Customer Reviews for Milford Shell
(Concessionnaire U-Haul dans le voisinage)

102 évaluations

8 S Dupont Blvd   Milford, DE 19963

(302) 725-0782

Heures d'ouverture de l'établissement

  • Lun - mar : 8h am à 9h30 pm
  • Mer : 8h am à 9h pm
  • Jeu - dim : 8h am à 9h30 pm

Services dans cet établissement :

Pour nous contacter

(302) 725-0782

8 S Dupont Blvd
Milford, DE 19963

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - mar : 8h am à 9h30 pm
  • Mer : 8h am à 9h pm
  • Jeu - dim : 8h am à 9h30 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

very nice customer service 👌

PRISCILLA M. 
Évaluation :
2

I was not supposed to have to drive to Milford DE to pick up the truck. It was supposed to be in Chestertown, MD.

Jan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Merrick R. 
Évaluation :
5

Very nice and professional

Ermie C. 
Évaluation :
3

I only gave this location an average rating because of the convenience when it came to filling up the vehicle with gasoline. There wasn't much space for parking and when we got there a truck was refilling the gas lines.

Edward-Alphonse S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damon W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gilbert A. 
Évaluation :
3

The truck was not cleaned upon pick up. When we returned it there was no drop box at all. Now we have to drive all the way back in the morning to drop the keys off. And the 24 hr help didn't answer.

Angel T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Garr O. 
Évaluation :
5

The cashier was very polite and took care of me very professionally

ROSE P. 
Évaluation :
3

It took 40 minutes to check in on my app.

Jared G. 
Évaluation :
3

Person at shell station did not know how to process a UHaul return

Keith S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rick L. 
Évaluation :
5

Girl behind the counter knew I was do in with that size truck said I was early. Told her the help we got in the morning of the second day were well above what I experienced in the past. They helped me empty the truck and I just wanted to return it while I had my energy. She ran outside checked the vehicle and mileage and we were all good and on our way back to our new home

Stuart C. 
Évaluation :
5

On Saturday , April 9, I visit the gas station to rent a U-Haul, I spoke with an associate named Gayle. Gayle was very professional. Gayle was experiencing technical difficulties with the UHaul website she remained calm and very friendly to customers. I appreciate the extraordinary customer service she provided to all of the customers in the store. Gayle did a great job. Thanks, Mike

mike L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David F. 
Évaluation :
1

The back of the truck was full of old popcorn and un popped kernels. I had to sweep it out before loading it. The truck didnt have gas in it had to put gas in it before using. Then was told since i didnt use it the full 24 hours i would be refunded for only using it for 8 hours i believe i ended up charged another 77 for what returning the truck clean and with gas. I will not be using U-haul again. And I will be contacting the better business bereau to put forth a formal complaint along with 8 others who have had the same or similar issue.

Joshua V. 
Évaluation :
2

Nobody's there to inspect the truck or verify the gas meter. They just hand you the keys. Later you get a contract by email with estimated fees and a gas reading showing more gas in the contract then there was in the truck & you have to pay what it says on the contract not the truck. They have a sticker in the truck saying you're responsible for the gas on the contract not in the tank. Very shady practice.

Pablo L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NANCY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise A. 
Évaluation :
5

Excellent service

William M. 
Évaluation :
5

Easy in and out. No problems.

Kurt N. 
Évaluation :
2

we were assured that we could return the truck late without extra charge due to the rain all day before and we were unable to unload the truck. We returned it with no explanation of extra charge. It was disappointing to see an extra charge on my credit card.

frances V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alfonso J. 
Évaluation :
1

Rear view mirrors would not move to adjust for proper usage. Very dangerous!! Old truck with a rough ride. I had to manually take it out of tow mode each time I started it. I picked up the truck with 1/8 of a tank of gas in it. I brought back the truck with more gas in it than I picked it up. They charged me for 37,50 $ for 10 gallons of gas for 13,4 miles. That's 1,34 mpg! That's 3,75 $ a gallon! Plus 30 $for fill up fee! Y'all got me last time I used haul charging me for tolls I had already paid for!! It will not happen again! I will never be a uhaul customer again! I will tell everyone I can how uhaul has dangerous trucks and treats their customers very badly

Nancy T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deanna J. 
Évaluation :
5

Excellent customer service

Carolyn W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike D. 
Évaluation :
5

The entire process went very well. A simple verification and I was out the door. Returning the vehicle was also simple. Job well done.

