Customer Reviews for Mikes Liquor Emporium
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Évaluation :

2

The pickup location was fine but the app for pickup was terrible! I was delayed by at least 30 minutes because I wasn't assigned a vehicle to pick up and then I had to wait on hold to resolve the issue. The app barely worked once a vehicle was connected to my reservation. I wouldn't pick up here again because of the app issues and would have preferred going somewhere where an actual person could help. Additionally the location barcode was half removed so when GPS in the app didn't work, there was no backup to prove I was in the right location.

Évaluation :

4

Vehicle burnt the skin on my leg while driving it

Évaluation :

3

It's a freaking box you drop the key into! Zero customer service. I had to call into your help line for instructions on dropping off. This whole rental was and if i ever move again I might have to rent from someone who cares about their customers!

Évaluation :

1

The second time in 8 days that I took time off of work to go move heavy tools from a house before an estate sale and both times the hand truck and dollies I requested were not there. The first time i did it online and noticed on the receipt that the hand truck etc. were not on it so I called and spoke to Michelle who assured me that they would be added to my reservation and would be there when i picked the truck up. I picked it up, drove it over to the house, packed a bunch of heavy boxes only to open the truck to discover that the dollies etc were not on it. So, i basically ended up paying for the day fee for the truck (although they did take the dollies off the bill). so basically a big waste of time. Yesterday I scheduled another truck over the phone and spoke to a man who told me the prices for the dollies etc and i said i needed four and a hand truck and he assured me they would be there. I take time off work and drive over to pick up the truck and ONLY a hand truck was in it....no dollies. So unprofessional. I call uhaul and they say "oh, i don't see that they were on your order. i just see that you ordered the truck". So even talking to a person, or doing it on the app, doesn't work. complete breakdown of communication. Wasted so much time and then money on this.

Évaluation :

1

YOu didn't include the dollys, etc. that i paid for so i got to my location, did a bunch of moving heavy items up to the truck only to open the truck to discover there was no way to do my move. I returned the truck early and still got charged $67 even though the entire experience was a waste of my time and energy.

Évaluation :

5

I’ve used this location twice now and plan to use it again in the future.

Évaluation :

5

The clerk at Mike's Liquor Emporium instructed us on how to pick up the U-Haul truck using the iPhone app. He was very friendly and helpful. The app was really amazing. I put in the information, took photos of my license and of myself, and was given a code to unlock a box and get a key. We were off and driving back to load our home within fifteen minutes of arrival. Wonderful!

Évaluation :

1

Dropped trailer off 3 days ago and was told that they could do nothing for me and that I needed to call uhaul customer service. At that time the operator at drop off location indicated they did nothing with uhaul only rented the parking lot to them. When I dropped off the truck 3 days later, same story and stated that I needed to do online checkin. I had little to no cell service and it took a long time to check it in via my personal hotspot. Very poor/limited service and a terrible experience.

Évaluation :

2

Getting the truck was a nightmare. The app wouldn't work to get me the code. I had to call and speak to someone to get it resolved. It took me 40 minutes to get that resolved. We reserved a truck with a lift and dolly. It didn't have either even though we were charged for it. The truck was parked in a dirt area with a bunch of snow. It took a while to get it out. I was concerned that it was going to slide into other trucks. The snow needs to be cleared or the trucks need to be on solid ground/concrete. Not just mud. I don't understand why I would be expected to fill the truck 3/4 full instead of full. How would anyone guage that??? I filled it up which I'm sure wasted about $20 or more just so I didn't get an extra charge. The experience was terrible. I will never use U-Haul again.

Évaluation :

4

Dropped off using the Uhaul app — no problems...

Évaluation :

4

I didn't get moving blankets as ordered

Évaluation :

4

Not a dozen of furniture pads were there

Évaluation :

1

The location was not open when I arrived 1 hour after they said they opened. Had to convert the order to virtual and phone service was horrible in converting it. Process is too complex and not user friendly. I will not be renting from U-Haul again.

Évaluation :

1

They did not put the dolly or furniture blankets in the van.

Évaluation :

3

The lock was damage can’t opened The truck some times is to bumpy The cab was little dirty cigarette but and ashes The engine oil was a little low

Évaluation :

3

It’s was closed.

Évaluation :

5

The truck cab was dirty and covered in animal fur. The inside window needed cleaned. The box was dirty and had a ton of blankets . The radio connecting wouldn't work.

Évaluation :

3

Location didn't give a rental contract for my truck

Évaluation :

1

That was the most disgusting vehicle I have ever been in. Looks like it hasn't been cleaned in decades. Made me nauseous just being in it. Terrible. Wish we had had another choice that morning but we didn't

Évaluation :

5

Great customer service, friendly and efficiently

Évaluation :

5

Nothing it was perfect.

Évaluation :

5

nothing

Évaluation :

1

Truck was filthy, showed only ¼ tank of gas but gas gauge never moved so it may be broken. Charged me an outrageous mount for milage and didn't even give us the option to fill the tank ourselves. Awful experience.

Évaluation :

3

I ordered a dolly and some furniture protectors or blankets and they were not in the truck, but I was charged for them by the app

Évaluation :

5

I like the guy at the liquor store. He got me going quickly and just didn't make it difficult. That day, I needed that. Cheers to him.

