Customer Reviews for Mings Self Storage
(Concessionnaire U-Haul dans le voisinage)

621 évaluations

4663 Stenton Ave No 79   Philadelphia, PA 19144
(Germantown and Abbottsford)

(215) 844-2566

Location Hours

  • Lun - ven : 8h am à 6h pm
  • Sam : 8h am à 4h pm
  • Dim : 10h am à 3h pm

Services dans cet établissement :

Pour nous contacter

(215) 844-2566

4663 Stenton Ave No 79
Philadelphia, PA 19144
(Germantown and Abbottsford)

Services dans cet établissement :

Location Hours

  • Lun - ven : 8h am à 6h pm
  • Sam : 8h am à 4h pm
  • Dim : 10h am à 3h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Gwendolyn J. 
Évaluation :
5

Quick and efficient service always. Will return and refer friends

JOHNNY R. 
Évaluation :
2

Ocheck the gas don't just guest cause to lazy to walk out and see

WANDA B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHERYL B. 
Évaluation :
3

When I first rented my vehicle the agent never explained in details the rates and how it would be divided, also at this location they have changed management several times and at some point in time they didn't help with understanding about extending my reservations, I'm quite surprised at my final billing and quite disturbed over unanswered questions and explanations during my usage of my contract of 180 days.

Anthony B. 
Évaluation :
2

Clean your trucks/employees where very nice

bernadette B. 
Évaluation :
2

Be upfront with ALL FEES. I was quoted a rate for insurance but it ended up being much higher and the person obviously didn't know what she was doing. although she was nice. I ended up spending 145.36. on a 29,95 Truck Disclosure of all applicable fees would be a good practice for this business. Thanks

MARLAINA V. 
Évaluation :
1

The price is EXTREMELY MISLEADING

ALMARIS F. 
Évaluation :
5

The young lady that assist me was very helpful

Constance L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RENEE A. 
Évaluation :
5

Confirm pickup time with customer. I had requested an earlier time. This issue was addressed to my satisfaction.

Georgina S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SAMI J. 
Évaluation :
5

Breakfast from 8 to 10 just kidding my experience was great look forward to my next trip thank you so much

Dwight P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anthony K. 
Évaluation :
2

Hours online said I could pick up at 8:30... showed up and couldn't pick up truck until 10am when they opened.

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth T. 
Évaluation :
5

Very professional and patient and courteous

Matilda S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joy C. 
Évaluation :
3

be honest on the invoice

lisa D. 
Évaluation :
4

My experience was great, no improvements needed at this time.

Timothy W. 
Évaluation :
4

Great service

Djervin U. 
Évaluation :
1

Assure that information is updated correctly and reservations times are honored.

Elhassan U. 
Évaluation :
5

STAY JUST AS You Are

Frances E. 
Évaluation :
5

Nothing, excellent service!!

LARENE C. 
Évaluation :
3

It would help if U-Haul explained that you MUST buy insurance for your vehicle if you are renting from a non U-Haul location. There also wasn't much inventory at the location, which could of course be frustrating for those in the nearby area.

kwadowo A. 
Évaluation :
5

i did not go in, so cannot speak to the cleanliness of the place. but drop off was effortless and the person duty very cheerful and helpful.

MARGARET W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall L. 
Évaluation :
5

Nothing at all every thing was Great!!! Look forward to rent again..Thank you so much!!

SHIRLEY C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tara T. 
Évaluation :
5

Thing we're great n once all the construction is complete things will b better I highly recommend ur location n ur staff was great as well????

Shirley S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian K. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Deneya O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zykechia B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andre B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eva-Marie S. 
Évaluation :
5

Customer service was great!

Duane C. 
Évaluation :
5

could use some chairs older people like me need to set down that would be nice to install chairs maybe one or two for us customers.

Paul J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mia L. 
Évaluation :
5

Nothing it was very good customer service

JASPER L. 
Évaluation :
4

The gentleman was very pleasant and polite. He clearly explained everything and got me setup quickly. The truck was not cleaned on the outside or the inside. Considering the covid 19, I would have thought extra care would have been taken to clean the inside of the vehicle.

Stephen L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bill F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin D. 
Évaluation :
5

Just note to drive carefully over the potholes in the driveway so there's no damage to the vehicle right upon return. Aside from that, service was efficient and helpful and no notes are needed.

William S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eugene J. 
Évaluation :
3

I had a terrible ed experience today. I was scheduled to pick up a uhaul from one place and they were not prepared. They didnot know I was coming. I was suppose to be transferred to Ming's and nothing was done correctly they had no record of my order. This was an example of poor customer service.

Deborah D. 
Évaluation :
3

Staff very friendly. The only problem I had when l returned the rental cargo van with a full tank of gasoline and did not get credit for it. I went to my destination and gas level dropped to 1/8 mark. I assumed I could not drive back with the van with a gas tank 1/8 full of gas. Therefore, I filled the tank. I was surprised that the needle on the tank when I returned the cargo van was still full. To say what? It is not my fault that I used a better grade of regular gasoline that burned less than the cheap gasoline that U-haul placed in the van when I drove off the lot. I paid 2,41 $9 per gallon for regular gas. The van took 16,77 gallons of gasoline which costed me 40,57 $. I am asking U-haul to do right by giving me credit for half the gas. -Deborah McBride Contract #86621270 609-658-0542

Deborah M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stanley B. 
Évaluation :
1

Check y'all vehicle more better before y'all over charged costumers smh

Elisha R. 
Évaluation :
5

2nd Time! Had a great experience with Uhaul

Markia W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louis B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shanel H. 
Évaluation :
5

As usual Avo was great. His customer service was exceptional.

