charge of 30,95 and not my final charge to date! Just trying to figure out when it will be corrected to just the total charge?
Catherine S.The location is difficult to find. Thankfully I saw the small Uhaul sticker in the window of the furniture place after driving around for 15 minutes. I showed up right on time and I was the first customer. Nobody was in front of me. I waited 30 minutes because their system was down and unable to accept payment. So we stared awkwardly at each other and I wasn't even offered a seat, nor was one available. Finally they ran my card for 100 $as a security deposit because apparently that requires a different internet connection. I couldn't assess the truck for damages because the system was down. There's no way I used 20 $of gas priced at 3,37 $/gal for 20 miles mostly highway, so they're not accurately verifying the gas tank is full upon check in. I won't be back, nor will I recommend the place.
Nathan W.Excellent customer service! Friendly, reliable, hard-working, and focused on getting the job done! Fortement recommandé!
SHERWIN B.Everything was great! Very friendly staff! Great service!
Lloyd N.Customer service is not the best at all. The guy that waited on me needs alot of improvement with professionalism.
FALLON N.Location signage
Bruce B.The drivers seat belt did not latch properly and came out everytime I leaned forward.
Emily W.The truck I picked up was making a VERY LOUD RATTLE sound. When I pointed it out to the agent, his response was "the last guy who used this truck didn't have any complaints. It will get you where you are going." The truck broke down 30 mins later.
PAMELA B.didnt have a 10 footer available. Were able to find a compromise after a few hours
KARAN R.Excellent experience. Will definitely rent from this site again.
David N.I only drove this vehicle 6 miles, the gas Guage was not accurate on the final calculation when I returned it. I took a picture of it and my picture is different from what the final paperwork showed. I was charged 4 gallons of gas for 6 miles of useage...unacceptable.
ELISA M.Easy pick-up.
Philip M.I don't know why I got this, you sent to wrong email
THOMAS B.The checkin using the app was a disaster. First I tried the website as the email link took me there and could never get it to connect to location awareness. Called support and eventually just downloaded the app. That started to work until the person was verifying me. Apparently I needed a passport of contact info of another person. Would have been nice to know this before hand. The person I put in as contact never picked up the phone because the incoming number showed "unknown". Then I was just disconnected and tried to start over but it would never connect. Thankfully someone that worked at the location arrived early and was able to get me going. It was a total waste of 45 minutes and I will never use U-Haul again.
Pat B.It was quick during pick up and drop off. Very nice during a long day of moving.
Robert F.Not the location fault I'm sure .... but the truck was a death trap ... transmission sounded like it was about to blow .... couldn't take it over 55 miles per hour on the highway and moving to another state ... that made this move extremely difficult... also it felt like the cab was going to continue in one direction as the rest of the truck followed every turn we made ...
JESSICA B.Excellent experience.
David E.Ashley was courteous professional and efficient. Everything was explained clearly. An excellent experience
WILLIAM R.Best Uhaul location I have experienced. Super nice people!
MATTHEW C.Awful customer service for corporate not local
Catherine A.Excellent CustomerService
Nakita R.Very nice people, was a pleasure!
Miracle D.Rien
EVELYN D.Charging 0,79 $/mi is ridiculously high for the current price of gas.
Melissa B.The over all experience was excellent. No complaints.
ANGELA B.The problem was not really with the location, it was with the U-Haul 24/7 app and the incredibly awful service provided by U-Haul team members on chat. However, the staff at this location also had many problems helping us and didn't even seem to know the combination to their own lock box. We spent nearly an hour at this location trying to pick up the truck.
Charles C.Truck was very old, over 180 000 miles. Can't possibly be economically efficient for the customer.
TERRY P.Everything was perfect. Thank you for your service.
KRISTAL C.They did great. No complaints.
Richard O.Customers need to be prepared for the online return process, it takes quite a while requiring several photographs. It would be nice to know the process before arriving to drop off the equipment.
Brian M.Make sure not to confuse the customer on drop off times. U-Haul had 10am return then I had to wait along with 2 others until the location opened late, stating that they did not open until 11. This was grossly inconvenient. I believe that we deserve a credit and will be contacting customer service
ZANE S.