Évaluation :

5

The place and human assistance was outstanding. The system to do this process over the cellphone is still too complicated, I would never rent again via phone with the same system. I hope you can improve the software part of your system. It does not need to be so complicated and wit so many variables that can go wrong, like loosing internet connection for a few seconds. (at the location!!) I saw 3 other customers in equal or worse frustration levels. Thank God for Chris, the person at the liquor store!

Évaluation :

2

it took over 30 minutes to use the iPhone app to effect the return. we were also informed that the site was only open to 6:00 pm and no one informed us that returning at this site was via phone which, had we known, we would have returned the truck the night before, when we tried to contact UHaul's 800 help number, no one answered.

Évaluation :

4

Mike was hospitable but interior of vehicle was dirty and full of fast food garbage. Gas was nearly empty, had to drive immediately to gas station to avoid running out. Initial reservation that I made (p/u in Fort Collins at 9:30am) was not honored. Was forced to drive 80 miles round trip to secure truck. Mike's didn't have any blankets either, so I was forced to visit another location in Mead, CO to secure those. Overall, I was very disappointed with my Uhaul experience.

Évaluation :

4

Do not call the day of and move the reservation over an hour away

Évaluation :

3

As others have said the level of service at this location is marginally adequate especially with COVID 19. The location is primarily a liquor store that relies entirely on drive up window sales. The front door is locked. Rental customers have to join the liquor sales customers in the drive up line and since there is only one person onsite their availability to help rental customers is very limited.

Évaluation :

4

Fix the brake light

Évaluation :

3

Overcharged still waiting for uhaul to fix and issues my refund.

Évaluation :

3

i feel this store shouldn't be a u-haul dealer i had to hook up my own trailer the person in the store wouldn't even come out and see if it was hooked up right.it also had a bald tire on the left side i told the person inside and he didn't even care. I was a dealer for more than 25 years and never once did a customer hook up their own equipment. thank you

Évaluation :

1

Guy was rude. Truck was disgusting and not full of gas. Windshield wipers broken and check engine light was on. He didn't even want to come out to take a look at my concerns.

Évaluation :

4

I will use them again

Évaluation :

1

It took almost 30min just to pickup a trailer and an appliance dolly. It's a busy liquor store and it seemed that the attendant helped liquor store customers while she tried to process my rental. She asked for information that was already in the reservation (my address, contact info). I will not be returning to this U-Haul location for any services in the future. It's a dirt lot with a small, shady looking liquor.

Évaluation :

1

If you change a reservation please let your customers know sooner then later . My location of my pickup and the time was changed and I was only notified about the location not the time change and waited 2 hours ! When i called to ask about the changes the representative was extremely rude and i won't be using uhaul in the future

Évaluation :

1

The location place sat upon dirt with holes. The truck was dirty and I cleaned the windshied and driver's area before leaving. The wiper blades were bad and didn't work well. Had touble with rescheduling the pickup place. The scheduling department had a different number and none of your reservation people knew it. They all gave me different numbers.

Évaluation :

5

Mileage was way off when we picked up truck, but we notified the person ASAP to fix.

Évaluation :

3

The cab was a bit dirty on the floor. Also, during pandemic notice if can cleaning procedures would have been nice. When picking up without physical contact trucks should have a calculator for how much gas to put in to return to pick up level.

Évaluation :

1

Seriously? The only thing you didn't ask for was our 1st born. Crap service.

Évaluation :

5

service was great. very good!

Évaluation :

2

Wish truck had been cleared of thick snow on cab roof and windshield by site operator before pickup ALSO UHAUL did poor job organizing equipment.for pick up. Wish I did not have to drive so far away from home to pick up truck AND THEN drive an additional 30 miles to go pick up trailer. I think it is ridiculous that UHaul did not organize this better so that equipment was together in site nearer to my home site for pick up.

Évaluation :

1

Operator did not assist in hook up. My wife had to pick up trailer. He said he needed to look at it once she had it connected and walked away. Thankfully two guys showed up and hooked it up for her.

Évaluation :

5

I really enjoyed working with Nicole. She was professional, friendly and knowledgeable. She got me out on the road very quickly.

Évaluation :

5

Went above and beyond to make everything as smooth as possible. Convenient location along HW 7, we will be coming back

Évaluation :

1

The trailer was not available at first location, even though I had reserved and called ahead. Then rented my truck, SIX hours later, from a different location, I had the truck. Put me WAY behind schedule, and cost much more. I will never rent from UHaul again- horrible experience at first location in Boulder.

Évaluation :

5

The service was great, very Knowledgeable was very accommodating Helped in many ways.

Évaluation :

1

Work on the customer service and not try and steal from customers

Évaluation :

1

Customer service is nonexistent!! You have to unhook your equipment! They didn't even come out to check it! From other reviews I've seen about this location I don't understand why Uhaul would even have this location other than exposure and storage of their equipment

Évaluation :

5

Mike was great. Easy to find location and close to Erie.

Évaluation :

4

Did not have the trailer I reserved so had to rent a truck that now included charges for miles driven.

Évaluation :

4

The service was sufficient