Great experience.
FREDERICK M
Customer Reviews for Mini Max Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Amanda was excellent and professional to work with her at the U-Haul dealer off Victoria Rd, Woodstock, Ga 30189.The service was fast and extremely easy to rent the 9 x12 trailer for 2 days. Unit was clean and ready to pick up with my reservation. Thank you for the wonderful experience. It's a smaller dealer which makes it a lot easier to get in get your stuff and get on the road. I highly recommend you call this location for your U-Haul rental needs
KENNETH MStaff at this Woodstock location was extremely helpful! A+++, she set the bar for excellent customer service.
DUANE TMike was amazing
JOHN WIt was after hours so I didn't meet with any personnel-after I tried to submit it made me answer the question. You need to have an "na" as an option, there was nobody there. Also very frustrating app again. I had taken pictures on my phone at the gas station and it wouldn't allow me to use those photos, so o had to stand in the dark and retake the pictures. Other than that the drop off was easy and good.
TRACY WThe trailer had not been cleaned and was full of dirt, debris, and other loose items. Staff did clean it prior to my leaving when asked. Also had a non-working taillight/brake light/turnsignal.
BRIAN RGreat place to store a boat! Would recommend to anyone!
Lucas M | Expérience généraleMy pick up experience was great. However I was told that it had 1/2 a tank of gas but it did not. It was less then rhat. I took a picture when I first got in it. When I was done, I put a half a tank in which was more then I received it with. I returned it after hours and when i received my receipt the next day, i was charged for 3 gallons of gas. I have pictures showi g both levels. I sent them both and told thwm I was disputing the extra fuel charge. Will see what happens. I need to rent another truck later this week. Depending on the response I get will determine where I rent it from.
BRANDI TWonderful service!
SUSAN AMini Max Storage is an excellent U-Haul location. Thanks Amanda!
Michael CNo one was onsite had to call U-Haul to complete return. Also, the GPS coordinates for this location is down in the storage rental area not the U-Haul area.
WENDELL Hused many in my past...found Mini Max and stayed with them over 6 years consecutively. ended contract because im not needing services like this anymore
BRYAN F | Expérience généraleThis is the best UHaul representation I've ever seen
VASYL ZEverything with this rental was great, no problems at all. Nothing comes to mind as far as improvements that should be made.
MARK RGreat Service!
JULIO MPlastic fender covers were damaged before I rented and were flapping around as driving. I'm glad I bought the insurance cause I did not cause this issue
KURT MThis is the BEST U-Haul location in Woodstock, GA! Amanda is an excellent manager that knows how to help. My U-Haul experience is ALWAYS fast and efficient. Thanks Mini Max Storage for a GREAT U-Haul experience AGAIN!
MICHAEL CVery helpful
Christopher K | Expérience généraleThe service was great but the trailer was not advertised correctly. It did not meet my needs. Because of the sides at the drive on ramp is less than the overal with. My atv did not fit and I was unable to use the trailer
ROGER BAmanda is super!
DAVID TBoth people I worked with at Mini Max was extremely courteous and helpful. When the U-Haul mobile app was giving me trouble (which it often does) the folks at Mini Max were more than happy to help assist with my checkout in person. This is a very convenient location to rent from as well, it's smaller than some of the main U-Haul locations so it's easy in/out of the lot here.
Michael CThe owner was very friendly and helpful. She showed us how to hook up the connections and gave good advice for driving the trailer we rented.
Edward KEverything about the process was great, including the helpfulness and friendliness of the owner.
Scott MThis was not the original pickup location so I didn't rate this location bad because his customer service was great. Not having the vehicle at the reserve location having to drive 10 miles out of the way was very frustrating and put us behind with the move
Medda HFriendly and helpful!
Jeremy JService person was incredibly helpful and pleasant to deal with. Lovely lady. Professional.
TRACI TI was very satisfied with the service U-haul provided. The staff in Canton and Cincinnati were both very professional, helpful and courteous.
Theodore CBest customer service!
Mark LOne of the best uhaul experiences I have had fast easy helpful worked to get the cheapest options hooked and unhooked for me they have a dog in the office 10 out of 10 for the puppy and Michael was a perfect employee would definitely come back for any trailer needs
Elijah HGreat customer service! The equipment was well maintained.
Amanda SThe staff did a great job
DONOVAN FVery customer oriented, great experience!
gibson mAgent lied telling us the charge would be for only one day as long as the truck was returned by afternoon on Sunday, we were charged for Monday as well despite this. Back of truck needed to be swept out when we first got it.
Drew PThe company needs to hire someone to distribute equipment in needed areas when the supply in some areas get unbalanced
leroy mStaff is very nice and helpful . I just wish the gravel part of the lot was maintained better , I hated driving my clean coach thru mud and puddles . Also my spot in the covered storage always had standing water all around my coach for days after it rained . JR
James R | Expérience généraleUsed this location in the past,always smooth process.very friendly and professional customer service
Jim MYou are doing great
Maria FNever had any issues while there and loved the app access to the front gate!!
