Equipment was dirty. A man came and yelled at me about where I parked my car, but there were no signs stating I couldn't park on that area. then he proceeded to park and watch me while I was there. I felt very uncomfortable and would never get a U-Haul from this place ever again.
Paul D
Customer Reviews for Migson Public Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
This vehicle is not maintained, the truck was running out of windshield fluid. When I was on highway it was snowing heavely and there is no washer fluid, it became very hard to drive and uhaul put my life into a threat. Very disappointed.
Lakshminath AThey charged me more.
Sukhmanpreet KToo much expensive
Gianello jNeed better training on computer. Service call was about check in time was unnecessary.
David MThe thing is the invoice value is diffwrent that i got. And the money deducted is different.
Rohan Kthe mobile process is horrendous. your online process is not user friendly. finding the lock box was a big task - hidden under the rug, and hard to reach. also, there were no instructions that after entering the code, you had to flip and hold a toggle switch in order to open the lid. again this was difficult to do as the box was hard to reach and the number reels were not very visible. once all this was accomplished, i was able to be on my way. upon checking out, i had assistance from the staff at Migson. She directed me on taking the photo of the gas/mileage and such. This was relatively easy but I did not do it online/mobile - the lovely staff did it for me. Would I do mobile again? Probably not unless the time needed for pick up was outside normal business hours.
LORRAINE LExcellent customer!!!! The lady that I met with went above and beyond to help me and was a pleasure to deal with. This location is now my go to spot. Thank you Migson on Bertrand!
Kelly AThe online/mobile check-in process needs improvement. The key for the truck was not where the online portal directed, and the steps to getting the combination to lock to unlock the cargo area and retrieve the key were out of order. The online process did not show me the combination so I had to wait on hold with customer service for 15 minutes before getting into the truck, resulting in a total loss of a half hour of rental time before I was able to drive away. Returning the truck was a bit awkward as well. The online portal said (paraphrasing) 'lock the back of the truck'. So I did. Then it asked me to photograph the cargo area, but I had just locked it up.
Mike NDelayed for an hour, called customer service few times, got a response "Sorry I cannot help you, I will now talk to other customer". Looks like she doesn't know how to help me, not a good customer service. Finally reached another customer service rep, who is very firm with Migson staff and told them to help me as I am waiting for an hour for my truck. He give a walk through of steps that needed to be done.Finally, I was able to get the key. I forgot the name of the customer service representative but what he did is a very good example of a good customer service, not just skipping a person if they don't know how to deal with the situation.
JONATHAN RLocation was fine except the equipment I order was not in the truck.
Edit TWe had many issues obtaining the vehicle and returning it, as well as billing issues and it overall was a bad experience.
Victoria BVery good customer service.
JASON UMy pick up location was changed the day before my move from a site next to my apartment to a 30 min drive away. My partner and I both had to spend an extra hour in transit the morning of our move to pick the truck up. It was in good condition but changing the goalposts on us was crummy and made a hard day harder.
Jake KAdvise people ahead of time that for 24/7 services you need to use Google Chrome for the browser.
Colin HMigson Public Storage, is ok but you guys UHAUL are ripping off the customers, I was charged for the fuel though I filled it. You robbed me, shame on you. It's a shame.... that you guys can't even provide a dolly in your equipment. If you guys feel that you are for the customers please return me my fuel charges that you charged me.
JANAKI RDorothy was very helpful on my moving van rental. She was prompt at getting my reservation processed. Thanks for the great service!
Russell CVery friendly and efficient service.
Doug CStaff are very helpful and knowledgeable in all aspects,
robert eReally helpful staff
Muralikrishnan KAmazing customer service way above my expectations. Highly recommended
Kelly BHave many trucks of between 10 and 15 size.
George KGood service..
wayne hI have been using U-Haul services and equipment at the Migson Storage location in Scarborough for several years...never disappointed. Staff and equipment are top notch! Joanne M
Joanne MPerson at facility was excellent to deal with making the whole process fast and simple.
