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Steven W
Customer Reviews for Mighty Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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This is the best U-Haul place I have ever used. Super service! If I could rate it ten stars i would.
Robert CDon't know what you could do to improve anything. This location and all people involved at this location are excellent at what they do and are down right good folks. I recommend Mighty Mini Storage and Uhaul for all your storage and moving needs.
rod lYou have the wrong person I never use your company for anything I live in Richmond,VA.... Never use you....so if someone is using my information I will find out...
Mike KEveryone was extremely helpful...courteous. Excellent experience.
Jesse BWonderful customer service
Nilsa Rnice operation, clean and organized.
James MWanted to give a shoutout to Matt who was working when I went to turn the Truck back in (Mar 27th 1030 or so) Really friendly and I appreciate him helping me get a Lyft back to my Apt. THANK YOU!
LINDA OAgent was very friendly and helpful.
Keith WFord van rented was in excellent condition. Check-in process was quick. Van was staged at front office and ready when I got there.
William WI have used this location several times, I find them to be professional and friendly.
Rick GNothing! This location is great and I will always use this location since the people who work there are professional and nice.
TRAVIS SRoad sign would assist more in locating this place hidden away.
Paul DNothing that I can think of. Rolled up and evidently they were expecting me and ready. I never even had to get out of my vehicle. Unhooked the trailer, checked it in on a tablet and emailed my receipt. In and out in 3 minutes.
David SNothing, everything was great and Matt was a big help.
Elicia KSelf service drop off but the location is hard to access from the main road and there is ZERO parking available to return a trailer without blocking building or storage unit gate. Definitely not an ideal self drop off location.
Jonathan BMighty Mini is awesome. The folks at Mighty Mini are friendly and professional. My go to place for storage and truck & trailer rental.
rod lIt is interesting that you put all the critical emphases on the location when it is U-haul business practices that are a problem. It was not made clear at time of rental that my choose of pick was merely a preference. I had to change my travel plans last minute because you did not accommodate my pick request.
tom nVery helpful person to check me in and help me get the trailer set up.
Barry tTruck windows very dirty and not ready for scheduled pick up time; I had to wait on him to connect auto transport. This agent did not have a dolly for the reservation. Agent gave me an appliance dolly to use that was not documented. Truck on 3/8 tank of fuel and I had to fuel immediately for trip. Very unorganized agent and process.
Russell tNo improvement needed!!
Gregory BMight check tire pressure on the trailer. One was a bit low on the one I rented.
Ronald Rleave the keys in the drop box when needed and be better prepared. We were 4 hours late picking up our Uhaul from our scheduled time due to negligent employees
Nicolas JHe was friendly and it did not take long went smoothly receiving and delivering. Thanks
Phyliss TAll was good except 2 things: 1, the fella told me there was only 1/2 tank of gas but that is all I had to bring upon return. Evidently he marked it more on the contract emailed. 2, sent an appliance dolly instead of furniture dolly so no help and wasted money.
Scott VSmoker must have driven prior to me. But clean otherwise
Chad MI was addressed immediately when I walked in. They took over from there and I was finished in less than 5 min.
Brett SCustomer service was amazing
Christy JEverything was great. The office helped me out many times during our use and we really appreciate it.
Shelley HThere is no step getting in and out of the cab of truck. I fell getting out the cab, I'm thankful I was still holding on to the handle. Merci
chastity tThe drive is hard to see and access, and it is a hard turn to make, but not impossible. Service was fast and friendly. The site layout is odd, and I don't know if I'd want to drive a box truck with a trailer through it.
Joshua DHaving all rental equipment at same location
Steve AVery difficult to get into the business from East Brainard Road. No sign in front of the business. No vehicle parking for customers. Lady at the desk was very nice and helpful with the paperwork, etc
Glen fGreat job! Thanks!!!
John WVery run down and cramped premises. I was told someone would come and disconnect the trailer. No one did, I had to disconnect it and move it into place by myself.
Troy KReliable, helpful. The only thing bad is the entrance to this place and the key drop is very big and hard to get your key in it.
Margot VEverything was smooth and easy....great job by people at this location...will definitely use them again.
tommy mTory was outstanding!!! She has great customer service skills and deserves a raise. I've never had this kind of customer service from U-Haul in a very long while.
twanda MI rate the Brainard Road as excellent. Your computer reservation system gets a VERY POOR. I reserved the trailer on line only to get there and they didn't have one. It had been 30 minutes from the time the reservation was made and when I arrived. So much for a guaranteed reservation.
david sGreat rental and great service,
William LWhen I ask for the truck paper inspection paper the lady told me she already did the inspection and that’s not acceptable for me I need a document to inspect the rental myself for damages and condition that’s a red flag for me nothing personal is just how I do things I’m a driver and DOT certified
rafael cThe return was easy. The person was friendly and helpful.
Joni FEverything was very simple and explained greatly, prices are reasonable. Very convenient location for the area! Will recommend highly!! The staff is very professional and courteous!!
Richard TN.D.
Hugo RThe customer service for this location was outstanding. I arrived after closing hours and the attendant still waited on me and provided outstanding service.
CHARLES KMake sure the tires are not low on air
Nick MVery difficult to parl a trailer in the small space provided, especially if you can back a trailer up.
Christopher DWell-lit facility made drop off very easy
Savannah HProfessional and efficient customer service! Great experience!
Christian HOnly one person working, she was great and very professional. She was on the go and ran to make sure everyone was helped.
TRAVIS RLocation was a little difficult to find and access.
DIONE HDifficult to find. Sign said closed.
barbara pNumber one the facility was never open when it was supposed to be I had to replace four new tires for my vehicle from running over Nails in your parking lot behind. Building that's why this survey
COLTON M | Expérience généraleExcellent facilities...great costumer service...
WANDA P | Expérience généraleCould not reach anyone by phone to confirm the unit. Not sure if this business is open or closed for business. Chose another place.
Doug W | RéservationThe staff was very helpful, he did everything possible to make my move smooth and comfortable.
Privacy R | Premières impressionsService was good, the staff was extremely helpful. He did everything he can do to make my move and storage option smooth and comfortable.
Privacy R | Premières impressionsReservation was handled professionally. The Storage facility was too far from our current home
Privacy R | Premières impressionsI chose a different facility because it was closer and cheapet
Privacy R | Premières impressionsI chose not to rent here because I found a nice storage facility closer to my new home
Privacy R | Premières impressionsI didn`t move in to the unit. I was called about renting it and cancelled it
Privacy R | Premières impressionsFriendly staff. Quick, simple and ease access. The facility is easy to get in and out of.
Privacy R | Premières impressionsThe staff is very friendly and helpful. Good small business feel
Privacy R | Premières impressions