Ken P | Expérience généraleThe heavy rains the night before caused the inside of the truck to be wet, the employee blew the water out but it was still needing attention. I had to use my blankets to dry the floor.
Sherry AExcellent customer service very helpful and friendly especially Bob
DEANNA DReplace the lockboxes with ones that are not rusted and old so that it doesn't take 30+ minutes to try to open to retrieve the keys.
Alaina QThe location was fine; check-in process okay as well but the back of truck was soaking wet; previous renters must have hosed it out. Required me to dry with towels and blower costing me extra time and money with movers...
Brian JGreat customer service and interaction!
Joe Heverything works out great i love this company
Telford GCustomer satisfied!
PARIS BNeeds wiper blAdes!
James MI have had vehicles stored at this facility for years. The staff have always been friendly and helpful. I have appreciated the Bluetooth app gate access and the security of the facility.
BRIAN R | Expérience généraleGreat job. Very pleased with the equipment and service.
Charles LIncredibly helpful. Bob was the best!
Tanya ZGreat customer service was offered! Would not change a thing ! If any U-Haul services will be needed if the future I would definitely use this location.
Domenick DI enjoyed using the UHaul 24/7 program to complete my rental. The property was fully-fenced with security cameras watching the parking lot. This was great for me to be able to leave my car there during my rental! The truck was clean and came with all my requested equipment. Mini Max Storage is a GREAT Storage and UHaul location!
Reed CI canceled that never wanted a storage room wanted to rent a van for a day
Keith N | RéservationThe exhaust on the truck sounds like it has a leak and is rather loud. I like the location and the staff are very helpful, friendly, professional. Pickup and drop off is very easy with the mobile app to allow for after hour service.
Dean KGreat experience, the manager Amanda was friendly and helpful.
John RMichael was great and very nice !
DIANE OI left a previous review for my last experience and noted that I never received an email invoice for my rental. The good people at Mini Max Storage (455 Victoria Rd, Woodstock GA 30189) saw this, called me, obtained a copy of my invoice from UHaul, and emailed it to me! I don't know what caused the failure in the UHaul inventory system, but the Mini Max staff made sure I got my invoice. I can't recommend this UHaul facility enough. I've rented from them several times over many years and they are the most professional and helpful staff you'll find at any UHaul facility anywhere.
John RMike was awesome.
caleb mTake Smith movers off the list of recommended companies to help with the move. They canceled on us as we were on the way to pick up truck.
TERRY BVery convenient
Rick BGreat customer service vehicle was very clean and I was very satisfied 100 %
Charles DAmanda is excellent, a blue chipper! She went above and beyond the call to help me
Tony D | Expérience généraleThe web version of your check in app will NOT scan a drivers license with an iPhone 14 pro. The real app (App Store) worked fine, but a very frustrating pickup process.
Alexander HThe manager was so amazing and kind
Anthony CThe truck I needed was there and ready to go at check in. Customer service at the location was excellent. I will use this location again for any U-haul needs I have in the future.
Ronald FNothing, great experience!!
Patrick TAmanda was fantastic, went above and beyond!!
Tony DThe equipment was clean but not well maintained. This is not the fault of the neighbor dealer, Uhaul's corporate management is responsible for failure to maintain the equipment. Hire a traveling maintenance and repair tech to address repair issues related to the rental equipment on the neighborhood dealer's lots. The rear door of the trailer I rented required strong upward lifting in order to get the latch to line up. The hinges need to be adjusted. The coupler needs work; it is difficult to get the ball locked in tight enough to prevent up-and-down movement. I had to use a pipe wrench to get it screwed down tight enough to prevent annoying banging noises. I don't expect the rental employee at the local dealers to know how to fix Uhaul's equipment or to know workarounds when the equipment has functionality issues. I have rented 100+ Uhaul trailers in my lifetime and I have a high mechanical aptitude. I know how to correct many of the problems on trailers I rent but I shouldn't need to and most people can't and shouldn't for safety and liability reasons.
Stephen HGreat service and people working here would recommend and will use again for any storage needs
Samuel M | Expérience généraleThey were easy to work with. I liked using the app for entry/exit instead of having to remember or keep track of a code.
Chris S | Expérience généralePlease be aware of this storage facility my unit was broken into twice in 8 months the first time they installed the cameras because until then there was none when they did install these cameras they were not placed to where you could see the doors so I was moved to a different storage unit in which 8 months later I was broken into again and not only was I victimized twice at this facility by an unknown assailant then they had the audacity to auto pay my account $1 200 for a door that I did not damage and then they evicted me saying maybe it was an insurance job I think it was an inside job and I hope that no one ever rents from this facility ever again because I will see them in court you cannot auto pay an account for a different amount than what was authorized in the agreement so having said that please be advised that this is an unsecure facility facility that victimized me after I had been victimized already not an unknown person and their response to me was why did I tell anybody where my storage building was wow the worst experience I've ever had just the moral the humanity of it was unreal I'm still dealing with the consequences of that the money they took for my account was all I had and I am on a fixed income I paid my rent on time every month and because I was victimized there they evicted me then made me pay $100 more just to get my things out unreal God don't like ugly
MAXINE J | Expérience généraleI received good old customer service, the kind you'd expect. The customer service I received is rare in today's world.
lee d | RéservationThe storage unit well served my needs for the period I leased it.