RAYMOND B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jerome D. 
Évaluation :
5

That was theeasiest check in and out experience ever.

James G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jacob C. 
Évaluation :
5

Keep up the good service.

PRISCILLA M. 
Évaluation :
5

not a thing they were very nice and nothing to complain about..

Joan W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brad L. 
Évaluation :
1

You receive no receipt and you sign nothing at this location. I took pictures of the milage and gas guage when I left. I refueled before returning the truck. When I dropped off the truck I took the pictures again, as they give no receipt. When I received my creditcard statement, I saw that I was charged 20 $extra for gas. I was ripped off at this location before and let it slide, this time I called uhaul, forwarded them my pictures an immediate receive a refund.

CRAIG J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Monica M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aa A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert M. 
Évaluation :
5

Good Job

Ruben S. 
Évaluation :
1

I had to wait almost 35 minutes. I was late because of this located. They didn't know how to use the prom code it was horrible.

Regina J. 
Évaluation :
5

Manager didn't hold the door for me twice. I feel he needs better communication skills and lessons in customer service.

Harry H. 
Évaluation :
5

Great experience

Daniel A. 
Évaluation :
5

This location (8 N DuPont, Milford) was fantastic! I had to switch to them last minute as my original pick-up location (601 Marshall St, Milford, DE) failed to put the key in the lockbox. This caused an hour+ delay in acquiring a truck, but the people I talked to at 1-800-Go-UHaul and via uhaul.com's live chat did a great job of transferring my reservation over to the 8 N DuPont location and the person at 8 N DuPont (Jim) who took care of it when I got there was very helpful and professional. Great service from UHaul corporate and from 8 DuPont following 601 Marshall's mistake!

Marjorie R. 
Évaluation :
3

The app told me to put the keys in a lockbox but I was told the location no longer has a lock box so I gave it to the employee inside the store who to D me there was no lockbox

George B. 
Évaluation :
5

They could not make it any easier; definitely recommend using this location, and will again for sure.

Timothy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen F. 
Évaluation :
5

The rep was very knowledgeable and friendly. Will use them again. Because of the circumstances, you don't really get a chance to read the contract thoroughly before signing so probably won't notice they charge you extra 14 $for insurance and 1 $for "environmental fee" but the value and ease of use is wonderful. Won't hesitate to use same location again.

Janette K. 
Évaluation :
5

Jimmy the young man at was excellent.

Stephen F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashish P. 
Évaluation :
4

Every thing was great.

Barbara C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

George S. 
Évaluation :
1

would not take the truck in told me to bring it back tomorrow. would not take the trailer. i had to do an online check in and do it all myself. 2 girls i guess was afraid to drive a large truck. That was where i was asked to drop off the truck to save 50 $but I'll never do that again.

Dean B. 
Évaluation :
5

With the online reservations, and the ease of which this location operates I can't say there is much to improve.

Timothy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Romona C. 
Évaluation :
5

This first place I was suppose to pick up my truck left early and closed up when I got there to get my truck it won't let me finish the 24/7 I wasted a hr there then I had to drive 20 south of where o was headed to Wilmington but thank s to the young lady there in Milford was very good got me on the road fast.

Gerald C. 
Évaluation :
1

Truck was dirty and returning it was a hassle

Jeremy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michelle W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roland H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alina E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taqui C. 
Évaluation :
3

I was charged over 100 $for the use of a 20 $truck the charges and fees crazy

antwan R. 
Évaluation :
1

The clerk can barely speak or understand English. He has to call his boss then he gives you an ear piece out of his ear for you to communicate

Rory R. 
Évaluation :
3

Check out was slow. Clerk had to call someone so we waited a little bit

John E. 
Évaluation :
5

Great customer service. He was a big help.

