The pickup location was fine but the app for pickup was terrible! I was delayed by at least 30 minutes because I wasn't assigned a vehicle to pick up and then I had to wait on hold to resolve the issue. The app barely worked once a vehicle was connected to my reservation. I wouldn't pick up here again because of the app issues and would have preferred going somewhere where an actual person could help. Additionally the location barcode was half removed so when GPS in the app didn't work, there was no backup to prove I was in the right location.
Jessica S
Mikes Liquor Emporium
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Services dans cet établissement :
One-Way and In-Town® Rentals in Broomfield, CO 80023
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Vehicle burnt the skin on my leg while driving it
Ryan DIt’s a freaking box you drop the key into! Zero customer service. I had to call into your help line for instructions on dropping off. This whole rental was💩 and if i ever move again I might have to rent from someone who cares about their customers!
Ramon SThe second time in 8 days that I took time off of work to go move heavy tools from a house before an estate sale and both times the hand truck and dollies I requested were not there. The first time i did it online and noticed on the receipt that the hand truck etc. were not on it so I called and spoke to Michelle who assured me that they would be added to my reservation and would be there when i picked the truck up. I picked it up, drove it over to the house, packed a bunch of heavy boxes only to open the truck to discover that the dollies etc were not on it. So, i basically ended up paying for the day fee for the truck (although they did take the dollies off the bill). so basically a big waste of time. Yesterday I scheduled another truck over the phone and spoke to a man who told me the prices for the dollies etc and i said i needed four and a hand truck and he assured me they would be there. I take time off work and drive over to pick up the truck and ONLY a hand truck was in it....no dollies. So unprofessional. I call uhaul and they say "oh, i don't see that they were on your order. i just see that you ordered the truck". So even talking to a person, or doing it on the app, doesn't work. complete breakdown of communication. Wasted so much time and then money on this.
CHRISTOPHER GYOu didn't include the dollys, etc. that i paid for so i got to my location, did a bunch of moving heavy items up to the truck only to open the truck to discover there was no way to do my move. I returned the truck early and still got charged $67 even though the entire experience was a waste of my time and energy.
CHRISTOPHER G