Customer Reviews for Mikes Liquor Emporium
(Concessionnaire U-Haul dans le voisinage)

111 évaluations

2021 E 160th Ave   Broomfield, CO 80023

(303) 557-4059

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 6h pm
  • Sam : 10h am à 4h pm
  • Dim : 10h30 am à 4h pm

Services dans cet établissement :

Pour nous contacter

(303) 557-4059

2021 E 160th Ave
Broomfield, CO 80023

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 6h pm
  • Sam : 10h am à 4h pm
  • Dim : 10h30 am à 4h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda N. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

SITARA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim R. 
Évaluation :
5

Nothing it was perfect.

KEVEN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LESLIE P. 
Évaluation :
5

nothing

Alan F. 
Évaluation :
1

Truck was filthy, showed only ¼ tank of gas but gas gauge never moved so it may be broken. Charged me an outrageous mount for milage and didn't even give us the option to fill the tank ourselves. Awful experience.

Tanner H. 
Évaluation :
3

I ordered a dolly and some furniture protectors or blankets and they were not in the truck, but I was charged for them by the app

Abel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denelle D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Calvin M. 
Évaluation :
5

I like the guy at the liquor store. He got me going quickly and just didn't make it difficult. That day, I needed that. Cheers to him.

KEVIN H. 
Évaluation :
5

The place and human assistance was outstanding. The system to do this process over the cellphone is still too complicated, I would never rent again via phone with the same system. I hope you can improve the software part of your system. It does not need to be so complicated and wit so many variables that can go wrong, like loosing internet connection for a few seconds. (at the location!!) I saw 3 other customers in equal or worse frustration levels. Thank God for Chris, the person at the liquor store!

German V. 
Évaluation :
2

it took over 30 minutes to use the iPhone app to effect the return. we were also informed that the site was only open to 6:00 pm and no one informed us that returning at this site was via phone which, had we known, we would have returned the truck the night before, when we tried to contact UHaul's 800 help number, no one answered.

GARY M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KARI C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RONALD JOSEPH H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie L. 
Évaluation :
4

Mike was hospitable but interior of vehicle was dirty and full of fast food garbage. Gas was nearly empty, had to drive immediately to gas station to avoid running out. Initial reservation that I made (p/u in Fort Collins at 9:30am) was not honored. Was forced to drive 80 miles round trip to secure truck. Mike's didn't have any blankets either, so I was forced to visit another location in Mead, CO to secure those. Overall, I was very disappointed with my Uhaul experience.

paul G. 
Évaluation :
4

Do not call the day of and move the reservation over an hour away

Thomas M. 
Évaluation :
3

As others have said the level of service at this location is marginally adequate especially with COVID 19. The location is primarily a liquor store that relies entirely on drive up window sales. The front door is locked. Rental customers have to join the liquor sales customers in the drive up line and since there is only one person onsite their availability to help rental customers is very limited.

Robyn E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Martha W. 
Évaluation :
4

Fix the brake light

Coleman D. 
Évaluation :
3

Overcharged still waiting for uhaul to fix and issues my refund.

Colby S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Matthew T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles M. 
Évaluation :
3

i feel this store shouldn't be a u-haul dealer i had to hook up my own trailer the person in the store wouldn't even come out and see if it was hooked up right.it also had a bald tire on the left side i told the person inside and he didn't even care. I was a dealer for more than 25 years and never once did a customer hook up their own equipment. thank you

kevin G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jonathon F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Todd D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Milton E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard D. 
Évaluation :
1

Guy was rude. Truck was disgusting and not full of gas. Windshield wipers broken and check engine light was on. He didn't even want to come out to take a look at my concerns.

Anthony S. 
Évaluation :
4

I will use them again

Christopher B. 
Évaluation :
1

It took almost 30min just to pickup a trailer and an appliance dolly. It's a busy liquor store and it seemed that the attendant helped liquor store customers while she tried to process my rental. She asked for information that was already in the reservation (my address, contact info). I will not be returning to this U-Haul location for any services in the future. It's a dirt lot with a small, shady looking liquor.

leo H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brad S. 
Évaluation :
1

If you change a reservation please let your customers know sooner then later . My location of my pickup and the time was changed and I was only notified about the location not the time change and waited 2 hours ! When i called to ask about the changes the representative was extremely rude and i won't be using uhaul in the future

Miranda W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Taylor I. 
Évaluation :
1

The location place sat upon dirt with holes. The truck was dirty and I cleaned the windshied and driver's area before leaving. The wiper blades were bad and didn't work well. Had touble with rescheduling the pickup place. The scheduling department had a different number and none of your reservation people knew it. They all gave me different numbers.

Carol D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John O. 
Évaluation :
5

Mileage was way off when we picked up truck, but we notified the person ASAP to fix.

Jason B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daryl M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cody M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Riane D. 
Évaluation :
3

The cab was a bit dirty on the floor. Also, during pandemic notice if can cleaning procedures would have been nice. When picking up without physical contact trucks should have a calculator for how much gas to put in to return to pick up level.

Aaron K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kryssa M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ankit P. 
Évaluation :
1

Seriously? The only thing you didn't ask for was our 1st born. Crap service.

Christina M. 
Évaluation :
5

service was great. very good!

Robert L. 
Évaluation :
2

Wish truck had been cleared of thick snow on cab roof and windshield by site operator before pickup ALSO UHAUL did poor job organizing equipment.for pick up. Wish I did not have to drive so far away from home to pick up truck AND THEN drive an additional 30 miles to go pick up trailer. I think it is ridiculous that UHaul did not organize this better so that equipment was together in site nearer to my home site for pick up.