Jeffrey O. 
Évaluation :
5

Have more trucks and open on weekends

Eloise R. 
Évaluation :
4

We returned the truck 3 hours after it was due, and we were charged 40 $for this. I don't remember choosing a time to return it, but if I did, it would've been more helpful to make that time more obvious on the receipt as at a glance I did not see it. Further, we left the truck with double the gas than it had when we picked it up, so I think it's unfair to have charged us the full 40 $/day late charge for returning it a little late. I believe this is unreasonable of your company and will go elsewhere in the future.

Jennifer K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angel P. 
Évaluation :
2

I never signed any contract or was given a copy of any paperwork. Other locations I have rented from I was given a copy of the contract and signed before renting the truck and then signed again when releasing the truck. I'm not sure why this location if different.

Devon C. 
Évaluation :
5

I rented a truck and trailer. First of all I had to return them to two separate locations. This was quite inconvenient. Also when I rented it I was charged a 60 $deposit and was told it would be refunded to me when I returned the trailer. I really didn't have the money to spare but since it was suppose to be refunded to me I went ahead and did it. The drop off location for the trailer was closed so I called the 800 number to let them know it was dropped off. When I explained to the representative about the deposit, she informed me the prior information I was given was incorrect. She stated I should have only been charged a flat fee for one way usage and no deposit should have been collected. She also said I could not get my 60 $back. If I should not have been charged the deposit then Uhaul owes me 60 $.

Rebecca D. 
Évaluation :
1

The worst customer service ever !!!! Told us we couldn't have the small truck it was promised to another customer so we had to take a much larger truck we did not need, the small truck was never used it was still setting there when we got back. We asked if we could drop it off at a UHAUL need us and they said yes after we tried to return the truck to a location close to our home the wanted 198,00 $ "what" they made us return the truck back to the pick up station not a drop off near us. ALll this for fifteen miles to pick up furniture which now took three hours and extra miles( only because of driving it back to the pick up UHAUL) Took cash for the usage of gas no receipt just put it in the register. I have used UHAUL my whole life and "never" a had a problem. This experience was by far the absolute worst.

Mike B. 
Évaluation :
3

Because I believe l was over changed

qwenodlyne W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

pat C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan B. 
Évaluation :
1

Don't tell someone to put 20 miles in. Listen to ur customer.

Rowena B. 
Évaluation :
5

Excellent person skills very friendly and thorough

brittany J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ray B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alden H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

dorothy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha S. 
Évaluation :
3

Smoother check in's b4 8 AM. Wasn't horrible. Just had to wait for phone verification? and worked in between customers. Everybody very friendly. I must say it was pretty quick once verified. I have used this location twice now and drop off was pretty easy as well. I would use this location again and would recommend it to others.

mark J. 
Évaluation :
2

The system or something was down. I was waiting for over 30 minuets to pick up truck. Very slow process I should have went with previous reviews....

Tamirra S. 
Évaluation :
5

Fast, easy, efficient...

Molly M. 
Évaluation :
3

Driver side door kept unlatching and the door ajar light came on probably about 15 times in my 32 mile drivr

Robert R. 
Évaluation :
1

I booked on line. I arrived and there was no one there to rent the truck. I was expected to rent the truck over a workers personal cellphone. It was bizarre. I was not offered insurance, never saw the Uhaul representative, never signed an agreement. They overcharged my credit card. Worst UHaul rental ever!! Would not recommend this location at all. After 45 minutes of frustration I finally was given the keys to the truck. I was very glad my return was at a different location. Uhaul needs to reconsider such a poor representation by an unprepared dealer. Never again will I consider this location, Milford Shell Station

Lynda C. 
Évaluation :
4

The first location reservation did not call ahead and the uhaul was not available on site. I am very thankful for the 1800 uhaul line where N operator was able to immediately find and reserve a uhual. I was thankful for that immediate help.

Stephen P. 
Évaluation :
1

Charged for extra mileage. Very unprofessional

Kiana H. 
Évaluation :
1

Horrible. Charged me for one day extra for no reason. Unbelievable.

Jyoti D. 
Évaluation :
4

Rep tried to say we had a trailer attached but we did not have one.

Kathy H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth W. 
Évaluation :
3

They charge $.99 a mile if you go over where other people charge a lot less

Rae D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony K. 
Évaluation :
5

Staff performed the complete check in for me to return the truck.

Lewis S. 
Non les évaluations ont été soumises pour cet établissement.

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