The truck was not cleaned upon pick up. When we returned it there was no drop box at all. Now we have to drive all the way back in the morning to drop the keys off. And the 24 hr help didn't answer.Angel T.
Moving Truck Rental in Milford, DE at Milford Shell
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Milford, DE 19963
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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The cashier was very polite and took care of me very professionallyROSE P.
It took 40 minutes to check in on my app.Jared G.
Person at shell station did not know how to process a UHaul returnKeith S.
Girl behind the counter knew I was do in with that size truck said I was early. Told her the help we got in the morning of the second day were well above what I experienced in the past. They helped me empty the truck and I just wanted to return it while I had my energy. She ran outside checked the vehicle and mileage and we were all good and on our way back to our new homeStuart C.
On Saturday , April 9, I visit the gas station to rent a U-Haul, I spoke with an associate named Gayle. Gayle was very professional. Gayle was experiencing technical difficulties with the UHaul website she remained calm and very friendly to customers. I appreciate the extraordinary customer service she provided to all of the customers in the store. Gayle did a great job. Thanks, Mikemike L.
The back of the truck was full of old popcorn and un popped kernels. I had to sweep it out before loading it. The truck didnt have gas in it had to put gas in it before using. Then was told since i didnt use it the full 24 hours i would be refunded for only using it for 8 hours i believe i ended up charged another 77.00 for what returning the truck clean and with gas. I will not be using U-haul again. And I will be contacting the better business bereau to put forth a formal complaint along with 8 others who have had the same or similar issue.Joshua V.
Nobody's there to inspect the truck or verify the gas meter. They just hand you the keys. Later you get a contract by email with estimated fees and a gas reading showing more gas in the contract then there was in the truck & you have to pay what it says on the contract not the truck. They have a sticker in the truck saying you're responsible for the gas on the contract not in the tank. Very shady practice.Pablo L.
Excellent serviceWilliam M.
Easy in and out. No problems.Kurt N.
we were assured that we could return the truck late without extra charge due to the rain all day before and we were unable to unload the truck. We returned it with no explanation of extra charge. It was disappointing to see an extra charge on my credit card.frances V.
Rear view mirrors would not move to adjust for proper usage. Very dangerous!! Old truck with a rough ride. I had to manually take it out of tow mode each time I started it. I picked up the truck with 1/8 of a tank of gas in it. I brought back the truck with more gas in it than I picked it up. They charged me for $37.50 for 10 gallons of gas for 13.4 miles. That's 1.34 mpg! That's $3.75 a gallon! Plus $30 for fill up fee! Y'all got me last time I used haul charging me for tolls I had already paid for!! It will not happen again! I will never be a uhaul customer again! I will tell everyone I can how uhaul has dangerous trucks and treats their customers very badlyNancy T.
Excellent customer serviceCarolyn W.
The entire process went very well. A simple verification and I was out the door. Returning the vehicle was also simple. Job well done.RAYMOND B.
That was theeasiest check in and out experience ever.James G.
Keep up the good service.PRISCILLA M.
not a thing they were very nice and nothing to complain about..Joan W.
You receive no receipt and you sign nothing at this location. I took pictures of the milage and gas guage when I left. I refueled before returning the truck. When I dropped off the truck I took the pictures again, as they give no receipt. When I received my creditcard statement, I saw that I was charged $20 extra for gas. I was ripped off at this location before and let it slide, this time I called uhaul, forwarded them my pictures an immediate receive a refund.CRAIG J.
Good JobRuben S.
I had to wait almost 35 minutes. I was late because of this located. They didn't know how to use the prom code it was horrible.Regina J.
Manager didn't hold the door for me twice. I feel he needs better communication skills and lessons in customer service.Harry H.
Great experienceDaniel A.
This location (8 N DuPont, Milford) was fantastic! I had to switch to them last minute as my original pick-up location (601 Marshall St, Milford, DE) failed to put the key in the lockbox. This caused an hour+ delay in acquiring a truck, but the people I talked to at 1-800-Go-UHaul and via uhaul.com's live chat did a great job of transferring my reservation over to the 8 N DuPont location and the person at 8 N DuPont (Jim) who took care of it when I got there was very helpful and professional. Great service from UHaul corporate and from 8 DuPont following 601 Marshall's mistake!Marjorie R.
The app told me to put the keys in a lockbox but I was told the location no longer has a lock box so I gave it to the employee inside the store who to D me there was no lockboxGeorge B.
They could not make it any easier; definitely recommend using this location, and will again for sure.Timothy R.