Customer Reviews for Milford Shell
(Concessionnaire U-Haul dans le voisinage)

133 évaluations

8 S Dupont Blvd   Milford, DE 19963

(302) 725-0782

Heures d'ouverture de l'établissement

  • Lun - mar : 8h am à 9h30 pm
  • Mer : 8h am à 9h pm
  • Jeu - dim : 8h am à 9h30 pm

Services dans cet établissement :

Pour nous contacter

(302) 725-0782

8 S Dupont Blvd
Milford, DE 19963

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - mar : 8h am à 9h30 pm
  • Mer : 8h am à 9h pm
  • Jeu - dim : 8h am à 9h30 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

WANDA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnny I. 
Évaluation :
1

Location under staffed, wait time 45minutes. Salesrepresentative was not empathetic and unprofessional

Judy B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cheryl G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WAYNE T. 
Évaluation :
1

Make sure the equipment rented is actually available.

ANDREW L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORAI P. 
Évaluation :
3

The lady at the pickup location was helpful although the uhaul site she had to use to get us the truck was awful (kept freezing when she was inputting information and she had to do it 3x before we were confirmed with the help from her manager) and even the manager told us that uhaul has been “terrible lately” and don't blame any bad experiences on themâ€" which I didn't of course. This was my first uhaul experience and absolutely my last. WILDLY EXPENSIVE. Definitely use Penske if available, you can get the same size truck (10-15ft) for 24hr at 0,79 cents per mile. Plus they offer military discount which uhaul absolutely refuses to do. But again we tried uhaul since we only needed a few hours and paid double for a 10ft for 5hrs than what we paid for a 15ft truck for 24hrs with Penske. Obviously it was my mistake for even booking uhaul but, I've learned my lesson and hopefully this review will help others.

Uchechukwu C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SUNJA R. 
Évaluation :
3

I was told that since the uhaul wouldn't start when I went to return it, that they would cover the gas. I was charged for “fuel” and a “fuel service charge” and I think that is ridiculous.

ALLISTER A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPHBENEDETTO P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Javier H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William A. 
Évaluation :
3

The attendant was awesome and friendly but she was the only attendant in the store and had customers lined up the entire time she did her best to keep things going but the wait time was long

Dawn L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Khassie C. 
Évaluation :
5

Thank you, young lady at register was very nice and polite. Thank you again for excellent service

PALMINA O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAMES G. 
Évaluation :
5

Staff were very friendly and professional. I would definitely utilize and refer this location in the future.

Miranda R. 
Évaluation :
1

First of all the location gave no indication that it was a Uhaul drop-off. No other trucks parked, no Uhaul signs; just a random Shell station. When I walked into the Shell station, a woman sucking on a Tootsie Roll Pop asked if there was something I needed. Right off I knew I was dealing with somebody with an attitude. I asked if this is where I should be dropping off my Uhaul truck. Her replay was Yes, do you have the keys?" As though I should know this is the right place. Totally unprofessional, miserable, and condescending. As I was waiting for two of my friends to get checked out at the register for products they were buying, she looks over at me and asks "Was there something else you wanted?" My reply, "I'm waiting for them." She doesn't belong in customer service!

Bob H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH A. 
Évaluation :
5

Very wonderful staff I could ask for a better location to pick up my U-Haul to do my business thank you very much have a great day

Brian A. 
Évaluation :
5

The only issue I had was that the front right tire was low on air and the place I picked it up from had a quarter stuck in the air pump and the air pump could not be utilized.

katie K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan F. 
Évaluation :
2

She told me that i left the gas as i took and i got over 100 bill gas after i returned the truck i want a refund for it.

Peter M. 
Évaluation :
3

The app indicated a Dolly would be on the truck. It was not. When I asked the lady about it afterward she said you have to tell them if you ordered equipment because they can't see that. Fortunately we were able to make do without. EXCELLENT customer service over chat and the phone getting that charge taken off. Merci.

Patricia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael N. 
Évaluation :
5

Attendant was very helpful and friendly. Very professional

linda M. 
Évaluation :
5

very nice customer service 👌

PRISCILLA M. 
Évaluation :
2

I was not supposed to have to drive to Milford DE to pick up the truck. It was supposed to be in Chestertown, MD.

Jan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Merrick R. 
Évaluation :
5

Very nice and professional

Ermie C. 
Évaluation :
3

I only gave this location an average rating because of the convenience when it came to filling up the vehicle with gasoline. There wasn't much space for parking and when we got there a truck was refilling the gas lines.

Edward-Alphonse S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damon W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gilbert A. 
Évaluation :
3

The truck was not cleaned upon pick up. When we returned it there was no drop box at all. Now we have to drive all the way back in the morning to drop the keys off. And the 24 hr help didn't answer.

Angel T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Garr O. 
Évaluation :
5

The cashier was very polite and took care of me very professionally

ROSE P. 
Évaluation :
3

It took 40 minutes to check in on my app.

Jared G. 
Évaluation :
3

Person at shell station did not know how to process a UHaul return

Keith S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rick L. 
Évaluation :
5

Girl behind the counter knew I was do in with that size truck said I was early. Told her the help we got in the morning of the second day were well above what I experienced in the past. They helped me empty the truck and I just wanted to return it while I had my energy. She ran outside checked the vehicle and mileage and we were all good and on our way back to our new home

Stuart C. 
Évaluation :
5

On Saturday , April 9, I visit the gas station to rent a U-Haul, I spoke with an associate named Gayle. Gayle was very professional. Gayle was experiencing technical difficulties with the UHaul website she remained calm and very friendly to customers. I appreciate the extraordinary customer service she provided to all of the customers in the store. Gayle did a great job. Thanks, Mike

mike L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David F. 
Évaluation :
1

The back of the truck was full of old popcorn and un popped kernels. I had to sweep it out before loading it. The truck didnt have gas in it had to put gas in it before using. Then was told since i didnt use it the full 24 hours i would be refunded for only using it for 8 hours i believe i ended up charged another 77 for what returning the truck clean and with gas. I will not be using U-haul again. And I will be contacting the better business bereau to put forth a formal complaint along with 8 others who have had the same or similar issue.

