Maybe the counter lady could be more personable. Seemed annoyed and borderline rude. I was having issues with my reservation CC. She did her best to be accommodating, but still managed to be rude. My daughter nose was running and this women was annoyed at how much tissue she used. Another employee offered plenty of tissue.
edmond r
Customer Reviews for Mings Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
The van that I rented tire pressure was very low. I ended up putting too much gas did not get reimbursed for that so I paid more than I expected needs more maintenance.
JESSICA ANo on equipment - The gas fumes filled the cabin! We had to drive with the windows down (PA to VA over 150 miles). The truck was clean, Ty.
ILLONDA MMy pickup location changed 3 times. The final location it changed to didn't even have the moving equipment I already ordered and paid for to help me move. The lock box wouldn't open so delayed me 90 minutes and ate into the time I had booked movers for. Very frustrating experience but the manager there was helpful when they opened up for business
Andrew CGive those young ladies a raise. I felt welcome the moment I stepped in the door I was in and out in no time with my vehicle return drop off was easy and quick. Look forward to doing business there frequently.
Sandra GThe Van had only 5225 miles on pick up but there were marks of drinks spilled on the cabin floor.No effort to clean! Total miles I drove was only 19 and I filled gas to the dispatched level of 11/16. The vehicle was returned earlier than the expected time on the contract without any damage. I verified with the lady who checked the gas level and mileage and the vehicle condition on return, and she ensured everything is good. Still they charged for 2 gallons of gas on the emailed receipt. I have picture of the mileage and gas level. Not a good way to do business. I will ask for a refund of the unscrupulous charge.
Mathew TThe staff is always pleasant and helpful.
DARRELL MThe staff is always pleasant and helpful.
DRRELL MMy experience with this location was A+. The young lady at the front desk was very efficient, knowledgeable, and kept a smile while serving. I will definitely use this location for all of my truck rental needs.
Kenneth JI was given a van that had a slow leak in the front drivers side tire... I ended up getting stuck at a store that I went to because the tire eventually went completely flat and I had to have roadside assistance come change it for me and I wasted 3 hours of the time that I needed it!!
Scott HEVERYTHING WENT SMOOTH AND EVERYONE WAS PLEASANT
Zachary RThe truck shook when I excelerated & the door made a weird noise when I opened it. The receptionist was outstanding. She was helpful, patient and warm. She made the visit pleasant & well received after having a long day.
angela hThe customer service person was able to assist me with my needs and was professional in rendering service.
raushanah Ejust keep doing what you're doing
donnell pEverything was not explained properly at the time of rental. The vehicle was returned and a staff member came out and checked the vehicle and about 2 hours later called and stated there is a $25 cleaning fee for not sweeping the vehicle out. I feel this should have been explained at the time of rental just like gas, mileage and other expenses were explained
doreatha rWhen you have an employee meet to receive keys at locations, drop key box, sometimes are not available
MICHELLE CThe staff at this location was very professional, helpful and provided clear instructions. I would recommend and will use this location again. It was a smooth transaction.
Cecelia MThe truck was very dirty and dusty. I had sweep the truck out before I could load my things.
Sofia WMake sure employee's are at work stations , if not make sure that it's more than one person working to ensure that customers receive the help they need
latasha wI really enjoyed renting from you all and the hospitality from the person that waited on me was very helpful and warm
Kathy GIt was a wonderful experience and good Customer Service. Merci
BIANKA HMore space to return vehicle
Frederick EBetter customer parking
Mitchell HIt's at a great location and very convenient, I went late and got the last truck available. Customer service was good
MELONIE EThey were very nice and Clean and understanding love it
Shante HThey was so ghetto and unprofessional awful ppl
April CUpdate the vehicles! I rented from another location before and those vehicles were all equipped with back up cameras, Bluetooth compatible, had less damages done to inside/outside of vehicle, etc. Other than that customer service was impeccable! Wish I knew the woman's name that helped me and did my check in. Her name started with a M but I cannot remember for the life of me. She was such a delight! (A hint* she said she's been there for fifteen years)
Felicia WOnly issue I had was low tire pressure in my left RR tire. So I would say fully inspect vehicles before renting out.
Anthony WDidn't answer all of my questions and ignored one of the main questions I had.
Cyrus PI was charged $20 for an after-hours fee when the Cargo Van was returned on time. I was also charged for 2 gallons of gas when the Cargo Van was brought back with the gas gauge at the exact level when I picked the Cargo Van up. I canceled a rental for 05/31/22 because of these overcharges. Do yourself a favor and rent your Uhaul someplace else.
Mike LMake improvements at the entrance to office and to trucks lot
Kenneth PInspect trucks more often this cargo truck was in bad mechanical shape sound like the muffler has a hole in it very loud
Rose SJust continue to improve your site physically. Everything else was great.
Jeffrey BCustomer service was excellent
Vincent MI had no issues! Parking was an issue but that's not their fault! Service was top notch, straight to the point, in and out and truck was clean! Definitely would come back to this branch!
Aaron TNext time we definitely need to check the gas and milage. We were charged for 4 miles to drive less than 16 city blocks . Because of this we were charged and extra 50$ in gas fees. And the truck needs servicing . Very disappointed ☹️
AMANDA LThis location was completely uncooperative and lazy as F. They said they had no dollies, but didn't look. They said they had no mattress covers, and we were looking right at them. So they HAD to get up and walk 2 feet and get one. I refused to sign the rental agreement because the gas was way off and they wouldn't go to the truck to look at it. I hate Uhaul.
FRANKIE Lthe back of the uhaul had dog shit in it i couldnt use it i turn it back in
GWENDOLYN JThe only issue I can speak on was the app. The app is very buggy and hindered my return process. Thus, making me leave the van but returning in the morning to do a formal check out.
Daniel HI had a great experience with UHaul. The front desk was very friendly and helpful, I felt comfortable driving the truck, and I loved the clear instructions on both the interior and exterior of the truck.
Javvieaus SOn this rental dates are not true. Aug. 30-Sept.2, 2021. Not Aug. 30-Sept 7, 2021. Under Doctors care From Sept 5, 2021 - Nov. 15, 2021. Charge are false. Request a dispute.
GERALDINE MOnly complaint I had a hard time finding the place.
BYRON LBeginning mileage or gas was not correct had to take a pic to verify. Gave me insurance without asking . Drop off very far away from office.
HAROLD SThe website is broke on Firefox.almost unusable
Morgan RAt the location the truck was picked up from, the sales associate could have used help on a busy Saturday. She was swamped but did an excellent job.
Karen kEveryone at Mings were very helpful and friendly. From the time I arrived until I pulled away with my rental they did everything possible to make sure I was completely satisfied. I would 100 % recommend using their services to anyone who needs an in town rental in the area. I would use them again for sure.
Liam AFirst of all, I waited at the location for 1,5 hours as the key to the truck was not there. Long story short, the staff member took the key home.
Mo SI made moves.
Lucien AI ordered moving blankets and a dolly I was not able to get either. They didn't have the key to the supply closet. I must stress that was very inconvenient. I was moving from Philadelphia to Chicago and had alot of heavy furniture. It was very back breaking carry everything. I'm very disappointed with uhaul for that reason.
Tammy BThank you to Mr. Jackson for all his help.
VIOLA MStop worrying about making money be worrying about the safety of other in othe was the manager rented me a van with a minor miss on the driver side
ALBERT GThe young ladies on duty were knowledgeable and helpful 😊
ELIZABETH BQuick and efficient service always. Will return and refer friends
JOHNNY ROcheck the gas don't just guest cause to lazy to walk out and see
WANDA B