Lezlee P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dustin M. 
Évaluation :
1

Operator did not assist in hook up. My wife had to pick up trailer. He said he needed to look at it once she had it connected and walked away. Thankfully two guys showed up and hooked it up for her.

Christina C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Daniil Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mario G. 
Évaluation :
5

I really enjoyed working with Nicole. She was professional, friendly and knowledgeable. She got me out on the road very quickly.

julia M. 
Évaluation :
5

Went above and beyond to make everything as smooth as possible. Convenient location along HW 7, we will be coming back

ana K. 
Évaluation :
1

The trailer was not available at first location, even though I had reserved and called ahead. Then rented my truck, SIX hours later, from a different location, I had the truck. Put me WAY behind schedule, and cost much more. I will never rent from UHaul again- horrible experience at first location in Boulder.

Corie B. 
Évaluation :
5

The service was great, very Knowledgeable was very accommodating Helped in many ways.

MARK C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Chris C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

scott B. 
Évaluation :
1

Work on the customer service and not try and steal from customers

Seth T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Megan B. 
Évaluation :
1

Customer service is nonexistent!! You have to unhook your equipment! They didn't even come out to check it! From other reviews I've seen about this location I don't understand why Uhaul would even have this location other than exposure and storage of their equipment

John P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROMEO M. 
Évaluation :
5

Mike was great. Easy to find location and close to Erie.

Barbara B. 
Évaluation :
4

Did not have the trailer I reserved so had to rent a truck that now included charges for miles driven.

scott C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicolette G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James E. 
Évaluation :
4

The service was sufficient

Rocky A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vanessa K. 
Évaluation :
5

Great Customer Service!!

John H. 
Évaluation :
5

Fabulous location Courteous staff

Leopold S. 
Évaluation :
1

First, figure out a new system to verify drivers license as internet was horrible in the whole area! Second , have a representative there who can physically connect the trailers properly and not leave it all to the customer ( me) ! If I were not capable of lifting and connecting trailer to my vehicle what would I have done ?! I thought it was your policy that a qualified representative had to connect and confirm equipment was on and working properly !

Jeffrey S. 
Évaluation :
2

They were more concerned about selling liquor than helping me get the truck picked up. I asked them to do a walk around and was told they don't do that.

Donald H. 
Évaluation :
1

I arrived at the UHAUL drop-off location at 2pm MT. The personnel had not the foggiest clue of what she was doing. She took the truck keys and looked it over. We proceeded inside the store, I was assuming to finish the drop off process. She put everything into the I-pad and supposedly said that I owed an additional 164 $! I did not know how that could be. Starting mileage 58485, Ending mileage 58729.8. Which equals 244 mile difference. Now there was 231 miles allowed in the contract. I went 13 miles over that. So that would be 13 * 0,4= 5,20 $ that I owed. Then the gas tank was at 1,9 according to the scale which would be almost 8 $I owed in gas. The lady Nicole was unable to explain anything to me, of the charges, anything. She was very rude and also called me the B word which is not cool in Customer Service. I've just had a really poor poor experience on both ends and I will not recommend UHAUL to anybody!!! I am no longer going to use UHAUL for anything.

Amber B. 
Évaluation :
5

The U-Haul directions take you to the correct location instead of into the middle of no where.

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Frank G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharyl H. 
Évaluation :
5

Np

Susan V. 
Évaluation :
4

Everything good except when returning I was charged 17 $for gas despite filling the gas as pre rental level.

Nirwan M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Glenn W. 
Évaluation :
5

Fast and easy to work with. Appreciated being able to pick up after hours.

Michael S. 
Évaluation :
3

They did not make sure that the supplemental equipment was in the truck. I had to go rent dollys and things of that nature from Home Depot. And was still originally charged for the items.

alexis R. 
Évaluation :
1

Customer service was non-existent and the staff was under trained and inconsiderate.

Michael M. 
Évaluation :
3

Show the renter how things work. You know, like a walk around or at least more then just pointing out what we rented and giving us keys. Would have been nice too f we had help hooking up the car hauler to the 26'‘ truck.

James W. 
Évaluation :
5

Easy to pick up and drop off. Easy location to highway (I25 and HWY7)

Dennis C. 
Évaluation :
3

unless there is a problem with the equipment, there are no parts or staff to fix it.

philip J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judy D. 
Évaluation :
1

Don't use a liquor store for drop off location..they had no idea as how to unhitch the trailer...they were to busy waiting on their own customers..

Marvin D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elvin W. 
Évaluation :
5

I appreciated the personal service provided at this location - thank you! I will definitely visit this business again.

Joni B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank P. 
Évaluation :
5

The lady at Mike's Liquor Emporium was very professional, nice, and helpful. She made up for the location in N. Boulder where we originally had a reservation to pick-up a truck that same day. The N. Boulder location lost the key to our truck that same day, had 2 other trucks on the property but would not give us one while they searched/resolved the lost key issue. My colleague did have a reservation, and was in their office to pick up before the other 2 reservations arrived, and they just said "sorry". Seems like they should have given him one of the other reserved trucks while they resolved their problem with the key rather than leave us scrambling for a new reservation. They did not even locate one for us at another location to help resolve the problem. I'm not much of a complainer, but this was terrible customer service for N Boulder this go around.

Germaine G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary S. 
Évaluation :
1

Guy runs a liquor store. Was not able to help me unhitch tow dolly. Had to get two guys buying beer to help me unhitch. They left my truck hitch plug there. Had to go back and get my plug for the lights. ??

Rebecca W. 
Évaluation :
5

Calling in on hold way to long

JOHN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tye R. 
Non les évaluations ont été soumises pour cet établissement.

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