Joshua V. 
Évaluation :
2

Nobody's there to inspect the truck or verify the gas meter. They just hand you the keys. Later you get a contract by email with estimated fees and a gas reading showing more gas in the contract then there was in the truck & you have to pay what it says on the contract not the truck. They have a sticker in the truck saying you're responsible for the gas on the contract not in the tank. Very shady practice.

Pablo L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NANCY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise A. 
Évaluation :
5

Excellent service

William M. 
Évaluation :
5

Easy in and out. No problems.

Kurt N. 
Évaluation :
2

we were assured that we could return the truck late without extra charge due to the rain all day before and we were unable to unload the truck. We returned it with no explanation of extra charge. It was disappointing to see an extra charge on my credit card.

frances V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alfonso J. 
Évaluation :
1

Rear view mirrors would not move to adjust for proper usage. Very dangerous!! Old truck with a rough ride. I had to manually take it out of tow mode each time I started it. I picked up the truck with 1/8 of a tank of gas in it. I brought back the truck with more gas in it than I picked it up. They charged me for 37,50 $ for 10 gallons of gas for 13,4 miles. That's 1,34 mpg! That's 3,75 $ a gallon! Plus 30 $for fill up fee! Y'all got me last time I used haul charging me for tolls I had already paid for!! It will not happen again! I will never be a uhaul customer again! I will tell everyone I can how uhaul has dangerous trucks and treats their customers very badly

Nancy T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deanna J. 
Évaluation :
5

Excellent customer service

Carolyn W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike D. 
Évaluation :
5

The entire process went very well. A simple verification and I was out the door. Returning the vehicle was also simple. Job well done.

RAYMOND B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jerome D. 
Évaluation :
5

That was theeasiest check in and out experience ever.

James G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jacob C. 
Évaluation :
5

Keep up the good service.

PRISCILLA M. 
Évaluation :
5

not a thing they were very nice and nothing to complain about..

Joan W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brad L. 
Évaluation :
1

You receive no receipt and you sign nothing at this location. I took pictures of the milage and gas guage when I left. I refueled before returning the truck. When I dropped off the truck I took the pictures again, as they give no receipt. When I received my creditcard statement, I saw that I was charged 20 $extra for gas. I was ripped off at this location before and let it slide, this time I called uhaul, forwarded them my pictures an immediate receive a refund.

CRAIG J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Monica M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aa A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert M. 
Évaluation :
5

Good Job

Ruben S. 
Évaluation :
1

I had to wait almost 35 minutes. I was late because of this located. They didn't know how to use the prom code it was horrible.

Regina J. 
Évaluation :
5

Manager didn't hold the door for me twice. I feel he needs better communication skills and lessons in customer service.

Harry H. 
Évaluation :
5

Great experience

Daniel A. 
Évaluation :
5

This location (8 N DuPont, Milford) was fantastic! I had to switch to them last minute as my original pick-up location (601 Marshall St, Milford, DE) failed to put the key in the lockbox. This caused an hour+ delay in acquiring a truck, but the people I talked to at 1-800-Go-UHaul and via uhaul.com's live chat did a great job of transferring my reservation over to the 8 N DuPont location and the person at 8 N DuPont (Jim) who took care of it when I got there was very helpful and professional. Great service from UHaul corporate and from 8 DuPont following 601 Marshall's mistake!

Marjorie R. 
Évaluation :
3

The app told me to put the keys in a lockbox but I was told the location no longer has a lock box so I gave it to the employee inside the store who to D me there was no lockbox

George B. 
Évaluation :
5

They could not make it any easier; definitely recommend using this location, and will again for sure.

Timothy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen F. 
Évaluation :
5

The rep was very knowledgeable and friendly. Will use them again. Because of the circumstances, you don't really get a chance to read the contract thoroughly before signing so probably won't notice they charge you extra 14 $for insurance and 1 $for "environmental fee" but the value and ease of use is wonderful. Won't hesitate to use same location again.

Janette K. 
Évaluation :
5

Jimmy the young man at was excellent.

Stephen F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashish P. 
Évaluation :
4

Every thing was great.

Barbara C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

George S. 
Évaluation :
1

would not take the truck in told me to bring it back tomorrow. would not take the trailer. i had to do an online check in and do it all myself. 2 girls i guess was afraid to drive a large truck. That was where i was asked to drop off the truck to save 50 $but I'll never do that again.

Dean B. 
Évaluation :
5

With the online reservations, and the ease of which this location operates I can't say there is much to improve.

Timothy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Romona C. 
Évaluation :
5

This first place I was suppose to pick up my truck left early and closed up when I got there to get my truck it won't let me finish the 24/7 I wasted a hr there then I had to drive 20 south of where o was headed to Wilmington but thank s to the young lady there in Milford was very good got me on the road fast.

Gerald C. 
Évaluation :
1

Truck was dirty and returning it was a hassle

Jeremy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michelle W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roland H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alina E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taqui C. 
Évaluation :
3

I was charged over 100 $for the use of a 20 $truck the charges and fees crazy

antwan R. 
Non les évaluations ont été soumises pour cet établissement.

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