Kim N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alhammadi M. 
Évaluation :
1

I was charged for something I should not be charged for and now I have to dispute the charge in my credit card

Erica O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Francine F. 
Évaluation :
2

fix pot holes in parking lot ,they have very deep pot holes as you come in and go out of the property.

Paul J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Regina M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamere M. 
Évaluation :
5

very good job keep it up

Gerald M. 
Évaluation :
5

The person who checked us in was very nice and helpful.

Kelsey B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael J. 
Évaluation :
3

Try ensure that floor of cab is cleaned because of dirt being tracked in because of unpaved lot.

Michael T. 
Évaluation :
1

I drove the truck 5 miles total and was erroneously charged 31 $for gas when the meter was recorded improperly. I sent an email 2 days ago and no response. Not cool. I have photos as evidence and would like this to be remedied.

Jonathan O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Camila J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosa T. 
Évaluation :
2

There was no drop off box or slot.

Jeffrey G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Albert R. 
Évaluation :
1

I'm pretty sure I was over charged due to an error on the locations part where the mileage was logged in in correct. They have summer time teenage employees and this was the worst over all experience I've had renting a uhaul. I tried to give them a chance even though a lot of errors were made from the beginning of the process on a simple rental but I should have requested an older employee so I take blame in not resolving the issue before leaving and paying but once I thought about the charges and the places I drove the vehicle the miles did not add up and I pretty much had no way to prove it at that point and the situation was not resolved by the location or uhaul so that sucks. Next time I will make sure they do a walk around on the vehicle before I leave the lot and I'm glad it was a small charge opposed to them saying i did damage to the vehicle or anything similar because I failed to inspect the vehicle and mileage in their presence which I thought was their job to began with. You live you learn.

Saul R. 
Évaluation :
5

Excellent service

WILLIAM F. 
Évaluation :
1

They only had two trucks, so I had to get a vehicle much larger than what I actually needed. When I went to return the truck there was no drop box to leave the key after hours, so I had to delay my return. Their storage unit is filthy. There is debris falling into the unit because the top of the storage space is not covered. The gentleman who works at the facility was very accommodating and helpful. He handled our inquiries quickly and to the best of his ability.

Takiyah S. 
Évaluation :
5

Get your IT department's attention. I was trying to return my truck by noon but I was late. Apparently you automatically sent an email to the customer who was waiting for my truck. That email said they wouldn't be able to get it until 5:00 p.m. They were not pleased until I came rolling in (not very late). Give your people behind the counter a chance to fix things before you start blasting emails out telling people of massive delays. If your communication was better you get 5 stars. Better than Budget any day though.

Kelly H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rochelle J. 
Évaluation :
3

Reduce the mileage fees. 99 cents is cost prohibitive. Stop hiding fees!! What happened to 19,95 $ rental for 24 hours?!?

Jordan F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kim K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Megan N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jordan F. 
Évaluation :
1

Dont go here GO TO A DIFFERENT LOCATION

Atia L. 
Évaluation :
5

Excellent service and attitude.Professional and helpful.Nothing that comes to mind at this time.

Norris W. 
Évaluation :
1

Everything was wrong, beginning with a worker whose only answer to most questions was, "I don't know. That's what comes up on the computer". Most troubling was pickup Mon 2:00 - return Wed 2:00 = two 24-hour periods (my understanding from 5 years of rentals at another site) and his insistance that M/T/W + 3 days. When I made the reservation, I was told I could leave my own vehicle in their lot; when I arrived, I was told I could not. Vehicle had gravel that I had to sweep out. Vehicle had considerable small scratches which were not noted. He told me to take pictures. I had no way to do that so he came out and took pictures with his phone that he said he would email to me. I never received them. He was not overtly rude; he just had a remarkable determination to stay uninvolved in any way.

James C. 
Évaluation :
4

Equipment worked well but it wouldn't hurt to clean the inside more. An occasional wiping down/vacuum of the cabin area goes a long way! We're paying for a service, doesn't matter that it's a transport vehicle.

Simone J. 
Évaluation :
2

Giving us a uahaul that was on empty and telling us it was a discount when it wasn't.

Destiny W. 
Évaluation :
1

I was charged for items that were not available, asked for a refund and told me they couldn't do it

Anas D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norris W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Naomi G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Charles C. 
Évaluation :
4

Don't have links to laborers that don't show up.

Kevin B. 
Évaluation :
5

Staff super friendly and helpful.

Lugenia B. 
Évaluation :
4

Fix the sloppy, dangerous steering, clean the windshield so driver can see at night, give instructions on operation of mirrors and lights, including light inside cargo area.

John H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suzanne Q. 
Évaluation :
3

The staff was very friendly and patient. They were willing to do everything they could to make sure I drove away with a truck that I actually needed.

Cheryl M. 
Évaluation :
5

Great job.

Michael C. 
Évaluation :
5

It was great and the lady at the desk was very professional.

Shawn S. 
Évaluation :
5

The clerks were very friendly

Norman L. 
Évaluation :
5

For some reason the checkin process was long and needed someone to help on the phone

centelia F. 
Évaluation :
5

when doing a mobile deposit the system went down numbers of times then it went from English to Spanish and I went inside the location and the system went down on them the fax machine wasn't working no heat no bathrooms

Jeff B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer Crystal C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer Crystal C. 
Non reviews have been submitted for this location.

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