Eddie L | Expérience généraleI had mold on my chairs, it was musty, very dirty, plus there were Rats who had ripped through my boxes, and trash bags covering my stuff. Also the rate raised 85 in one year, who does that. We had 2 units here, moved both of them! We had 2,10x15, units climate control for $150 a month, that was clean. I will have to go through my item's see what kind of damage I incurred?
darlene w | Expérience généraleEverything but lighting at night was good. More lighting even if timed, is suggested. Thank you for your service.
Yolanda H | Expérience généraleAmanda is very professional and helpful. I respect her great stewardship over the years.. Thank You!
Emery C | Expérience généraleThank you for the many years of faithful service. i wish all of you a Merry Christmas and a Happy New year.
SCOTT D | Expérience généraleThe only reason why I moved was since you went up in price, the same price as everyone else, I moved my trailer closer to home
David P | Expérience généraleAmanda is always great, knowledgeable and fair. She makes this location a better place because of her being there and being in charge.
Douglas S | Expérience généraleThe manager there was extremely nice and helpful, I don’t agree with the fact that you get charged a pro-rate when you move in but don’t get a refund for the remaining month when you move out.
Joshua T | Expérience généraleI feel like for a lot 100 was to much
Scott P | Expérience généraleThe staff was very accommodating. Thank u
john s | Expérience généraleHad a huge problem with rats about 8 weeks ago. They destroyed all of my electrical components and there was rat PCs all over the place and dead rats
ERIC K | Expérience généraleAmanda is excellent!!
JULIO C | Expérience généraleAmanda was a blessing in every way. I never had any problems with anything during the 3 years I used the facility. I'll definitely use Mini Max again if the need should arise. Merci.
GLENN C | Expérience généraleThe staff was helpful. Hte facility had boxes we needed for storage (wardrobe boxes). It was nice to have the ability to rent a truck at the facility when we were ready to move. When we collected our things, there was evidence that a mouse/rat had gotten into our unit. This is the only negative experience we had.
Sharleen D | Expérience généraleWe will be back in the fall!!!
DONNA D | Expérience généraleMove in was great. Staff was helpful and kind. Rodents became a big issue. Ceiling was falling down, major signs of pests, there was mold on my wood. The unit door did not shut well. The inability to access the unit when needed was a big issue. The price increase was unacceptable as well. Move out, the response time was slow and I literally moved out before my next payment date and was still charged because they needed a notice in writing. Would not recommend this facility.
LEZLI A | Expérience généraleAmanda was a great help to me very knowledgable and helpful
Linda J | Expérience généraleThe staff was very friendly and let me have another day to finish moving my stuff from the unit, I would recommend your facility. Amanda was great. Thank you, Michael Brown
mike B | Expérience généraleUsed these folks several times....always a pleasure.
Brian W | Expérience généraleI had a covered rv site. Electric worked well. Rain water collected at the rear of the sites and the area outside the covered area is unlevel gravel that is messy after rains. Facility was convenient and suitable for me.
Fred B | Expérience généraleVery helpful, friendly.... Great experience!!!
Susan B | RéservationNice people. Great experience.
Bruce L | RéservationHad no problems and nothing to complain about during the two years we had things in storage at Mini Max Storage.
DOUG D | Expérience généraleEverything is perfect, the storage unit was clean and in good condition! We are moving stuff in to it today Friday Nov. 16. Thank you! T.S. Gilmer.
Thomas G | RéservationRented space for many years and never had an issue. Staff was always professional and helpful.
NORTH G | Expérience généraleNo problems
RICHARD C | Expérience généraleThe staff was very friendly. I wish I was able to reserve the storage unit more than two weeks in advance because I lost out on a 5x10 unit and had to pay extra for a 10x10.
Privacy R | Premières impressionsChanged mind about location of storagw due to change in housing situation.
Privacy R | Premières impressionsEverything was perfect. Thank you!
Privacy R | Premières impressionsI received great customer service and process was quick and easy.
Privacy R | Premières impressionsUnit was dirty, agreement requires when I leave the facility to sweep. Is this not a requirement of me moving my items in to unit?
Privacy R | Premières impressionsCustomer service has been very good.
Privacy R | Premières impressionsSince I ended up not needing this unit, only a few hours after getting it, I cannot say much. The gentlemen that handled our check in was nice.
Privacy R | Premières impressionsNo comment
Privacy R | Premières impressionsThe unit is fine. But the check in procedure is absolutely horrifying. It took 45 minutes for them to enter my information in the computer, and even then I had to make several corrections.
Privacy R | Premières impressions