Customer Reviews for Mill Plain Self Storage
(U-Haul Neighborhood Dealer)

Évaluation :

5

The website errored out partway through the reservation, which made it very difficult. Also the incredible amount of pictures needed to check in was kind of ridiculous.

Évaluation :

3

Veh was out of gas and died before leaving parking lot. This was due to a break in and gas tank damage. While it was not their fault for the damage, it was a hassle. Then they charged the 14 damage waiver.

Évaluation :

3

I had a 7 am pick up using apps, had trouble using apps, called 369-356-1577 for assistance,the customer service didn't have enough experience in how to help customer. It took 1 hour to get into the truck key, IN THE RAIN! U-Haul needs to train a better customer service and apps.

Évaluation :

3

The U-Haul truck was a great drive and had no problems

Évaluation :

5

Very thorough and very polite office staff.

Évaluation :

4

Had to pick up truck (2hrs away) at one location. Then pick up auto-transport trailer at another, (4+ hrs round-trip). We returned the auto-transport trailer near our destination (Mesa, AZ). Then U-HAUL grantef us storage at Queen Creek, AZ and required we return truck for maintenance at a different location (Tempe, AZ). All in all we received a $25 discount, which did not even cover fuel costs.

Évaluation :

5

These folks are great. You are in good hands!

Évaluation :

5

The uhaul was dirty but everyone at the location was super friendly. They were accommodating and kept in contact about a potential delay.

Évaluation :

3

I never received a receipt. Still don't know the final charges.

Évaluation :

4

The rental was not on time and not where I wanted it to be. That is the point of renting something. That is there when you requested it

Évaluation :

5

Everything was great

Évaluation :

5

Quick and easy pick up and drop off.

Évaluation :

4

I was surprised at how much the process had changed since my last rental. I needed to use my smartphone and data plan extensively for both the pick up and the return. The app worked well overall, and I liked being able to provide photos right there and then. There are few points I was concerned about though: 1) I had no idea that I would need this ahead of time. If I'd showed up without my phone or with no data it seems like I wouldn't have been able to pick up my truck. I know such phones are very common now, but U-Haul is definitely a business that serves low income customers in times of serious need. That could be a real problem for some customers. 2) There was s slight glitch or bug which gave me a "time-out" message at the end of my check-in instead of telling me it successfully completed. I had to call support to make sure it had completed correctly. (The call was fast and effective, but shouldn't have been needed.) 3) I did not have a QR reader on my phone which made the return process a little less convenient. The woman on site was very helpful in providing a browser alternative, but it would have been easier if U-Haul had placed the link for that in my first confirmation email. (It's possible they did somewhere, but I had no idea until I was through the process, how phone-centric it would be.)

Évaluation :

4

How can driving a total of 9 miles equate to charging me 3 gallons of gas. It was a completely empty vehicle that was merely used to pick up a large item from Lowes. This is ridiculous. Never rent from here again.

Évaluation :

1

Front desk person wasn't there when I arrived. I called and she said she was running errands and would be back in 10 min- wasn't there for another 25. Almost forgot to give me my license back at end. Super unhappy with service-I won't be coming back to this location.

Évaluation :

2

The truck had 110 000 miles on it and got 5 miles to the gallon, made more noise than a jet flying low overhead.

Évaluation :

4

The person running this location was very nice and came out when they saw me pull in. My only suggestion would be putting up some better signage. There isn't a lot of signage on the main office and it was hard to see/know where to go