Simon TNo improvement needed based on my experience. Jeff who handled my rental was amazing! He was very friendly and welcoming! I will definitely rent from this location again. Thank you very much!
KAH SI seem to keep having trouble with online booking. I had to call to know if my booking was received. It was, but I never got the confirmation online. At some point I was able to log in to my account but kept being told my password was incorrect. Very confusing!
Larry GThe best uhaul location I have delt with. Thanks to Jeff for first class service I will be back.
Leslie BI booked the van the day before. When i went to pick up the van i waited over 30mins to process the rental. Was told the system was not working.
jason dThe people were fast and friendly, and ensured that the truck was available and ready to go. No improvements required at this location.
wendy mAmazing service .really love the place and very professional and friendly environment
MUSHTAQ WJust keep truckin' !! Good location, helpful people.
Peter TNo need for improvement. Just continue doing what you're doing!
Larry GI booked online for a time and they sent me a confirmation email with another time at another location. I guess its ok if its no time dependent. I called in and found another place closer by (not sure why it didn't book me there automatically). Please keep in mind you also have to fill gas after you are done. I was not told this until I picked up the key. So since I got a van it was 20$ + 0,6$/km + gas. May not be as cheap as you think. Service was good, truck smelled like hay and had a bit left on the bottom but overall not bad at.
Mitchell LThere are hidden charges that appear after returning the truck and not mentioned on your website or any document. It is better to clear enough and advice you customers about these hidden fees. I had the opportunity to receive the same service with the same cost and the service provider offered the truck with unlimited mileage, a driver and one helper for the same price. Please try to be transparent and give a clear image to your customers.
Amr eJeff was fantastic during the entire rental contract. Will definitely recommend this location to others.
Glenn JI have rented from the Bertrand Ave. Uhaul location numerous times and would never go anywhere else. A hidden gem!
Deirdre TThey're in good hands already! Casey is an amazing partner of yours and really valued me as a customer. Thanks...
Gaurav SMy pick up was at Scarborough. Drove to Niagara Falls where I moved. I could have had the truck dropped off at a Niagara location. to avoid the extra heavy charges. instead, I had to return the truck to Scarborough. from Niagara. and then charged the km fee. which was approximately 217 km, 0,69 cents per km. I feel cheated. Arent Agents suppose to render the same services as other Uhaul stations/locations
marvin cIt’s all good
Derek KThe owner of thebrental place was very kind and helpful. Everything was fine no problems and no improvement is necessary.
Hyen oThe lady who helped me at the front desk was very personable. I enjoy talking with her. When I opened the back doors to load my stuff into the truck, there was a blanket and a dirty t-shirt in the back. Maybe make sure the trucks are cleaned before handing them off to a new customer. Other then that, great experience
Russellynn HGreat roadside assistance
Andrew MLiked it the way it was!! Relaxed and very pleasant service and an excellent van
Ronald MJeff was very professional with us, he walked and talked us thru start to finish. first class
Leslie BDorothy was very pleasant to deal with. She is friendly and understanding. I didn't mind waiting, but it would have been good if there was another person to help me while Dorothy was dealing with another customer. Dorothy was working by herself.
Emile TI have used Migson UHaul many times and they have always been friendly and helpful. I would not go anywhere else for a cargo van.
Deirdre TI was very pleased and the van was in tip top condition.
Wojtek ZPleasant and helpful staff. Keep up the good work.
RON FCasey kemp was very helpful and delivered the truck in a timely and professional manner. I'll be back when I need another truck rental. Thanks David
David CCons: It literally smelled like someone had taken a shit in the front cab. We had to keep the window open at all times. There was garbage debris in both the cab & back compartment that should have been cleaned from previous use. Pros: Service rep was easy to deal with and on time.
SHAWN Mgreat staff
SEAN DThe owner is very friendly and helpful person. Overall delighted experience.
Paresh J